Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleIf I could give 0 stars I would. This was the worst experience of my life with a letting agency. I would strongly suggest using literally any other letting agency in London, do not waste your time here. EDIT: In response to the agency's response here, it is laughable you do not have our details considering we launched formal complaints against you.NegativeResponsiveness, Quality, Professionalism
Georgia · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Georgia, Thank you for taking the time to leave a review on your experience within our agency. I'm afraid that I am unable to locate your details on our database to investigate into the matter and help resolve the issues you have been experiencing with our services. Please contact our office when you can so that we can discuss further. Kind Regards Management.
Edit: Further to your edited reply we have now looked into the matter further and located the property in relation to your complaint. You are correct, you did loge a formal complaint against our agency through the property ombudsman despite advising you numerous times that the decision by the existing Tenant to refuse to vacate the property on the agreed date was completely out of our hands. As you have referred to your "formal" complaint it is also worth mentioning that The Property Ombudsman, after reviewing the both sides, decided to closed the case and take no further action as our actions were deemed reasonable, fair and the decision by the Tenant not to vacate the property on the date originally agreed was, once again, out of our control. As we have advised plenty of times, we are sorry for the inconvenience this has caused you however we too spent plenty of time, resources and accumulated costs with relation to preparing the administrative tasks in readiness for your Tenancy which did not materialize.
★★★★★ 1/5
GoogleTerrible Estate Agents, Failed to give information, in regards to landlord accepting Children. Yet we drove over 200miles to view a the property. This should of been pointed out before make the trip. My partner and I felt undermined.
False hope and Time wasters!!!
Stay Away!!!
Patrick · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Patrick,
Thank you for taking the time to leave us a review based on your recent experience. We completely appreciate your frustration and can only apologise on behalf of our landlord his decision not to accept children. We have escolated this with him further and the reason for his decision is that he feels the property is not suitable to accomodate children from a safety perspective (steep stairs and glass balconies surrounding the roof terrace). We were not aware that the landlord did not want to accept children in the property and was only informed of this decision at the point of relaying your offer to him. Again I completely understand your frustration and would like to welcome you to call our office to discuss the matter further with our manager who would like to offer to contribute toward any costs associated for your wasted trip. Apologies once again and we wish you the best with your property search.
★★★★★ 5/5
GoogleCKB but specifically Jemma has been so helpful and personable in our search for a rental property. Informative, knowledgeable, efficient and friendly. Would recommend to anyone!PositiveResponsiveness, Quality, Professionalism
C · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma comes across a helpful and positive person with an ease to work with. Recommend her to be engaged with for house hunting & whom makes this a pleasurable experience!
Sam · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleMichelle has been very hepful and responsive during the period between visiting and actually moving in, always providing updates on the process and explanations for each step of the way to renting. Thanks a lot,
Lola!
LOLA · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleExcellent service, Jemma dealt with the purchase of our rental property. Jemma was very professional she made the purchase of the property stress free and quick.
Ravinder · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleHelped me find a flat very quickly and efficiently keeping me up to date via phone and email throughout the process. Jemma was very professional from start to finish!
Josh · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Josh,
Thank you for taking the time to leave us a review. your comments are truly appreciated. Thank you!
★★★★★ 1/5
GoogleMy wife and I have moved in the past month to one of this agency's property and it's completely unacceptable how the property was left for us to move in and how the agency is (not) responding.
We've been waiting to have the broken and unusable furniture removed from our flat for 3 weeks. They said "professional cleaning" will be done prior to our move, but... grimy appliances, we got loads of dust/dirt bags off the carpets and even the mattress. Mould on curtains, rubbish left at the property, fixtures fallen off the walls, shower broken. We have even discovered a moth infestation as carpet is eaten off and found loads of moths in the flat. Been said loads of times "we'll get it sorted next day", "X will call you by the end of the day to fix this asap". We have even proposed to fix ourselves some of the problems in the flat and get reimbursed for that (since it was their job to leave the flat in good working order).
The property was overall left to us filthy. At this point I wonder if they even care, besides the money of course.NegativeResponsiveness, Quality, Professionalism
Filip · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma was professional, efficient and great to deal with. Great experience of finding a property to rent. Got updates along the way and paperwork in place really quickly.
Olga · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleBest estate agent I've experienced yet. Jemma has been amazing 🌟 She went above and beyond to help me and while I didn't get the property I wanted this time, I hope Jemma is the agent that can get me to completion next time. …
Imeh · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma was very courteous and polite. Nothing was too much for her and she was professional throughout. She answered all my questions and queries and I am exceptionally happy with the service I received; would definitely recommend.
Akmal · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma showed us a couple of properties and was very honest and professional with both, we made a decision and she kindly filled out all forms for us and got the ball rolling within an hour. Cant doubt the service one bit.PositiveResponsiveness, Professionalism
Alisan · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleCKB go above and beyond to help customers find the perfect property. Had the pleasure of dealing with Jemma yesterday who showed me an apartment and she couldn't have been more helpful. Many thanks to Kemal and the rest of the team for all their help.
Alexandra · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleWe would highly recommend CKB. From start to finish they kept us up to date with the sale of our property. Jennifer Dukovich the sales progressor was very professional and excellent at her job. Made the whole process stress free.
Sev · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleWe recently rented a property with the help of Jemma - really happy with the service! Jemmy is a good communicator and very friendly and professional.
The whole process has been very smooth and organised and Jemma and CKB have been very informative all alongPositiveResponsiveness, Quality, Professionalism, Value
Ciara · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Ciara,
Thank you for your kind words, we will relay your message to Jemma and pass on your appreciation. Best of luck with your new home.
Regards
★★★★★ 5/5
GoogleWent for a house viewing with Jemma. Jemma was great, really personable and straight up about everything. Answered all our questions and made the stress of house hunting non existent. She even called a few times after the viewing to give us updates on any changes. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Fred · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleI arranged to meet Jemma and view a flat, unfortunately I got the timings wrong and missed the appointment, thinking it was an hour later, but Jemma was extremely understanding and very professional about the whole thing. She kindly rearranged our appointment for another time as well as going to lengths to find properties that are specific to my particular requirements. A very personal and thoughtful service.
Oliver · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
Agent replied · 12 June 2024
Dear Oliver, thank you for taking the time to leave us a review. We understand that it is common for house hunters to get appointment times wrong due to their busy schedules and trying to arrange viewings around the struggles of every day life. I'm glad we were still able to show you the property and wish you the best of luck with your property search.
★★★★★ 5/5
GoogleWe had Jemma showing us around a wonderful house. She answered all our questions without any of usual 'estate agent jargon' and took time to guide us through the next steps without feeling rushed or keen to move onto the next viewing. She is a real credit to CKB. Thank you.
Ally · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleHad a fantastic property viewing experience with Jemma. She is very keen on explaining and answering all the questions that I had on the viewing day and following up. Jemma suggested a lot of ideas personalise the property and always make sure that I have time to explore and inspect the property at my own pace. Thanks to her excellent and professional way of working, and her confidence in answering my questions after viewing day, I was more confident to put forward my offer the my dream property and it was accepted. I am so happy and excited, many thanks to Jemma !!!
Mee · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleThroughout this process, Jemma has been both professional and friendly. She's helped me find a better place than I was considering, at a better price. She builds a great rapport, and has a good sense for who people are and what they need.
Lorenzo · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleI have arranged to meet Jack to view the flat. Unfortunately I went late and the meet had postponed to the next day. Jack was extremely understanding.
Later Michelle helped a lot to complete the whole process. Michelle called many times answered all my questions patiently and guiding me through the whole process in detailed. I was in other country while doing all the process and credits checks Michelle completed all my process virtually. I appreciate all her efforts and thank you Michelle for this.
I fully recommend CKB Estate Agents for finding a new property :)
Manohar · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 5/5
GoogleJemma is an absolute star 🌟 🤩 she went above and beyond to help me and my family find our new house. She listened to all our needs and found us an amazing new home quickly. Everyone at CKB was a pleasure to work with, and very professional. I definitely recommend these estate agents 👌 🙌 💯💯 …
Jessica · 13 June 2022 · CKB Estate Agents London (38 Well Hall Road)
★★★★★ 4/5
Googlevery good. helpful.
Ardene · 16 April 2022 · CKB Estate Agents London (60 Sydenham Road)
★★★★★ 5/5
GoogleExcellent service. Great people. Highly recommended.
Ilian · 16 April 2022 · CKB Estate Agents London (60 Sydenham Road)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
