CKB Estate Agents reviews

★★★★★ 1/5

Google

I would not advise renting with CKB EVER .My experience with them has been extremely disappointing. When viewing the property, everything looked fine - as it often does when you’re not actually living there yet. However, once I moved in, I began to notice so many faults that should have been identified before the tenancy began. There is rust on the bathroom doors, faulty fixtures, and several other issues that make the house far from what I expected. CKB claim to do thorough checks before you move in, but that clearly isn’t true. When I raised my concerns, I was told that I should have included all my complaints in my offer, which is completely unreasonable. How could anyone spot everything during a short viewing? It’s disappointing that rather than helping to resolve the issues, they shifted all the responsibility back to the tenant. This whole experience has made my move stressful and frustrating. I wouldn’t recommend renting through CKB unless you plan to inspect every inch of the property yourself and have every concern written into your offer before signing - because once you sign, they won’t do anything to help.

Lina · 16 November 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had a fantastic experience with CKB Letting Agents, thanks to Astha! She was incredibly patient and prompt in her responses, whether by email or phone, and helped me move through the process quickly and smoothly. Astha made sure I was well-informed at every stage, which gave me real confidence in the decisions I was making. The turnaround was impressively fast: from application acceptance to move-in date, everything was sorted within a week! Astha is truly a cornerstone of this company, professional, supportive, and efficient. Highly recommend!

London · 6 August 2025

★★★★★ 5/5

Google

Jodie has been absolutely fantastic throughout the whole process. She’s super friendly, professional, and always quick to respond to any questions I had, making what could have been a stressful process feel smooth and straightforward. She kept me updated every step of the way and made sure everything was explained clearly. I really appreciate her effort, patience, and genuine care- it made such a difference. I couldn’t recommend her enough! Excited for the next chapter ❤️

Kaya · 16 August 2025

★★★★★ 5/5

Google

Being aware that my own experience might not reflect those of others, I can only speak for myself but as a tenant I have found various members of the CKB team to be very forthcoming, friendly and helpful; most recently Izabela was very quick and efficient with sorting out an issue at my accommodation that immeasurably improved my quality of life. I have only good things to say about her.

Varvar · 28 September 2025

★★★★★ 5/5

Trustpilot

We had a great experience during the…

We had a great experience during the house viewing. The realtor was very friendly, professional, and explained everything clearly. Everything was well organized and on time. We arrived a little late, but it was not a problem at all and we felt very welcome. Overall, a very positive experience.

Mariia · 12 March 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Jodie Davies from CKB Estate Agents to rent a house, and I couldn't be happier with the experience. From start to finish she demonstrated exceptional professionalism, expertise, and dedication. Her deep knowledge of the local area and real estate trends was evident, and were always available to answer my questions and address any concerns I had throughout the process. In addition to their professional skills, Jodie was also incredibly personable and easy to work with. She made what could have been a stressful process feel seamless and manageable. Their attention to detail and commitment to providing outstanding customer service truly set them apart. I highly recommend! Thank you so much!

Robert · 16 April 2025

★★★★★ 5/5

Google

CKB is now managing two of my properties. I have also managed by properties by with the changes in law and increased pressures on Landlords, i decided to take a step back. I touch base with my tenants every so often and they are very happy with Kemal and his team. I gave them a trial run last year but after seeing the results, i gave them the second. Ultimately, its a case of Happy Tenant, Happy Life! Thanking Kemal and the team...

Rauf · 16 April 2025

★★★★★ 5/5

Trustpilot

Amazing, highly recommend

I recently had the pleasure of going to CKB estate agents in search of a new home. I found Emily really helpful. She was very informative, polite and knowledgeable, no question was too much trouble. I would highly recommend Emily at CKB etstae agents. Amazing service!!

Tina · 11 March 2026

★★★★★ 5/5

Trustpilot

I had a lovely experience with CKB

I had a lovely experience with CKB! The staff are very friendly and helpful… Especially Emily, who ho went above and beyond to provide me with the best service! I couldn’t recommend her and the rest of the team enough.

Lucy · 11 March 2026

★★★★★ 5/5

Trustpilot

Great Experience Viewing a Property

I had a lovely experience at a house viewing with Cristina over the weekend. Although the property was not the right one for us, Cristina was very friendly and knowledgable, providing helpful information on the property we were seeing.

Ellie · 11 March 2026

★★★★★ 5/5

Trustpilot

Jodie was fantastic from start to…

Jodie was fantastic from start to finish. She was really helpful, knowledgeable and made the whole process much easier than expected. Her communication was excellent and she always went the extra mile. I would highly recommend her services.

Venice · 12 March 2026

★★★★★ 5/5

Trustpilot

Great communicators and lovely to work with

I had a great experience working with CKB Estate Agents in Eltham. Cengiz was particularly great, professional, approachable, and always ready to address any concerns. Jodie and Andy were also very supportive, adding to the smoothness of the entire process. The team kept me informed at every stage and made what could have been a stressful experience feel manageable. I’d definitely recommend their services to anyone in the area.

Liane · 9 January 2025

★★★★★ 5/5

Trustpilot

Highly recommend Andy Ralph at CKB…

Highly recommend Andy Ralph at CKB Estate Agents. We bought and sold through him concurrently. He was great to work with, got stuff sorted quickly and without fuss, and was always quick to respond - even when he was on holiday and we really needed him!

EDMA · 10 September 2025

★★★★★ 5/5

Google

My experience with CKB estates has been fantastic so far. I had the pleasure in having Jodie Davies as my agent and she has been superb. Jodie is an exceptional agent who goes above and beyond for her clients. She was always very professional and worked around the clock to make the process of moving house as smooth as possible for me. I would highly recommend Jodie and she has without a doubt been the best agent I've had in London. Thanks again Jodie

Joe · 16 April 2024

★★★★★ 5/5

Trustpilot

Cristina was very helpful answering any…

Cristina was very helpful answering any questions I had. She was also very accommodating, doing the viewing late in the day.

Craig · 15 March 2026

★★★★★ 5/5

Trustpilot

Really helpful estate agent

Cristina was really welcoming and knowledgable about the property we viewed. Communication was great throughout and we would definitely recommend Cristina.

Sarah · 11 March 2026

★★★★★ 1/5

Google

If I could give this zero stars I would. Terrible service and no respect for you as tenants. Poor contractors who can’t do a simple task correctly (I.e. replace a broken washing machine - they removed a working dishwasher instead, nearly taking all our crockery). Weeks of negotiation on our deposit, charging us for things that had previously been agreed by the team and then taking weeks to reply. They massively hiked up our rent when we went to renew, and threatened us with eviction when they gave us 24 hours to agree to their revised terms. Property managers were also poor, on countless occasions when we raised issues with the property their response would be ‘the previous tenants didn’t have this issue’ (when they gave us the wrong house key, when they failed to provide a thermostat, with ongoing mice issues). This doesn’t even scratch the surface of the challenges we endured from CKB over the 3 years of living at our property. Avoid renting with CKB at all cost.

Madeleine · 16 November 2025

★★★★★ 5/5

Trustpilot

Great experience

Great experience! Jodie was very polite and helpful and made our experience so simple! Will certainly be recommending.

Amy · 11 March 2026

★★★★★ 5/5

Google

Vishal has been incredibly helpful throughout my contract process: kind, efficient, and always quick to support with any questions. He made everything smooth and stress-free. Highly recommend!

Giovanna · 16 December 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

I locked myself out of my flat and my car, I had an extremely important meeting to get to and so phoned the office early in the morning to try to get some help. I spoke to an agent called Jodie, she was kind and extremely helpful. She made some calls on my behalf and managed to solve the problem for me. I was able to get back into my flat and get to work for the meeting on time. I was very grateful and impressed with Jodie’s kindness and customer service skills.

Tracy · 23 October 2025

★★★★★ 1/5

Google

Our experience with them has been extremely disappointing from start to finish. After moving out, we received no communication about our deposit and had to chase them repeatedly for updates. The property manager was consistently unhelpful, often overwhelmed on the phone, and repeatedly promised call-backs or updates that never came. In the end, they claimed it was no longer their responsibility and even went so far as to share our landlady’s private contact details with us despite her being listed as an anonymous landlord in our tenancy agreement leaving us to deal with the situation ourselves. During our tenancy, they frequently deflected responsibility for issues. For example, our front door lock broke, and despite logging this with them in December and following up several times, the issue was never resolved. To make matters worse, the case was prematurely marked as “closed” before our tenancy ended an issue we now fear may be unfairly deducted from our deposit. Overall, CKB have been unhelpful, unprofessional, and dismissive throughout our entire tenancy. I would strongly advise avoiding them if possible.

Unica · 16 October 2025

★★★★★ 5/5

Google

Astha was incredibly patient and helpful with our difficulties with forms and communication. She went above and beyond to make sure everything went smoothly. Thank you so much for your help!

Mamie · 28 September 2025

★★★★★ 1/5

Google

Pretty difficult to sum up just how consistently incompetent CKB were across the four years we spent as tenants in one of their properties. Naturally as renters you rarely get a choice of the agents, so not sure who this review will really benefit, but it is very clear that CKB are entirely focused on looking after the landlords, with little interest in acting with urgency or care on behalf of those paying the rent. Would definitely advise those landlords who want their tenants to have a good experience to avoid using this agency. Here are just some of the experiences we had: - on moving in, we were provided with the wrong set of keys - it tool over six months to respond to our (series of) notifications on large cracks appearing in the wall; seemingly no interest in risk of subsidence to the property - repeated requests for a leaking boiler to be fixed, repeatedly unanswered; leading to damp and black mould buildup. - no response to requests for improvements made at annual inspection - over three and half weeks before the replacement of broken fridge - broken washing machine over a fortnight to be replaced - Every small issue had to be followed up by repeated phone calls, as often no response on property maintenance and administrative queries for weeks at a time At all points we were made to feel like we were being unreasonable for asking for issues to be dealt with - I have never felt like this with another property mgmt agency in nearly two decades of renting. The many poor reviews of these guys online is entirely justified.

Declan · 16 September 2025

★★★★★ 1/5

Trustpilot

Consistently terrible experience

Pretty difficult to sum up just how consistently incompetent CKB were across the four years we spent as tenants in one of their properties. Naturally as renters you rarely get a choice of the agents, so not sure who this review will really benefit, but it is very clear that CKB are entirely focused on looking after the landlords, with little interest in acting with urgency or care on behalf of those paying the rent. Would definitely advise those landlords who want their tenants to have a good experience to avoid using this agency. Here are just some of the experiences we had:

Declan · 29 August 2025