5/5
GoogleRating only, no written review.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,508 reviews on Google only. Show every review
Google5/5
GoogleGood agency, brilliant service from Ebony Ramsey
Agent replied · 30 December 2023
Thank you for your 5* Review. CHOICES
5/5
GoogleAmazing for builder merchant stuffs. Recommended for property maintenance.
5/5
GoogleWe are very happy and appreciated about the kindly service of Mrs.Vicky Hall
Agent replied
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleThis is my first time renting with Choice, and I had a really smooth experience. The paperwork process was straightforward, and the customer service was excellent. A special thanks to the agent, Jamie Burton, for being so helpful and communicative throughout. Today I received the keys and I’m excited to move in!
5/5
GoogleGreat service from Ebony
5/5
GoogleWe've been working with Ebony here in Redhill who has been quite responsive, clear and kind to work with, especially after we asked for clarification on an issue. Well done!
5/5
GoogleHave been with this agency for than 3 years now and being managed by Portfolio Manager Robyn Copperthwaite who has always been proactive on communications regarding any concerns regarding the property . Very Happy with the service by far and it has always been a 10/10!
5/5
GoogleIt has been a pleasure dealing with Ebony. Friendly & efficient. always happy to help.
5/5
GoogleEbony is amazing! She’s always there to help, incredibly reliable, and makes everything run so much smoother. I can’t thank her enough for her ongoing support.
5/5
GoogleReplaced a shower screen in my apartment job well done and in record time! Thanks
5/5
GoogleWe have been renting with Choices for almost two years now, and they have been very helpful with all our requests, especially Brandon. He has been dealing with us for a few months now, and he is exceptional, he always replies and sorts out any problems as soon as he can
5/5
GoogleRating only, no written review.
5/5
GoogleBrilliant communication with ebony the last few days sorted everything out with speed!
Agent replied · 13 April 2026
Thank you for your lovely review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleCan not fault Brandon Longhurst for his outstanding customer service. We have had consistent communication. Brandon has followed up any issues we have raised and has been extremely helpful. Fantastic customer care.
5/5
GoogleEbony has always been very helpful. Calm and professional whilst polite and respectful. Always has a solution and never panics even when we may panic. Always sorts out problems without drama or fuss.
5/5
GoogleI had an excellent experience with the service I received from Brandon Longhurst. After contacting him yesterday regarding issues with our hot water and heating, he responded promptly and immediately arranged for a contractor to attend. The …
5/5
GoogleRating only, no written review.
4/5
GoogleRobyn has been helpful in managing my property through a difficult time. He has been consistently pleasant, patient and willing to resolve problems.
Agent replied · 13 April 2026
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager
1/5
GoogleSignificant Failure in Duty of Care and Professionalismam I am writing this to warn potential tenants, particularly those who may be …
Agent replied · 13 April 2026
We are very sorry to hear of your concerns and will take a look at out processes to see where they can be improved. We wish you a speedy recovery
5/5
GoogleRating only, no written review.
5/5
GoogleI can honestly say I’ve been positively surprised by Choices, especially in the past few years. I’ve been renting with them for almost 7 years now and both Robyn Copperthwaite and Brandon Longhurst. Robyn dealt with an issue in my flat last years and when I approached him this year about a different issue, he passed the information onto the new agent dealing with my account quickly and made sure I was approached by Brandon quickly. Brandon too, he did everything under the sun, I’m quite sure called every plumber in the area to get my issue sorted. I am very, very positively surprised.
Agent replied · 13 April 2026
We love hearing this 🙏 …
5/5
GoogleGreat company to rent with, Everything was very clear and straight forward and no issues along the way. I really recommend.
5/5
GoogleI cannot recommend Nikki Gunner highly enough, she is truly exceptional.About a year ago, I faced a very stressful situation with my let property managed by Choices: the tenants moved in but stopped paying rent entirely, essentially treating the flat like squatters/occupants. It was a nightmare, but Nikki stepped in and handled everything with outstanding expertise, intelligence, and efficiency.She has an incredible knowledge of the relevant legislation and eviction processes, which made all the difference in navigating what could have been a long, complicated, and expensive ordeal. Nikki was calm, strategic, proactive, and always one step ahead, she guided me through every stage lawfully and effectively, ensuring the matter was resolved properly. Thanks to her brilliant work, we recently received the Bailiff's notice for the final eviction, bringing this difficult chapter to a close.Throughout, Nikki was responsive, clear in her communication, and genuinely caring about getting the best outcome for me as her client. She combines sharp professional skill with a real human touch, which is rare and so appreciated.If you're looking for someone who is smart, effective, knowledgeable, and brilliant at what they do, especially in tricky landlord/tenant situations, Nikki is the absolute best. Thank you, Nikki, for your amazing support and for turning a bad situation around so professionally.
Agent replied
Wow, Thank you for the wonderful feedback. We will ensure this gets passed on. Kind regards, Karen, Customer Services Manager
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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