4/5
GoogleNicole Inkpen thank you for your help with our last flat. We appreciate you always doing your best to help us. We know it wasn’t always easy to get us answers as quick as possible since you had to go through the landlord.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,526 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,526 reviews on three platforms, rated 4.3 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS748 reviews · 741 on Google (4.4)39 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,509 reviews on Google only. Show every review
Google4/5
GoogleDeanne Elliot has been very helpful in assisting with any queries that we have had with our property and consistently kept us in the loop for the last few weeks. Previously had slight issues with Choices but Deanne is steadily making up for this. Thank you and please keep it up :) !
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleCommunication an absolute disaster
5/5
GoogleI almost gave up all hopes of ever renting a property in London, that was until I spoke to Will in Choices, He made it sound like it was nothing and true to his words I can now say I got to rent a property in London and a property I am very much satisfied with. The whole team were professional from the start until the keys were handed over to me. All I have to say is thank you Choices and would if you really want to rent a place I would say look no further than Choices, they give you all the choices. Thank you once again Choices.
5/5
Googlevery good company to do business with.
1/5
GoogleDo not use for renting a property, they are completely unhelpful when things go wrong with a tenant and their customer service skills are non existent. They charge high rates for what they do, they have poor service and money gets "lost" in their bank account when it should be passed on to the property owner. My advice is stay clear and go elsewhere
1/5
GoogleHorrible customer sevices. Never call back even they promised. I have to call several times to get the home address I want to view. Really bad customer sevices . So rule with the customer. Never again!
5/5
GoogleI receieved an excellent service from Will Donkor he had great local knowledge was very professional and from start to finish provided great communication throughout process, would highly recommend this firm.
5/5
GoogleWill has to be one of few honest agents that actually seems to be working for me and not his own pocket.
5/5
GoogleVery good service will and afrahim are really helpfull I strongly recommend to deal with them.
5/5
GoogleThe service I received from Rauf was first class and also found Rauf knowledge of the market exceptional and he was able to match and meet My needs .I am a very happy to say being a customer with choicees, I recommend anyone thinking of moving houses should definitely ask for Rauf at Choices.
5/5
GoogleExcellent service and professionalism by Will.Will was sincere and helpful from begining to end.Just the type of person you need when looking for a new home .Will was flexible with timings and availability .Will gave me his honesty view and help me taking informative decision.Would definitely recommend Will and the rest of the team.Will definitely went above and beyond.Excellent services.
1/5
GoogleI agree with other reviewers. I rented my flat out for 12 months through Choices and they were hopeless. Poor communication, very rare call-backs, needed constant chasing, regular late payments from tenant despite paying "full management" fees. Need I say more. Look elsewhere. You've been warned!
5/5
GoogleAfrahim was very helpful, from start to finish of renting my house he kept me updated and the management team are always there to answer my questions.
1/5
GoogleSimply OUTRAGEOUS service and not reliable. I came all the way down from North London to Croydon for a viewing that I have confirm before leaving. The viewing has been canceled by Choices as I was already waiting at the property with excuse that they didn't had the key to get in (as estate agent, I would assume that this is the king of thing they need to check more than 10mn before a viewing). They didn't apologies or feel sorry- Lost my money and my time. I would rely on previous review and use other professional estate agent in Croydon. RUN AWAY
2/5
GoogleHad a really bad experience with Choices since the very first day. The only competent person I found was Will, who tried to help me in all situations. I would rate him 5* if I could! People from head office are awful. I hope I won't need to deal with them ever again!
5/5
GoogleAs an investor that has dealt with too many agents for my own good, I have found Afrahim to be by far the most experienced lettings agent I have worked with. He gave me advice that saved me money and maximise on my investment!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 748 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
