Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,508 reviews on Google only. Show every review
1/5
GoogleIf you're looking to rent a property, be cautious of unprofessional and discriminatory agencies. These agencies often waste your time by not answering calls, rarely replying to messages, and requiring excessive documentation. After property viewings and fulfilling all formalities, they will reject your offer based on your race or nationality.
This allegation is not true and refuted
5/5
GoogleVery happy with the service, found me a tenant for my flat in 1 week. Big thanks to the amazing Nida Dowlah for her continued assistance and support
5/5
GoogleInitially, we were unsure whether to sell or rent our property so needed some advice from whichever Estate Agent we were going to use. Our initial contact with Choices was through Bradley who was incredibly personable and helpful from the get go. He made the decision to choose Choices incredibly easy with his approach, personality and high level of professionalism. He provided us with all the answers/options and information on how best to rent the property. We then spoke to his colleague Curtis who was just as helpful with the sale aspects and again came up with the best plan to move forward with the sale of the property. This was the route we took and Curtis maintained the high level of professionalism throughout the whole process. The levels of Communication, flexibility, and efficiency were great throughout and when any complications/delays arose with the sale there were always solutions offered and support from Curtis which was greatly appreciated. Both Curtis and Bradley made the process as smooth as possible from start to finish. We couldn't recommend them more.
Hi Kim, thank you for the review! We are delighted with your comments and happy to have assisted with the sale of your property. All the best, Curtis, Bradley & team
5/5
GoogleWe recently used Choices estate agents for a rental property, and we couldn't be happier with the service, especially from Sam. He was exceptionally helpful, addressing all our queries promptly and thoroughly. His email responses were consistently swift, and he was always readily available for calls. Beyond his responsiveness, Sam demonstrated a high level of professionalism. He was consistently polite and guided us through the process with expertise. We highly recommend Sam and Choices estate agents for their efficient and reliable service.
Thank you for your great review. We ensure that we keep our service to a high standard and keep everyone involved up to date and in the picture. I'm sure Sam will be very happy that you are pleased with the service he has delivered and have settled into your new home.
5/5
GoogleFabulous service Recently we have purchased two flats through Choices Crawley. Jake from choice was very much helpful throughout the journey. Whenever we had issues with …
Thank you Jipson. Jake will be delighted with your comments and we appreciate your review. We look forward to assisting you again.
5/5
GoogleI don’t usually leave reviews, but the service I’ve received from Choices Estate Agents Croydon, and in particular Nicola Macdonald, has been nothing short of exceptional. Nicola is currently helping me sell a property in Croydon, and from the very beginning, she has been informative, proactive, and incredibly helpful. She consistently goes above and beyond what I would have expected from an estate agent. One moment that really stood out: she personally contacted both my insurance brokers and mortgage lenders to chase up documentation and ensure a smooth process. This wasn’t something I asked her to do, she simply took the initiative. Her guidance has also been invaluable, offering practical tips and highlighting things to watch out for so I can make well-informed decisions throughout. It’s rare to see an estate agent who goes extra miles quietly batting for their client in the background without claiming credit or recognition. I hope her employers recognise how invaluable she is to the company. Nicola is incredibly responsive, sharp, and efficient, always quick to follow up, detail-oriented, and deeply committed to doing right by her clients. Simply put: she’s the best estate agent I’ve ever come across in all my property dealings. If every agent worked with the same level of care and professionalism, the property market would be a far less stressful place. If you’re thinking of selling a property in Croydon, I wholeheartedly recommend Choices Estate Agents, and if you’re lucky enough to work with Nicola Macdonald, you’re in the very best hands.
Thank you for such a lovely review.
5/5
GoogleWe have just moved in our dream house since last week thanks to Nicola and Grant from Choices. They worked really hard, especially Nicola for making the process less hassle even though troubles always came up all at a sudden, she thought and came up with solutions for all parties involved. We were in a large chain ever, so it was really complicated at all different stages especially when a lot of people got different problems to solve. Nicola and Grant always acted at speed to email and follow up with phone calls to make sure all people be updated with the situation. Many thanks to Nicola and Grant again for making it happen at the end for us. We are now happy with our new chapter of our life in new home. Wish you all the best!
Thank you for your review of both Nicola and Grant, they are both valued members staff who will do their upmost to deliver the best service possible.
1/5
Google⭐ 1 STAR, Avoid at all costs! The most stressful, disorganised experience of our lives. If I could give zero stars, I would. Buying our first home through Choices was supposed to be the most exciting time of our lives, instead, it turned into an absolute nightmare that dragged on for months, full of stress, confusion, and appalling service. We viewed the house in October while tenants were still living there. We were told they would be out by January at the latest, so we put in our offer based on that timeline. From there, it was downhill. Communication was awful from start to finish. We had to chase them every single week for updates, and no one ever had a straight answer. At one point, we were suddenly told it had to go to court to remove the tenants, something they "weren’t sure of the outcome of." This completely blindsided us and filled us with anxiety. We were kept in the dark at every stage. They also recommended their solicitors, AVRillo, do yourself a favour and AVOID THEM TOO. Not only were they expensive, they were inflexible and difficult to deal with. Appointments could only be made during awkward hours (10, 11 or 2, 3, can’t even remember, it’s all a blur at this point). As first-time buyers, we were naive, and we were charged for things we didn’t even understand, no proper explanations were given. The process dragged on for so long that our original mortgage offer expired, and we had to reapply at a much higher interest rate, costing us thousands more in the long run. When we finally got the keys in mid-May, the property was left in an absolutely disgusting state. We had been promised an end-of-tenancy clean by Choices, which they then tried to deny. I had to fight tooth and nail, with evidence, to get the clean done, and even when it was, it looked like no one had done anything. It was a joke. I had to literally beg someone from Choices to meet me at the property. What was supposed to be the most exciting day of our lives turned into a complete disaster. The only person who showed any compassion was Jake, and even he couldn’t do anything, it wasn’t his fault, but it’s telling that he was the only one who seemed to care. After completion, Choices completely washed their hands of us, as did the solicitors. The house wasn’t in the agreed condition at exchange, but they refused to let my partner attend in person and told us we had to accept photos only, again, something we later found out is not standard practice. To top it all off, it’s now September and they still haven’t collected their “SOLD” sign from outside the property. We’ve now fully renovated the house and made it a home, and it’s beautiful, but we cannot let the experience we went through slide. Do NOT use Choices. They are unprofessional, disorganised, and seem to care more about closing the sale than treating their buyers with honesty or respect.
1/5
GoogleWe had an awful experience with Choices Crawley as FTBs and would never use them again. We have since used another estate agents and understand just how sub-par our experience with Choices Crawley was! The purchase fell through because of a legal matter with the house. Rather than acting responsibly, Choices pressured us to ignore our chosen solicitor’s advice and carry on, which could have left us completely exposed further down the line. It felt like they were working against us, and the only thing they cared about was chasing their commission. They seemed to play on our inexperience as FTBs, with Jake brushing off important issues as if they didn’t matter, when they absolutely did. They were horrible to deal with, caused us huge amounts of stress and anxiety, and showed zero concern or understanding for our position as buyers. We would strongly warn anyone considering them.
4/5
GoogleThe selling and letting team are excellent.
Thank you for your review.
1/5
GoogleRating only, no written review.
1/5
GoogleReally horrible service from Choices Croydon. I wish Court or some Govt today should regulate their incorrect practices.
I am sorry if and service received has been less than expected, please can you contact me directly on karengunner@choices.co.uk
1/5
GoogleChoices has made a seperate contract woth my tenants using my address. These people they think yhat they are above the law. Part 3 of the review.i paid choices up front for a 6 months contract to act a mediator for rogue tenants. Instead choices ignored my instructions and made the tenants pay rwnt through them even though I had paid them up front. They ised the big bad landlord against the sweet little tenant I wonder why such a large organisation such as choices were so easily manipulated. They gave back my rent money after adding around £1170 worth of charges fir 6 months service in top of the £1,890 given to them up front. They are scammers ovoid them.
Please contact our customer services immediately
5/5
GoogleI have a choices manager Vicky from my renting agency - she is very professional and always helpful as well as fast to respond. She helped me fix several issues with rented flat -such as multiple permission about mounting tv and other staff, making appointment for small repairs and major building staff such as garbage removal from bin storage
5/5
GoogleSameer has been unbelievable over the last couple of weeks with helping us achieve a lovely rented house, without him this definitely wouldn’t of happened, 10/10 for customer service
Thank you for leaving a great review.
5/5
GoogleThank you to choices estate agents to find rental property. I would like to appreciate Mr Aaron to find us perfect property. Keep doing the good job. Thank you
1/5
GoogleAttention tenants: If you’re already planning to rent a property through Choices, Stop and save your time and money. Their services are 💩 Choices don’t work in the interest of the tenants and they are only concerned about their rent. They simply close their eyes and ears whenever any issues are voiced. I’m struggling for 3 months now and they haven’t done anything towards resolution. Choices is not recommended at all, there are many better customers centric agent in the market. Please choose the right one. Trust me you’d regret your decision at some point. Shame on Choices.
4/5
GoogleVery friendly people and always helpful
5/5
GoogleGreat service from Jake, always on time, able to make himself available and very personable.
1/5
GoogleRecently bought property through Choices Crawley and it was genuinely such a stressful, disorganised and chaotic experience. Moving home is always going to be stressful, however this team is so inconsiderate and impatient - especially Jake. During this process, he has been blunt and has a strong attitude. On key collection day, it was one of the worst encounters with Jake. We arrived at the office and previously arranged for one of the members of the team to come with us to show us how the smart meters work and all these things as we did not meet the seller nor have their contact details. However, when we got there, they simply handed the keys in an envelope where staff had written where the smart meter was, how many keys were enclosed and that's it. They did not say simple things like "congratulations on your new home" or any sort of things. They literally just handed us the envelope without saying anything and expected us to just leave happily. My daughter had to explain that we arranged previously for an agent to come with us to the property, and Jake, who didn't even look at us, said he was filled up with appointments and his tone of voice was very direct and blunt. Another customer walked in and the lettings agent we were speaking to just shifted all of her attention onto these new customers for 10 minutes, laughing and conversing and left me and my daughter completely frazzled as we were just standing there with no one helping us out. The customers eventually left, and I explained to Jake and the lettings agent that their service was completely unprofessional and is seriously disappointing considering they are receiving about £4K from my own pocket for agency fees etc. Jake began angrily answering back at me, saying that "no agent will take you to the property" and other things. I was shocked as moving day is supposed to be a happy day for myself and the family, however Jake completely ruined that for me. His attitude is completely foul and he needs to be sacked. Choices Crawley are misleading and liars. They told me that a driveway would be built and that the council approved it, however despite asking for weeks, they failed to provide proof from the council. The seller said they would leave 3 wardrobes for us (which is in print) however they left behind 2, 1 of which was literally broken and falling apart and we had to dismantle it ourselves. The wardrobes from one of the bedrooms were missing and not only do we have photo evidence of the entire house from viewing days, but also there are imprints on the carpets where the wardrobes once were. Amy and Curtis however were amazing and very helpful throughout my purchase, and I am truly appreciative of their service. These two are brilliant 🙏
Hi, we are disappointed to hear that you are unhappy with aspects of the service you recently received from our Crawley branch. Although Curtis did speak to you at the time and believed that your complaint had been fully resolved, we are sorry to note that this appears not to be the case. Please contact us using our formal Complaints Procedure so that we can investigate further, a copy of the procedure will be emailed to you shortly.
5/5
GoogleNida and Sameer were very helpful, they are doing a great job. I recommend everyone to contact them if they need anything concerning letting. Thank you
5/5
GoogleYou guys are the best, most especially Aaron George. This guy deserves an accolade, brother. You are the best. I appreciate the new house at Geneva Road. Thanks.
5/5
GoogleI had a pleasant experience renting a property with the Choice Team. They were supportive and responsive throughout the entire process. A special thanks to Aaron for his assistance in making my move to the property seamless and enjoyable.
5/5
GoogleWe had the pleasure of working with Aaron George during our property search, and even though we ultimately didn’t find the right home with him, we felt it was so important to recognize the incredible effort and care he put into helping us. Aaron consistently went above and beyond for us. He was patient, attentive, and truly invested in our journey. He took the time to understand what we were looking for and worked tirelessly to explore every possible option. His communication was excellent, always keeping us informed and making us feel supported throughout the entire process. What really stood out was Aaron’s genuine kindness and commitment, he never made us feel like just another client. His dedication, integrity, and work ethic are unmatched, and we are truly grateful for his help. Thank you, Aaron, for everything!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
