Trusted Agent profile · Surrey and West Sussex
★★★★★
1,525 reviews across 6 offices and 3 platforms
Choices has six offices, in Redhill, Caterham, Crawley, London, Horley and South Croydon (Surrey and West Sussex). Together they have 1,525 reviews on three platforms, rated 4.3 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Choices's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Choices, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,508 reviews on Google only. Show every review
5/5
GoogleGood service all round and prompt response . Particularly from Paula Gout who is my portfolio manager and Millie Lawlor from the lettings team. Also Nida Dowlah who very promptly found new tenants even before the previous tenants notice period was finished.
Thank you for your 5* review. Kind regards, Karen Gunner, Customer Services Manager
5/5
GoogleTo Ms. Beth Gage of Choices -here customer service is second to none, very polite and responsive to all our emails.
5/5
GoogleGreat Agency. Valeria , was quite helpful . She helped us at every instance of our house move.
5/5
GoogleMyself and husband were looking to purchase our 1st home and Choices agent Ethan and Curtis from Crawley branch were very kind to help us through this daunting process. They carried us along the journey providing all information needed. We are grateful for them both.
Thank you so much for your review Linda! All the best in your new home. Best, Curtis
5/5
GoogleCurtis and the team were super helpful and dedicated to getting our sale over the line even with a complicated situation! Thank you all! 😀 …
Thank you for your review James, all the best in your new home!
5/5
GoogleThis was my second sale with Choices and I couldn't recommend them more. Curtis has been helpful and prompt with all communication and with the stress of a terrible soliciter, he resolved alot of issues and helped push the sale through.
Thank you for your review! Curtis will be delighted with your kind words. We wish you all the best with your new chapter.
5/5
GoogleAfter recently selling my house during a very difficult personal time, I wanted to say how kind and thoughtful Freya and the rest of the team were. Freya especially, went above and beyond her role to be supportive. She responded, and reacted to any queries speedily. I was very pleased that I chose to use Choices.
Thank you Dylan. Freya will be over the moon with your review!
5/5
GoogleAlfie was just great!
Thank you for your review!
5/5
GoogleThe follow-up team dealing with my property purchase have been outstanding in keeping both my sale and purchase on track when it appeared to be stalled.
Thank you for your review David, we wish you all the best in your new home!
5/5
GoogleSelling my property with choices is the best choice I have ever made. Daniel found the buyer quickly for me and Nicola followed the rest of sale greatly. There was a delay due to some specific reason. However Nicola played a very important role to coordinate with different parties to move things forward. Really appreciate their work to complete the deal.
Hello Xiao, Thank you for your review, glad we could help get you sold with a fresh approach! Take care!
5/5
GoogleI can highly recommend Choices. Ours was a tricky sale but from the outset the team at the Sutton branch were highly professional. Our property had been on the books of a specialist estate agent (this was a retirement flat) for two years without success. Thank goodness we made that call to Choices, local to the property. Gabriella was so enthusiastic and really knew the local market. She kept in regular contact and involved us with all aspects of the sale. Whoever we spoke to anyone at the Sutton office they were helpful and encouraging and we always got a speedy response. Thank you to all team.
Thank you for you kind review David, glad we could help!
5/5
GoogleBeth has helped us greatly with our properties, got back to me promptly regarding issues and resolved them for us.
Thank you for your 5* review.
5/5
GoogleReally quick response and great communication skills, I appreciate the help received by Valeria and her support
5/5
GoogleVicky Rice is always so polite and prompt.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleBeth is one of the most helpful lady,she straight helped me and replay imidietly for my email.Thank you so much ❤️
5/5
GoogleVery Helpful
5/5
GoogleRating only, no written review.
5/5
Google5 stars experience with Choices Redhill. Huge thank you to Alfie and the team for making the process as smooth as possible and getting me in contact with the financial advisors at Elevate and the solicitors at PLS.
5/5
GoogleAflie Harris was the cut above the rest all my problems were solved brilliantly well done Alfie
Thank you for your review Falison. Alfie will be delighted with your kind words.
5/5
GoogleI I am very appreciate them which the way they dealing with the customer and the way they are reply back they will give a quick reply to our all queries about the property and the will assist me to set up my all bills. That's why I always refer the choice to my friends and than knowing one.
5/5
GoogleSuper sensible guys! Thanks!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Redhill has the most, with 747 reviews rated 4.4 out of 5, followed by Caterham with 314.
The six Choices offices, by town:
Yes. In The Trusted Agent 2026 awards, Redhill won Trusted Agent.
