Choices estate agents in Redhill, Caterham, Crawley and 3 more

★★★★★ 1/5

Google

2 strikes and your out! Firstly I had a email from choices for a rental property, which stated £1100 in the email listing, I click on the link and they slapped another £150 on the listing now stating £1250? We had arranged a viewing of another rental property with them, booked in, I called 2 hours before to double check, all is OK apparently, we arrive for our 320 viewing only to find the agent is running so far behind there's still 2 other couples ahead of us waiting. Choices could have called to advise, very unprofessional.

Angel · 13 October 2020 · Choices Crawley

★★★★★ 5/5

Google

When looking for a property, Choices Croydon were brilliant in communication. Jonathan Prince, in particular was absolutely great. He was always on the lookout for us, sent us to several potential homes that suited our brief, gave us honest feedback and was constant throughout. Def one of the best agent/negotiator we've dealt with. Thank you

Selina · 13 October 2020 · Choices Caterham

★★★★★ 1/5

Google

The most negligent estate agents I have come across. The staff in the Sutton branch do not communicate with each other, are unprofessional and make constant mistakes at the tenants’ expense. Irresponsible property management leading to unsafe properties. Careless checks when working with landlords and approving other tenants. Wrongly advertised properties which are overpriced.

Katie · 8 October 2020 · Choices London

★★★★★ 4/5

Google

Rating only, no written review.

Julie · 4 October 2020 · Choices Crawley

★★★★★ 5/5

Google

Rating only, no written review.

JJ · 29 September 2020 · Choices Caterham

★★★★★ 5/5

Google

Grace was our main point of contact who was incredibly helpful. Moving house can be a stress full time my previous experience with Landlords and estate agents is not a good one. But I am happy to say we don't have this experience with Grace. Grace was not only fast to reply but is 100% trying to make sure we are happy in our new home, she goes the extra mile to understand the situation and apply empathy. Her reply to emails are fast and well considered, she has never dodged a call or avoided contact. Honestly Grace should do a workshop on customer experience with a lot of other London estate agents. We also had the pleasure of working with Phoebe in Grace's absence - we didn't have much contact with Phoebe but Phoebe is always professional and works fast/ effectively

Jamie · 7 September 2020 · Choices Redhill

★★★★★ 5/5

Google

Really helpful, friendly yet professional service. They made what could have been a stressful experience so easy for us.PositiveProfessionalism

Ellen · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

Was really concerned in regards to renting out a 3 bed house during the Covid19 outbreak but George and the rest team at the Crawley office were fantastic. Smooth process and great communication. Thank you for the quick turn around!PositiveResponsiveness, Quality, Professionalism

Dan · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

Choices Crawley Branch were meeting all expectation. My daughter & I are grateful for all the help you’ve given us all through the end. George a man that stand with his word, with a kind heart. Thank you very much! Celine very helpful, attentive & full of enthusiasm. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Theresa · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

Bought a house recently through Choices and couldn’t be happier. Connor was very professional, friendly and helpful. He made it the most stress free experience. Thanks Connor and Choices!PositiveProfessionalism

Ben · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

Due to circumstances beyond my control I was forced to find a new home with only days left on my existing tenancy. Celine at Choices was an absolute star. Somehow she managed to find me a property, get me through referencing, inventory and all paid up in 24 hours! And all during COVID-19. Choices were professional throughout and nothing was too much for them, I was kept constantly informed with updates. Would definitely recommend Choices, and Celine is a credit to the business.PositiveResponsiveness, Quality, Professionalism, Value

Glen · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

Amy Francis has been reliable, responsive, honest, friendly and professional whilst managing our rental property. Always answers emails quickly and deals with any issues efficiently. Can’t recommend her and the Choices team in Crawley enough!PositiveResponsiveness, Quality, Professionalism, Value

9o · 28 August 2020 · Choices Crawley

★★★★★ 5/5

Google

As a first time home buyer i was really nervous about the prospect of buying my own home. but as i walked into choices i was greeted by pleasant chap called George. He looked after me throughout the process and found me my ideal home. I cannot thank George enough for his extensive work. He remained professional and made the experience enjoyable! I cannot thanks reccomend choices enough! Thanks George!PositiveQuality, Professionalism, Value

Jordan · 28 August 2020 · Choices Crawley

★★★★★ 1/5

Google

I definitely don’t recommend this place! Worse service ever. After leaving the property (that was in bad and not clean conditions when I came into) they asked me to paid for something that was broken in first place. Shameless!!!!

Sandra · 26 August 2020 · Choices Horley

★★★★★ 5/5

Google

I met Celine Smith at the Choices office in Crawley and she made the house search a stress free one for me from day one. She listened and made sure I got what I wanted at a very reasonable price. She made everything easy and also made sure I moved in the same date I wanted despite the short time frame I gave them. I am indeed impressed! Thanks to everyone at Choices for meeting my housing needs at the time I needed it most. - Olayinka

OLAYINKA · 26 August 2020 · Choices Crawley

★★★★★ 1/5

Google

The worst agent I’ve ever seen. Stay away from them. Very bad customer service. Very bad in management. Asked them more than 10 times to fix things up, not respond to emails and never picked up my calls.

Omran · 26 August 2020 · Choices Redhill

★★★★★ 1/5

Google

Disgusting quality of customer service the supposed woman in charge has no idea how to control her co workers, giving out misleading information, the state of the property my family are is in shocking. Absolute joke of a team.

Vishnu · 26 August 2020 · Choices Redhill

★★★★★ 1/5

Google

I writing this review in shock. One star was because it was mandatory to write my comment as I would not have left any star rating. I have just had my baby woken up by someone from Choices touting for business whilst seeing a For Sale board outside my house. We have instructed another agent to sell our house and did not request help or this intrusion. I called the office and the lady was asking me lots of questions to get any details from me regarding my sale. Beyond rude and not a professional way to introduce your business.

Hannah · 26 August 2020 · Choices Redhill

★★★★★ 1/5

Google

Diabolical estate agents AVOID AT ALL COSTS!!! We have just given our notice. The reason we are leaving is that your company has failed to complete a single repair despite us notifying you on numerous occasions over the past 6 months, some of which should have been completed on H&S grounds prior to us being given the keys. We have had no working light in the bathroom since moving in which is obviously very dangerous as bathrooms can be slippy. We have had no consistent hot water in the property since moving in which again we have notified you of on numerous occasions and you have not acted to remedy the problem meaning all through winter we couldn't even get a hot bath. We have had a leak on the boiler since we moved in which we again notified you of and no action has been taken, I have had to empty full buckets of water out every week or so. We did not receive a copy of the inventory again which we have advised you of on numerous occasions and still haven't received it 6 months down the line. A week or so ago you instructed an agent from "no letting go" to visit the property which I agreed to and made an appointment for their representative to attend, nobody showed up and left me in the house waiting for them to attend completely wasting a day of my annual leave. I have avoided inviting my parents and friends around to the property to visit because of its condition and the awful stains on the ceiling and carpets which we were advised would be rectified on viewing the property. It is not fair in the slightest to leave tenants in an unsafe property like this for this length of time, the amount of rent we have paid you over the term we have lived here does not reflect that of a property in this condition. I believe that we have given you plenty of opportunity to rectify the issues and complete the repairs and you havent bothered to instigate the repairs. Will be seeking legal advice on the matter.

Anon · 26 August 2020 · Choices Redhill

★★★★★ 5/5

Google

I wanted to highlight the prompt and friendly service I received from Choices today - specifically Hannah Murray. I have recently moved to a new place, and she was hugely helpful in helping me with the process of checking out, actioning all of my requests almost immediately, and alleviating any concerns I had. Hannah has been very friendly and helpful in all of my communications with her.

Sandip · 26 August 2020 · Choices Redhill

★★★★★ 5/5

Google

I just want to say how professional this place was when getting help with my own house and finding investments. Nicola was the name of the lady I dealt with and she is so professional and honest, qualities rare to come by these days. I highly recommend her to help you with and property you might want to sell or buy.She was always available and I appreciate the honesty too because many are not. Thank you Nicola.PositiveResponsiveness, Quality, Professionalism

Teresa · 25 August 2020 · Choices Redhill

★★★★★ 1/5

Google

We have just let a rented property through choices. They couldn’t of been more helpful for us to get the property. Now it has come for us to leave the property (5 months ago) they have done everything to delay paying back our deposit, …

Lee · 22 August 2020 · Choices Horley

★★★★★ 1/5

Google

Rating only, no written review.

Zubin · 18 August 2020 · Choices Caterham

★★★★★ 5/5

Google

Grace was our main point of contact who was incredibly helpful. Moving house can be a stress full time my previous experience with Landlords and estate agents is not a good one. But I am happy to say we don't have this experience with Grace. Grace was not only fast to reply but is 100% trying to make sure we are happy in our new home, she goes the extra mile to understand the situation and apply empathy. Her reply to emails are fast and well considered, she has never dodged a call or avoided contact. Honestly Grace should do a workshop on customer experience with a lot of other London estate agents. We also had the pleasure of working with Phoebe in Grace's absence - we didn't have much contact with Phoebe but Phoebe is always professional and works fast/ effectively

Jamie · 13 August 2020 · Choices Redhill