Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
Showing 1,510 reviews on Google only. Show every review
5/5
GoogleParis Kelly Letting admin Was amazing today pleasant from start to finish. Easy to talk with and explained things clearly about where am at and what is required. Thank you and Hannah Ives estate agent this a breeze. I have already recommended your service to my friends because your houses are affordable, the process is easier than expected from a estate agent and currently no hidden fees.
5/5
GoogleMatthew have been very helpful and supportive throughout our property purchase, that made the whole buying process easy and hassle free. Really appreciate Matthew's positive attitude in all communications. I recommend Choices for anyone looking to buy properties.
5/5
GoogleAmy francis, very helpful and responded to all my queries on time.
5/5
GoogleSince we have lived at 251 limps the Communication between phoebe and us is excellent ,very prompt on returning messages and things get done , couldn’t recommend enough , you need more phoebes ,
1/5
GoogleWorst experience with this estate agents wouldn't recommend wish I had done more research most of the positive reviews warning
Please send further details to Stephanieprior@choices.co.uk as we would like more details so we can address your complaint
5/5
GoogleThe staff has been absolutely helpful.
1/5
GoogleWorst experience especially adrian very rude so happy i didnt sell through them
Please can you email Stephanieprior&choices.co.uk as we have no record of your details on our system
5/5
GoogleExcellent service as usual from all the staff at Choices especially Deanne Elliot and Nicole Inkpen. Thanks again
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleCHOICES Estate Agent (www dot choices dot co dot uk) is a worst letting agent I’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. I checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for me, but the answer I got from them was ‘we are progressing, etc.’. I’m highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about my E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily I got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund I appreciate her as she did the partial refund in 1st call. When I ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, I received my overpaid refund, after 29 days (nearly 1 month). Why should I take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. I question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. I advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily I did take photos when I checked out and I’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
1/5
GoogleNEVER CHOOSE CHOICES ESTATE AGENTS, YOU WILL FEEL FOR IT, ITS REALLY A PAIN TO BE WITH THEM. A VERY BAD COMPANY, SO MUCH DELAY IN RETURNING OUR DEPOSIT AND OVERPAID RENT. USELESS CUSTOMER CARE AND PORTFOLIOS MANAGERS. CHOICES Estate Agent is a worst letting agent we’ve seen so far. 100% NOT RECOMMENDED TO ANYONE. They are not even deserved for ANY RATING and they are best suited for 0 (ZERO) Rating. They are highly reluctant when refunding the customers deposit while they collect the advance rent and deposit upfront before we check-in the property. We checked out the property 6 EAST PARK, Crawley RH10 6AS and did several follow ups (47 conversations) with the customer care and the guy (Crawley and Horsham Portfolio Manager) who has been allotted for us, but the answer we got from them was ‘we are progressing, etc.’. We are highly frustrated and disappointed for not getting proper response from CHOICES. A very poor customer service of no use in customers point of view. A very little effort has been taken by Crawley and Horsham Portfolio Manager, that too with 47 E-Mail communications in between us, though most of E-Mails cc'd to customer services who never bothered about our E-Mail on refunding my deposit. They have few landline numbers which are useless as they won’t connect straight away, luckily we got connected to SENIOR Crawley and Horsham Portfolio Manager who did the partial refund of my deposit, though it’s partial refund we appreciate her as she did the partial refund in 1st call. When we ask the landlord for this property, he says that he communicated to CHOICES to release the fund and his duty is over. He won’t bother much as his property will be in the business in a day or 2 after I check out. The landlord for this property would approve the deduction that the Letting Estate Agent CHOICES recommends, even CHOICES recommend a deduction of complete 100% deposit the landlord would immediately approve because he gets money easily and approving is an easy job. At 58th of E-Mail communications in between me and Choices, we received my overpaid refund, after 29 days (nearly 1 month). Why should we take so much pain and beg with CHOICES Real Estate to get my (tenants) money back. We question CHOICES and the landlord of 6 East Park: You take no pain and no delay when collecting the money from tenants, but why are you too much reluctant in giving back them to tenants? Does it mean that the tenant’s money is cheap or you think that tenants would be left helpless (once they checked out the property) except begging with you guys to get our money. Don’t do that. Just be fair with the tenants. We advise these types of letting agents CHOICES and greedy landlords for not to misuse the tenants advance rent and the deposit. Be genuine while you calculate the deduction for taking incorrect information from letting agent. I’ve mentioned few of the below things that Choices deducted for. • Lights £20, claiming £5 for each 28w halogen light when they available 2 for £1 shops • Cleaning cost for £200 when the house is checked out so clean • £30 Safety catches on the cooker • Renewal fee: £95 • Inventory fee: £95 (they just collect the keys from the property), worth to collect £95? • £30 for a stain on the small curtain. In total: £470 The safety related things are to be taken care by landlord while tenant can ensure that there is no safety related issue, if any then the tenant will report to landlord. The property was checked out so clean with weekly maintenance and proper cleaning, but still the landlord approves the cleaning cost £200 recommended by CHOICES. Luckily we did take photos when we checked out and we’ve sent the photos of the property to the landlord of 6 East Part just to show clean it is. He must realise. Is this fair to collect £200 for cleaning or this money is for renovating the house? I advise the CHOICES Real Estate and the landlord to sensibly think and calculate while deducting the money from tenants from their deposit or overpaid rent. DO NOT MISUSE THE TENANT’S DEPOSIT AND OVERPAID RENT.
Hi there, as you are aware we are constrained in what we can do at check out by the rules we have to follow. We have over a thousand checkouts a year and most go smoothly. We will look into your case in more detail and we apologise if we have not acted fairly or promptly in any way
1/5
GoogleDon't recommend them didn't help at all. They make people come to view the house in the evening and expects my husband to show them around not good. The estate agent should doing it.
5/5
GoogleExcellent customer service very helpful staff couldn't fault them in an effort to way.
5/5
GoogleRating only, no written review.
5/5
GoogleReceived very good customer service from Amy Francis who was always very polite. quick to respond and efficient in resolving queries.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleI was dealing with Italia,but the rest off the team was friendly and helpfull too when i had a problem with our property,keep up the hard work guys,and well done 😊😁 …
Thank you so much for this review. We are glad that Italia and the team have been able to help and assist you.
5/5
GoogleI have had dealings with many of the big name agents in Crawley and Choices were by far the best. Very upfront, confident and honest. Any issues or queries were answerd to quickly and professionally. Jack and his team have been great. From a Landlord prespective i would highly recommend Choices.
4/5
GoogleAmy Francis was very helpful 👍 …
5/5
GoogleStaff have been extremely helpful and supportive! Definitely recommend to others :)
5/5
GoogleRea and Heyleigh - wow such superstars - professional attentive and helpful - really was in a pickle but these ladies helped me out and even went above and beyond to help me Thanks i really appreciate it :) Rich
5/5
GoogleI would like to highlight, Jade Taylor's effort, diligent and efficient work to resolve my issue with the tenets. I wish, I was dealing with Jade from the beginning of my contract with Choices Estate agents. Thank you Jade.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
