Trusted Agent profile Β· Surrey and West Sussex

Choices estate agents in Redhill, Caterham, Crawley and 3 more

4.3

β˜…β˜…β˜…β˜…β˜… Great

1,525 reviews across 6 offices and 3 platforms

www.choices.co.uk

Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.

Google logo

4.3 / 5

1,514

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 6 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Choices's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,508 reviews on Google only. Show every review

5/5

Google

I have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent). Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right. He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people. I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor. Regards Marian

Marian Β· 12 March 2018 Β· Choices Caterham

1/5

Google

Posting for a colleague: "When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me that until the leak's been fixed, there's nothing they can do. Since just before Christmas, my bathroom has gone from an inanimate room with a minor drip to being perhaps another month away from sentience. The mould has been steadily building up, and while I would love to welcome this new creature, now named Dave, into my abode, I'm not sure we'll get on well as my eczema has returned. This estate agent has no interest in my well-being; rather it wants me to stay there quietly so it can collect its profit each month."

Kate Β· 25 February 2018 Β· Choices Caterham

Agent replied Β· 24 February 2024

Dear Quinn We are very sorry for the inconvenience you are suffering, we will make sure this is looked into to see if there is anything we can do to speed things up Give our regards to Dave

5/5

Google

I have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent). Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right. He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people. I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor. Regards Marian

M Β· 25 February 2018 Β· Choices Caterham

5/5

Google

I 'm very thank full to Will who help us find a house for my family, he always was very honest to us and he always trying to help us how he could, I will recommend him to friends and family.

All Β· 4 January 2018 Β· Choices Caterham

5/5

Google

Amazing service...so helpfull and so stress free. Thank you so much Rauf and choices x

Cherry Β· 13 December 2017 Β· Choices Caterham

1/5

Google

I had the worst experience in my life renting a flat with this company. Thanks to the deposit scheme I could get my deposit back. The company start claiming money from fees and other staff. The deposit scheme gave me back all. Also, during my tenancy they enter several times with no notice. Be very careful if you are trying to rent a flat with them

Never Β· 1 December 2017 Β· Choices Caterham

5/5

Google

I have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent). Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right. He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people. I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor. Regards Marian

M Β· 26 November 2017 Β· Choices Caterham

5/5

Google

Rating only, no written review.

G Β· 2 November 2017 Β· Choices Caterham

5/5

Google

Received such an outstanding service from Choices Croydon. Rauf provided good communication, he delivered excellent knowledge of the market, and made sure my needs were met! I am a satisfied customer and would highly recommend Choices.!

A Β· 11 October 2017 Β· Choices Caterham

5/5

Google

Choices Croydon is an wonderful branch. Especially Agent Joshua Mitchell;well mannered, passionate about clients, always making sure the whole process is going smooth, kept me informed daily basis. Professional young man.

A Β· 11 October 2017 Β· Choices Caterham

5/5

Google

I have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent). Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right. He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people. I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor. Regards Marian

My Β· 26 September 2017 Β· Choices Caterham

1/5

Google

They give estate agents a bad name . Useless bunch of Cowboys . Would never use again 😑😑 …

Steven Β· 27 August 2017 Β· Choices Crawley

1/5

Google

A awful service, worse than any student landlord I've used even. Avoid at all costs.

Pokey Β· 27 August 2017 Β· Choices Crawley

1/5

Google

Stay well clear of these rip off merchants,had to take them through the tds to get my deposit back. Once they have your money their not interested in any issues you may have. Lies from start to finish from a bunch of incompetent cowboys.

Sue Β· 27 August 2017 Β· Choices Crawley

Agent replied

Dear Sue, we are very sorry you feel this way, as an agent we cannot force our landlords to return a deposit if they feel they have a claim, that’s why the TDS is there, to settle these kinds of disputes. We don’t benefit in any way from the process and merely present the facts. If you feel you have been mistreated in any way please contact our customer service department and we will investigate further.

1/5

Google

Never had such a bad , awful, disgusting services, worked to hard to save money and book a property this people took my money and told me 9 days before my movement that " unfortunately we are not able to give you this studio and the money are not refundable " They clearly don't take the responsibility of their mistakes. You guys need to be focus on your customer services rather than your thirst of money. This is my First and last experience with agent. 😑😑😑 Agents: helen , george, Kayleigh

Olivia Β· 27 August 2017 Β· Choices Crawley

Agent replied

Dear Olivia, I’m very sorry if you feel mistreated in any way, it is not our policy to charge tenants for our mistakes, please contact Stephanie Prior, our compliance Director in our customer service department and we will look into your complaint

5/5

Google

great service - very polite - Hassan was helpful from the beginning, helped me arrange my mortgage and find me my dream home! 10/10 service thank you!!

Alex Β· 27 August 2017 Β· Choices Redhill

5/5

Google

Joshua was very professional every step of the way with my move he is one the best agents I have worked with.

Paris Β· 26 August 2017 Β· Choices Caterham

5/5

Google

Best service very happy great communication skills would recommend mr Jameel 5 star estate agent

Ibrar Β· 9 July 2017 Β· Choices Caterham

1/5

Google

Landlords! Avoid Choices at all costs! I'm a first time landlord and am currently dealing with a nightmare of phonecalls. Staff pass you from pillar to post to avoid dealing with your queries. I signed to full management and have been sent in circles to retrieve information about payment.. Which I've yet to receive, yet I have a tenant in MY property.. An Inventory, which was not correct! I'm at breaking point and have had to seek legal advice as I'm now desperate to sell my property and end the nightmare. If I could deduct stars I would.

Recycled Β· 25 June 2017 Β· Choices London

Agent replied Β· 24 June 2023

Sorry you had a bad experience we will take this on board

5/5

Google

Amazing service...so helpfull and so stress free. Thank you so much Rauf and choices x

Cherry Β· 25 June 2017 Β· Choices Caterham

5/5

Google

Thumbs up to Aff & Will! Always helpful with great advice. - A very happy landlord.

Billy Β· 25 June 2017 Β· Choices Caterham

5/5

Google

Josh has to be the best agent I've dealt with. Helpful and kept me updated. I now have a new friend and a lovely home!!

Chloe Β· 25 June 2017 Β· Choices Caterham

5/5

Google

Excellent to Deal with Choices . I met Joshua who was friendly and approachable for the lettings to happen smooth . I happy with property and the smooth contract terms with choices . Definitely recommend Joshua Mitchel !

Cheralathan Β· 25 June 2017 Β· Choices Caterham

5/5

Google

By: 'BroGa(UK)' Mar 07,2017 Branch: Croydon, 41 - 43 Brighton Road Lettings (Prospective customer) Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly.

Gary Β· 25 June 2017 Β· Choices Caterham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Choices

Which Choices office has the most reviews?

Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.

Where are the Choices offices?

The six Choices offices, by town:

  • Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
  • Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
  • Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
  • London: 2 Devonshire Square, London, EC2M 4UJ
  • Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
  • South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?

Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.

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