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★★★★★ 4/5
GoogleThe peoples there are very nice and helpful, i had the issue with the person she was assigned to assist me for this 1 year contract, any request i make to her she just decline it, she was so unprofessional, she gave us a date to move in and i book a company to move and i pay them 395 pounds, and i ask her if we can get the keys to clean the house , and she said no until there is inventory check, i said the house has just 1 ref and 1 washing machine, its in bad condition, we wont take anything, and she decline, i said can you arange the inventory check 1 day before? she said no, i ask can atleast clean the house because we have a kid and this house is with carpet? she again decline, i supposed to rate as the worst agency i ever been for house because of that specific person. Everything looked so bad and i was so angry UNTIL SHE CAME in our life, Debbie Lewis send me an email that she will take it from now on, she arranged everything in the timeline that we had, she helped us so much the moment she took our case over, she is the only reason i dont rate Conran with 1 star. I will advice you if you rent from conran to request her to help you with everything because she is amazing and absolutly professional. THANK YOU so much DEBBIE you are amazing.
To clarify something, we rented the house from Conran in Charlton, BUT the person who was responsible for our bad experience is not from Conran in Charlton, Those peoples in Charlton are amazing and helpful, i rated 4 stars because the negative feelings that i felt with this lady who didnt want to help us and make our life bit easy was so strong, if Debbie was from the beginning with us for sure i will add 5++ stars.
Billy · 17 July 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied
Hi Billy, thanks so much for recognising how great Debbie is and I fully agree. I would love to hear more about the negative side because we use client feedback purely to help train our staff to emulate how great Debbie is. Please do email me at headoffice@conranestates.co.uk
Warmest regards
Simon
★★★★★ 5/5
GoogleWhere to start… I’m neither a buyer nor a seller, but a former employee. Conran took a chance on me and I will forever be indebted to them. The kindness I experienced, the transparency with how they work and the friends I’ve made along the way are just some of the things I’m truly grateful for. Speaking from the other side of the sale/purchase I guarantee you will always be looked after to the highest of standards. It can be a difficult time purchasing a property, I know as an Agent there were times it felt like a very bumpy road to completion! It’s never smooth sailing but I can truly say, whether you are looking at selling, or after buying somewhere, Conran is the safest pair of hands out there!
William · 17 July 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied
Hi Will. Thank you for taking a chance on us too - we are mindful it is a two-way thing! We have enjoyed you working at Conran and it has been incredible to see you grow. Like most at Conran, you are honest and work with such great integrity which is a testament to your character both personally and professionally.
We will all miss you and thank you for your service. Stay in touch!
Warmest regards
Simon & Oliver
★★★★★ 5/5
GoogleJodie at Conran Estates in Charlton went above and beyond to sell our house. If it was not for her efforts I doubt we'd have sold and we probably would have lost the house we'd found. We really enjoyed working with Jodie, she was attentive and precise in her work and she worked so hard to ensure that the sale went through. It was difficult at times but Jodie talked us through it all and managed the chain effectively. Michael John runs a very strong and professional estate agency in Charlton and we would highly recommend using them.
Liz · 17 July 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied
Your strong recommendation and lovely review means the world to the team at Charlton. Jodie and Michael are humbled by the comments, thank you.
Regards
Simon
★★★★★ 5/5
GoogleWe instructed Conran for the sale of our house in SE18 and were really pleased with their whole ethos. We had spoken with a handful of the local estate agents but having listened to Michael, the head of sales at Conran we were reassured that they would offer a unique and more personable approach and indeed this turned out to be the case.
We sold for more than any of the other agents had promised would be the ceiling price and the whole process was made smooth and actually fairly enjoyable.
All in all would thoroughly recommend
Guy · 17 July 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied
Hi Guy, thank you for trusting Conran with your home and I am so pleased that Michael and his team added great value to your selling experience.
Warmest regards
Simon
★★★★★ 5/5
GoogleRating only, no written review.
Ruby · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Thanks for the rating.
regards
Simon
★★★★★ 5/5
GoogleThe best letting agency! Nancie has been so helpful throughout the process
Inhype · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Thanks so much for your lovely review.
Regards
Simon
★★★★★ 5/5
GoogleDoug is a dedicate professional with a high standard of service. He replies promptly to all emails and helps to smooth things out when needed. I would not hesitate to reach out to him again in the future.
Mel · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hi Mel, thank you so much for your lovely review. I am so pleased that Doug was so instrumental in the process. We are here when you need us.
Warmest regards
Simon
★★★★★ 5/5
GoogleSuper helpful throughout the buying process with multiple times of viewings , timely responses to all my questions (even after the completion), and help with following up with different parties involved in the process! I truly appreciate working with Hayden in this process - he's made the buying process much less stressful. Many thanks for your patience to help me settle in:)
Kun · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
We are always here to help you Kun so if you need anything then please continue to ask.
Enjoy the new home.
regards
Simon
★★★★★ 5/5
GoogleWe have the good fortune of having Nancie Lockyer as our agent. We had signed a Tenancy Agreement through another real estate agent which a week before the move fell through. We had with Nancie in the evening at 5pm made an offer that evening and by 2pm the next day had a confirmation. She understood our urgent circumstance and moved at lightspeed to talk to the Landlord and get our offer accepted. Thank you Nancie!!
Ravi · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hi Ravi and thanks for your review. I will certainly pass on your thanks to Nancie and despite your rocky start, I am glad we able to step in and help.
Regards
Kelly
★★★★★ 5/5
GoogleI recently used Conrant Estate Agency for finding a new flat, and I would highly recommend Hayden. Exceptional support and fast communication made the process less stressful and more efficient.
Kristina · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hi Kristina, thank you for reviewing Hayden's service.
Warmest regards
Simon
★★★★★ 5/5
GoogleConran Estates managed the sale of my property with the utmost professionalism. The sale proceeded quickly, and required minimal input from myself, for which I am grateful. They are also a friendly and helpful group of people.
John · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hi John. Thank you so much for recognising the team at Greenwich, it means so much to us all.
Regards
Simon
★★★★★ 5/5
GoogleI recently bought a house through Conran Estate Agents Greenwich. Doug, Tamer and the rest of the team were professional and supportive throughout the process. In particular I was impressed with their wealth of local knowledge having seemingly sold every other house on the street in the last 20 years. They were always very helpful in facilitating access prior to completion and even offered to continue to grant access to tradespeople post-completion! They made the whole process very smooth.
Hannah · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hello Hannah, I as so pleased that Doug and Tamer, along with the team at Greenwich, were so helpful. I hope you enjoy your new home and you know where we are if you ever need anything. We love our buyers popping in to say hello from time-to-time.
Regards
Simon
★★★★★ 5/5
GoogleConran Estate Agents helped me to sell my property in Greenwich. They are open, honest and friendly as well as incredibly professional. They are very familiar with their market and helped me and the buyer to come to an agreement that worked for both of us. Tamer, Hayden and Doug as well as the rest of the team were excellent at keeping everyone informed through what could have been a stressful process. I value their guidance and knowledge and would recommend them wholeheartedly.
Loretta · 17 July 2022 · Conran Estates London (221 Greenwich High Road)
Agent replied
Hi Loretta, thank you for choosing the guys at Conran in Greenwich when selling your home. Tamer, Hayden and Doug are thrilled by your kind words and wanted me to thank you for posting the humbling review.
Warmest regards
Simon
★★★★★ 5/5
GoogleWe worked with Jodie, and she was very helpful and happy to help us through the whole process, from the view schedule till the final documents. Thank again Jodie!!PositiveProfessionalism
Luca · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Thanks for the lovely review Luca.
regards
Simon
★★★★★ 5/5
GoogleWill from Conran was great at helping me as a first time buyer, managed to get us completed before the stamp duty deadline and answered all my questions promptly!
Would recommend to anyone!PositiveResponsiveness, Quality, Professionalism
Alex · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Alex, I am so pleased that you beat the Stamp Duty deadline. More cash to help you in your new home. Thank you for the review.
Regards
Simon
★★★★★ 1/5
GoogleIf I could give 0 stars I would.
We booked two viewings for rental apartments, working a 9-5pm means that we could only go after work. We booked viewings for 5.30pm. At 5pm we are already on our way to the viewing (travelling from Leyton). The estate agent calls to say the staff member who booked the viewing was off sick and therefore there was no one available to do the viewing. It's 5pm, surely you knew this staff member was sick already? You could have called anytime in the day to reschedule with us.
We speak on the phone with the agent, who calls us back saying that he can reorganise his schedule so that he could do the viewing himself and that the viewing can go ahead.
We get to the viewing for 5.30pm and we get a call from the same agent who tells us, the staff member who's off sick, has the keys to both the apartments so unfortunately he can't do the viewings.
Mateee you could of told us that before we travelled 45minutes to get to Charlton...will be boycotting your services from now on.NegativeQuality, Professionalism
Amy · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Dear Amy. we have absolutely no excuse and your review is accurate and fair. When we mess up, as we have here, we take full accountability and apologise and attempt to put it right, where we can.
As I mentioned, this is not an excuse but what happened was that a team member who had the keys from another earlier viewing in the morning fell sick and went home (with the keys!!!). Her colleague was to cover your afternoon viewing, but at the time of looking for the keys (that afternoon), he realised what had happened and by then it is too late - not a great experience for you I understand.
I offer a profuse and sincere apology to you and would love to try and re-build your confidence - if it is not too late? If you email: headoffice@conranestates.co.uk we would love to re-book this or any other property you may be interested in?
I sincerely hope we can attempt to put this right.
Warmest regards
Simon
★★★★★ 5/5
GoogleThank you to Conran and especially Will for their support to us buying our first property. From the point of arranging the viewing to completion communication has been great. Would highly recommend.PositiveResponsiveness, Professionalism
Emma · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Emma, congratulations on buying your first home and thank you for doing so through Conran. I am thrilled that Will looked after you so well.
I wish you much happiness in your new home.
regards
Simon
★★★★★ 5/5
GoogleWe bought our first home with Conran and when the time came to sell we went to them again. As an agency they knew our property and its history well and are very knowledgable about the area. Thank you Will for your work and for the laughs.PositiveResponsiveness, Quality, Professionalism, Value
Gary · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Gary, thanks for your loyalty in using Conran Charlton. I am thrilled that Will kept you entertained during the transaction.
Regards
Simon
★★★★★ 5/5
GoogleAidan was superb, we got so lucky we had to deal with him. He is knowledgeable and could advise us on every purchasing step. Thank you, Aidan, we really appreciated your help. I would highly recommend this agency and will be back in a need.
Sandra · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Sandra, thank you for reviewing the service received from Aidan and I am so pleased he looked after you so well.
We will always be here if and when you need us again.
regards
Simon
★★★★★ 5/5
GoogleWe enjoyed the experience of searching and renting a house with Cornan Charlton, and especially thanks to Jodie ter Brake, who understood well our needs and provided options we were looking for.
She was very responsive and flexible to arrange viewings to our comfort and much more - she brought us comfort and confidence that with her help we'll definitely find a good place to live after several weeks of searching.
Many thanks Jodie!PositiveResponsiveness, Professionalism
Andrii · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hello Andrii. Thank you so much for reviewing the service received from Jodie.
Regards
Simon
★★★★★ 5/5
GoogleWe bought a property via Conran Charlton recently. Big thanks to Will Roden, who was excellent. Really responsive throughout the whole process, and we’re really grateful for all the effort he made to get things done quickly. Very good to deal will and wouldn’t hesitate to work with him again in the future. Thanks, Ross and CatherinePositiveResponsiveness, Quality, Professionalism
Ross · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Ross, I am thrilled that Will performed so well for you and Catherine. Enjoy the new home.
Regards
Simon
★★★★★ 5/5
GoogleReally impressed with the whole Conran team in the sale of my flat. First rate service from start to finish that considered our needs and was full of integrity. Special shout-out to Will - his warmth, humour and energy made the whole experience surprisingly enjoyable and was integral to getting the sale over the line. A massive thank you! Rich and EmilyPositiveResponsiveness, Quality, Professionalism, Value
Richard · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Rich and Emily, I am thrilled that Will and Team Charlton made your sale so enjoyable. thanks for choosing Conran Charlton.
Regards
Simon
★★★★★ 5/5
GoogleWe recently bought our home through Conran - Abbie was a pleasure to deal with, very responsive and communicated clearly and openly throughout. When Abbie wasn’t available we dealt with Aidan, who was always fully informed and up-to-date with our purchase, which offered us a lot of comfort during an otherwise stressful time! Thank you both for a great buying experience!!PositiveResponsiveness, Professionalism
Elena · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hello Elena, thank you for your kind review. Abbie and Aidan are thrilled they added value to the purchase of your home.
Regards
Simon
★★★★★ 5/5
GoogleWe worked with Will Roden in the buying of our new house. Throughout the experience he was reliable and helpful. He recognized and responded to our priorities and went the extra mile to ensure that we found the right house for us. When we were outbid on a house we were interested in he wasted no time in looking for others finding our eventual house getting us in for a viewing within hours of the house being listed.
Conran would be at the top of the list if we come to sell, and Will will be our first call.PositiveQuality, Value
Ben · 22 June 2022 · Conran Estates London (46 Charlton Church Lane)
Agent replied · 21 June 2024
Hi Ben, thanks so much for recognising Will. I am pleased he has done such a fabulous job for you.
Regards
Simon
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