Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleFrom the first viewing onward, Churchill Estates have been fantastic. Our purchase was not a very straight forward one but the team at Churchill have provided a calm and professional service throughout. Sally made the whole process stress-free and was very responsive to all our emails and phone calls. We would recommend them without any hesitation. They will certainly be on top of our list in future. Thank you Sally, Jack and the whole team.
R Β· 16 June 2023 Β· Churchill Estates London (32 High Street Wanstead)
Agent replied Β· 15 June 2024
Thank you for the fantastic review - we really appreciate the positive feedback!
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5/5
GoogleAlan and whole team at the Wanstead branch of Churchills were fantastic. We didn't have the easiest of experiences selling but thanks to everyone in the branch we have been able to move to our dream house. Jack was recommended to us, he was very friendly and super professional keeping us informed of everything. We would like to give a special mention to Sally who was never to busy to take a call, listening to our concerns and helping us resolve all issues large and small.
Elizabeth Β· 16 June 2023 Β· Churchill Estates London (32 High Street Wanstead)
Agent replied Β· 15 June 2024
Hi Elizabeth, thank you so much for leaving this great review, we are so pleased to have made the process as easy as stress-free as possible π β¦
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5/5
GoogleWe bought our property with Churchills a few years ago, so it was lovely to be able to sell and buy another property with them. Highly recommend Andy and his team. Reliable and professional service and Andy kept us informed throughout the whole process which ended up being a little complicated. But he remained calm and helped us through the journey. We're very happy in our new home and that's thanks to Andy and his team.
Stephanie Β· 16 June 2023 Β· Churchill Estates London (32 High Street Wanstead)
Agent replied Β· 15 June 2024
Thank you for your lovely review! We really appreciate you taking the time to leave such great feedback and will be sure to make the Wanstead team aware π β¦
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5/5
GoogleWe absolutely had an amazing experience with Robin at Churchill's in Chingford Mount. After dealing with numerous estate agents looking for our forever home and getting mis led and poorly managed, Robin was a breath of fresh air. He made it possible for our offer to be accepted, assisted us in finding a suitable Solicitor and was very accommodating whenever we needed to get acces to the property before completion. We are very happy with the services we received from Robin and Churchill's and would definitely recommend their services for anyone looking for their home.
Tomas Β· 12 June 2023 Β· Churchill Estates London (242 Chingford Mount Road)
Agent replied Β· 11 June 2024
Thank you for taking the time to leave such a great review - we really appreciate the kind words βΊοΈ
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4/5
TrustpilotRiverain Lodge Guest Suite
I stayed for 7 days at the Riverain Lodge in Taunton, in the guest suite. It was an excellent experience - a comfortable en suite room and well appointed. Also very convenient for visiting a friend who lives at the Riverain. The staff were friendly and professional - a special thanks to Helena.
Richard Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
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5/5
GoogleRating only, no written review.
Tom Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thanks for the 5 stars!
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5/5
GoogleSatisfied with the service and the professional look.
Bogdan Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the positive feedback, Bogdan π β¦
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4/5
GoogleFriendly, professional staff. excellent communication. Competitive rates. Job done! :)
Marti Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thanks for the positive review Marti ππΌ β¦
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5/5
GoogleCould not have asked for better. A sensible price, good marketing, excellent client care and a pain free sale. Highly recommended.
John Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
thank you for the kind review, John!
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5/5
GoogleChingford team sold my flat recently and did an excellent job particularly Martin who was chasing other parties constantly to keep things moving along.
Ben Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the great review π β¦
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5/5
GoogleI have recently started renting a property with churchills and found both Michael and Jack to be supportive, honest and non-judgemental. Thank you both π β¦
Lisa Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the lovely review - we appreciate you taking the time to leave it and I will let both Michael and Jack know! π β¦
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5/5
GoogleThis is our second letting with Michaell. He has been helpful, professional and very efficient throughout the process and we would highly recommend him and churchills to rent your property.
Vasoulla Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for taking the time to leave us such a great review - we are so happy you had a positive experience! π β¦
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5/5
GoogleOriginally we put an offer on a property with another agent but unfortunately made a decision to pull out. Churchills has helped us to secure another property suitable with our future needs
Margaret Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the great review - perhaps we will work together again in the future π β¦
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5/5
GoogleI have just bought my first flat through Churchills in North Chingford. The team kept me informed on a weekly basis and were happy to answer any questions i had promptly over the phone or email. The team at North Chingford are very friendly, professional and keep you in the loop regarding your property purchase. I would highly recommend them
Laura Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you so much for the great review! π β¦
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1/5
GoogleTENANTS & LANDLORDS BEWARE OF CHURCHILL.
We never had much dealings with the agency as we always had satisfactory routine checks. Until:
My car was stolen, with the parking fobs in the car. I emailed to inform them of this, and pay for replacement fobs. Shockingly, a reply came back without a single word of condolence, sympathy or empathy.
Here is what was written:
"Thank you for your email,
We have emailed the management company to see how we go about getting a new fob for the block and see what the charge is once we have this confirmation I will come back to you.
Many Thanks
Property Manager"
I was surprised that this had come from a human, but turned a blind eye.
Then the biggest problems came when returning an additional/extra months rent that Churchill took (and deposit!). Accidents happen, but, after chasing and chasing, and then finally copying the regional manager into email, it took 16 days to return the extra money they took, with huge gaps in response.
Inline with the poor service, and staff training issues, a request to clean the carpet professionally on the way out was requested.
However, the carpets where not cleaned on the way in (were supposed to be changed, but we asked to not do this, so we could move in asap) and had to be cleaned by us, to be able to live there (full of cat fur!). But, as any decent family would do, we also cleaned the carpets on the way out too, to the same condition as we cleaned them on the way in.
I asked to release the deposit bar the dispute of Β£115 for carpet carpet cleaning, as advised by the Tenancy Deposit Scheme (who said that's normal practice with decent agents). But, again, inline with the horrible nature of the agency, not a single request/chase has even been replied too. The TDS has said it doesn't make sense for Churchill to do this, as now I have to raise a case, its recorded on their file, and creates a lot of admin for Churchill. But, Churchill don't seem to care, and seem to want to string things out.
TENANTS think twice before renting from here, LANDLORDS think twice before getting tenants from here, who they will alienate, and make them resent and regret renting with them/you.
I wish me and my family never rented the flat now, or had any dealings with these cowboys.
Resh Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for your review. We have contacted you direct to go through your points and most are either incorrect or resolved. As a company we strive to provide a professional and efficient service but when dealing with deposits we have to have consent from both Landlord and Tenant which can sometimes take time or even go to the TDS as a dispute, this however is not something within our control. We hope your move has gone well and you are settling into your new home.
Kind regards,
Churchills
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5/5
GoogleJust recently completed on my first home through Churchill's and had a great experience with them. Happy to arrange multiple viewings whenever I wanted, quick to respond to any questions, great at chasing all parties when a bit of time pressure became evident and helped me secure a decent price. Thank you!
Sham Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the great review π always a pleasure! β¦
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5/5
GoogleThe team at the Chingford Branch helped us get our first flat together. The service was great and the turn around time was brilliant. Michael helped us from start to finish & continued to be attentive throughout - cannot fault this company :)
Courtney Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for taking the time to leave such a lovely review - we hope youβre enjoying your lovely new home!
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5/5
GoogleI've just sold my house with Churchills. I had two offers on the first day of viewings. Churchills got me a better price than other local estate agents had valued the house at. Dean and Martin kept me updated and were friendly and professional at all times.
Jo Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
We really appreciate this brilliant review - Thankyou π β¦
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5/5
GoogleThe high standard of service Iβve received from Churchill estates really made me feel compelled to stop here to publish my testimony!!!
My previous landlord decided to sell the property so I have found myself having to find another rental very quickly.
I was hoping to find a place at least as good as the place I had before and all the support a tenant should expect because moving home can be exciting but it always comes with a lot of stress and worries.
Churchill Estates made me feel at ease from the first time Iβve visited their website until actually moving in to the new place.
This is why:
Very fine selection of properties from good Landlords
Presented to a high standard with more than 10 pictures in most cases
A comprehensive description of the properties with plants and affordability guidance
A land line always available for a direct contact and professional advice
Viewing booked within 24 hours
Excellent representatives that communicate effectively with reassuring answers and a big smile
I have contacted with 7 different officials at Curch hill Estates, as I was progressing towards signing the tenancy agreement and the level of care and service never dropped.
By the time everything was agreed they have already met my expectations but when it came to sign the paperwork and take care of the formalities, they presented themselves as a modern and efficient agency, with digital and safe methods to do that, saving me a lot of time and hassle. I didnβt need to take time off work for that.
After Iβve moved in to a stunning property, owned by a fantastic Landlord, I continued to get constant reassurance and support throughout, even though the property had been carefully prepared and cleaned for me with amazing small touches such a complete folder with pictures and description of how all the appliances should be operated, extra bulbs for spot lights, fresh paint, etc..
If you are out there, looking for a property to sell, buy, rent or let and if you are lucky enough to find what you need at Churchill Estates you are bound to embark on a fantastic ride of customer service experience.
My deep appreciation to Amina Benkatta, Michael chalk, Emma Philips, Sue Palman, Roy Wheeler, Claire Myson and Lauren Cudner.
Thank you
Alvaro
Akok Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Dear Alvaro, what an incredible testament to Churchills - we are so pleased youβre so happy with our service and recognise how seriously we take customer care and satisfaction π we truly wish you the best in your lovely new home and you know where to find us should you require anything! β¦
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5/5
GoogleWe have had such a positive experience with Churchills in Chingford. They are very professional and efficient, everything ran and continues to run smoothly, taking the edge off a stressful venture. Michael has been wonderful, he does not miss a beat.
Rae Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the great review, Rae. The feedback means a lot to us!
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5/5
GoogleWe have used Churchills for years both as renters and more recently as property buyers. During this time significant issues arose that we needed their help with, and they were consistently friendly, professional and responsive. This puts them a cut well above other estate agents in my experience and I am very happy to be able to recommend them. Everyone was super helpful but I'd like to call out Dean Bridger in sales and Gemma Curnick in property management in particular for their excellent service!
Matthew Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Hi Matthew, thank you for the lovely review! We are so pleased youβve been so happy with our service and wish you the best π β¦
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5/5
GoogleBoth Jack and Michael made the whole moving process really easy. Compared to the other estate agents Iβd been to very professional always happy to help. Super quick service just one week from viewing to move in! Very pleased and I could not ask for better service !
Aliyah Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the lovely words and feedback - we really appreciate it
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5/5
GoogleThis is our 3rd year of using Churchill to let and manage our property and they continue to deliver proactive efficient service. Michael and his team are very easy to work with, providing quick and effective advice best to suit our requirements. They were proactive in the re-advertising of our property, making all necessary arrangements in the space of a few hours which gave us even more confidence in their consistence service. We would also like to commend the property management team, especially Emma who is always a joy to speak with and who always gets things done.
Patricia Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Hi Patricia. Thank you so much for the fantastic review and hope we continue to keep you more than satisfied with our services π β¦
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5/5
GoogleAlthough we were not direct customers of Churchill's we purchased a property through them. Martin and the team did an amazing job sorting out what was a very difficult chain and without his relentless hard work and constant updates I'm not sure we would have been able to complete or remained sane. I would highly recommend and Churchill's if you are looking to sell your property.
James Β· 10 June 2023 Β· Churchill Estates London (157 Station Road)
Agent replied Β· 11 June 2024
Thank you for the great review, James! π β¦
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