Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
Showing 1,510 reviews on Google only. Show every review
5/5
GoogleVery Happy with Dan and the rest of the team, very helpful, very polite a hassle free sale of my property, will 100 percent recommend the Team at South Croydon Branch.
Thank you for the feedback Marina! Our South Croydon team are very efficient and will be delighted with your comments.
5/5
GoogleChoice Estate rent out the property first and after that they sold the property with the tenant included . I'm very happy with the services and the staff is very professional. I can recommend the Choices Estate in Croydon.
Thank you for the great feedback Per! It was a pleasure to assist you.
1/5
GoogleRating only, no written review.
Thank you for your review. Please can you email me directly with any complaint you may have and I will look into it for you on karengunner@choices.co.uk. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleRating only, no written review.
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleRating only, no written review.
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleRating only, no written review.
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleDan Evans ☺️
Thank you.
5/5
Googlerhiannon owens
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleTremendous service offered by Amy.
Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleThe agent dealt with my enquiry swiftly.
Thank you for your review. does this relate to any member of staff specifically? Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleThank you Sam for quick and efficient assistance.
Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
Googleexcellent company, Alejandrina an excellent professional 👏🏻👏🏻👏🏻 note 10 …
Thank you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleAm Happy with the way Amy Francis attending me. Thanks
Thank you for your great review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleExquisite customer service by Vicky Hall over several years.
Thank you for your wonderful review, I will ensure Vicky sees our comment. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleAmy is a absolute star. Have had issues in the past as a landlord but since Amy has dealt with issues I have been v happy
Thanks for the recognition Fenella 😊
5/5
GoogleI have been dealing with Vicky Hall at Choices for a number of years now and the service has been fantastic. I would highly recommend.
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleSam Nourse has been absolutely brilliant in customer service. Always reply to any issues quickly. Thanks for great service
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleWorked with Rosie Thompson as a letting agent. Received prompt and efficient service over a long and complicated issue with the boiler. A pleasure to do business with. JA
Thank you for such a positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleService provided by your staff Sam Nourse was very prompt and helpful. She deserves 5 star Rating
Thank you for your positive review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleI pleased to report that Cerys Winn has now resolved the issues arising from an administrative error in drawing up a revised tenancy agreement last year.
Thank you for your review. Kind regards, Karen Gunner, Customer Services Manager, Choices
5/5
GoogleI had wonderful experience with Choice property for finding my first rental property, Helen was super great, got all the paper work and necessary checks sorted with in 1 working day.
Thank you for our wonderful review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleI have been dealing with Amy Francis for a couple of years now, and have found her to be very efficient, polite and conscientious. A credit yo Choices. Mrs.Lloyd
Thank you for your review. Amy certainly is a credit to this company. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
2/5
GoogleI've been with Choices for 2 years and have not been happy with the service of not just the Redhill team, but of the finance department and the organization as a whole. I have not had the best tenants, which is NOT the fault of choices, but where I needed them to act and keep me informed and updated they failed to do so. I find myself constantly having to chase them to understand what is happening. On SEVERAL occasions rent that has been paid to the finance department takes days if not weeks to get into my account. The tenants have now moved out and we have had to go through TDS to get the deposit back, which we were awarded. It has been confirmed that TDS have passed it on to Choices, but one week later, I am still waiting for it to get to my account, without an explanation of why it takes so long. I am now managing my property myself, as I feel choices were just not efficient enough.
I am sorry to see you have been unhappy with any service provided. Unfortunately, when notice was given to the tenants they were unable to find a new property and therefore we did start the eviction for you, although the tenant did find a new property to move into eventually. The deposit was awarded to you by the TDS and the payment is being made to you. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleAs always Charlotte has been very helpful and supportive. I suffer a lot of health problems and sometimes get overwhelmed with important things but she is always is so polite and helpful and helps me get housing issues sorted out xxx
Thank you for your great review of Charlotte, we are always striving to give the best customer service experience possible. It is wonderful to see Charlotte has offered this to you. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
