Clee Tompkinson Francis Neath reviews in Neath Port Talbot

★★★★★ 5/5

Trustpilot

Professional, transparent and efficient

I sold my house with CTF. Chris was my point of contact and he was very personable, professional and transparent in all our dealings. I met with 4 agencies initially and felt that Chris and the company were the best choice to help me sell my house. They proved me right. I live abroad and Chris was very good at keeping me regularly updated with any developments. I always felt I could get in touch whenever needed and actually talk to a person, not an answer machine, that meant a lot. Once a buyer was found, the sale went through very quickly and painlessly. I was very satisfied with the service I received from start to finish. I was a landlord before selling and have dealt with other agencies in the area which I would not recommend and did not trust to sell my house. However, I wholeheartedly would recommend Clee Tompkinson Francis. Excellent service. Thank you.

J · 4 March 2025

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

Wow! These guys are AMAZING! They sold our house before they'd even got as far as marketing it - and for more than we were expecting, too! All through the (mercifully brief!) process, they kept in touch, and were always available to answer any questions we had. Just sensational. If you want an estate agent who both knows their job, AND cares about actually providing a service - and an excellent one, at that - then look no further. Every member of the team was outstanding, and special thanks to Abigail Davies, who oversaw everything from start to completion. Thank you so much!!!

Katherine · 15 March 2024

★★★★★ 5/5

Google

We would like to say a big thank you to Abu, Abi, Sian, and Bethan at the Neath office for helping to find our new forever home in Glynneath. From the very first phone call to the office the whole team could not do enough for us. We found them to be professional and attentive listening to all our many needs, then finally recommended our now new home, as it covered everything we asked for. Would highly recommend Clee Neath. you can trust they will go above and beyond to help you find your dream property. 👏👏👏👏👏👏👏👍🏻👍🏻😀😀😀🍾 From Simon, Kenney & Hugo……. .

Simon · 14 February 2024

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 14 June 2025

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend!

Lynn · 5 July 2025

★★★★★ 5/5

Google

I had an excellent experience selling our house with the team at Clee Neath, we mainly worked with Beth, who was very professional and knowledgeable. Communication was also excellent, which I have found previously with other agents, was very poor. Will definitely use again. Highly recommend

Lorraine · 12 August 2024

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price.

Greg · 29 October 2025

★★★★★ 5/5

Google

Just bought a house through Clee and they were soo friendly and professional right throughout the process. Abi & Sian were always on hand for any queries we had and made the experience a lot less stressful than we imagined. Thank you :)

Lauren · 13 June 2024

★★★★★ 5/5

Google

Abi Davies and the team at Clee were amazing during a very difficult, long chain sale/purchase. Abi’s communication during this move was brilliant and I feel they went above and beyond what was expected. I would defiantly recommend Clee.

Lee · 13 July 2024

★★★★★ 1/5

Trustpilot

Poor Service

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.

Mark · 10 January 2024

★★★★★ 1/5

Google

To anyone thinking of buying a house with Clee please don’t. The house might look ok on the outside but Clee are selling houses which have a lot of hidden serious issues like major gas leaks and electrical problems. When confronted you are responded too with attitude and laughed at. Even if a property on their market looks a good price I can guarantee the hidden problems will end up costing you a fortune. Clee Neath are very unprofessional and very inexperienced especially Abi in the Clee Neath office. It is like a school playground in that office and they are selling houses which have been put together by cowboys. First time buyers especially avoid!!!

Lauryn · 11 November 2023

★★★★★ 1/5

Google

Disaster from the start. When we had our initial offer accepted, they told the vendor that we were not in a position to proceed when we were and we told them this. This lead to the property continuing to be shown and we ended up paying more than our initial offer because other offers had come in. It was only because we knew the vendors and they wanted to sell to us that we got the property. One of the other people who had their offer subsequently rejected was then told that the vendors were selling to a neighbour. There are only 4 neighbours to the property which lead to this person knocking on the neighbours’ doors to find out who had had their offer accepted leading to hers being rejected. Completely unacceptable breach of privacy. We were glad to receive the keys so we never have to deal with this company again.

Cerys · 8 October 2025

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.

AAP · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Google

We are very happy with everything clee done for us would highly recommend them. The process was quick and easy. Also thank you Sian and Bethan , both couldn't do enough to help also very quick on response to question's etc.

Conor · 11 November 2023

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits.

Joanna · 6 October 2025

★★★★★ 5/5

Google

Used Clee to sell my late dad's house, Abi was brilliant, always happy to answer any queries I had, and keeping me updated on the sale

Nicola · 13 June 2024

★★★★★ 5/5

Google

Clee staff made buying my house a strees free experience. Everything was taken care of by the professional, friendly staff. Nothing was too much bother for them. I totally recommend them for anyone buying or selling.

Suzanah-Jo · 23 April 2025

★★★★★ 5/5

Google

Great professional service, making our house sale go smoothly and without a glitch. Highly recommended Estate Agent - thank you

Nick · 11 September 2024