5/5
GoogleThanks Robyn for making it Fast and easy to search a property
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
1,514
Reviews on Google
All 6 offices
10
Reviews on Facebook
Business-wide
1
Reviews on The Trusted Agent
All 6 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,508 reviews on Google only. Show every review
Google5/5
GoogleI've had the pleasure of working with Robyn and can honestly say he's been great throughout. He's always easy to get hold of, quick to respond, and genuinely helpful whenever anything comes up. What I appreciate most is how easy he is to work with. He's friendly, professional, and communicates clearly, which makes everything run much more smoothly. It's clear that he cares about doing a good job and keeping things moving. A pleasure to deal with, and I'd happily recommend him to anyone looking for a reliable Property Manager. Thanks, Robyn! 😊
4/5
GoogleMillie was very professional and customer-service focused in getting my case done in a timely manner.
Agent replied · 12 October 2026
Thank you for taking the time to leave your review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleVicky Rice , prompt follow-ups much appreciated
Agent replied · 21 June 2024
Thank you Mr Tawanaee. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleChoices have been amazing throughout the entire process. Millie and Shannan were both very prompt and answered all of my questions quickly and professionally.
5/5
GoogleVicky Rice has been incredibly helpful, always taking the time to provide clear and detailed information when answering queries. She is knowledgeable, responsive, and consistently kind and professional in her approach.
Agent replied · 23 June 2026
Thank you for leaving a review.
5/5
GoogleGood service
5/5
GoogleAmazing service, answered all of my questions & queries within minutes! Very impressed and will be recommending this whole swift process to friends & family
5/5
GoogleRobyns service is impeccable replied within 20 minutes and was working on the problem instantly even picked up my phone call on a Saturday when i didn’t expect him too
5/5
GoogleBrandon Longhurst is your guy, right on money, quick, gets the job done. Amazing experience.
Agent replied · 23 June 2026
What a lovely review. Thank you. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleFast and professional responses from the Robyn. Apartment building is very quiet and I am able to Work from home and attend to meetings at my comfort zone. Clear communication and in advance for any inspections.
Agent replied · 23 June 2026
Thank you for your review.
1/5
GoogleDisingenuous
Agent replied · 23 June 2026
Give our team some more details and we will look into this
5/5
GoogleExcellent service
Agent replied · 23 June 2026
Thank you for your review, I hope your move goes smoothly. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleI can recommend Ebony Ramsey who continues to provide an excellent service.
5/5
GoogleGreat service provided by Ebony.
5/5
GoogleRating only, no written review.
5/5
GoogleAs a tenant in a property managed by Choices Estate Agents I am very happy with the level of service. The Portfolio Manager Robyn Copperthwaite has been so incredibly efficient and so incredibly kind to me since the day I moved in. Everything I have asked for has always been done. The communication has been excellent and I feel truly looked after. I am very grateful to Robyn for his continuous commitment to me as a tenant. To know I can go to him with any issues that arise and to know they will be resolved with efficiency and kindness means so much to me. He is reliable and consistent and great at what he does.
1/5
GoogleI would advise landlords to be very cautious when dealing with this company and not to trust advertisements promising 12 months’ rent paid in advance. They rented my property to an agency that placed three different families in the house. I was charged around £4,500 per year in management fees, yet they did not inspect the property even once during the year. When the tenants left, the property was in a very poor condition, and I had to spend around £10,000 on repairs and refurbishment. After this, the company also sent me an invoice for approximately £11,000, claiming it was for unpaid rent owed by their tenants. My experience with this company has been extremely disappointing.
Agent replied · 22 August 2026
We are very sorry you had a poor experience, this is not the case with the great majority of our many thousands of landlords and tenants, we have looked into your situation and see you were offered our rent guarantee but decided against it. If were any mistakes we made or lessons we can learn, we will do so but in the meantime we wish you well for the future.
1/5
Googleand This is a shameless company trying to make you pay for defects that existed before the rental. Thank God we recorded everything when we moved in. Remember, they're forcing you to make extra payments in the contract for maintenance at the end of the rental period. Don't accept it! very unreliable company; they don't check the keys for the house they're renting, they didn't test washing machine before we move in, they don't know which electric meter belong to the property, the inspection day was a joke for us; telling to the tenant open the windows even in the winter time (like we don't know this, treating people like they don't know how to live in a house?) to avoid existing moulds and stains; the washing machine is not draining and has mould in it; they're telling us run it 2 more times and using dishwasher salt for the mould. Nice recommendations if they're happy to pay our half of the electric-gas bills every winter. When we don't realise other problems at home in 7 days and tell them these problems before us: ' very unlucky you don't have this in the inventory' answer taking another level how professionalism falling apart in our eyes. there is many communication issues and lack of problem-solving skills. Just think triple times when you need to work with.
Agent replied · 12 October 2026
I am sorry if you are unhappy with any service received. please do contact me directly and I will look into any unresolved issues for you on karengunner@choices.co.uk.
5/5
GoogleEbony has been very helpful during the end of our tenancy keeping us informed of the procedure. Thank you
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
2/5
GoogleCannot understand why I need to pay full fee for the year upfront
Agent replied · 13 April 2026
Hi Roger, I understand your concern. There are cheaper agents and more expensive ones, it’s a value proposition. We are the only one who gives you the option of a years rent in advance
5/5
GoogleGreat service and great communications with all the staff specially with Ebony Ramsey
5/5
GoogleRating only, no written review.
5/5
GoogleEbony Ramsey was super helpful, responded quickly and really reassured me when I was stressed about rent during a transition between jobs - thank you so much Ebony!! ☺️❤️
Agent replied · 13 April 2026
Great to hear this thanks Amber
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards: Choices, Redhill won Trusted Agent.
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