5/5
GoogleI'm renting my house with them and I don't have any problems at all
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 741 on Google (4.4)33 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB313 reviews · 306 on Google (4.2)2 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ185 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ172 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ97 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB47 reviews · 41 on Google (4.2)0 in the last 90 days
Reviews on Google
Showing 1,510 reviews on Google only. Show every review
Google5/5
GoogleMy first and very good experience with this agency. All agents are very professional and responsible. They helped me and my girlfriend found perfect room up to our expectations. Thank you very much Tianne. I can only recommend!!
5/5
GoogleRating only, no written review.
5/5
GoogleNicola at Choices absolutely went above and beyond to organise and complete the sale of my flat. Her communication with myself, the solicitors and the other estate agent was great and really appreciated during a very stressful time of selling and buying. Nicola was personable, efficient and always positive when we spoke. I felt like I could contact her regarding any issue and she would be able to help out. I would highly recommend her services and certainly use Choices again if I were to sell my property.
5/5
GoogleRaimonda, Helen and shannan at Choices in redhill did a fantastic job for me with my first buy to let property. I had a tenant almost instantly and everything was done In the best and most professional manor. Thank you.
5/5
GoogleVery competent people in that office.
1/5
GoogleRating only, no written review.
1/5
GoogleVery rude stuff ??
1/5
GoogleWorst experience especially adrian very rude so happy i didnt sell through them
Agent replied
Please can you email Stephanieprior&choices.co.uk as we have no record of your details on our system
5/5
GoogleI have been renting from Choices for 3 years, and have an opportunity of a lifetime to move to Wales with a fantastic job. Problem being I'm in a years contract. Obviously I'm liable for rent till a replacement tenant is found, with in 2 days Choices carried out 11 viewings. Found a replacement to move in on the exact day I needed. Thanks to them I can move and take up this opportunity. Thank Helen and Rhaimonda.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat service from Phoebe while dealing with me....and I'm very needy ;) Thanks for all of your help with returning my deposit
5/5
GoogleChoices have taken such good care of me I really could not have asked more. As a tenant it makes such a difference to work with a letting agent you know you can trust. Amy Francis has been supportive, friendly and professional throughout my tenancy. The property was fully managed by choices and every step of the way I felt like they were there for me as well as my landlord. I would recommend choices and going faward I now have a preference for properties that are managed in this way.
5/5
GoogleVery professional, and made my first time buy as stress free as possible. Always on hand to deal with any queries, big or small a really great service from start to finish. A special thanks to George who was a lovely young man.
5/5
GoogleThank You so much to Ben and Christie in the Letting team in choices who helped me find a property quick and easy and making my moving process a lot less stressful. 10/10 would recommend
5/5
GoogleI asked Amy Francis to provide me with a reference and she did so very quickly. I truly appreciate her responsiveness and her consistency in getting any queries resolved quickly and professionally.
5/5
GoogleChoices dealt with matters efficiently and professionally
5/5
GoogleThank you , Will Donkor!! Very responsible kept checking every day with me , knows how to explain and make you understand.
5/5
GoogleGreat team! helped us a lot during our sales!
5/5
GoogleI had many dealings with the lettings manager George, very professional, always responded promptly and was very helpful.
1/5
GoogleI believed Catherine’s reference on google and trusted her. However:Choices will scam you both as a tenant or a landlord. They over promise, under deliver, leave your home vacant for months, then over charge on both ends. They were not willing to attend to any disputes and my newly renovated flat was devastated by a tenant they placed there (broken door frame, window, bed, smoking inside, blood on walls, 475£ water bill) once the current tenant moved out. I tried to cancel the contract since August 2019 and now in May 2020 after choices created over £6000 in damages and were never willing to resolve any dispute they want money back from me for an advanced rent. The amount they want bacj is far higher per month than what they paid me. I asked to resolve and settle multiple times. It seems because I have an eastern european accent, they treat me horribly even during corona cricis. Their compliance manager Stephanie continuously put words in my mouth and threatens me with legal action despite them causing me financial loss and damages to my flat. They did not take any deposit from this tenant, and other three for the second bedroom refused to move in at last minute. It was a strange common theme. One tenant confessed they increased their rent on a move in date and forced them sign such contract. Stay away from this scamming agent and save yourselves a lot of trouble.
Agent replied
We will look into this however we do not have a Catherine at our Croydon branch. If you are already dealing with Stephanie then you will be aware of your rights under the Ombudsman scheme of which we are members. As a company we are committed to treating our customers fairly and equally irrespective of ethnicity or any other factor. Clearly things have gone wrong and sadly this can happen. From what you say we paid you upfront for the tenancy from our own funds so clearly we had confidence in the tenancy at outset. Stephanie will be made aware of your review and will be in touch
5/5
GoogleCan't fault Choices of Horley. Curtis very helpful at viewings. He was knowledgeable about each property and what didn't know he found out which helped me in making the decision to buy. Himself, Andrew and all at Choices in the buying process.
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
