5/5
GoogleI have been dealing with the lettings department and have found them to be professional, honest and friendly.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,508 reviews on Google only. Show every review
Google5/5
GoogleA quick thank you to Croydon Lettings. Very professional help and advice from Rauf who made sure we found exactly what we was looking for. Hopefully this will be the start of good new business for the future. Thanks
1/5
GoogleI feel they stole £1000 from me! I made an offer and the salesman said that we needed to put £1000 as a deposit. I was surprised because I had never been required for this in other house purchase. He said that if anything went wrong this deposit would be refundable. But later when there was a problem, the salesman went on leave for two weeks and no one ever returned my email or call! Now we still don't know whether we will get our deposit back. The property is back to market now but they still hold our deposit and no one ever responded to me!
Agent replied
Hi Kristy, I’m sorry to hear about your experience, certainly we will respond in full and there is absolutely no question about us returning your money if it is due. Please write to stephanieprior@choices.co.uk with all the facts and we will investigate fully
5/5
GoogleI would like to give a massive thanks to Lauren Boardman(Customer Services). I have had so many issues reported since moving into the property and since dealing with Lauren I have not had one regrettable issue. She has maintained frequent communication even when there is no update! I cannot fault the time or effort she has put into dealing with my queries. I would recommend Choices to my colleagues, friends and family. Thanks again.
5/5
GoogleAs a customer, it is always a complete pleasure to deal with George. He constantly delivers a very professional service. He is very thorough and enthusiastically goes about his work, always responding very quickly when contacted and he will see any issue through, to an end positive result. He is a smart, polite, professional and very pleasant young man. He is credit to the Choices group.
5/5
GoogleAmazing friendly staff. Will help you all the way through to get the property you want. I have had Beth Mcmorrow help me to get the property I want and she will drop everything and go out of her way to help you.
1/5
GoogleWill Donker is still a 5 star agent no doubt. Unfortunately another agent was looking after my property and the service provided was woeful. No feedback constantly me chasing up. 2 months on still looking for a tenant stringing me along mentioning a client which they were finalising references on - nothing materialised. Placed with another agency, great tenants found in less than a week. Conclusion if you are a landlord and are looking for tenants through Choices Will Donker is the guy to use else try someone else.
5/5
Googlewe wanted to find a good place and got lucky with meeting Will Dockor. we cant thank Will enough. A first class professional who really cares about his customers. He kept us informed all the time and provided us with options. If you are thinking of renting in the croydon area, call Choices and ask for Will.
5/5
GoogleI am absolutely satisfied with this company and highly recommend them. I would mostly like to thank Will donkor, he was amazing, helped with with the whole process from start to finish. He listened to my specifications and made sure I got exactly what was right for me. He was always calm and stayed with me through out the whole process calling to update me everyday and was always ready to answer and questions I had until I had my keys in hand. Thanks again Will you were a great help to me really appreciate it.
5/5
GoogleThe Choices is really reliable and flexible Estate agency. Also, the room is really very nice, sunny and comfortable and good value for money. Thanks so much for having me such a really lovely room.
Agent replied
Hi Nge Nge Thida, Thank you very much for your kind words, i'm very glad that you enjoy the room! All the very best, Choices.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
We Believe this is a fake review, if not please submit more details or contact our customer services
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleCalled to tell them I was going to be 10 minutes late for a viewing 30 minutes before the viewing to be told the viewing had been cancelled and no one had told me. Awful.
1/5
GoogleAWFUL!!! This would be a '0' rating if possible. Arranged a viewing for the next day, informing them I had significant distance to travel, only to be called up at 45 minutes notice the next day to cancel. Complete wasted journey. If you're looking to put your money into a property then don't put it through them. Absolutely no effort to fix problem. It was very clear to me that the agent has just double booked her slot and played it both ways. If they can't even get a viewing right then how would they get any part of the process right.
1/5
GoogleI really don't like this estate agent. Even though the staff are friendly this doesn't help them from doing their job properly. They are so slow at getting the house clean and ready for move in and going through the referencing process. I am fed up with it and they mislead me and didn't reveal all fees such as paying an extra £50 a month for having a guarantor in place. I do not recommend this agent at all and avoid it if possible.
5/5
GoogleGreat service with friendly staff, always welcomed into the office with smiling faces which makes a nice change. I would highly recommend to my friends and family who are looking to rent or buy.
5/5
GoogleSo far my dealings with Choices has been great and I am happy with the service provided, especially from Wendy.
5/5
GoogleI have had excellent service from choices especially Olivia who has helped me through the rental process after being a homeowner for 23 years , nothing was too much trouble and fantastic customer services good vapour with her clients . Always returned her calls nothing was too much trouble .
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
