Trusted Agent profile
Verified
★★★★★
543 reviews across 4 offices and 2 platforms
CBRE Residential has 543 reviews across four offices (Canary Wharf, Marylebone, Vauxhall and Covent Garden) and two platforms, rated 4.7 out of 5 overall. CBRE Residential has the most, 220. Checked 9 October 2026.
430
Reviews on Google
All 4 offices
113
Reviews on View Agents
All 4 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Used CBRE as sole selling agent, and worked with Darren Gibbinson throughout the process. Had the luxury of a generous time to sell and complete given my ...Read all 6 from sellers
Darren was available throughout the entire process - kept us updated and informed and always with a professional and friendly manner. A pleasure to deal with ...Read all 2 from buyers
I am an overseas owner of my first property in UK.. I went through whole purchase & letting while I was not physically present.. Comparing to the experiences I ...Read all 6 from landlords
First of all so sorry, that my review is coming so late. Should have done it weeks ago because Alex had definitely deserved it ! He helped me to negotiate ...Read all 84 from tenants
CBRE Residential's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleThis company does not respond to enquiries, does not reply to emails, does not answer the phone, does not phone back and advertise properties that aren't available. If you check out the Trust Pilot reviews you will see how bad this company really is.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleCBRE agents are very professional and responsive. Very happy in dealing with Alex and Ermal!PositiveResponsiveness, Professionalism
5/5
GoogleI found CBRE very professional and responsive, and obviously successful in finding a tenant for my flat!PositiveResponsiveness, Professionalism
5/5
GoogleI have had the pleasure of dealing with Ermal Dulaj. Great customer service and very thorough. He is clearly very passionate about what he does. Thank you for all your help Ermal.PositiveResponsiveness, Professionalism
5/5
GoogleWas looking at properties with my partner and was dealing with Ermal Dulaj, he was really helpful in advising us and we are planning to speak with him in the near future when ready to execute. Thanks for your time.PositiveProfessionalism
5/5
GoogleGreat estate company, the apartments looked amazing and clean, and our agent, Alex Myles presented them in a professional way. Totall recommend it!PositiveProfessionalism
5/5
GoogleIt has been great experience renting through CBRE. I must thank Alex Myles, Senior Letting Negotiator for being exceptionally professional and supportive, we could not ask for a better and smoother process.PositiveProfessionalism
1/5
GoogleWorst experience ever! We rented an apartment from CBRE, we were left without hot water for weeks and the property manager Charly did not respond to my messages and calls and didnt resolve the issue. As if this was not enough, now that we left the apartment, had it professionally cleaned, CBRE sent us a list of "issues" and is holding back our deposit of 2 months! The comments they had was like: a hair seen on the sofa, the vacuum cleaner is dusty, minor splash marks seen... I though I was renting an apartment to live in, but I guess for CBRE even breathing the air inside the apartment would cost money. Super furious and disappointed, considering that the rent wasn't cheap at all. Maybe all leasing agents are the same, but please think twice before choosing their service and be very careful when you check out, they will send you a "usage report" of 90 pages!NegativeQuality, Value
1/5
GoogleUnfortunately we experienced very bad service with CBRE. After we signed the tenancy agreement and paid the deposit, we were left alone and had to chase the agent Jovita and the property manager Charley for everything. We moved in one week ago and they still have not activated Switch2 hot water, so we haven’t had a hot shower for a week now. Still trying to get hold on anybody in CBRE to try to solve this problem but apparently they are “working from home” so nobody is replying to emails or picking up our calls. All in all very disappointing service. Let’s see how many months we need to wait until we can live like humans again.
5/5
GoogleI am really impressed with the services provided by DARRELL RABESS. Had a good experience with him at BSW reception. We are very particular about directions a property must face in and internal directions of all the rooms. He recently contacted me with a property matching our criteria and we are happy with what he has identified as a good fit. We are so glad that he remembered us and made sure to call us back with a property meeting our criteria. 5 star to this man :)PositiveResponsiveness, Quality, Professionalism
1/5
GoogleI'm a landlord that rented my property with CBRE. The sales process went well but after the tenant left, it took CBRE 3 months to return the deposit to my tenant (minus a few deductions that were to come to me). I was double charged for a check out report and never got refunded for this error on their part (despite asking many many times). I'll never work with CBRE again based on this experience and would strongly advise tenants against it too.NegativeResponsiveness
5/5
GoogleWe just moved in a flat and were guided by Alex Myles, a very prompt and professional guy who put a lot of effort in helping us to rent the flat. His dedication to his job is noticeable and I would gladly recommend his services! I’m glad that we rented through CBRE, as they deliver what they promise! Thanks Alex & CBRE!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleA very special thanks to Alex Myles who put in the effort to make my move-in process a smooth and efficient one. Thanks Alex for helping me not go through what is usually a hassle for so many. Throughout the entire process, Alex was always available and prompt in answering any questions I had as well as guiding me through all the steps. He is an all-around professional and I would, without the slightest doubt, recommend his services.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRecently Alex Myles from CBRE team has helped me in renting a property. I found Alex very professional and responsive. He patiently helped me with all my queries. He was kind enough to accommodate me during his appointments when I was running late. He has an attitude of going for an extra mile to help his customers. I would highly recommend him! ThanksPositiveResponsiveness, Professionalism, Value
5/5
GoogleAlex Myles from CBRE team has helped me in renting a property. Alex is very professional and helpful. He patiently helped me with all my queries and assisted me with everything, always on time. I have never received before such a professional service from a renting agency! I would highly recommend Alex Myles! Thanks for all your help!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleWe had Fiona Quirke as the agent, who was very helpful with any questions we had and would highly recommend her and was highly professional.
4/5
GoogleI have been using CBRE to manage my property for just over three years and have no complaints. They offer competitive rates, and quality service; giving me peace of mind knowing my tenants are in good hands.
5/5
GoogleWe have just positive feedback for this agency. The caring and the kindness we received was just incredible,outstanding Always available and fast, with solutions for anything you need. A special thanks to Fiona that helped out finding the place of our dream.So professional with her amazing service 5 stars Super happy!
5/5
GoogleSuper professional team. The whole renting process was handled flawlessly from the first visit to getting the keys
5/5
GoogleAllison and Daniel have been so supportive in my virtual quest to find a flat to rent in London. Moving in from abroad during a national lockdown is stressful as is, and they made sure the process was as smooth as can be - even connecting …
5/5
GoogleFiona has helped me through my house purchasing process, she has been bright and reliable through the whole process. My appreciation is beyond words for being helped find a perfect home. She has been very considerate and I would definately recommend her to my friends who are thinking of buying a property. much appreciated!
5/5
GoogleAs someone who just moved from Paris to London, the rental experience in this city was quite new for me. Thanks to Fiona's professionalism and responsiveness, I was able to find a new home in a matter of days, whose quality far exceeded my …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
CBRE Residential has 543 reviews across its four offices, rated 4.7 out of 5 overall: 430 on Google, 113 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
CBRE Residential has the most, with 220 reviews rated 4.6 out of 5, followed by CBRE Residential with 158.
CBRE Residential, Millennium Harbour, 22 Westferry Road E14 8LW; CBRE Residential, Henrietta House, Henrietta Place W1G 0NB; CBRE Residential, 12a Flagstaff House, 9 St George Wharf SW8 2LE; CBRE Residential, 9-12 Bow Street WC2E 7AB.
6 reviews from sellers, rated 5.0 out of 5 on average. For example, Andrew wrote: "Used CBRE as sole selling agent, and worked with Darren Gibbinson throughout the process. Had the luxury of a generous time to sell and complete given my ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Winona wrote: "I am an overseas owner of my first property in UK.. I went through whole purchase & letting while I was not physically present.. Comparing to the experiences I ..."
84 reviews from tenants, rated 5.0 out of 5 on average. For example, Tatjana wrote: "First of all so sorry, that my review is coming so late. Should have done it weeks ago because Alex had definitely deserved it ! He helped me to negotiate ..."
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.