5/5
GoogleGreat company to work with. Very pro-active and always moving forward.
Trusted Agent profile · Surrey and West Sussex
Choices estate agents in Redhill, Caterham, Crawley and 3 more
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Choices's six offices, most reviewed first. Each has its own page.
- Choices Redhill99 Brighton Road, RH1 6PS747 reviews · 740 on Google (4.4)38 in the last 90 days
- Choices Caterham38 Croydon Road, CR3 6QB314 reviews · 306 on Google (4.2)5 in the last 90 days
- Choices Crawley5-7 Broadwalk, RH10 1HJ186 reviews · 179 on Google (4.2)0 in the last 90 days
- Choices London2 Devonshire Square, EC2M 4UJ173 reviews · 166 on Google (3.8)0 in the last 90 days
- Choices Horley28a Victoria Road, RH6 7PZ98 reviews · 91 on Google (4.2)0 in the last 90 days
- Choices South Croydon41-43 Brighton Road, CR2 6EB48 reviews · 40 on Google (4.2)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews on Google
Showing 1,508 reviews on Google only. Show every review
Google5/5
GoogleCharellet reurnich
5/5
GoogleRating only, no written review.
5/5
GoogleVery professional and friendly
5/5
Googlegreat service, very prompt
5/5
GoogleValeria attends swiftly, she is very professional and helpful in her duties
5/5
GoogleChoices ,property management team for you excellent customer support Valeria Stirbu •, very helpful,answering my query and looking forward to solutions to my problem many thanks for your continuous support xxx
Agent replied · 30 December 2023
Thank you for your 5* Review. CHOICES
5/5
GoogleI have been with choices over 7 years, and have always had a wonderful service. My new portfolio Manager Valeria Stirbu has been wonderful, always replying promptly and giving a friendly and professional service, really appreciate it. Thank you Valeria.
Agent replied
Thank you for your wonderful review. Kind regards, Karen Gunner, Customer Services Manager, CHOICES
5/5
GoogleThank you Valeria for coming back to us promptly with a quote from a Contractor to clean the gutters of our property in Crawley. Well done.
Agent replied · 21 March 2024
Thank you for your review.
5/5
GoogleExcellent customer service by Daniel Thornton. He is very knowledgable in his sector, always responses promptly and captures the finest of details. Thank you Daniel for your can do attitude and high client services!
Agent replied · 21 March 2024
Thank you for your wonderful review.
5/5
GoogleWe recently worked with Choices estate agents and worked closely Vicky Rice to carry out a Locksmith job for a tenant. Exceptional communication skills throughout and very professional, look forward to working with them again. Would highly recommend.
1/5
GoogleIncompetent staff sending incorrect emails containing untruths as they try and cover their own poor performance
Agent replied · 21 March 2024
We are sorry you feel that way Matthew, we will look into your case and get back to you
4/5
GoogleThis is for Valeria Stirbu. I have been dealing with Valeria for a while. She is new to the job but she is, energetic, Friendly , helpful and hardworking member of the Staff. Thank you for all your help and support
Agent replied · 26 August 2023
Thank you for your positive review. Kind regards CHOICES
5/5
GoogleBeth has helped us greatly with our properties, got back to me promptly regarding issues and resolved them for us.
Agent replied · 21 March 2024
Thank you for your 5* review.
5/5
GoogleIn Choice I get personalised support from Daniel who has always been helpful and tried to resolve all issues as efficiently as possible. He has great relationship skills. I rate him very highly Sanchita
Agent replied · 21 March 2024
Thank you for your 5* review
5/5
Google@Will and Katie (South Croydon office), on behalf of family, i say a huge "THANK YOU" to the two of you for putting smiles on our faces 😀☺️😃. Our best letting agents two years in a row, you guys are awesome!!!...🙏 …
Agent replied · 24 February 2024
Great to hear 😊 …
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5*
4/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your review.
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review.
5/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Thank you for your 5* review.
5/5
GoogleMichael Silk was an amazing agent to us. He was swift, professional and warm. We didn’t need to worry about anything. he was above all the best choice.
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
I am sorry to see your 1* review, please can you contact me directly on karengunner@choices.co.uk and I will look into your complaint.
2/5
GoogleNo great at responding to issues very disorganised
Agent replied · 21 March 2024
Please do email me directly and I will endeavor to look into your complaint- karengunner@choices.co.uk
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Choices
Which Choices office has the most reviews?
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
Where are the Choices offices?
The six Choices offices, by town:
- Caterham: 38 Croydon Road, Caterham, Surrey, CR3 6QB
- Crawley: 5-7 Broadwalk, Crawley, West Sussex, RH10 1HJ
- Horley: 28a Victoria Road, Horley, Surrey, RH6 7PZ
- London: 2 Devonshire Square, London, EC2M 4UJ
- Redhill: 99 Brighton Road, Redhill, Surrey, RH1 6PS
- South Croydon: 41-43 Brighton Road, South Croydon, Surrey, CR2 6EB
Has Choices won any awards?
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
