Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotSurprised to see so many negative…
Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.
Vicky · 21 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Thank you so much for your kind review, it was a pleasure working with you and we wish you the very best from all the team at Clee Tompkinson Francis Estate Agents.
★★★★★ 5/5
GoogleVery professional and helpful. Always went that extra mile. Special thanks to Abi & Sian
Matthew · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Matthew, thank you for your awesome feedback! We hope you are happy & settled in your new home, if you need our services in the future, please get in touch with our team.
★★★★★ 5/5
GoogleFantastic from beginning of viewing a property, putting an offering in to the completion! Sian and abi we can't thank you enough. Xxx
Yvette · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Yvette, thank you for your amazing feedback! we are so happy we could make your experience of buying a property easy for you. We hope you are settled in your new home, if you need our services in the future, please get in touch with a member of our team.
★★★★★ 5/5
GoogleExcellent service and wonderful team,put house on market in morning sold by afternoon what better service do you want,these ladies always kept you informed could not fault them
Lyn · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Lyn, thank you for your amazing feedback! We are so happy your property sold so quickly, the new owners are very happy! If you need our services in the future, please get in touch with a member of our team & we will be more than happy to help!
★★★★★ 5/5
GoogleGreat professional service, making our house sale go smoothly and without a glitch.
Highly recommended Estate Agent - thank you
Nick · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Nick, thank you for the lovely feedback! if you need our services in the future, please get in touch & we will be more than happy to help!
★★★★★ 5/5
GoogleAbi and the guys at Clee were amazing during my purchase. They got in done very quickly and Abi’s communication during the purchase was brilliant and I feel they went above and beyond for me . I would defiantly recommend Clee. To anyone and everyone thank you.👍 …
Cameron · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Cameron, thank you so much for your lovely feedback! We hope you are settled in quickly to your new home, if you need our services in the future, please feel free to get in touch with a member of our team!
★★★★★ 5/5
GoogleWe recently purchased our first home with Clees in Neath. The team were so helpful, especially with all the questions we had having never gone through this process before. Siân was our main point of contact and I can’t thank her enough.
Silly · 11 September 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi there, Thank you so much for your amazing feedback about our Sian! We hope you are settled in your new home and if you should need our services in the future, please feel free to get in touch!
★★★★★ 5/5
GoogleGreat staff, very supportive, effective and very efficient on and request or advice or help required
Ieuan · 12 August 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Ieuan, thank you for your lovely feedback, all of our team here at Clee's neath wish you all the best in your new home!
★★★★★ 5/5
GoogleBought a house from clee Neath in 2022 and as an employee of Jaguar Land Rover I must say the customer service was on par. Highly recommend
Cheymetal · 12 August 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Chey, Thank you for your lovely feedback, we wish you all the best with your renovations of your new home!
★★★★★ 5/5
GoogleI had an excellent experience selling our house with the team at Clee Neath, we mainly worked with Beth, who was very professional and knowledgeable. Communication was also excellent, which I have found previously with other agents, was very poor. Will definitely use again. Highly recommend
Lorraine · 12 August 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Lorraine, thank you very much for your lovely feedback! We are very happy to be a part of your experience, selling your property. If you need our services in the future. Feel free to give us a call!
★★★★★ 1/5
TrustpilotPort Talbot branch - don’t do it!!!!
I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.
The Port Talbot branch manager, Nicola, we found very rude and condescending. I don’t think they know what customer service is. It actually seemed on times as though the person buying our house was paying them, instead of us! That’s how I felt we were treated. Every time I would see their number as an incoming call, I would feel nothing but dread!
We will never EVER go with this company again.
So relieved the whole process is over and I don’t have any more contact with them.
AAP · 28 July 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you.
★★★★★ 1/5
TrustpilotDreadful Morriston branch
Dreadful Morriston branch. Sharp practice. Continued viewings on a house after we agreed an offer without informing us. Allowed us to drive 5 hours each way for a second viewing to resolve a boundary issue. They did not follow up on this viewing but then accepted a new offer from another party and then asked us to increase our offer behind the back of the new person. Avoid.
HELEN · 20 July 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we wish you the very best for the future.
★★★★★ 3/5
TrustpilotCurrently on with this agent
Currently on with this agent. Very little communication from them. Always seem to be chasing them to confirm appointments and zero feedback from viewings.
On the plus side, agent always on time and positive.
Catherine · 16 July 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Apologies for the delay, we have only now started using this platform. Really appreciate you taking the time to make a review. Great feedback which will enable us to make improvements.
★★★★★ 1/5
TrustpilotAppointed Clee & Tompkinson Francis …
Appointed Clee & Tompkinson Francis (Crickhowell) to represent us in land compensation regarding the A465 Heads of the Valley road scheme several years ago. When we enquired about progress it appeared they had lost our application ( we still had letter as proof it had been submitted) so they asked to resubmit the paperwork which we did back 12 months they acknowledged receipt.
A year has passed and still no communication from Clee & Tompkinson, so decided it was time to get an update on progress, they have not responded to e-mails or to the online query form to contact us regarding the progress.
Poor communication (well actually none), fe up of chasing them.
We have now appointed a new agent to represent us and he has done more in 2 weeks that Clee & Thompkinson has done in year (not hard really)
If they are representing you in a land compensation claim you might want to think about appointing someone else
Raymond · 15 July 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Apologies for the delay, we have only just starting using this review service. Really sorry to hear about this experience. We will of course be investigating this internally to see if there are any issues to address. In meantime really grateful you took time to review and we hope everything worked out for you in the end.
★★★★★ 5/5
GoogleAbi Davies and the team at Clee were amazing during a very difficult, long chain sale/purchase. Abi’s communication during this move was brilliant and I feel they went above and beyond what was expected. I would defiantly recommend Clee.
Lee · 13 July 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Lee, thank you very much for your lovely feedback! We are all so happy it worked out in the end for you, your family & everyone in the chain.
★★★★★ 5/5
GoogleMy recommendation and feedback for Clee’s Port Talbot could not be high enough.
I had a difficult sale due to probate problems and buyers trying to renegotiate. Through out the process the team was excellent.
Very fast with photos, launching the property.
Lots of viewings and kept me informed throughout.
Very professional service and so tenacious with chasing buys.
I had excellent service and excellent value for money.
Suzanne · 25 June 2024 · Clee Tompkinson Francis Port Talbot
Agent replied · 10 November 2024
Thank you Suzanne for your lovely review
★★★★★ 5/5
TrustpilotGreat company
Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend
Carolyn · 21 June 2024 · Clee Tompkinson Francis Neath
Agent replied · 23 May 2026
Apologies for the delay as we have only started using this platform. Really appreciate your kind review, we hope you are doing well, from all the team at Clee Tompkinson Francis.
★★★★★ 5/5
GoogleUsed Clee to sell my late dad's house, Abi was brilliant, always happy to answer any queries I had, and keeping me updated on the sale
Nicola · 13 June 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Nicola, Thank you for your lovely feedback, we as a team, really appreciate it. If you need our services in the future, please feel free to get in touch. We are more than happy to help!
★★★★★ 5/5
GoogleGreat service from the team at the Neath office, from marketing my mum's house, validating potential purchasers, feedback from viewings and recommending suppliers. Highly recommend.
Jsne · 13 June 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Gerry & Jane, Thank you for your kind words, we are happy that the sale of mum's house went through stress free for you all. If you do need our services in the future, please get in touch!
★★★★★ 5/5
GoogleJust bought a house through Clee and they were soo friendly and professional right throughout the process. Abi & Sian were always on hand for any queries we had and made the experience a lot less stressful than we imagined. Thank you :)
Lauren · 13 June 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Lauren, Thank you for your amazing feedback, we are so happy that the process of buying your first home was quick and stress free! If you need our services in the future, please don't hesitate to get in touch. Our whole team in Neath wish you all the best in your new home!
★★★★★ 5/5
GoogleExcellent service from start to finish, from Beth valuing, to selling on the first viewing for asking price and Abi sales progressing. The process was quick, easy and the fees are excellent in comparison to other agents. I can’t thank you enough ❤️
Emma · 13 June 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Emma, Thank you for your amazing feedback! We are so happy the progress went so fast for you and that we could be a part of it, we wish you all the best in your new home!
★★★★★ 5/5
GoogleExcellent service brilliant staff most helpful throughout purchase
Richard · 14 May 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Richard, Thank you for your lovely feedback! We wish you & Miss Hooper all the best in your new home, from all of our team here at Clee's Neath
★★★★★ 5/5
GoogleClees have been excellent in keeping me in the loop with the progress of my house purchase, been very helpful throughout the whole process. Highly recommend the whole team.
Taylor · 14 May 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Taylor, Thank you very much for your feedback. We can't wait to see your renovation progress. Keep in touch & if you are looking for any more properties, let us know - All the best, from all of us at Clee's Neath!
★★★★★ 5/5
GoogleRating only, no written review.
Rhys · 14 April 2024 · Clee Tompkinson Francis Neath
Agent replied · 10 November 2024
Hi Rhys,
Thank you very much for your 5 star review! We really appreciate your feedback & if you have any future queries feel free to call office on 01639 646 926.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
