CHK Mountford Lettings in Esher and Kingston upon Thames

★★★★★ 1/5

Trustpilot

JDW LETTINGS DEPT HIGH ST WIMBLEDON - AVOID

The head of lettings in Wimbledon High Street cold-called me for months promising me she had corporate clients for my property, this was an untruth. From October to December, she tried to coerce me into dropping the price, advising me the 'market was particularly quiet' (old gem used by agents trying to scaremonger you into submission' I made two formal written complaints about this lady AC, and they were to respond to as per JDW's website statements. AC then tried to force me to accept two out of four tenants whose references were sketchy (one has only joined his company and the other was a Temp). AC then tried to coerce me into accepting tenants and rush through a gas safety cert which the company JDW recommended failed on my property (this later proved to be a false failed GSC). Out of the blue, I was asked to make my complaint to AC who responded to a complaint about herself!!!!! She then sent me an invoice for the rent for four tenants who have never entered the property and had failed references that were turned down. AC is. a bully whose sharp practice is supported by Ms Haskins another employee who is trying to coerce money from me on false pretences. I am outing this company. Normally I would respond.. however it did not end there, AC’s dept head from JDW HQ then started to bully me demanding I pay them one years rent even though no transaction or tenant was supplied ( due to FAKE references). The bullied me to the point of a breakdown! This company knowingly lied to me- tried to brush over trying to take 12 mo the fees and simply kept badgering me up to recently.

Celeste · 12 May 2023 · CHK Mountford Lettings Esher

★★★★★ 1/5

Trustpilot

Attached marketing banner to my property without consent

This company is fly-posting marketing banners on my property's fence without consent. I've reported them to the local council.

CB · 6 May 2023 · CHK Mountford Lettings Esher

★★★★★ 2/5

Trustpilot

Asked you for a good review and their job done

They acted very helpful and responsive at the beginning of your renting to win a good review from you, and after that... they attitude changed

EOInLDN · 26 April 2023 · CHK Mountford Lettings Esher

★★★★★ 1/5

Trustpilot

Really bad when it comes to services

Really bad when it comes to services. My deposit is stuck with them for more than 2 months. Always some lame excuse for not paying back. There is an property manager named Moesha, who will never address any query but will just be harsh I hope to give below 1 star but that the least i can go.

SG · 18 April 2023 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

J D Wood did a fantatic job helping us…

J D Wood did a fantatic job helping us sell our flat in Wimbledon Park. We faced a few hurdles that were unexpected but Chris and Lewis got things on track and got the sale through when we had given up. I would thouroughly reccomend them if you are considering selling a property.

Maxyboy · 18 April 2023 · CHK Mountford Lettings Esher

★★★★★ 5/5

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Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023 · CHK Mountford Lettings Esher

★★★★★ 1/5

Trustpilot

Radyah Sultana, so rude and unprofessional

Radyah Sultana at Docklands & City office, who is in charge of the paperwork, was so rude, unprofessional, dishonest and impatient. I have received passive-aggressive threats from her and had a really bad experience.We worked smoothly with Egle and David, and paid the deposit very early.However, the contract was ready only 3 days before moving in, even though all the reference checks were ready two weeks ago!I understand that Radyah was sick for a few days, but I am unhappy that she made an excuse and LIED that the reference checks were just done yesterday. Now because of her inefficiency, I have to be efficient.Well, I am a customer, and she is the god.

Jianyi · 14 February 2023 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

J D WOOD Parsons Green

The Parsons Green office have been absolutely wonderful in the sale of our property in Fulham, offering excellent advice and exceptional service. Adrian and Molly in particular have been wonderful to work with - they are incredibly knowledgeable, and so supportive. Couldn’t recommend the team more highly!

Bianca · 30 January 2023 · CHK Mountford Lettings Esher

★★★★★ 1/5

Trustpilot

Horrible experience with this agency

Horrible experience with this agency. I am currently living in a 3 bed flat in Fulham where one of the bedroom ceiling has collapsed and for last 2 months the agency has been slow, practically unresponsive and simply rude. They treat tenants with such disdain it’s shocking. Do not use this company

Ify · 14 December 2022 · CHK Mountford Lettings Esher

★★★★★ 1/5

Trustpilot

AVOID JDW AT ALL COSTS

PLEASE PLEASE PLEASE do not subject yourself to the JDW Weybridge office if you can avoid it - they have provided easily the worst service we have ever experienced. We have been renting for 3 months in a JDW managed house. There are multiple material ongoing issues from a leaking roof to broken heating and the agent does not do anything about - for months. We have a 1 year old child who is suffering constant sickness now. They have lied to us about repair parts being ordered and have not held the landlord accountable for fixing anything. Jazz Dillon is of particular incompetence. She has promised us a call with senior management and of course, radio silence.

Bryn · 11 December 2022 · CHK Mountford Lettings Esher

★★★★★ 5/5

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It’s been an absolute pleasure working…

It’s been an absolute pleasure working with James Setright so far…he knows his stuff and is passionate about property!

Matthew · 28 November 2022 · CHK Mountford Lettings Esher

★★★★★ 1/5

Google

They told us mistakenly put offer to negotiate with the landlord to minimise their work without communication with us. Being busy cannot be an excuse for the bad quality of work. Avoid them.

Takahiro · 23 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Trustpilot

Selling with JDW Summertown

We highly recommend prospective sellers to consider JDW in Summertown. Our experience has been first class and the JDW service was highly professional right from the start - realistic estimate of house value, knowledge of the local market and how to maximise our sale price and managing our anxieties and expectations throughout the whole lengthy process to completion. The team were always professional, responsive and friendly and definitely worked hard to help us achieve our sale. They managed everything - EPC, flattering professional photographs included as part of the service, all the very many viewings, right through to chasing solicitors and other parties all along the chain to achieve completion. If you are considering selling your home, then do consider calling Daniel or Wai at JDW.

Claire · 20 October 2022 · CHK Mountford Lettings Esher

★★★★★ 1/5

Google

The agency was not particularly helpful in my property search. Did not return phone calls, did not pick up calls and did not support in following up on leads. They also have a strange relationship with the truth. All in all a frustrating experience.

Ade · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Google

I was panicking as l had to go overseas and all was dealt between my daughter, Ryan, Amy and all involved on the transaction sending docs online and all the rest of it. They are friendly and professional, l would highly recommend CHK Mountford In Surbiton.

Mari · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 1/5

Google

They told us mistakenly put offer to negotiate with the landlord to minimise their work without communication with us. Being busy cannot be an excuse for the bad quality of work. Avoid them.

John · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 1/5

Google

10 years tenant and they're patronising

Inma · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Google

We rented a property in Kingston through CHK and had a fantastic experience throughout. The team were amazing and by far the best estate agents we’ve worked with in London.

George · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Google

Been a tenant for 3 years and the team of CHK Mountford as been exceptional, very professional, helpful and supportive. They always willing to help and advice if any issues rise. Thank you

Acrisio · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Google

We worked with CHK Mountford for a residential rental property in Esher over the last year. A first class service from the search to securing our rental property. I would highly recommend the team for their consistently great work and their genuine desire to help you resolve any issues big or small, as soon as they can. Thank you very much Sarah, Ryan, Jessica, Kirisha and the rest of the team for all your help! 5*!

Sam · 10 October 2022 · CHK Mountford Surbiton

★★★★★ 5/5

Trustpilot

Claire Carter (based at the Weybridge…

Claire Carter (based at the Weybridge branch) handled my purchase from start to finish and was exceedingly efficient. I was on a very tight timeline yet she saw no reason as to why we could not complete on time and she held true to her word. She chased deadlines when needs be and kept me informed immediately of any requests for information or any news.I never had to chase her for an answer to any question I had and I hugely appreciated her transparency throughout the process. I cannot recommend her and the agency enough.

C · 7 October 2022 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Becca is a star.

Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.

Konstantinos · 5 October 2022 · CHK Mountford Lettings Esher

★★★★★ 5/5

Google

Gavin Fleming is a first class real estate broker. The deal would not have happened without him. He proactively managed and settled protracted issues raised by both sets of lawyers, the seller, the buyer, the managing agents, and yet everyone ended up happy, and the deal concluded to everyone’s satisfaction. CHK Mountford stand out as honest, effective and responsive rental agents. Adam set the standard 30 plus years ago when he started Mountford’s and has continued to set the pace for other agencies to follow.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 27 August 2022 · CHK Mountford Lettings Esher

★★★★★ 5/5

Trustpilot

Very friendly and responsive staff!

Rating only, no written review.

EOInLDN · 12 August 2022 · CHK Mountford Lettings Esher