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5/5
GoogleI have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent).
Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right.
He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people.
I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor.
Regards
Marian
Marian Β· 12 March 2018 Β· Choices Caterham
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1/5
GooglePosting for a colleague:
"When I moved in to my flat I was happy with the service I had been provided. Unfortunately, however, just before Christmas, someone in the area gained a leak. This person's leak is above my bathroom somewhere. The agent has been trying to tell me that until the leak's been fixed, there's nothing they can do. Since just before Christmas, my bathroom has gone from an inanimate room with a minor drip to being perhaps another month away from sentience. The mould has been steadily building up, and while I would love to welcome this new creature, now named Dave, into my abode, I'm not sure we'll get on well as my eczema has returned. This estate agent has no interest in my well-being; rather it wants me to stay there quietly so it can collect its profit each month."
Kate Β· 25 February 2018 Β· Choices Caterham
Agent replied Β· 24 February 2024
Dear Quinn
We are very sorry for the inconvenience you are suffering, we will make sure this is looked into to see if there is anything we can do to speed things up
Give our regards to Dave
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5/5
GoogleI have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent).
Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right.
He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people.
I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor.
Regards
Marian
M Β· 25 February 2018 Β· Choices Caterham
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5/5
GoogleI 'm very thank full to Will who help us find a house for my family, he always was very honest to us and he always trying to help us how he could, I will recommend him to friends and family.
All Β· 4 January 2018 Β· Choices Caterham
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5/5
GoogleAmazing service...so helpfull and so stress free.
Thank you so much Rauf and choices x
Cherry Β· 13 December 2017 Β· Choices Caterham
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1/5
GoogleI had the worst experience in my life renting a flat with this company.
Thanks to the deposit scheme I could get my deposit back. The company start claiming money from fees and other staff. The deposit scheme gave me back all.
Also, during my tenancy they enter several times with no notice.
Be very careful if you are trying to rent a flat with them
Never Β· 1 December 2017 Β· Choices Caterham
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5/5
GoogleI have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent).
Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right.
He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people.
I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor.
Regards
Marian
M Β· 26 November 2017 Β· Choices Caterham
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5/5
GoogleRating only, no written review.
G Β· 2 November 2017 Β· Choices Caterham
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5/5
GoogleReceived such an outstanding service from Choices Croydon. Rauf provided good communication, he delivered excellent knowledge of the market, and made sure my needs were met!
I am a satisfied customer and would highly recommend Choices.!
A Β· 11 October 2017 Β· Choices Caterham
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5/5
GoogleChoices Croydon is an wonderful branch. Especially Agent Joshua Mitchell;well mannered, passionate about clients, always making sure the whole process is going smooth, kept me informed daily basis. Professional young man.
A Β· 11 October 2017 Β· Choices Caterham
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5/5
GoogleI have been very impressed with all of the team at Choices Croydon in particular Will Donkor. Along all steps of the process for rental he was professional and always kept me updated(even better than my previous agent).
Every call I made or email to Will was dealt with professionally and promptly. We had a slight concern with our last rental at quite a late stage and I actually said to my wife, "I am not worried, I have full confidence in Will and I know he will sort this out" and I was right.
He became the one person in the whole chain that I could trust and rely on for information. I would highly recommend the whole team to other people.
I wouldn't hesitate to use Choices Croydon again and I would highly recommend you Choices and their agents, specially Will Donkor.
Regards
Marian
My Β· 26 September 2017 Β· Choices Caterham
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1/5
GoogleThey give estate agents a bad name . Useless bunch of Cowboys . Would never use again π‘π‘ β¦
Steven Β· 27 August 2017 Β· Choices Crawley
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GoogleA awful service, worse than any student landlord I've used even.
Avoid at all costs.
Pokey Β· 27 August 2017 Β· Choices Crawley
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1/5
GoogleStay well clear of these rip off merchants,had to take them through the tds to get my deposit back.
Once they have your money their not interested in any issues you may have. Lies from start to finish from a bunch of incompetent cowboys.
Sue Β· 27 August 2017 Β· Choices Crawley
Agent replied
Dear Sue, we are very sorry you feel this way, as an agent we cannot force our landlords to return a deposit if they feel they have a claim, thatβs why the TDS is there, to settle these kinds of disputes. We donβt benefit in any way from the process and merely present the facts. If you feel you have been mistreated in any way please contact our customer service department and we will investigate further.
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1/5
GoogleNever had such a bad , awful, disgusting services, worked to hard to save money and book a property this people took my money and told me 9 days before my movement that " unfortunately we are not able to give you this studio and the money are not refundable "
They clearly don't take the responsibility of their mistakes.
You guys need to be focus on your customer services rather than your thirst of money.
This is my First and last experience with agent. π‘π‘π‘
Agents: helen , george, Kayleigh
Olivia Β· 27 August 2017 Β· Choices Crawley
Agent replied
Dear Olivia, Iβm very sorry if you feel mistreated in any way, it is not our policy to charge tenants for our mistakes, please contact Stephanie Prior, our compliance Director in our customer service department and we will look into your complaint
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5/5
Googlegreat service - very polite - Hassan was helpful from the beginning, helped me arrange my mortgage and find me my dream home! 10/10 service
thank you!!
Alex Β· 27 August 2017 Β· Choices Redhill
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5/5
GoogleJoshua was very professional every step of the way with my move he is one the best agents I have worked with.
Paris Β· 26 August 2017 Β· Choices Caterham
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GoogleBest service very happy great communication skills would recommend mr Jameel 5 star estate agent
Ibrar Β· 9 July 2017 Β· Choices Caterham
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1/5
GoogleLandlords! Avoid Choices at all costs!
I'm a first time landlord and am currently dealing with a nightmare of phonecalls. Staff pass you from pillar to post to avoid dealing with your queries. I signed to full management and have been sent in circles to retrieve information about payment.. Which I've yet to receive, yet I have a tenant in MY property.. An Inventory, which was not correct! I'm at breaking point and have had to seek legal advice as I'm now desperate to sell my property and end the nightmare.
If I could deduct stars I would.
Recycled Β· 25 June 2017 Β· Choices London
Agent replied Β· 24 June 2023
Sorry you had a bad experience we will take this on board
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GoogleAmazing service...so helpfull and so stress free.
Thank you so much Rauf and choices x
Cherry Β· 25 June 2017 Β· Choices Caterham
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GoogleThumbs up to Aff & Will! Always helpful with great advice. - A very happy landlord.
Billy Β· 25 June 2017 Β· Choices Caterham
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GoogleJosh has to be the best agent I've dealt with. Helpful and kept me updated. I now have a new friend and a lovely home!!
Chloe Β· 25 June 2017 Β· Choices Caterham
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GoogleExcellent to Deal with Choices .
I met Joshua who was friendly and approachable for the lettings to happen smooth .
I happy with property and the smooth contract terms with choices . Definitely recommend Joshua Mitchel !
Cheralathan Β· 25 June 2017 Β· Choices Caterham
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GoogleBy: 'BroGa(UK)' Mar 07,2017
Branch: Croydon, 41 - 43 Brighton Road
Lettings (Prospective customer)
Rauf was very professional in his persuit in assisting with my needs and requirements. He kept me updated. Showed he had listened to my criteria and oversaw his role in my securing my property brilliantly.
Gary Β· 25 June 2017 Β· Choices Caterham
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.