5/5
GoogleWe brought our property through choices a few years ago and we were very happy with the service
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 741 on Google (4.4)33 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB313 reviews · 306 on Google (4.2)2 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ185 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ172 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ97 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB47 reviews · 41 on Google (4.2)0 in the last 90 days
Reviews on Google
Showing 1,510 reviews on Google only. Show every review
Google5/5
GoogleMathew at choices was very welcoming and helped me out with everything I needed to rent my property out couldn't of asked for more would highly recommend,thanks again.
5/5
GoogleThey are a great letting agent.They were very professional in arranging a viewing at a convenient time - and the lettings agent manager who showed us round was very friendly and informative.
5/5
GoogleI would happily recommend Choices. I have been a client for years and had no issues
5/5
GoogleVery helpful and friendly staff. Excellent service. Highly recommended.
5/5
GoogleReally friendly team who made being a first time buyer an easy process. I'm sure I will be in contact when I look to sell my property.
5/5
GoogleUnbelievable customer service. Helped my friend find a place to buy within a matter of days. Outstanding!
5/5
GoogleGreat company to handle my needs. Gemma was so helpful and professional. Thoroughly recommend.
5/5
GoogleDealt with Matt Hawkins couldn't fault him. Vast knowledge of the rental/propertymarket. Nothing was to much trouble, has a clear ambition to suceed in his area And an eagerness to exceed people's expectations. Would happily deal through Matt at Choices again.
1/5
GoogleThe lettings team run a very dubious business that show total disregard to both tenants and landlords. I found them to be blase about real problems and actually began to snigger and mock when our concerns were explained. Seriously AVOID Choices
Agent replied
Sorry to read this, please contact our customer services
5/5
GoogleMatthew Hawkins - a friendly professional, who made my renting experience heaven! He was prompt, very organised and really cared about fulfilling my needs and expectations. Matthew - please let me thank you for amazing service, you are true star and big asset for Choices!
5/5
GoogleThe wonderful Christina and Choices have continued to do an amazing job and long may it continue !
Agent replied
So good to read, excellent thanks🙏 …
5/5
GoogleExcellent. Can’t fault the service I have received from Choices Sutton. I would definitely speak to Christina first if I was looking for new tenants or thinking of making a sale or purchase in Sutton.
Agent replied
I hope your tenants are enjoying their new pad 😉 …
1/5
GoogleThe worst experience with a company of any service I have ever dealt with! Choices offered us this 'perfect place' after a viewing. It took them a week to realise that 'apparently' there is a clause in the contract meaning we are ineligible for the place (baring in mind we only had two weeks before we starting work in the area and I personally don't believe the 'clause' exists but rather a tactic to financially reel us in with our deposit). They then found another 'perfect place' for us (in reality more expensive and worse) and told us to come down the Monday before we start work to sign the contract to get the keys and move in. We get there and we aren't allowed to move in because the building inspectors haven't approved the place yet (but ofc they didn't tell us that). They then say "well you can go round and have a look at the place anyway" so we trek 30 mins to find out no one is at the place and the guy with the keys is still at the office and just didn't realise (but again ofc they didn't tell us that). I then spend two nights sleeping in hostels whilst they are stringing us on saying it will be liveable hold on la di dah. There then became only 4 days left until we started work so eventually we had to cut ties from this absolute bs malarky we had been served and find a place ourselves. I am now currently still looking for a house share separate from my housemates without any help or compensation for hostels or anything from Choices. They are incompetent, rude, shameless and the absolute worst stereotype of an estate agent you can get. I hope you are reading this Choices and I hope you learn from it x
Agent replied
Sorry to hear this, please contact our customer services
1/5
GoogleChristina Stacey Sutton Choices Sutton She has no respect for tenants and walks in to the property with out any notice. We have asked on more than one action if she could at least knock on the door before entering.
Agent replied
This is not the forum to make a complaint. We have a complaints procedure and we would ask you remove this inappropriate revue and use it
1/5
GoogleNo respect for the tenants, we signed to move into a property and I moved myself and most my possessions down from Leeds to walk into the office to discover the house was not available to move into. They showed no remorse for putting me in this situation and other employees in the office even found my situation amusing, truly disgusting behavior displayed by this organisation and they are not much short of criminally negligent.
Agent replied
We are investigating this situation and will contact you offline
5/5
GoogleI gave the keys to Christina on a Friday, by Saturday they had let my house. If you go by results, this is first rate is it not? I am sure that the tenant is happy and they have received also a first rate experience with Choices. I was on the market with another agent, who didn't do a thing so yes I am very happy with Choices and with Chris and Christina.
Agent replied
She doesn’t mess about 🙏😊 …
1/5
GoogleRating only, no written review.
Agent replied
Whatever your experience this is an unjustifiable review, please amend or retract it now
4/5
Googlehad a really good interaction with jay. Very knowledgable and on the ball. Thank you so much for your time and efforts. Fingers crossed
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Agent replied
Please can you let us have further details so we can investigate
3/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
