Choices estate agents in Redhill, Caterham, Crawley and 3 more

★★★★★ 1/5

Google

What an unprofessional, un-organised, self-centred company Choices are. What my girlfriend had to deal with in the 4 years she was a tenant through choices is disgraceful. From day one after choices saying that the property at Broadmead Horley was ready and had been professionally cleaned, we found empty beer cans on top of the cupboards. The washing machine was that bad with black mould we removed it. The garden was promised to be cleared of rubbish. though after 4 weeks after moving in we had to clear ourselves. 19 black bags filled and removed. Mould growing on the ceilings in the bathroom and bedroom, which we had to bleach off and clean on a weekly basis. The council were mentioned to choices and then they acted. Blaming the landlord every time! We met with the landlord who was lovely. (Even suggesting that the home was immaculate after we had painted throughout and got the garden up to scratch). They charged the girlfriend an insurance premium each month, which they said she had to have. I found out and questioned it, they said that she didn't have to have it as she was employed, and that was for people who were unemployed. This was after the six months. They then proceeded to push for renewal of the tenancy agreement, which they originally said the girlfriend had to do, I disagreed and went to the office in person to remonstrate that legally the old tenancy could run on as a periodic. On leaving the property we cleaned it from top to bottom, even painting the walls and skirtings throughout, as we were told that choices would claim on anything they could. Trust us, they do. Not only did we have to pester for the deposit refund but argue how much they were allowed to charge. First e mail they claimed £130 for not giving any copies of utility bills, we were never told this. That was easily quashed, with copies of bills produced. Then a different charge of £95 was shown for renewal of tenancy agreement. This was vigorously denied over the phone, to be told that if we wanted to dispute this then it would take a lot longer to get any of the deposit back. Upon which I stated a few lines from the DPS which states that they are only allowed to withhold the disputed amount. We then sent across the e mail trail which showed confirmation of what was originally communicated and promptly asked for the full deposit back. We eventually had this paid into the account, minus the standard £95 check out fee 13 days after checking out (working days) We have numerous photographs of the property on start of tenancy and then a video and pictures on checking out. I will post some of these just to show what people are up against dealing with this rip off, unprofessional company. DO NOT TOUCH THEM WITH A BARGE POLE! If you do then you have been warned. You will deal with some obnoxious person, who thinks that they are a lot higher than anyone else, and who thinks that the tenants and the landlords owe them and choices. The girlfriend and I are employed in fairly high positions, a lot higher than the staff at choices, possibly higher than the directors. I could add a few other details in this message but will refrain for now. All I will say is that some issues had to be raised through the company directors to get any response. Though the response was always met with that they are doing you a favour, or in good will. When will the governing bodies start spot checking and penalising such Companies like choices for what they do to tenants / landlords? I for one will be submitting plenty of evidence in the forthcoming days / weeks. Simon Shinerock you should be ashamed of the staff you are employing and ashamed to call your company the most successful. If building a successful business is ripping the general public off then I would agree, you are the best in your field. I am sure that the Property Ombudsman Scheme and the National Approved Letting Scheme, along with allagents would be keen on seeing all my dealings and pictures from my experience of choices over the last four years!

L · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Recently got a property through choices and dealt with the amazing letting admin rhiannon, she offered exceptionally good customer service and was extremely quick at responding and dealing with the whole situation, even managed to get the keys a day earlier so I wouldn’t miss my sofa delivery!! 10/10 I would definitely recommend and use again

Danny · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Jacqueline Petrova has been very polite, ready to help and does whatever necessary very promptly. This is for Jacqueline.

Shyamala · 28 July 2019 · Choices Redhill

★★★★★ 1/5

Google

Gave another tenants email address and bank details through an 'admin error'. Not competent. Would not recommend.

Amber · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Staff have been extremely helpful and supportive! Definitely recommend to others :)

Lakshaki · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

At first, my thoughts on the agency weren’t great. BUT then we got a lovely lady Nicole Inkpen who helped us massively with our query. She was polite, understanding and determined to solve our problem! Her customer service couldn’t have been faulted or any better than it was. Thank you so much. You deserve a pay rise! Have a lovely Christmas:)

Kelly · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Very fast in responding, very professional and getting things sorted quick

Louise · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

I have dealt with alot of agencies and Amy is the most lovely and helpful person I've ever had the pleasure to deal with when renting a property.

Alma · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Nicole Inkpen’ attention to detail is superb

Ryan · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

I was dealing with Jack Cuthbert and the Crawley branch, great service, would recommend!

Appolinaire · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Very impressed with the admin team in Redhill, in particular Paris who was very attentive and responded to all my queries almost instantaneously. On the whole, the process was fairly straight forward, however a word of caution when speaking to the agency side of the company...empty promises.

Thomas · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Staff were very helpful and efficient. I was dealt with by Greg who was constantly intouch with me. I was then dealt with by Paris, she was very helpul comstantly updating me via email or phone calls. I was very satisfied with the service.

Leon · 28 July 2019 · Choices Redhill

★★★★★ 1/5

Google

Disgusting service, getting your deposit back is near impassible in a decent time frame, it’s now day 23 from my check out and for the fourth time I’ve been told “tomorrow” On top of this, when I moved in they gained access with no permission for Gas Safety Certificates. Always have and always will be a shambles agency!

Sam · 28 July 2019 · Choices Redhill

★★★★★ 4/5

Google

Amy Francis has been very helpful!

Chiara · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

I had very lovely experience with this Estate Agency, Mr Connor (and Ben and Italia from the Crawley branch) made me feel very welcomed and no problem was too big for them they went the extra mile to help me, I will be recommending this Agency to all of my friends. :)

Maria · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

I found rea Wright very professional and friendly and helpful and efficient.

Joseph · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Very prompt in responding and agreement was closed in very short time. This was helpful as I had to move out of hotel and team helped me get to where I was looking for. Thanks for being there!!

Vandana · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Ashleigh Haenow, the letting admin was very patient, informative, approachable and prompt. Helped me with a seamless property transition. Thanks much Ashleigh :)

Muthukumaran · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Having dealt with Nicole in regards to property management I have to say I was very happy with the service she provided as she went above and beyond for me and I’m very please with the outcome. I definitely will use Choices again and highly recommend them 100%

Dean · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Really friendly, knowledgeable, proactive helpful and they made so much effort to put my mind at ease as this was my first rental property in London. Thanks especially to Esme, Catherine and Nicole.

Megan · 28 July 2019 · Choices Redhill

★★★★★ 4/5

Google

Had a few queries. Spoke to Nicole Inkpen found her to be very informative and dealt with my questions very satisfactorily.

Jean · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Have been a client for many years and have found Amy Francis at Choices to be exceptionally helpful .

Tony · 28 July 2019 · Choices Redhill

★★★★★ 4/5

Google

We were tenants in a Choices managed property for just shy of two years. The mechanism for reporting faults is good via online portal but action can be slow, however this may be down to the landlord (we were without a washing machine for 5 weeks at one point). Other than that we had very little interaction with them. The portfolio management team on the other hand were always polite and easy to deal with, particularly Customer Services Supervisor Amy Francis who has bumped this review up from three to four stars. We are still awaiting return of our deposit money, again this is taking a while but I am sure that is down to the landlord.

Bertram · 28 July 2019 · Choices Redhill

★★★★★ 5/5

Google

Nicole Inkpen have been very helpful in regards to providing me the necessary documents I need in relation to my legal requirements like copy of my tenancy agreement and letter from landlord. She promptly answer my email and did her best to accomodate my questions and concerns. thank you Nicole!

Margareth · 28 July 2019 · Choices Redhill