5/5
GoogleReally friendly, knowledgeable, proactive helpful and they made so much effort to put my mind at ease as this was my first rental property in London. Thanks especially to Esme, Catherine and Nicole.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,524 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,524 reviews on three platforms, rated 4.3 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 741 on Google (4.4)33 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB313 reviews · 306 on Google (4.2)2 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ185 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ172 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ97 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB46 reviews · 40 on Google (4.2)0 in the last 90 days
Reviews on Google
Showing 1,509 reviews on Google only. Show every review
Google1/5
GoogleFrom day one the letting side of Choices Redhill proved to be unprofessional and unreliable. Never returning calls and barely responded to emails. How they can operate a lettings business in such a manner is beyond all comprehension. My tenancy was due for renewal and I owed monies to them for my future rent. In order to pay them I left numerous calls which were not returned, sent multiple emails, all were not responded to. In the end due to their inconsistent communication payment for my renewal was late as was the renewal. So their strategy seems to be to ignore any responsibilities. In the end I had to ask my landlord to leverage them into responding. Bearing in mind this was in order to pay them. Never once did they apologise for being impossible to deal with, instead they made numerous excuses for their behaviour. At the end of this sorry business, my landlord ended their contract with them and went to a more professional agency. it's such a shame that this small office seems to be ruining the reputation of Choices. And to respond to your reply below...Yes that's how this review system works-funnily enough! And my description of events was factual...not hyperbolic. From your ill judged response, it sadly appears that your organisation needs training all around., And furthermore, I don't seem to be alone in this "court" in complaining about the Redhill branch. There seems to be a number of us with one-sided views, and they are very negative. I look forward to your next commentary...
Agent replied
On both sides perhaps? It’s funny how this platform can be a one sided court. I know nothing of your experience and I’m sorry if we were or are in the wrong but, without more information it’s hard to respond. I will nevertheless look into what happened and learn from it if we can
3/5
GoogleOn my second rented room from Choices, as per the other reviews lots of empty promises and obfuscation of fees/details of tenancy. It really appears like they're going out of their way to make the fee structure as complicated as possible to confuse you into paying unnecessary fees. The moving in and admin fees, etc are too much considering how badly they can mess up even a simple contract. On my first contract it took them 4 tries with me having to spell out my details of my tenancy (£175 well spent) before my contract details were correct - amazing considering most of it is boilerplate stuff. They also moved my moving in date without telling me and on the whole communication is pretty poor depending on who you deal with. The London office (I'm renting in London but all admin is in Redhill) has now stopped responding to my emails despite me being a repeat customer and just about to put down a new deposit with them. The London office seems to be a standard flashy salesman, empty promises, high fees, high turnover operation same as all the other cheapo agents out there. Tunde especially is the king of empty promises. The admin in Redhill is more professional and are usually a lot more clued up. Bailie in Lettings Admin, for example, has been a stand-out professional, extremely helpful and has clarified in a few emails what weeks of chasing the London office didn't achieve. She is absolutely great! I don't think Choices are a bad company, they just need much more oversight on communication to tenants and prospective tenants (especially in the London office). I think management would be shocked at the lack of compliance there.
Agent replied
Thanks Thomas, your comments are noted
5/5
GoogleNicole Inkpen & Adrian Harrison are amazing. Both are extremely helpful, professional, efficient and go out of their way to resolve queries and problems. A credit to Choices and their wider team alike. Great work it is an absolute pleasure communicating with you both!
5/5
GoogleMy partner and I recently sold his flat through choices, and Will was our main point of contact and go to agent. This email is just to say how impressed we were with how Will handled the selling of the flat. There were a lot of set backs, and the solicitors for the buyer were incredibly slow with the process but Will was brilliant with handling and pushing them for responses. He endeavoured to keep both myself and Chris in the loop throughout the whole process and we felt great comfort knowing he was on the case. We would like to give our sincere thanks to Will and appreciate all his hard work in this case. He was very approachable, understanding and quick at responding throughout the entire process. I hope that he continues all the hard work and goes far in his career!
5/5
GoogleHave been really impressed with my Agent Katie today. She is SO friendly, pleasant and helpful. She even went out of her way to fetch me for a viewing to meet up with Helen, who was also so friendly and helpful, because I still can’t drive. Am really happy to know that they are taking care of my needs and trying to find me a suitable home. Thanks Katie and Helen!
4/5
GoogleI recently came across Amy Francis in relation to property agreement. I am very much impressed with her dedication and honesty to respond to her customers. I had bitter experiences in the past with some staff in choices but Amy stands out. Good job
5/5
GoogleThe service has been exceptional........ Tunde worked very hard to make sure I secured a property I wanted and was professional friendly & very positive, always keep me updated and Ashley in the office on the last few days of completion of signing really helped when I hit a few challenges, she really eased my mind....... everything was handled professionally with kindness and care and both these members of the team went the extra mile to make sure I didn’t have any worries impossible was nothing to them! Thank you a great couple of people, a great team a great business you have my vote...
4/5
GoogleThe communication can sometimes be a hit and miss but when we needed anything urgently or important Nicole was always very helpful and prompt with her replies. The checking in and the hand over of the keys was great and very efficient and we moved in in no time which was great. The only issue we had was with an inexperience landlord who owned the property, which meant unreal expectations and therefore unfortunately caused issues where there shouldn't of been any and a delay in returning the bond. Other than that a great service from the company and would recommended and use again thank you.
5/5
GoogleA massive thanks to will Donkor for his assistance. You exceeded our expectation. You went beyond and above helping me and my family finding our dream home. God bless.
4/5
GoogleGood agency providing one stop shop solution for property investment and its management overtime. Esme and Dianne have done a great job. Their dedication to the job and attention to detail along with their prompt customer service is truly commendable. Thank you Esme and Dianne.
5/5
GoogleChoices have taken such good care of me I really could not have asked more. As a tenant it makes such a difference to work with a letting agent you know you can trust. Amy Francis has been supportive, friendly and professional throughout my tenancy. The property was fully managed by choices and every step of the way I felt like they were there for me as well as my landlord. I would recommend choices and going faward I now have a preference for properties that are managed in this way.
5/5
GoogleNicole Inkpen great service. Thanks for getting in touch with Faby Cleaning Limited to clean one of your properties. We are happy to help again if needed.
4/5
GooglePhoebe was our consultant throughout our tenancy and was very helpful, in general very handy and useful - sometimes can take a while to get issues rectified, however overall generally satisfied.
5/5
GoogleThanks Amy Francis for your help.
5/5
GoogleAmy Francis has help me a lot to get sorted all the staff about moving to a new flat.
5/5
GoogleGreat service from Phoebe while dealing with me....and I'm very needy ;) Thanks for all of your help with returning my deposit
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI am delighted to share my comment for the Choices- Crawley. I found Choices a real professional realtor in Crawley. Particularly miss Italia who works in personalize and client centered approach. I will definitely recommend with confidence "Choices" for the realtor services for Crawley and surrounding area.
5/5
GoogleCouldn’t have asked for a better team to let my house out. Great communication and always happy to help. Special thanks to Jack and Italia for being so accommodating.
4/5
GoogleI do not rent from Choices but had cause to contact them recently, I dealt with Deanne Elliot and found her to be stand out in her service, she was very helpful and efficient.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
