Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleTerrible Customer Service Experience with CBRE and Jarryd
I recently had the unfortunate experience of dealing with CBRE and one of their agents, Jarryd. The level of incompetence and lack of professionalism displayed by both the company and Jarryd personally was nothing short of appalling.
After agreeing to the terms of a rental offer, I was shocked to receive a condescending and disrespectful email from Jarryd, attempting to renegotiate the terms at the last minute. Not only was this a clear breach of our agreement, but it also demonstrated a complete disregard for basic principles of customer service.
Furthermore, Jarryd's arrogant demeanor and attempts to lecture me on industry practices were highly inappropriate and offensive. It is clear that neither CBRE nor Jarryd value their clients or understand the importance of clear communication and mutual respect.
I strongly advise anyone considering doing business with CBRE or working with Jarryd to think twice. Their poor customer service and unprofessional behavior make them unfit to represent any reputable company. Avoid at all costs!
Marcos · 21 May 2024 · CBRE Residential
★★★★★ 5/5
GoogleI can't thank enough Darrell Rabess for his professionalism, customised approach to match mine and my partner's needs for the ideal property, and most importantly, his transparency and dedication to support me and my partner in finding the best property for us.
Having dealt with a number of agents ( more than 10) I can say that Darryl is number one among them and I would strongly recommend him to any buyer because of his raport building skills but also seriousness in approaching my needs as a buyer.
Larisa · 21 May 2024 · CBRE Residential
Agent replied · 20 June 2024
Congratulations on your new home and thank you for letting us know about your 5-star experience with CBRE and specifically Darrell Rabess. Darrell is always happy to go the extra mile for his clients and we're sure that he will be delighted to hear how you've rated him against his contemporaries. Should you need any future property help, please do reach out as we'll be happy to assist.
★★★★★ 5/5
GoogleGlobal property super power! Boom!
Al · 22 April 2024 · CBRE Residential
★★★★★ 4/5
GoogleGreat offices show casing the firm's services
S · 22 April 2024 · CBRE Residential
★★★★★ 5/5
GoogleRating only, no written review.
Sajad · 13 April 2024 · CBRE Residential
Agent replied · 13 April 2026
Thank you for your 5-star rating!
★★★★★ 5/5
GoogleDan was so helpful and easy to contact throughout the process
Maha · 13 April 2024 · CBRE Residential
Agent replied · 30 July 2023
Thank you for sharing your 5-star experience with us. We will be sure to let Dan know how pleased you are with his service and look forward to assisting with your future property needs.
★★★★★ 5/5
GoogleSam was amazing, so fast, efficient and helpful. We could not buy our place in Holland Park without daily Sam’s help for 3 months. He is a truly great asset to your Organization
Hamideh · 13 April 2024 · CBRE Residential
Agent replied · 30 July 2023
Congratulations on your new home and thank you for sharing your 5-star experience with us. We'll be sure to share with Sam just how pleased you are with his service, and we look forward to helping with your future property needs.
★★★★★ 5/5
GoogleMy wife and I just bought our first home, and we are very excited! Buying a house is a very significant milestone, and it can be a very daunting process, especially in our case. But, thanks to the outstanding service provided by Darrell Rabess at CBRE who went above and beyond, our experience was nothing short of amazing. His support and encouragement never wavered even during the most challenging moments of the home-buying process. He was more than just a realtor to us; his attention to detail, deep understanding of the market, and willingness to listen to our needs made him a trusted advisor.
We truly appreciated how Darrell made himself available at all hours to address our concerns, answer our questions, and provide us with the reassurance we needed when making such a life-changing decision. Darrell's negotiation skills were impressive; he got us a very good deal with the developer, which was even better than what we had anticipated.
Darrell's network of contacts in the industry, from mortgage brokers to solicitors, was invaluable. He connected us with top-notch professionals who provided the same high level of service, making the entire process seamless and stress-free. His hard work and dedication were crucial in making our dream of owning our own home a reality.
One of the things that stood out to us was Darrell's honesty. He never hesitated to give us his genuine opinion, even if it wasn't what we were hoping to hear, ensuring we made the most informed choices. This level of integrity is something we greatly valued and is a testament to his commitment to his clients.
Thanks immensely to Darrell and the CBRE team for helping us reach this milestone.
Philip · 23 March 2024 · CBRE Residential
Agent replied · 20 June 2024
We love hearing from our happy customers and clients, but rarely do we receive as extensive and specific feedback as you've provided. Thank you so much for taking the time to do so. We greatly appreciate it and know that Darrell will be delighted to hear just how pleased you are with his service. We hope that you and your wife love your new home and we look forward to assisting with your future property needs.
Congratulations!
★★★★★ 5/5
GoogleRating only, no written review.
Timo · 22 February 2024 · CBRE Residential
★★★★★ 5/5
GoogleI cannot overstate how amazing my experience with Adam Dockley has been. As our long-standing agent, he has consistently exceeded our expectations, and we have always had exceptional interactions with him. First worked with Adam in 2018 when I was looking for a place during my bachelor's, and his professionalism, expertise, and dedication left a lasting impression on myself and my family.
Fast forward to 2023, and I'm now pursuing my Masters's and building my career here in London. Despite the years that have passed, Adam remains an integral part of my journey. His unwavering support, guidance, and advocacy have been invaluable, and I'm grateful to have him as my agent.
Adam's commitment to excellence is evident in everything he does. He takes the time to understand our needs, preferences, and goals, and he always goes above and beyond to ensure that we get the best possible outcomes. Whether it's finding us the perfect property, negotiating terms, or providing us with valuable advice, Adam always delivers exceptional results.
In a world where exceptional service is becoming increasingly rare, Adam stands out as a true professional. Adam is like family, and we look forward to continuing to work with him and benefiting from his expertise, and I would highly recommend him to anyone looking for an outstanding agent!!
Darwisyah · 10 January 2024 · CBRE Residential
Agent replied · 9 January 2025
Thank you for sharing your 5-star experience with us. We love receiving detailed feedback like this and greatly appreciate your taking the time to do so. Adam is an incredible agent and we will be sure to let him know just how pleased you are with his service over the years. We thank you for your continued business, and look forward to assisting with your property needs in the future.
★★★★★ 5/5
GoogleWe just rented our new home with my wife and little boy. Karim was with us all the time and was answering even after working hours. After that it was Porsha who took over. What to say amazing as well helping us and answering all our questions! We had a very little dead line to make the deal with the landlord but they did it just in time! Thank you guys!!!
Kristiqn · 25 December 2023 · CBRE Residential
Agent replied · 24 March 2024
Hi Kristiqn,
Thank you for sharing your 5-star experience with us. Karim is an extremely hard worker and is always happy to go the extra mile for his clients, so I know he'll be happy to hear that you truly valued his efforts. Congratulations on your new apartment and please do let us know whenever we can assist your family with your property needs.
Warm regards,
CBRE
★★★★★ 1/5
GoogleDon’t buy a new build property from them unless you’re completely clued up on all of the issues that might happen- they are cowboys who only care about commission. The sales team just spouted rubbish throughout and gave me terrible and wrong advice. After the sale the whole property was full of issues that I was told before purchasing would be fixed, the developer had 0 intention of fixing and cbre pretended they were going to support and then just ignored all my emails. The whole thing has been a horrendous experience. I’m 2 years on and trapped in a new build full of problems and service charge that has increased from the projected 2k to 6k. Please please - anyone else looking to buy just stay clear.
Sam · 22 October 2023 · CBRE Residential
★★★★★ 5/5
GoogleRating only, no written review.
Vanvada · 28 September 2023 · CBRE Residential
★★★★★ 5/5
GoogleHenrietta House is the best working environment I have ever worked in. Stylish nd well planned around the workers needs
Natalie · 28 September 2023 · CBRE Residential
Agent replied · 28 October 2023
Thank you, Natalie. We are very proud of our headquarters and are pleased to hear this feedback.
★★★★★ 5/5
GoogleDarren at CBRE was incredibly professional, hard-working and personable. He went above and beyond to facilitate the deal.
I'm ecstatic at the end result!
Thank you very much CBRE!
Thank you so much Darren!
Damel · 28 September 2023 · CBRE Residential
Agent replied · 30 September 2023
Thank you for sharing your 5-star experience with us. Nothing makes us happier than to receive feedback like this from our clients, as it reminds us why we put in the effort we do to achieve outcomes like this. Congratulations on your new apartment; we look forward to helping with your future property needs.
★★★★★ 5/5
GoogleI had a great experience searching for an apartment. Adam, the realtor who assisted me in finding it, was very professional and remarkably helpful. He went above and beyond to show me properties he thought I might appreciate.
Skander · 23 September 2023 · CBRE Residential
★★★★★ 1/5
GoogleI checked out 15 days ago. Still no deposit return!Your tenancy manager gave me the email address of the accountant. But the accountant hardly ever replies my email nor answers the call.
Zhang · 9 September 2023 · CBRE Residential
★★★★★ 1/5
GoogleThe worst property management company...
If you are renting and CBRE will become your property manager, think twice!!!
They increased the rent during my 2-year 'fixed term' tenancy. Although it's unlawful to increase the rent during a fixed term contract, they threatened to kick out from the flat by using the break clause.
At the end of the tenancy they wanted to charge 700£ (ie. each water drip mark 35£) for the wears & tears without a bill and the case went to DTS who decided that all are irrelevant and can be also removed by cleaning and therefore they only cut the cleaning fee from the deposit and returned the majority.
Gurkan · 13 August 2023 · CBRE Residential
★★★★★ 5/5
GoogleExcellent service from Karim, super fast in communication and very helpful throughout the search process of our flat, thank you!
Ilma · 13 August 2023 · CBRE Residential
Agent replied · 27 August 2023
Thank you for sharing your 5-star experience with us. We will let Karim know how pleased you are with his service, and look forward to assisting with your future property needs. Congratulations on your new flat!
★★★★★ 5/5
GoogleKarim was incredibly helpful in helping us find our dream flat - communication and proactivity was top notch.
Bronte · 13 August 2023 · CBRE Residential
Agent replied · 27 August 2023
Thank you for sharing your 5-star experience with us. We will let Karim know how pleased you are with his service, and look forward to assisting with your future property needs. Congratulations on your new flat!
★★★★★ 5/5
GoogleI cannot overstate how amazing my experience with Adam Dockley has been. As our long-standing agent, he has consistently exceeded our expectations, and we have always had exceptional interactions with him. First worked with Adam in 2018 when I was looking for a place during my bachelor's, and his professionalism, expertise, and dedication left a lasting impression on myself and my family.
Fast forward to 2023, and I'm now pursuing my Masters's and building my career here in London. Despite the years that have passed, Adam remains an integral part of my journey. His unwavering support, guidance, and advocacy have been invaluable, and I'm grateful to have him as my agent.
Adam's commitment to excellence is evident in everything he does. He takes the time to understand our needs, preferences, and goals, and he always goes above and beyond to ensure that we get the best possible outcomes. Whether it's finding us the perfect property, negotiating terms, or providing us with valuable advice, Adam always delivers exceptional results.
In a world where exceptional service is becoming increasingly rare, Adam stands out as a true professional. Adam is like family, and we look forward to continuing to work with him and benefiting from his expertise, and I would highly recommend him to anyone looking for an outstanding agent!!
Darwisyah · 6 August 2023 · CBRE Residential
Agent replied · 27 August 2023
Thank you for sharing your 5-star experience with us. We love receiving detailed feedback like this and greatly appreciate your taking the time to do so. Adam is an incredible agent and we will be sure to let him know just how pleased you are with his service over the years. We thank you for your continued business, and look forward to assisting with your property needs in the future.
★★★★★ 5/5
GoogleExcellent 👍 very neat and clean well maintained and manage office, library, meeting room, conference as well as Kitchen sports very nice 👍 …
Ashok · 23 July 2023 · CBRE Residential
Agent replied · 30 July 2023
Thank you for sharing your 5-star experience with us. We are delighted that you're pleased with the level of service we provide.
★★★★★ 5/5
GoogleRating only, no written review.
Zana · 16 July 2023 · CBRE Residential
★★★★★ 5/5
GoogleKarim is really professional and warm hearted! Always give me the BEST support with a really competitive price!!
JIANING · 16 July 2023 · CBRE Residential
Agent replied · 30 July 2023
Thank you for sharing your 5-star experience with us. We will be sure to let Karim know how pleased you are with his service and look forward to assisting with your future property needs.
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