Trusted Agent profile
★★★★★
2,941 reviews across 6 offices and 2 platforms
Cinch Self Storage has six offices, in Brentwood, Newmarket, Letchworth Garden City, London, Watford and Mitcham. Together they have 2,941 reviews on two platforms, rated 4.9 out of 5 overall.
Cinch Self Storage's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotCinch Woking
Great service from Craig & Francesca at Cinch Woking. Great pricing, great unit and good location.
Thank you for sharing your wonderful experience with us on Trustpilot. We're grateful for your support and for taking the time to leave such a fantastic review.
1/5
TrustpilotPoor sercvice, do not get lured into introductory offers and fall victim to poor service.
Please do not use them. Cinch over charged us for our storage. Despite ongoing complaint and dispute they took unauthorised funds automatically form the crediit card. On the weekend of our move where we organized help and rented vans, out of hours access did not work. After hours attendance telephone number is a scam which would lead to working from home event loggers only. Discounts were offerered for the inconvenience which were then withdrawn. Long winded, repetative email replies wasted hours of our time and caused further stress. In the End we just gave up and emptied the unit earlier than planned. Store managers and area managers changed jobs and our complaint was left hanging unresolved. Dispute is still ongoing, we will not giveup. |Premium temporary storage for your valuables is supposed to convenient service not a hassel stress of dealing with scammers who overcharge for non service.
5/5
TrustpilotFriendly staff
Friendly staff. Value for money.
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
5/5
TrustpilotGood Service in Leighton Buzzard
I used Cinch Storage in Leighton Buzzard, and it was my first experience of ever using a storage place. The staff were very friendly, helpful and efficient and the facilities were first class and very secure. Would definitely recommend.
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
5/5
TrustpilotExcellent service
Excellent service. Good security combined with good access.
We're delighted to hear that you're happy with our service. Your feedback fuels our passion for what we do, and we're so grateful for customers like you who take the time to let us know we're doing a great job.
5/5
TrustpilotVery professional and helpful staff
Very professional and helpful staff, poetically Aaron. Perfect access to the storage using keyless modern locks. Great experience
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
5/5
Trustpilot10/10
I was skeptical to use this at first but Jake was a great help, explaining everything and hiw secure and safe my belongings are. The facilities are very clean and large enough to move and accommodate what i need. I recommend.
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with us. It means the world to us that you took the time to share your thoughts.
3/5
GoogleRating only, no written review.
5/5
TrustpilotExcellent service
Nijole dealt with my booking of storage from the enquiry stage all the way to processing my details and showing me around on the day itself. She was extremely polite, helpful and responded to any queries very quicklyThe storage itself is excellent and very secure. Great amount of trollies to help move items (furniture in my case), lift access and wide doors throughout. Would highly recommend Cinch to anyone looking for storage
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotThe experience couldn’t be better
The experience couldn’t be better! Lovely people, very professional.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI recently have a review on cinch…removal to cinch
I recently have a review on cinch storage but forgot to Mention mark as he has also been soo helpful and I want to thank whole team at southend for their kindness and care. Charmaine was so understanding to my situation aa was jake.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotReally happy with the customer service…
Really happy with the customer service amazingly proactive and ready to help any time . Jemmey the star @ the place . She does have a solution for every matter. Happy & comfortable to working with her and also other staffs.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotI was really happy with the customer…
I was really happy with the customer service provided by cinch storage today. Charmaine and jake were so welcoming and so helpful .I will definitely be recommending cinch storage .
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotVery good staff always very helpful.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotAbsolutely amazing
Absolutely amazing especially jaymee who's been an absolute star. All the staff I've delt with have been very understanding and have bent over backwards when things don't go according to plan. Thanks guys
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotExtremely helpful staff
Extremely helpful staff - kind, caring and went out their way to make a tricky move very easy! Thank you Ed and team.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotGreat storage
The girls behind the desk were always very helpful, and went out of their way to make things easy for me. The unit was the perfect size. Thank you
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotNijole 5 star
Nijole from the first phone call to settling us with our unit has been absolutely amazing.So kind and friendly.Couldn't ask for better.Would highly recommend
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotExcellent storage facilities
Excellent storage facilities, very secure, easy controlled access - and very friendly and helpful management.
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotTHE CINCH STAFF IS WONDERFUL
THE CINCH STAFF IS WONDERFUL, THEIR SERVICE IS GREAT , ESPECIALLY IN BRIMS-DOWN STAFFS JEMMI/ FARTHIMA AND ANDRIA ARE GIVING BEST SERVICE, BECAUSE OF THEM WE DON'T HAVE TO MAKE OUR MIND TO CHANGE THE OUR LOCATION. GREAT SERVICE .
Hi Liyanage,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotGillingham, Kent- Second to None
Fantastic staff, easy to store and access is second to none.
Hi Baldie,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotCinch storage Chippenham is a great…
Cinch storage Chippenham is a great facility Andrew and Paul are really welcoming making it a great experience
Hi Claire,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
TrustpilotHarriet at the Watford branch was a…
Harriet at the Watford branch was a pleasure to deal with . Made it an easy choice for me .
Hi there,Thank you for your great feedback regarding our team and store! We look forward to seeing you soon.Sincerely,- The Cinch Self-Storage Team
5/5
GoogleGreat service/advice from Lauren at Cinch Letchworth. Much appreciated. Thank you.
Hi Jacqueline, Thank you for your great feedback regarding our team and store! We look forward to seeing you soon. Sincerely, - The Cinch Self-Storage Team
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Brentwood has the most, with 1,893 reviews rated 4.9 out of 5, followed by Newmarket with 1,856.
The six Cinch Self Storage offices, by town:
