Clee Tompkinson and Francis estate agents in Swansea, Pontardawe, Neath and 5 more

★★★★★ 5/5

Google

Rating only, no written review.

Jonathan · 11 October 2024 · Clee Tompkinson and Francis Swansea (111)

★★★★★ 1/5

Google

Liars with sharp practice, accept offers then continue viewings, then ask you to up your offer to retain the house you are progressing on. Avoid as a buyer. They ignore you then expect instant response when they want communication from you. Chris /Abi to avoid in particular. We made a 500 mile round trip for a second viewing to clarify the land boundary on a house ahead of proceeding on an accepted offer while they were unknowingly to us still showing the house. After the second viewing we then lost and regained a buyer over a 24hour period and had the house sold under us. After tge viewing noone csme back to us yo ask if the land issue was resolved and if we werre proceeding, they were persuing another buyer who they gsined a higher offer from. We were then asked to get into a bidding war which we declined. We refused to deal with this outdated Gordon Gekko style practice. We have since found similar comments from other buyers. Good luck to all parties who buy through this unscrupulous uncommunicative agent. Its like being back in the 1980's or 90's. Gazumping practice is their thing.

Helen · 11 October 2024 · Clee Tompkinson and Francis Swansea (111)

★★★★★ 5/5

Google

In the process of purchasing a new home and Chris Clarke has been my point of call since day one of viewing right through to placing my offer which was accepted. He has been fantastic, very knowledgeable, friendly and an absolute pleasure to deal with. Highly recommend Chris 👌 thank you Chris for going above and beyond …

Michelle · 11 October 2024 · Clee Tompkinson and Francis Swansea (111)

★★★★★ 5/5

Google

Great company. I had my house for sale with another estate agent for 9 months with very little success. I then went with CTK in Morriston. My house went on the market on Friday and I received a full asking price offer 5 days later. Darlene was amazing at keeping my updated and chasing things through. Would highly recommend.

Carolyn · 11 October 2024 · Clee Tompkinson and Francis Swansea (111)

★★★★★ 5/5

Google

Fantastic professional service from start to finish would like to thank Carol and the team for exceeding expectations and going above and beyond thank you.

Noddy · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Excellent service provided with the process of my house purchase. I dealt with both carol and Rob who were extremely helpful and attentive to my needs. Highly recommend!

Ashley · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

The whole process of selling our house with CTF was excellent. The team work well together and with very regular contact we always felt you were being kept up to date. Their hard work is much appreciated. We highly recommend.

Carol · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Brilliant service. The guys at Clee were fantastic to deal with during the sale of our property. They came to view the property and gave us some very sound advice which helped with the sale and ensured we achieved a good amount. Once a number of offers had been received they helped us choose the right buyer and kept in touch regularly, right up to the point of completion, keeping us up-to-date with progress. I honestly couldn't have asked for more. I would certainly use them again in the future.

Phil · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Apologies for this late review however it is a great pleasure to say a "Thank You" to the team in Pontardawe, Carol, Josh, and Rob. After our initial contact they were quickly able to settle our nerves with selling and made the whole process extremely easy, comfortable, and quick. They found a suitable buyer within weeks and followed up with all the necessary cals and paperwork required. We are now settled into our new home and just wanted to endorse the team in Pontardawe, we can highly recommend their professional and yet personal approach to selling your home. Josh made a superb video within days of taking photos around the property, Rob escorted people to the property and ensured they were just right for the house, and Carol......what can we say! Carol is just amazing as she took every call we made and settled any anxieties with ease and followed the progress of the sale from start to completion. Put your property in their hands and trust them to do the job they are skilled at. An unrivalled sales team with such good humour and patience. Thank you so much for all you have done.

Phil · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Amazing! So glad we chose to sell our home through clee pontardawe branch! Always so helpful even beyond the service they provide! And we were lucky enough to buy our new home through them also.

Emily · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 3/5

Google

Rating only, no written review.

Joss · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Rating only, no written review.

Rhys · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Had a leak and reported it plumber there in ten mins then came back next day and repaired everythingI.impressed

Nigel · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 1/5

Google

Absolutely disgusting service for landlords...unprofessional, time wasters kept asking for all my property documents and set up dates to view property over 2 months to say last minute they are not taking on any more residential lets.

Nirdeep · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Carol, Rob, and the team at Clee have been fantastic from the very start of my selling process. Carol has kept me up-to-date with all progress and has always been on hand if I had any questions. Thank you team!

Lisa · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Carol is amazing, she went out of her way to make sure the purchase of our property went as smooth as possible Excellant Thankyou

James · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

Excellent service from all the staff at the Pontardawe office once again. They worked really hard to sell a property for me at what has been a difficult time for the property market. I have used this Estate Agency a number of times in the past both for Sales and Valuation purposes and would highly recommend them to anyone. Thank you to you all!

Gillian · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 1/5

Google

In 2019 I bought my first house in Wales, from Clee Estate Agents. The service was faultless. This was to be the beginning of my welsh portfolio and so as Clee had a property management company it appeared to be logical to keep it in house. My portfolio expanded. With regards to a property in Regent St. My tenant, or rather the tenant that Clee vetted moved in on 18th June 2021. Had to chase the rent. Clee issue statements, but nothing was coming into my account. Also overcharging on their management fees was reported to them. Due to none payment of rent Clee were instructed to issue a Section 21 Notice, which they duly did. This was dated 09/11/21 with possession required after 17/06/22. Though the email was sent to me a week later. On the 26th December the tenant emailed me concerning a water leak from his bathroom. He had been trying to contact Clee to arrange an emergency plumber to visit the property. I could confirm this myself. There was no answer phone message for emergencies. Nothing on their web site or shop window. Then then resulted in me having to travel to Neath from Exeter myself. Clee was closed for the whole of the festive period. Their inventory report on the 30th March clearly showed the affected dampness. Clee then decided to employ a gentleman who found me a tenant for one of my properties. What I was not informed at the time was there were outstanding CCJs on this person and the references were not properly checked. After not receiving rent for over six months I requested a section 21 to be issued, It took Clee weeks to issue this and what they did issue was wrong. Instead of three months it was for nearly five months. When I finally got the tenant out I would estimate my loss at about 15K. This gentleman now no longer works for Clee and a replacement was found. Thought all this the managing agent manager was very supportive, but there was nothing more she could do. Since then she has decided to leave the company as did her replacement. This resulted in me removing three of my properties from Clee. On another property I instructed Clee in full management, eventually they found me tenants. However there charges were to say in the least excessive. Our contract for finding a tenant was £250 and 8% management charge because I now had quite a few properties with Clee. Clee deducted £450 and 10%, lucky I spotted this. I wanted to move one tenant from one property into another. This property had already an agreement with as above. Once again Clee decided to try to increase their fees. Again £450 and 15% On all my properties Clee were suppose to carry out a photographic inspection before and after the tenant resides at the property. Half the time the inspection missed many points. Damaged walls, state of the garden etc. Then they rush to claim a little of the deposit back and complain if you find missing faults. Promoting properties. No rent signage displayed and though reported, I had no response til I chased it again, to then be advise there was a sign. Properties not appearing on their own web site. Emails going unanswered. When faults are reported Clee were advised which contractors to use. This doest happen instead they were rather use dubious contractors, unknown to me, who charge a fortune. Then on top of this you are advised there is a call out charge. Clee Property Management Company appears to have long past its best sell by date. And consideration for its customers (The landlords) has been set aside. Mark Leonard.

Mark · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

The whole team in the pontadawe office are absolutely amazing. Simon showed us our home and helped us put in an offer and was super helpful! Then Carol took over to help the sale complete.. it was a complicated process but Carol helped us all the way!! Any information we needed she mediated between ourselves, the vendor, and both parties solicitors to keep us informed all the way. I cannot stress how helpful she was!! She made the whole process manageable. There was nothing she wouldn't help us with and we are so so grateful!! Brilliant office .. fantastic team!! Thank you so so much.x

Jody · 11 October 2024 · Clee Tompkinson and Francis Pontardawe

★★★★★ 5/5

Google

I recently bought a house and Hazel was the estate agent I dealt with all the way through the process . From the first phone call she was helpful , friendly and extremely competent. She was so approachable and hands on . I have bought and sold a lot of houses and without a doubt the service Hazel gave us was the best we have received . I would highly recommend using her if we bought or sold again in the area . .

Michelle · 24 September 2024 · Clee Tompkinson and Francis Swansea (19 Walter Road)

★★★★★ 5/5

Google

Recently sold our house through the Llandeilo office. They sold it so quickly we were amazed. Excellent job all round, thanks very much to Sue and Rachel for being responsive and helpful throughout

Mick · 22 September 2024 · Clee Tompkinson and Francis Swansea (19 Walter Road)

★★★★★ 5/5

Google

Clee and in particular Chris and Julie have been fantastic to work, the entire team are great with communication and have really helped get my house purchase over the line, they took full details of the houses I was looking at and matched me perfectly. Highly recommend 😊 …

Amy · 22 September 2024 · Clee Tompkinson and Francis Swansea (19 Walter Road)

★★★★★ 5/5

Google

A fast and efficient team process from beginning to end. Thank you all.

Geoff · 28 August 2024 · Clee Tompkinson and Francis Ystradgynlais

★★★★★ 5/5

Google

The team at Clee were absolutely outstanding. There were so many disasters and challenges with the property (which were nothing to do with Clee), but throughout, they were helpful, patient, and never gave up - even managing to keep the prospective buyer happy enough to proceed, after repair works were carried out! Really couldn't have asked for a better service. Truly excellent.

Katherine · 28 August 2024 · Clee Tompkinson and Francis Ystradgynlais