★★★★★ 1/5
GoogleAdmitted they had made mistakes on deposit deductions on phone in June, transferred the incorrect amount without agreement, ignoring emails since. Tenancy deposit protection claim filed.
Non-registration of utility bills £130 - Mistake admitted, not reimbursed.
End of tenancy cleaning £324 - Reluctantly agreed to high charges, refused to provide invoice.
Tenancy renewal fee £95 - Mistake admitted, not reimbursed.
Rubbish removal £160 - Reluctantly agreed to high charges, refused to provide invoice.
Inventory fee £95 - As per contract terms.
£804 deducted. Avoid.
Dhawiz · 14 October 2019 · Choices London
Agent replied
We are very sorry for any mistakes we made, at least we admitted them. If you are really unhappy you can use our complaints procedure and we will of course conduct a proper objective investigation
★★★★★ 1/5
GoogleVery poor experience with sales team. They called us 3 times just to confirm if we were going to attend viewing. This was after we had already confirmed over email. Then nobody turned up to show around. We knocked few times at the door. No one answered.when we called office to let them know we can wait, but the agent from office said ' it's up-to you you wanna wait, I don't know if agent who was meant to show is running late, I can take a message. ' and wouldn't promise to call back to let us onow how long we need to wait. Absolute rubbish.
Bhawna · 14 October 2019 · Choices London
Agent replied
Thanks for bringing this to our attention, please accept our apologies and a £20 M&S voucher for your trouble. To claim please email your details to Stephanieprior@choices.co.uk. We will look into what happened and ensure it doesn’t happen again
★★★★★ 5/5
GoogleThank you guys (especially Christina and Chris) for helping me with letting out three bedroom house, which is the efficient and pleasant service. It is the second time I use Choices services as the landlord and I would recommend Sutton team for everyone. I would give 6 stars out of 5. Keep it up guys and thank you for everything! Billy
Billy · 14 October 2019 · Choices London
Agent replied
It was our pleasure, thanks for sharing 🙏 …
★★★★★ 1/5
GoogleNo respect for the tenants, we signed to move into a property and I moved myself and most my possessions down from Leeds to walk into the office to discover the house was not available to move into. They showed no remorse for putting me in this situation and other employees in the office even found my situation amusing, truly disgusting behavior displayed by this organisation and they are not much short of criminally negligent.
Sam · 14 October 2019 · Choices London
Agent replied · 14 October 2026
We are investigating this situation and will contact you offline
★★★★★ 5/5
GoogleHad a good experience with choices in sutton. Dealt with Christina a very brilliant lady. The other staff is also very friendly and swift. I rented a house threw them and discovered they don’t let u down.
Samir · 14 October 2019 · Choices London
Agent replied · 24 June 2023
Glad to hear it thanks Samir🙏 …
★★★★★ 1/5
GoogleVery poor customer service!
I have applied in zoopla to view on of their flats listed there. One of the agents called Jordan informed me that this property is no longer available.
However he offered another flat with good location which i can see from next day and i agreed. I asked for confirmation email with the address and time of our meeting-silence.
I had to make another 2-3 calls in the office and in the end one of the agents gave me the address.
I ended up waiting 30 min infront of the house but no one showed up.
Completely wasiting of time!!!!
Vivian · 14 October 2019 · Choices London
Agent replied
Thanks for bringing this to our attention, we are very sorry for your bad experience . We will investigate and ensure the matter is dealt with. If you contact our customer service dept we will be happy to send you a £10 voucher to make up somewhat for the inconvenience email stephanieprior@choices.co.uk
★★★★★ 5/5
GoogleMy partner Linh and I have been taken care of extremely well by the wonderfully responsive, experienced and friendly Christina. She has helped us no-end from the moment we stepped foot into the Choices Sutton branch in finding and getting our first flat to rent. Other employees from Choices, such as the admin team have been very helpful and responsive to all questions thrown at them and have helped guide us through everything from start to finish. We both would like to say thank you to Choices and Christina in particular for making this as pleasant as possible. Their effective way of working meant that we are only moving in one week after we viewed the flat!
Scott · 14 October 2019 · Choices London
Agent replied
Great Scott (sorry, couldn’t resist that one)🙏 …
★★★★★ 1/5
GoogleMoving in date changed. Not deep cleaned as promised, something others have commented on. Told didn't need to clean on vacating, still left cleaner than when we moved in. Asked to vacate early as landlord "Choices " had problems. This we did , they offered no help in finding alternative accommodation. Might be good for landlords but not for tenants. Would never recommended though for either.
Jj · 14 October 2019 · Choices London
Agent replied
We are very sorry you were not happy, we will investigate and try to learn from any mistakes made. If you identify who you are and we find we were at fault we would be happy to send you a small gift to make things right
★★★★★ 5/5
GoogleThank you Christina and Jordan for all your help and support and going extra mile to accommodate us in such a professional and friendly manner.
I highly recommend Choices to all those searching for their dream home.
Hafez · 14 October 2019 · Choices London
Agent replied · 24 June 2023
It was our pleasure 🙏 …
★★★★★ 1/5
GoogleSave yourselves.....do not use. Terrible.
Yes it's a genuine review. You really are that bad.
Sally · 14 October 2019 · Choices London
Agent replied
If this is a genuine review we apologise if our service failed to reach our normal standards. However, based on your screen name and the lack of detail there is a fair degree of likely hood that this is a fake review, or a review by a dysfunctional individual, people aren’t stupid they can tell the difference
★★★★★ 1/5
GoogleVery bad agency ,they are bunch of thiefs ,I rented an apartment for almost 2 years never once did I miss payments. Done all was required for my check out, then comes the time to pay my deposit back they made a deal with the landlord to deprive me from my money, they made a cunning bill ,choices does not care about their client, bad customer services, and I'm sure we will all have fun in court.
A · 11 October 2019 · Choices Caterham
★★★★★ 5/5
GoogleRating only, no written review.
Florin · 9 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleExcellent service.!
Marian · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleVery efficient and professional.
Paula · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleEverything was perfect, friendly staff and the service that they provided was excellent.
Zaicescu · 2 October 2019 · Choices Redhill
★★★★★ 4/5
GoogleRating only, no written review.
Mark · 2 October 2019 · Choices Redhill
★★★★★ 5/5
GoogleRating only, no written review.
Kirsteng · 2 October 2019 · Choices Crawley
★★★★★ 5/5
GoogleChoices Crawley have a very professional and knowledgeable team. Particularly Billy Stracey and Adam Davies in Sales who worked extremely efficiently and hard to make sure all went smoothly with our purchase. They are top class negotiators and assisted in every way. We would have no hesitation in recommending Choices in the future. We are also proceeding with the Lettings team to manage our buy to let property and to find us suitable tenants.
Gill · 2 October 2019 · Choices Crawley
★★★★★ 5/5
GoogleI had an excellent experience with Sam. He was excellent in the whole process, looking for a suitable property, arranging the purchase and the exchange. Highly recommended
Jo · 1 October 2019 · Choices Caterham
★★★★★ 5/5
GoogleI have been renting out my property through Choices for many years. I have recently been allocated a new customer services agent Phoebe Gardner. It is great to have one point of contact for my property, meaning that any issues/problems can be dealt with swiftly. Phoebe is friendly, efficient and organised, and always follows up on enquiries as promised. I am very happy with the service she provides.
Ellie · 25 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleRating only, no written review.
Lee · 25 September 2019 · Choices Redhill
★★★★★ 1/5
GoogleAvoid by any means possible as soon as you sign they change their attitude and professionalism towards the customer dont be fooled by their kindness in the beginning
Moses · 23 September 2019 · Choices Redhill
Agent replied
We are very sorry to hear of your disappointment Moses, we will look into this and try and learn from it. We would be grateful if you could email us with some more detail.
.
★★★★★ 1/5
GoogleMy wife almost sold a house though them lucky she didn't was a disaster
Abderrahim · 23 September 2019 · Choices Redhill
★★★★★ 5/5
GoogleHannah Murray is so helpful to sort out issues with our rented apartment. Top service! Thank you
Nora · 23 September 2019 · Choices Redhill
Agent replied
Thanks Nora
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