Trusted Agent profile · Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

★★★★★ Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,508 reviews on Google only. Show every review

1/5

Google

Having being with choice for 2years its unbelievable that's my deposit hasn't been returned to me since I left the property on Geneva road on the 20th of May, 5 dsys earlier than the date given to drop off the keys. I am a young widow with a 11 month old baby. When I lost my husband in February after the rent has been paid I contacted choices to let them know my situation and I paid rent for 2 month despite me struggling and just loosing my husband. I left the property clean to my best and even had one of the choices staff view the property in the 30th of Mya before the new tenant moved in. I spoke to the deputy manager Rachel at the redhill branch. Aaron at the croydon branch has been very amazing and I must say very professional as well. I am pleading for my deposit to be paid to my account so me and my son can have money to atleat stock up the house. I have been given the check out list, keys has been returned as requested and I have my receipt for the cleaning company that cleaned the property and the video has been sent to Rachel to view. Pls choices help a young widow and her son and release my deposit.

Emmanuela · 22 June 2025 · Choices Caterham

5/5

Google

I am glad that my partner and I rented a lovely apartment from Choices Estate. They made sure that we are well settled. Daniel, who is our Portfolio Manager made sure that the apartment is safe and secure and comfortable. Daniel is responsive and always quick to resolve issues. Thanks Choices Estate

Ure · 23 May 2025 · Choices Redhill

5/5

Google

Review for Michael, Mediator Between Landlord and Tenant: “I had the pleasure of working with Michael as a mediator between the landlord and myself. From the very beginning, Michael was incredibly professional, approachable, and attentive to both sides of the situation. He demonstrated excellent communication skills, ensuring that both the landlord’s and my concerns were heard and addressed. What really stood out was his ability to remain neutral, while still finding solutions that worked for everyone involved. His attention to detail and dedication to ensuring a fair outcome made the process much smoother than I anticipated. I highly recommend Michael for anyone in need of a mediator. He made a potentially stressful situation much easier to navigate, and I’m grateful for his expertise and support.”

GOKULA · 22 May 2025 · Choices Caterham

5/5

Google

Sameer is very helpful and a great guy to deal with. Very informative and easy to get on with. Thanks for your help!

T · 22 May 2025 · Choices Caterham

5/5

Google

I had a fantastic experience working with Michael Silk from Choice. He is incredibly professional, attentive, and genuinely committed to helping me find the perfect property. From the very beginning, Michael listened carefully to my needs, provided valuable advice, and guided me through every step of the process with patience and transparency. I highly recommend him to anyone looking for a property! Thanks to Michael’s hard work and dedication, I’ve now found a place I truly love.

Eridjona · 22 May 2025 · Choices Caterham

5/5

Google

I can tell you that Aaron was the reason why I found and rented a flat. He never gave up on me and showed me a few flats until I made a final “Choices”. Thanks Aaron and his team!

Marcos · 22 May 2025 · Choices Caterham

5/5

Google

Bradley has been a joy to work with and he actually listens to what we are looking for throughout our property search. Other agents continue to send us properties that we are not interested in and that we haven’t requested.

Grant · 30 April 2025 · Choices Crawley

Agent replied · 20 March 2026

Hi Grant, Thank you for your review. We know Bradley likes to make sure all information is kept up to date and specific to every applicant and property search.

5/5

Google

Vicky Hall was exceptional and got my problem repaired and sorted within 2 hours of me telling her!

Chris · 27 April 2025 · Choices Redhill

Agent replied

Great news, thanks Chris

1/5

Google

Tried to view a property on Saturday and arrived was met by rude and abusive estate agent, spoke to my wife with such disrespect, all because she said we need to keep to our viewing time as had multiple viewings booked. His attitude was absolutely terrible talking to a woman in an intimidating manor

Michael · 22 April 2025 · Choices Crawley

Agent replied · 22 April 2026

Hi Michael, sorry to read this, if you let us know who did the viewing we will make sure this is investigated, it’s a serious allegation and something we take very seriously

1/5

Google

Rented my property with Choices and its the worst experience ever. I was left with a damaged property, late payments, lost money. Communication is really bad and they are only interested in taking money from the landlord. Rent with them at your own risk.

Sazz_ · 22 April 2025 · Choices Crawley

Agent replied · 10 November 2024

We are very sorry you feel this way Samm that’s definitely not the impress we want to leave and we will happily investigate further if you get in touch

1/5

Google

Rating only, no written review.

Selvakumar · 22 April 2025 · Choices Crawley

Agent replied · 24 October 2024

Sorry you were not happy, reach out to our customer services if there’s anything we can do

5/5

Google

Re: Bradley Snape A very professional, up to date, smart and quick to act person that is a breath of fresh air for sure. I hope he will stay long enough with Choices and does not move as he is an asset to Choices. Dr Ahary

Masoud · 22 April 2025 · Choices Crawley

Agent replied · 2 September 2025

Your kind words are very much appreciated, thank you. Were so happy you are pleased with the service we pride ourselves to provide at Choices

5/5

Google

Just this past Saturday, my daughters and myself met a lovely, intelligent and smart lady called Amy. She welcomed us with open arms,we were very comfortable with her as she showed us around with a smile 😃 on her face..I will want her to show me the next property again. She was a delightful little lady. Beautiful attitude to work. I think you you be a mentor to the youths out there. Well done. Very proud of her. Thank you

Remi · 22 April 2025 · Choices Crawley

Agent replied · 20 March 2026

Thank you Remi, a lovely review! Amy will be delighted with your kind comments!

5/5

Google

Sameer was really helpful with us looking at a property,from Croydon branch,very professional in what he was doing and new any questions we asked

Steven · 22 April 2025 · Choices Caterham

5/5

Google

Vicky has been a fantastic support for me as a landlord, helping me to navigate all of the current legislation and requirements. Always very clear, responsive and proactive, unlike lots of other letting agents that I have dealt with in the past. Would highly recommend.

Elevate · 17 April 2025 · Choices Redhill

5/5

Google

It was a pleasure working with Aaron and Katie at Choices Estate Agents Croydon. Aaron gave me his word that he will get a perfect property for me, he kept to his promise to the later. His professionalism in real estate cannot be over emphasized. Aaron and Katie formed a formidable team that brought my dream home to reality, they made moving so seamless. With a team like them, one can do the journey of moving with relaxed mind. I appreciate you and all your teams greatly,

Amarachi · 17 April 2025 · Choices Caterham

5/5

Google

They were very quick with helping getting us moved in to our new property. Jamie in particular was very helpful with co-ordinating with the house owner and getting all necessary documents ready for us in just 3 days!

Reshma · 13 April 2025 · Choices Redhill

5/5

Google

I’ve been working with Oliva on my home search and her service has been outstanding she’s responds extremely quickly keep me updated with suitable properties.

Louisa · 5 April 2025 · Choices Crawley

Agent replied · 2 September 2025

Thank you for your review. Olivia has expressed how much she is enjoying working with you on your property search.

5/5

Google

Very professional service Olivia Gibson in particular has been most helpful in the process of letting out my flat. Thankyou

Steven · 5 April 2025 · Choices Crawley

Agent replied · 2 September 2025

Hi Steven, thank you for your review and appreciation for the hard word that we continue to deliver to all Landlords at Choices.

5/5

Google

Great service and communication throughout, while finding new tenants promptly for my vacant properties. A Big thank you, to Sam at the Crawley Branch.

Faris · 5 April 2025 · Choices Crawley

Agent replied · 2 September 2025

Thank you for your great review. Sam has expressed his gratitude for this and that he has enjoyed working with you throughout the process.

5/5

Google

I had a fantastic experience renting a property through Choice, thanks to the outstanding support from Michale. From the very beginning, he was professional, responsive, and incredibly helpful in guiding me through the entire rental process. Michale went above and beyond to ensure everything was smooth and hassle-free. He answered all my questions promptly, provided clear information, and made the whole experience stress-free. His dedication and friendly approach truly stood out. I highly recommend Choice, and especially Michale.

Diwakar · 29 March 2025 · Choices Caterham

Agent replied · 14 October 2026

Thank you Diwakar

4/5

Google

First time renters, smooth sailing at the moment, the staff has kept us in the loop with all the checks and paperwork.

Benjamin · 23 March 2025 · Choices Crawley

Agent replied · 22 April 2026

Thank you for your kind review. We pride ourselves on keeping applicants up to date during the letting process.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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