Trusted Agent profile · Middlesex
★★★★★
1,829 reviews across 6 offices and 3 platforms
Chase Buchanan has six offices, in Richmond, Richmond upon Thames, Teddington, Plymouth, Bath and North East Somerset and Isleworth (Middlesex). Together they have 1,829 reviews on three platforms, rated 4.7 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Chase Buchanan's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI would highly recommend Chase Buchanan/Milestone Teddington and especially Danielle who was so helpful in selling my propertyPositiveResponsiveness, Professionalism
Thank you for taking the time to leave this review Patsy. You know where to find us if you need anything in future. Kind regards Chase Buchanan
5/5
GoogleExcellent all round service from our local office. Friendly and approachable from the start. Listened to what we needed and delivered.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks Gari for your lovely comments for Jenna and the team, we are delighted that you were impressed with the service. Kind regards, Chase Buchanan
5/5
GoogleWe had a really good experience through Chase Buchanan. Our agent, Lucy, went above and beyond and supported us through the whole process. We highly recommend them!PositiveResponsiveness, Professionalism
Hi Erica We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
5/5
TrustpilotScott at Chase Buchanan Letting was…
Scott at Chase Buchanan Letting was fantastic to work with. Friendly, listening and efficient. This service comes highly recommended.
5/5
GooglePippa was really helpful and flexible with viewing properties and answered all my questions as my first time renting! Would definitely recommend!! Really fast process and clear communication throughout!PositiveQuality
Dear Ms Windsor, Thank you for your 5* review! We are thrilled that Pippa helped you along the way! Do let us know if we can help with anything else in the future. Kind regards Chase Buchanan
5/5
GoogleWe moved into our current fall a couple of months ago, and Scott was a great help - very professional and friendly, and always on hand to deal with any concerns we had. I'd strongly recommend Chase Buchanan - they've been fantastic.PositiveProfessionalism
Thank you so much for the 5* review Harmi. It’s fantastic to hear that Scott was able to exceed expectations and deliver such a stress free customer experience. Thank you for choosing Chase Buchanan.
5/5
GoogleChase Buchanan was represented very well by Gareth . Gareth was very professional and detail-oriented in the process, which gave us a lot of peace of mind. We will continue to engage his service in the future. Being new to England, Gareth helped us with his Local Knowledge, helped us negotiate the right price to close the deal and still helping us with referencing , contracting Process. I would rate the team at Chase Buchnan highly on Empathy, Trustworthiness, Professionalism and most importantly CommunicationPositiveResponsiveness, Quality, Professionalism
Hi Anurag, Thank you very much for your 5* review, we are very pleased that you found Gareth so helpful and appreciate your kind words. Best wishes, Chase Buchanan
4/5
GoogleThe staff are very friendly and are focussed on keeping one up to date .A fresh tenant was found very quickly and the process has to date been very smoothPositiveResponsiveness, Professionalism
Thank you for your review Ian!
5/5
GoogleI highly recommend this estate agency as a seller. Danielle and Naj were both a pleasure to deal with. Very honest and straight talking, and marketed the property well. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value
Dear Robert, Thank you very much for your review, we are delighted that you found Danielle and Naj so helpful and supportive. We really appreciate your comments.
1/5
TrustpilotWill never use them again
I’m very disappointed with the state of the property Chase Buchanan (St Margarets branch) rented to me. The landlord agreed that I could leave earlier and he asked them to contact me, but they haven’t done so and they haven’t even replied to my own last email asking how it’s possible they were not aware of the problems of this flat or they haven’t told me. Even if they couldn’t do anything now, they could at least apologise. I’ve never felt being scammed or treated poorly by any other agency before.
5/5
GoogleFabulous firm. All staff are incredibly professional and very easy to get on with. They listed my house on Thursday and I had 2 full price offers by Monday morning. Totally delighted. Would recommend 100%
Dear Jules, Thank you for this wonderful review - we also really appreciate your recommendation. Please let us know if there is anything else we can do for you in future. Kind regards Chase Buchanan
5/5
TrustpilotI want to say a big thank you to Emma…
I want to say a big thank you to Emma at Chase Buchanan, Twickenham branch. She assisted us with letting our property. She is professional and knowledgeable and kept us updated during the whole process. I can highly recommended Emma and the team at Chase Buchanan. I’ve received a 5* service from start to finish. Thank you
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotProfessional and responsive
I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.
5/5
GoogleFrom start to finish we had an amazing experience buying a flat with the help and guidance from Patrick at Fidelis. We only wished we had chosen them to sell our flat too.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe asked Fidelis for help to market a property we had for sale in Bath. Mark provided very sensible advice ( compared to some other local agents) and this resulted in a good number of enquiries and an offer above our target price within a. short space of time. Very professional dealings thereafter, being kept informed as things progressed. No hesitation in recommending them.PositiveResponsiveness, Professionalism
5/5
GoogleA really great experience with Patrick from start to finish. He and his team were both friendly and professional throughout. They were on hand throughout the whole process and we would certainly recommend Fidelis to any friends or family considering selling their homes or looking for somewhere to purchase.PositiveResponsiveness, Professionalism
5/5
GoogleThe team at Fidelis take a genuine interest in the selling of your property and although times have been tough there is a belief that it will happen, and it did! Persistence and communication were exemplary throughout our transaction. Thank you to Patrick and the team, it was a pleasure to do business with you.PositiveProfessionalism
5/5
GoogleWe had a fantastic experience with Mark and Patrick at Fidelis when purchasing our home. They managed a complicated chain expertly and with lots of communication to ensure we were across developments. We were delighted both with their service and with our beautiful new home! Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCan happily recommend Fidelis estate agents. We sold and purchased our new home through Fidelis. Its was a difficult transaction with a number of hurdles, but due to Patrick and Mark's hard work, we got it over the line. Fidelis' professionalism and willingness to go the extra mile really makes them stand out amongst other agents.PositiveResponsiveness, Professionalism
5/5
GoogleWe've worked with Patrick and the team at Fidelis for about 6 years now, and would never go anywhere else. From the very first phone call to them all those years ago regarding renting our house out, they've given us exceptional service and advice. They are all incredibly professional and knowledgeable. We've had a number of fantastic tenancies through them, and recently made the decision to sell. Patrick has been brilliant throughout the whole process, from the beginning right through to the completion. We really can't recommend Fidelis enough, if you are looking for fantastic service, advice and communication look no further!PositiveResponsiveness, Professionalism
5/5
GoogleRating only, no written review.
Thank you for your 5* review! Kind regards, Chase Buchanan
5/5
GoogleRating only, no written review.
Dear Bryony, Thank you for your 5 Star review. We are so delighted that Scott found a property for you. If you ever need us in the future for sales or lettings, you know where we are. Kind regards, Chase Buchanan
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Richmond has the most, with 853 reviews rated 4.7 out of 5, followed by Richmond upon Thames with 853.
The six Chase Buchanan offices, by town:
Yes. In The Trusted Agent 2026 awards, Richmond won Platinum, Richmond upon Thames won Platinum and two more branches won awards.
