Cinch Self Storage reviews

★★★★★ 5/5

Trustpilot

I have had a wonderful experience!

I have had a wonderful experience so far with Cinch. On calling I spoke with Jack who was very attentive when I shared my requirements. I was swiftly contacted by Lauren the Shoreham branch manager to chat through my options. Lauren was communicative and has been genuinely supportive and helpful in recommending options for my storage needs. I have felt that the quotes were fair and that if I needed to stay on longer, I would be looked after. This has been a really pleasant experience and I would not hesitate recommending the Cinch Shoreham branch, in fact I have!

Ven · 30 May 2026

★★★★★ 5/5

Trustpilot

5* service from Nijole

We have worked along side Cinch in Newmarket before through the company I work for and each time they have been easy to work alongside. For personal belongings we have now rented out our own unit and Nijole was extremely helpful from the start. She allowed us to look at the unit prior to renting and made the overall experience very easy. The location is easy to access and locate. I would highly recommend.

Mollie · 20 May 2026

★★★★★ 5/5

Trustpilot

Jake was so helpful as this was our…

Jake was so helpful as this was our plan B as it happened it became plan A . He went over and above to support us and removals to store our 4 bed house and today after 14 weeks to assist furniture removers from Scotland get assess to our belongings .

Ann · 16 September 2026

★★★★★ 5/5

Trustpilot

Cannot fault the service - excellent in every way!

Cannot fault the service! Everything was incredibly easy, pleasant and efficient from beginning to end. We needed somewhere to store my daughter's university stuff over the summer holidays. Dawn and Jordan in the Sidcup team were warm, welcoming, professional, friendly and very quick to respond to all queries from initial enquiry through to handing back the unit. It was easy and completely reliable to get in and access the unit out of hours when needed and when it came to us handing back the unit at the end of the summer it was all very simple and straightforward. Would highly recommend.

Mark · 22 September 2026

★★★★★ 5/5

Trustpilot

Top Class

We found everything about the Cinch storage facility in Leighton Buzzard to be top class, from start to finish. Jason and Matt were both extremely friendly, knowledgeable and helpful. Both of the units we hired were spotlessly clean on arrival and we felt completely reassured that our belongings would be totally secure for the entire duration of our hire.

Sue · 19 May 2026

★★★★★ 1/5

Trustpilot

Very unhappy with the treatment my…

Very unhappy with the treatment my husband my little 12 year-old daughter and myself got a storage in Brentwood on Tuesday the eighth last week. We have been using safe storage in grand for the past three years absolutely no problems. Their old staff treated with respect and were very helpful and the all staff still are very respectful and helpful but a new girl that only started working there about seven months ago called Maddie came down with a problem on Monday, the 7th of September on Tuesday the 8th of September we went down to fix the problem which was to sort our stuff in the unit so it wouldn’t be coming out into the hall when we would be taking it out to put in our van she came down screaming and arguing with my husband, very unprofessional in front of 12-year-old daughter that wasn’t bad enough. She then came out with filthy language in front of my 12-year-old daughter it’s just not acceptable. Also she was being very racist towards us on the way back up to our office. She was still screaming and giving out very unprofessional. We are now moving out of our units to a different storage as I do not accept this behaviour towards my husband myself or my one year-old child we are giving up four units. We were very good customers and also we have some friends that were renting their and they are also moving. I still can’t believe the way we were retriever. She did not want us using the trolleys went clearly as we taught the trolleys are there for the customers use? Apparently they’re just there for some customers. She clearly had something against us and why we do not know absolutely disgusted cannot believe the behaviour of this lady

Yvonne · 14 September 2026

★★★★★ 5/5

Trustpilot

Moving home

Moving home, so went to look at some storage that was closed by. Went in to Cinch Self Storage in the Wisbech branch. Guys in there help with everything from making sure the unit size will be enough to helping with boxes to pack up my house with. Site was all indoors and clean and tidy. Highly recommend

Michael · 22 September 2026

★★★★★ 5/5

Trustpilot

Jason and Matthew were very helpful…

Jason and Matthew were very helpful from the time I enquired about renting a storage unit all through to when I relinquished the unit. The whole storage facility is very clean and tidy. Access is straightforward and all feels very secure.

David · 4 June 2026

★★★★★ 5/5

Trustpilot

A huge thank you to David at the…

A huge thank you to David at the Mitcham branch. My booking and move in was completely seamless. My unit is also the perfect size.

Esme · 15 September 2026

★★★★★ 5/5

Trustpilot

GREAT STAFF!!

Just want to say again… Jack, Lauren and Maria were a massive massive help while moving house, especially under the circumstances. Really friendly lot of staff and incredibly kind to me after everything that’s happened. Hope to use their services again, might bring a bit of light into such a dark time for me.

Eden · 23 September 2026

★★★★★ 5/5

Trustpilot

Lauren & the team at Cinch Shoreham…

Lauren & the team at Cinch Shoreham went above & beyond to support our charity Guardians 4 Kenyan Kids UK, by providing our charity with the perfect storage solution and opportunities to raise funds for our charity! Amazing team

Brian · 20 May 2026

★★★★★ 5/5

Trustpilot

Helpful, Not Pushy!

We can’t fault the service we received at the Chippenham branch. The staff were incredibly helpful and Andrew was so polite and made the whole process very easy. The facilities were very clean and well managed and the location was extremely convenient as it was so close to the town centre.

Clare · 23 September 2026

★★★★★ 5/5

Trustpilot

Thank you cinch

I have used cinch sidcup for a good few years now and Scott has always been helpful as is the lovely dawn, I have had to keep personal items there at times and it’s always been clean , I still remain a customer thank you Scott for helping many times

Nancy · 20 September 2026

★★★★★ 5/5

Google

I cannot recommend David highly enough! From the moment I arrived, he was friendly, patient, and incredibly helpful. He took the time to show me multiple storage units, guiding me step by step through the entire process and making sure I fully understood my options. What really stood out was his personal touch, even when I went up and got a bit lost, he came to find me and pointed me in the right direction without hesitation. David’s professionalism, kindness, and willingness to go above and beyond made the entire experience smooth, stress-free, and genuinely enjoyable. Anyone renting a storage unit would be lucky to have him assisting them! Highly recommend Cinch self storage Mitcham!

Hayley · 15 February 2026

★★★★★ 5/5

Trustpilot

Great service, easy process

From the outset the staff at Cinch Southend made process really easy. They help you find the best storage for your needs. We have had several units and no problems with any of them.

Jane · 18 May 2026

★★★★★ 5/5

Trustpilot

Amazing service

Jack, Lauren and Maria were a great help to us while getting the kitchen renovated. They were all super friendly and made the whole process much easier, if you need to find storage they are definitely the people to go to.

Deniz · 23 September 2026

★★★★★ 5/5

Trustpilot

Great Experience with Cinch Gillingham

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.

Teresa · 2 June 2026

★★★★★ 5/5

Trustpilot

Needed somewhere to store some stuff…

Needed somewhere to store some stuff while moving. Was super easy to sort out. David was very helpful showing us around and explaining the prices of different storage rooms. Everything was clean and the security good.

Mr · 23 September 2026

★★★★★ 5/5

Trustpilot

Wow .cinch working excellent

Wow .. fantastic service at woking cinch staff were extra friendly, Craig went above and beyond to explained to me the right storage for me at the right price , brilliant service highly recommended. Thanks Craig,

Sparky · 21 September 2026

★★★★★ 5/5

Trustpilot

Moved into my unit yesterday and it…

Moved into my unit yesterday at Brentwood Cinch and it went smoothly thanks to Maddy who went the extra mile. Would highly recommend.

Ian · 6 May 2026

★★★★★ 5/5

Trustpilot

Cinch self-storage Letchworth

The Cinch self storage facility in Letchworth is easy to access, well-equipped, and good value for money. The staff are attentive and efficient.

Roger · 5 May 2026

★★★★★ 5/5

Trustpilot

Very professional

Very professional, helpful , friendly and great deals done . Definitely use again if needed . All staff helpful especially John .

Dave · 5 May 2026

★★★★★ 5/5

Google

I have been using Cinch Storage with a 300 sq ft unit, and the experience has been great. David has been incredibly helpful over the past couple of month. Always responsive, professional, and willing to go the extra mile. The storage space is clean and well-maintained, and the whole process has been smooth and stress-free. I would definitely recommend Cinch Storage to anyone looking for reliable storage and excellent customer service.

Zaid · 15 December 2025

★★★★★ 5/5

Trustpilot

great service, lovely staff

i really appreciate the team at Cinch storage, they were knowledgeable, helpful and professional! big thanks to Maria, Jack and Lauren - they made this such an easy process! will be using again

Dixie · 22 September 2026