5/5
GoogleSimple process and really helpful staff in each department I've dealt with so far.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,524 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,524 reviews on three platforms, rated 4.3 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 741 on Google (4.4)39 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB313 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ185 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ172 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ97 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB46 reviews · 40 on Google (4.2)0 in the last 90 days
Reviews on Google
Showing 1,509 reviews on Google only. Show every review
Google1/5
GoogleHorrible experience. Stay clear of these comboy letting agents. Curious that 5 positive reviews were from "A google user" saying how good choices and jayne were...
5/5
GoogleGreat estate agent - top service - Hassan Sold me my house got 10 percent over the asking price and we completed with 3 months. Couldn't ask for a better estate agent! Thank you loads Hassan and the team!
5/5
GoogleNicole inkpen very helpful polite and professional
5/5
GoogleAmazing service! Really helpfully! Hassan was lovely and found me my dream home! I highly recommend!' Best agent in the town!
1/5
GoogleAfter renting in London for almost 10 years this is the worst experience I have ever had. As soon as things were signed and Money was handed over there was no help, courtesy and we were lied to on a daily basis. Trying to arrange a simple ‘clean’ of the property has taken around 10 days. Not just the time scale it’s taken but no communication what’s so ever, promised to phone us with details of what was happening and they didn’t once we had to phone them every single day. Luckily we have been able to stay In Our current property a little longer or else we would have been effectively homeless. I can only apologise is the most we heard from anyone we spoke to. Has caused no end of stress and anger for my wife and 1 year old son. Honestly can not believe how anyone could be so dishonest and lack any form of courtesy.
Agent replied
Dear Anthony, please can you provide more details to stephanieprior@choices.co.uk and we will investigate properly
5/5
GoogleThey are very supportive and friendly, staff who genuinley show respect and care for the inderviduals theu support.
5/5
GoogleChoices are so helpful Jade Runciman Is good customer service person she really helpful
5/5
GoogleAshleigh Haenow was very helpful and efficient. I was very happy dealing with her.
5/5
GoogleFrom the first day that I contacted choices in search of a property they where very helpful from that day up untill I actually moved in. The staff are very friendly and supportive, always by your side each step of the way from the croydon branch up to the head office, honestly if wasn't for them I would probably still be in search for a property I would recommend them to any one in need of a property thank you very much choices. PS a big thank you to WILL! ! ! From croydon
5/5
GoogleWe have received excellent service from Choices so far particularly from Nicole Inkpen, always responds punctually and positively
5/5
GoogleFabulous service fromCustomer Services chasing my difficult tenant for rent. Collecting it and paying to me same day. Much appreciated
5/5
GoogleNicole Inkpen has been very helpful and easy to communicate with. Very good customer service skills and it has been a pleasure dealing with her.
5/5
GoogleI have been through a really tough year and have been under alot of stress and pressure and was genuinely worried to even answer the phone to choices, the day I did I spoke to Victoria Hall and I honestly couldn't be more grateful that it was her calling the say I answered since that day she has donenotdone but support me and make me feel like it's all going to be ok as well as getting me to try and do a payment plan, thanks to Victoria I stopped wallowing and started to get up and sort things and I hknshone can't thank her enough.
5/5
GoogleMy partner and I have been tenants with choices for many years now and always recieve a print and professional service especially from Nicole and Amy absolute stars
5/5
GoogleExtremely happy with the customer service I received from Louise, she sorted the problem out very quickly.
5/5
GoogleAbsolutely wonderful customer service from Lydia Sinclair. If only every business person that I have to deal with could be as friendly and as efficient as Lydia from Choices Redhill.
1/5
GoogleSTAY AWAY FROM THIS AGENT. They rented me a flat with a broken window withholding the fact that it was broken until I moved in and found out- curtains were over it when I viewed it, hiding it. They failed to fix it for the entirety of my contract, after I complained several times- they knew I would need to pay a fee to break my contract early so they didn't care if the conditions I lived in where abhorrent. They also failed to fix my boiler for days on and would not change it even after their contractor told them it was in a dangerously bad state. I would be left without hot water and heating at -2 degrees for days on end. I left my flat 3 months ago and it turns out my DEPOSIT WAS NOT SECURED EVEN THOUGH THEY SAID IT WERE. I have reported them to the property ombudsman and will be taking my landlord to court. AVOID AT ALL COSTS. They may be nice and polite before you sign a contract but after you do they will reveal how unlawfully irresponsible they are. Also, when they tell you to contact the Director- Stephanie Priory- it all nonsense- I emailed her months ago and she never got back to me. I have been through their formal complains process, they just couldn't care less once they've taken your money!
Agent replied
Dear Stella, I will ensure your allegations are fully investigated and we are sorry for any distress you have been caused. However your core allegations are both untrue and libellous and you should withdraw them. As a company we are part of the Ombudsman Scheme, we are also part of a client money protection scheme, we have professional indemnity insurance, we have a complaints procedure which can be used by all our clients and I would encourage you to follow it. We do not seek to evade responsibility if we re in the wrong. If, as you say, your deposit was not secured this would be a one off and as a company we would be as interested as you in understanding how this could have happened. In terms of the state of the property, we do not seek to conceal condition and we use professional inventory companies so a record of the condition of a property is there to look at. Where we are not the Landlord or managing agent sometimes we cannot effect repairs without authority but this would not apply to issues of safety and habitabliity. As I have said we will investigate this complaint and endeavour to learn from any mistakes that may come to light, however we must insist you withdraw your libellous and untrue statements
4/5
GoogleLauren(Customer Service) was extremely helpful when landlady was having unrealistic expectations and was not releasing deposit(even after paying all utility bills and rent timely !!!) . Thank you Lauren for great work in terms of speaking with council and bringing the matter to closure
5/5
GoogleA big thank you to Georgie and the Choices team for all their help. Many thanks to everyone for their time and support.
1/5
GoogleRude and dismissive when putting an offer on a property they are selling.
Agent replied
Hi Simon, we are very sorry you had a bad experience with our Redhill team, please accept our apologies. I will make sure they receive this feedback and do better in future
5/5
GoogleA Thanks to Redhill. Especially Nicole I, she is a credit to the company. Currently a trainee but already brings much professionalism and effeciency. Very easy to communicate with and makes the difference between a lengthy process and a simple one. Choices would be much different without her & the Redhill team. Thankyou.
1/5
GoogleVery slow, inefficient and often contradictory.
Agent replied
We are sorry Winnie we need a bit more information in order to help.
5/5
GoogleBest service I have ever had from an estate agent .Jacqueline Petrova, Sutton Portfolio Manager is super professional, attentive, focus on the tenants needs and most important, always available.
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Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
