Clee Tompkinson Francis Port Talbot reviews

★★★★★ 5/5

Google

We are currently being helped by Tracey to lock in an offer for our dream home. (Port Talbot branch) Absolutely first class service as soon as we stood by the property, such a pleasant, kind, friendly, caring lady. Full of knowledge, covered everything we wanted to know and what she knew about the property. She took her time explaining in detail everything about the property, showing us the house. The whole experience was superb, Tracey has treated us more like family than clients. Gone above and beyond in our quest for our first home. Not forgetting the hilarious Shakir Islam who also was so polite, kind, helpful and very knowledgeable. We can’t rate the company anymore because it’s not possible. Thank you so much xx

Lynne · 17 September 2025

★★★★★ 5/5

Trustpilot

Professional, transparent and efficient

I sold my house with CTF. Chris was my point of contact and he was very personable, professional and transparent in all our dealings. I met with 4 agencies initially and felt that Chris and the company were the best choice to help me sell my house. They proved me right. I live abroad and Chris was very good at keeping me regularly updated with any developments. I always felt I could get in touch whenever needed and actually talk to a person, not an answer machine, that meant a lot. Once a buyer was found, the sale went through very quickly and painlessly. I was very satisfied with the service I received from start to finish. I was a landlord before selling and have dealt with other agencies in the area which I would not recommend and did not trust to sell my house. However, I wholeheartedly would recommend Clee Tompkinson Francis. Excellent service. Thank you.

J · 4 March 2025

★★★★★ 5/5

Trustpilot

Great service

My sister and I had a very good experience with CTF. Problems came up along the way, not least a fire at the property which seriously held things up. However Chris and his team were extremely helpful and reliable at all times. All queries , no matter how small were attended too either by phone or email promptly.The many viewings were always conducted in a friendly and professional manner. I can honestly say that I was totally satisfied with the service provided and would recommend the Walter Rd branch of CTF to anyone.

Mrs · 16 February 2025

★★★★★ 5/5

Trustpilot

Surprised to see so many negative…

Surprised to see so many negative reviews. I have recently completed on the sale of one property and purchase of another, with two different branches of Clee - Carmarthen and Pontardawe. I have been surprised and impressed by the level of service from both offices. There has been regular communication, which has been friendly and supportive and an enterprising suggestion led to my purchase of a property which I hadn't even considered. I wouldn't hesitate to use CTF again, or to recommend them.

Vicky · 21 September 2024

★★★★★ 5/5

Trustpilot

Very pleased with the friendly team efficient

I was very pleased with the friendly efficient team, especially Lynne, at the Crickhowell branch of Clee . Nothing was too much trouble for them and their expert advice was of great help. They were instrumental in getting a good price for the property we were selling.

Mr · 4 June 2026

★★★★★ 5/5

Google

I recently put my Mams property on the market with Clee. I dealt with Nicola. The property had been on the market less than 48 hours when she rang me to say it was sold......subject to contract. I couldn't believe it had sold so quickly. Nicola was amazing, so competent and knowledgeable in her work. She knew what type of buyer would be interested in the property. Nicola went above and beyond to get the sale, she was fantastic. I also dealt with Tracey when Nicola was unavailable. Again Tracey was very competent in her work explaining things to me. Alisha and Sue were very pleasant if I rang the office and they answered. All staff were polite at all times. I would not hesitate to use Clee in the future if I were to sell my own property. They have been wonderful and it's been an absolute pleasure to deal with them,especially Nicola, you were simply the best. Thank you so much from my Family and I.

Kath · 22 March 2024

★★★★★ 5/5

Google

Bought our first house through CTF, Tracey was our agent and she was brilliant from start to finish. Tracey went the extra mile to ensure we were kept up to date with process. Tracey and the rest of the team were very easy to work with, not like other Estate Agents who can come across as pushy. Any questions we had they had the answer. Thank you all at CTF Port Talbot.

Amy · 10 April 2024

★★★★★ 5/5

Trustpilot

Great company

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went to Clee in Morrisons. My house went on the market on a Friday and received a full asking price offer 5 days later. . Darlene was amazing at keeping me updated and chasing things through. Would highly recommend

Carolyn · 21 June 2024

★★★★★ 1/5

Trustpilot

Would not recommend them to anyone!

We had their Manager from Carmarthen Branch to give a market appraisal today. What a waste of time! Showed him round all the vast, very substantial improvements carried out since buying our house five year ago - to make it a truly eye catching smallish equestrian property for a growing family not seen anywhere in this area ready to move in ! His valuation was ridiculous and laughable! Out of courtesy, didn’t show him the door, instead told him politely the subject is closed. Did he stop? No! Carried on with his verbal diarrhoea! He is a “know all” man, by far the worst we had ever come across, having moved house 12 times across the South East and Wales !

Sunil · 14 June 2025

★★★★★ 5/5

Google

I cannot recommend Clee in Port Talbot enough. Julia and her team have done an excellent job in arranging the sale of my late fathers house. From the outset they were very knowledgable and clearly know the local market well. They were very efficient in getting the house listed and provided timely updates where necessary. I was selling the property from a distance and they ensured this went as smoothly as possible. They're selling fees were also competitive when compared with other local agents.

Elliot · 11 November 2022

★★★★★ 5/5

Trustpilot

What an excellent experience

What an excellent experience; the team at Ystra were so supportive, professional and freindly and they found us the perfect forever home… would highly recommend!

Lynn · 5 July 2025

★★★★★ 5/5

Trustpilot

I was really impressed with the speed at which they sold my house.

I was really impressed with the customer service of provided by Clee Tomkinson Francis. They gave me an estimate on the sale of my house and they were spot on. The whole experience was very quick and efficient. Even I was surprised how quickly they sold my house and how easy they made the whole experience for me. In particular, Rhys Thomas deserves a shout out for his excellent service. He was able to answer all my queries and took the hassle out of selling my house.

Kingfisher · 11 February 2025

★★★★★ 5/5

Google

We are in the process of buying a property and Clee have been amazing. We've worked with Julia and Sue and they have both been quick to respond to any queries and provide any information we've requested from the seller. From the initial stages of viewing properties to putting in an offer, every step has been a smooth process. As first time buyers they put us at ease and have been a big support. Would definitely recommend.PositiveResponsiveness, Professionalism

LEANNE · 11 November 2021

★★★★★ 5/5

Trustpilot

Fantastic local estate agents

Fantastic local estate agents, would highly recommend Abu and Sian have helped with every query every step of the way. Together the team sold my property for more than any other local agent estimated the sale price.

Greg · 29 October 2025

★★★★★ 5/5

Google

Julia was a rock through a stressful journey at a time of unusual circumstances and personal challenges. At no time did Julia put pressure on us, but instead gave us support and friendship. We cannot thank you enough Julia for your professionalism for selling our house. We would highly recommend Clee Tompkinson estate agents to anyone for their excellent service from beginning to the end 5*

Mandy · 11 November 2022

★★★★★ 5/5

Google

We have recently bought a property through Clee Tompkinson Francis (Port Talbot branch) and Julia was outstanding from the outset. Whilst viewing the property, our questions were answered immediately, we were told the same day that our offer had been accepted and kept up to date with every part of the purchase. Excellent service and if we were looking to buy or sell in future, we would most certainly use Clee.PositiveResponsiveness, Professionalism

Arlene · 11 November 2021

★★★★★ 5/5

Google

I would like to express my deepest gratitude to Clees Port Talbot branch and especially to Miss Yazmin Thomas for the excellent service they provided in the sale of my property. Yazmin managed to sell it within one week at the right price, and kept me informed of all activities during the selling process. I will definitely recommend Clees Port Talbot Branch as a very good estate agents. Dr Talal Murad October 2020PositiveResponsiveness, Quality, Professionalism, Value

Talal · 11 November 2020

★★★★★ 1/5

Trustpilot

Poor Service

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded.With regards to a property in Regent St.My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them.Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later.On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness.Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee.On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this.I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15%On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults.Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge.Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside.Mark Leonard.

Mark · 10 January 2024

★★★★★ 1/5

Trustpilot

Port Talbot branch - don’t do it!!!!

I will never recommend this company to anyone! Made the whole process 10x more stressful than it needed to be. We had a range of problems with them. The first put the price on the market £5k cheaper than we wanted. Their photos were absolutely horrendous - made the house look so small and dark. In the end, we took our own photos and asked them to place these on our listing. The ‘for sale’ sign for over a week after the listing went live.

AAP · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

CTF in Neath went over and above to help me. Thank you Bethan. Much appreciated.

Mrs · 10 February 2025

★★★★★ 5/5

Google

We could not of asked for a better Company to support us in selling our property and finding our dream home. Julia and her team were polite and friendly throughout the process and moved quickly every step of the way. They put us at ease and were always available for us to ask questions. I would highly recommend!!PositiveResponsiveness, Quality, Professionalism, Value

Natalie · 11 November 2021

★★★★★ 5/5

Trustpilot

Neath Branch recommended

Bethan, Sian and the team from the Neath branch were brilliant and helpful, kept us up to date and were very professional during visits.

Joanna · 6 October 2025

★★★★★ 5/5

Google

Just sold my house with Clee Tompkinson Francis in Port Talbot.and I have to say they were amazing from start to finish. We found a new build that was perfect for us to downsize into and we knew selling ours would be a challenge...alongside the M4 with steep steps and in need of some tlc. Nevertheless Nicola,Tracey and Alisha found us a buyer that meant we could reserve our new build. Sadly that chain broke down and we were in danger of losing our new home but CTF Port Talbot pulled out all the stops and found us another buyer in under a week. These people are nothing short of miracle workers. The process has been fraught with issues but Nicola and Tracey have stayed calm and re-assuring throughout, offering sound advice and encouragement at every stage. They have worked like trojans, for me and my buyer, to get our sale through and, almost entirely thanks to their hard work, I am writing this review from my lovely new home. I don't think you could do better than CTF Port Talbot if you want to sell or buy in the area. Thank you, you lovely people, for making that possibility of a dream home happen for us.

Jojo · 22 March 2024

★★★★★ 5/5

Google

Julia and the team at Clee was wonderful from start to finish! I have bought a few properties from them and they have also managed them like it was one of their own. I will highly recommend them and I also want to add how friendly and welcoming I was made to feel everytime I visited their office in Port Talbot! Excellent Service!!!!!!!!!

Nicholas · 11 November 2020