Trusted Agent profile Β· Surrey and West Sussex
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1,524 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,524 reviews on three platforms, rated 4.3 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
Showing 1,509 reviews on Google only. Show every review
5/5
GoogleI don't think I could have asked for more from the team at South Croydon. Dan Skegg, Dan Norris and Nicola were supportive, proactive and instrumental in getting a difficult sale completed. Well done!
Thank you David, glad we could help!
1/5
GoogleUnbelievably Frustrating Rental Experience Choices estate agent deserves less than one star, but unfortunately, I can't go lower. My experience as a tenant with them has been nothing short of infuriating. Incompetence Beyond Belief: I can't fathom how a property management company can operate with such a staggering level of ineptitude. They not only failed to address maintenance issues promptly but managed to make simple tasks a nightmare. It's astounding how anyone with a shred of common sense could make the mistakes they did. Communication? What's That?: If I could rate their communication as zero stars, I would. They ignored my complaints, disregarded my requests, and left me in the dark at every turn. I felt like a low-priority annoyance instead of a paying tenant. Unprofessional Behavior: These so-called "property managers" were consistently late in responding to urgent issues, and their demeanor was dismissive at best. It's as if they were doing me a favor by reluctantly addressing their responsibilities. Hidden Fees Galore: Prepare for a barrage of unexpected fees. They conveniently forgot to mention these extra costs until the very last minute, leaving me feeling like they were swindling me every step of the way.I cannot emphasize enough how utterly disgusted I am with this estate agent as a rental tenant. My experience with them was a maddening rollercoaster of frustration and disappointment. Save yourself the headache, and don't even consider renting from these clowns. They're a disgrace to the property management industry. They will cheat you and give you the worst experience of your life. STAY AWAY !!!!!!
Hi Varkey, Unfortunately I have been unable to find a tenancy on our systems finished or active under your name with us in Croydon. Please can you email our Croydon portfolio manager; rachelheaney@choices.co.uk directly so we can look into this further. Thank you
5/5
GoogleFantastic service. Beth Gage reacted very quickly on the issue with letter box, contacted the landlord and the contractor, make arranged necessary works. Thank you, Beth for your prompt reply and great assistance.
Thank you for your positive review, we will pass this onto Beth. Kind regards CHOICES
5/5
GoogleI completed the purchase of my first house today, and I am absolutely thrilled with the exceptional service I received from my estate agent over the past few weeks. From the very beginning of the home buying process to the final closing, they were by my side, guiding me every step of the way. I am immensely grateful to both Ethan and Nicola for their dedication, professionalism, and unwavering support. Thank you again both.
Thank you very much with your review for our sales team. Nicola and Ethan will be delighted with your feedback. We wish you all the best in your new home!
5/5
GoogleAs first time buyers we were dealt with courteously and efficiently. Ethan was fantastic during viewings and upon completion, and Nicola deserves an award for her persistence and patience in seeing our house sale through. Highly recommend for their clear and responsive communication and standard of service! Thank you so much for everything!
Thank you for your review Becky!
5/5
Googlefast, courteous, professional
Hi Irina, Thank you for the kind words! :) Roland Laczko - Lettings Manager
5/5
GoogleExcellent service from choices again and from Amy, tenants sourced quickly and professionally and whole process easy from start to finish. Amy kept me informed the whole way through top class service.
Thank you for the review Sean, I will be sure to pass your great feedback over to Amy and am delighted you were happy with the service. Robyn Hanson- Branch Manager
5/5
GoogleAll experience with Choices, Crawley, were very positive. Set up viewings to suit and found a suitable buyer quickly for us. Sale now completed! Thanks to Robyn, in particular, for all her help.
Thank you for your review John, I am delighted that you were happy with the service provided and hope to work together again in the future! Robyn Hanson- Branch Manager
5/5
GoogleMy partner and I brought a flat in from Choices in Redhill. Curtis was very professional and helpful. He was always on time for viewings, smartly dressed and carried himself in a professional manner. He demonstrated excellent knowledge of β¦
Thank you for your review Emma, Curtis and Ethan will be delighted with your comments. β¦ More
5/5
GoogleRating only, no written review.
Thank you for your 5* Review. CHOICES
5/5
GoogleVicky Hall ππ½πππ» β¦
Thank you for your 5* Review. CHOICES
5/5
GoogleGreat service
Thank you for your review!
5/5
GoogleExellent service delivered by plumber and Beth Gage.
Thank you for your 5* Review. CHOICES
5/5
GoogleSpoke to beth today to pay rent. Very friendly. :)
Thank you for your 5* Review. CHOICES
5/5
GoogleMs. Vicky Hall has been very helpful, as always. She knows what customer service is truly about.
Thank you, this is great to hear. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleWe did some carpet work for Choices and Beth was a delight to deal with.
Thank you for your 5* Review. CHOICES
5/5
GoogleVicky has been very responsive and helpful in the whole time I have dealt with her
Thank you for your 5* Review. CHOICES
5/5
GoogleA huge thanks to Charelle who gets the job done. She is a professional in her field, but still displays a warm, friendly, peoples personality.
Thank you for your lovely review, It will be passed on to Charelle. CHOICES
5/5
GoogleCharelle Treurnich has responded to all my recent requests with speed and efficiency, its a pleasure having someone so diligent to deal with, many thanks
Thank you for your 5* Review. CHOICES
5/5
GoogleI am very pleased with the swift service received from Charelle Treurnich. My request was treated with the sense of urgency it required.
Thank you for your review!
5/5
GoogleCan't say enough about how amazing and helpful Chantel Taljaard was at choices, she's an asset to choices..went up and beyond to help in every way she could. Thankyou Chantel for great customer service...Georgina Stylianou
Thank you for your 5* Review. CHOICES
5/5
GoogleFantastic service. Beth Gage reacted very quickly on the issue with letter box, contacted the landlord and the contractor, make arranged necessary works. Thank you, Beth for your prompt reply and great assistance.
Thank you for your positive review, we will pass this onto Beth. Kind regards CHOICES
5/5
GoogleMy experience with choices was fantastic, to start off with Dan Skegg led the negotiations well. Dan Norris was also superb showing folks around and encouraging me with all the updates. Overall I canβt fault them on any thing. I highly recommend their servicesβ¦β¦..
Thank you for your kind review Dr, take care & enjoy your new home!
5/5
GoogleThe staff were friendly and helpful, and very communicative. The process of buying was relatively painless and as smooth as could be expected. The only oddity to be aware of with Choices is their fee structure, with their fee notionally being paid by the buyer rather than the seller. I suspect it is intentional that this puts the fees in a sort of "no-man's land", with the seller seeing the fees as being paid by the buyer, and the buyer more likely making a total offer on the house and not being overly concerned about how it is split between the seller and the agent. Ultimately, it seems like the onus is on the buyer to make sure the fees are reasonable, rather than the seller. I found that in my case, they were not the cheapest, but also not the most expensive. Overall, I would be happy to buy through Choices again.
Thanks for your review Steven, enjoy your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 313.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
