Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleFinding our new flat was a truly delightful experience thanks to Jessica and CBRN. From the very beginning, Jessica was incredibly friendly, helpful, and efficient. She really listened to our needs and showed us properties that were a great fit. The viewing process was smooth and well-organized, and Jessica was always available to answer our questions. Throughout the entire application and move-in process, she kept us well-informed and made everything feel effortless. We are so grateful for her dedication and support in finding us the perfect home. We highly recommend Jessica and CBRN to anyone looking for a fantastic and stress-free letting experience!
Mohammad · 20 April 2025 · CBRE Residential
Agent replied · 13 April 2026
Thank you for taking the time to write such a detailed review of your experience with us. We're delighted to see that you received 5-star service from Jessica and would highly recommend CBRE Residential to others. Please let us know if we can be of help in the future, and congratulations on your new home!
★★★★★ 5/5
GoogleI was looking to rent a house, and Jame was the sales agent who helped us find the perfect flat in West Hendon. From the very beginning, Jame was professional, attentive, and genuinely helpful throughout the entire process. He listened to our needs, answered all our questions promptly, and made the whole experience smooth and stress-free.
Thanks to his dedication and local knowledge, we found a great place that suits us perfectly. I really appreciated his honesty and clear communication, qualities that can be hard to find. I highly recommend Jame to anyone looking to rent in the area!
Sergio · 17 April 2025 · CBRE Residential
★★★★★ 5/5
GoogleI recently worked with Stefanie Penev at CBRE on the letting of a West End apartment and found her very professional, courteous and collaborative.
I would recommend her work to prospective clients.
Alan · 13 April 2025 · CBRE Residential
Agent replied · 13 April 2026
Thank you for sharing your 5-star experience with us. Finding the perfect apartment to let in the West End can be very stressful. We're pleased to hear that Stefanie to exceptional care of you and that you'd recommend her to others.
Congratulations on your new home, and we look forward to assisting with your future property needs.
★★★★★ 5/5
GoogleOutstanding service from Rumi Lepicheva
at CBRE who helped us secure a new home. Many thanks Rumi for your constant communication and reassurance through the whole process.
Stephanie · 13 April 2025 · CBRE Residential
Agent replied · 13 April 2026
Thank you for letting us know how pleased you are with the service which Rumi provided with your property search. We love hearing that our customers have received the 5-star service we strive to provide, and hope that you love your new home. Congratulations, and do let us know if we can be of help with any future property needs.
★★★★★ 5/5
GoogleWe want to share our fantastic experience with Dejvi Aliaj, an incredible real estate agent at CBRE! From the get-go, Dejvi provided stellar service and professionalism that really stood out. He was there for us every step of the way, and honestly, we couldn’t be happier with our new home!
Dejvi truly went above and beyond to help us secure the rental deal for our flat. His expertise and negotiation skills were key in getting us the best terms possible. It felt like he was genuinely invested in our journey, always ready to answer our questions or negotiate on our behalf!
What impressed me the most was his dedication, even after the deal was done. When a hiccup with the building management arose, Dejvi jumped in at 9 pm on a Saturday to sort it out! Now that’s commitment!
I wholeheartedly recommend Dejvi Aliaj if you’re looking for a reliable and trustworthy agent in London. His professionalism and exceptional service truly set him apart.
Thank you, Dejvi! You’ve made our home search a delightful experience, and we’re so grateful!
Cheers!
Sergii
Serg · 13 April 2025 · CBRE Residential
Agent replied · 13 April 2026
Wow! Thank you for taking the time to write such a detailed review of your purchase experience. We're delighted to see that you received 5-star service from Dejvi and would highly recommend CBRE Residential to others. Congratulations on your new home!
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Conor throughout our search for a new home. Outstanding service, 5 stars!
Kathrine · 4 April 2025 · CBRE Residential
Agent replied · 13 April 2026
Congratulations on your new home, and thank you for sharing your 5-star experience with us.
★★★★★ 5/5
GoogleDarrell Rabess is a highly dedicated and professional agent who goes the extra mile. His persistence, attention to detail, and commitment to client needs truly set him apart.
Meg · 3 April 2025 · CBRE Residential
★★★★★ 5/5
GoogleI am very happy with CBRE especially Conor Mulvihill which he is very professional and he scure a very good tenant based on the request of the landlord.
Nahel · 30 March 2025 · CBRE Residential
Agent replied · 3 June 2025
Thank you for letting us know how pleased you are with Conor's service. He always strives to provide 5-star service, and we know that he'll appreciate knowing that you appreciate his efforts. Thank you!
★★★★★ 5/5
GoogleI had the pleasure of working with Conor from CBRE during my property search, and his professionalism and dedication truly stood out. From the very beginning, he was incredibly responsive and made himself available whenever we needed, ensuring that every question was answered with patience and clarity.
What impressed me most was his trustworthiness and commitment to genuinely helping us. As newcomers to the country, we relied on his expertise, and he went above and beyond to validate other options, making sure we had all the information needed to make the right decision. It was clear that he takes great pride in his work and puts his clients first at every step.
If you’re looking for a reliable, knowledgeable, and client-focused agent, Conor is the one to trust. Highly recommended!
Ulzhan · 27 March 2025 · CBRE Residential
Agent replied · 29 May 2025
Congratulations on your new home and thank you for taking the time to write such a comprehensive review! We are delighted to hear that Conor provided you with a 5-star experience, and please let us know whenever we can be of help in the future.
★★★★★ 5/5
GoogleIt was a pleasure working with James across developments in East and West London. Highly recommend them. James customer service is exceptional. Always prompt, professional and incredibly knowledgeable on the build to rent sector. A fantastic asset to any team!
Matthew · 22 March 2025 · CBRE Residential
★★★★★ 1/5
GoogleI contacted Kelly CBRE and the company through email about the flat I am currently living in and they take months to never even reply and when they do it’s only about asking for payment. Yet I’ve been living in the current flat I am living in for months just for my name to not be put on the tendency contract, we contacted her for months to get my name on it and she ghosted us. FYI I paid for 6 months beforehand and she ghosted me and my cousin after we made the payment. All they care about is money, and now I also don't have a tendency history because she was too lazy to reply to our email.
Monik · 1 January 2025 · CBRE Residential
★★★★★ 1/5
GoogleThe team is not helpfull at all, when I try calling I need call 6 numbers as they usually don't answer. All our issues take a month to sort out.
Patryk · 14 December 2024 · CBRE Residential
★★★★★ 5/5
GoogleWe’ve had a great experience with CBRE for many years. Their team is professional, responsive, and reliable. Highly recommend their services!
Behnaz · 3 December 2024 · CBRE Residential
Agent replied · 10 December 2024
Thank you for sharing your personal experience working with us over the years. We are delighted to hear how happy you are with our services and look forward to assisting with your future property needs.
★★★★★ 1/5
GoogleRented a property through CBRE, never missed a payment and returned the property in exact the same condition (professionally cleaned) and now can not get my deposit back for 2 months!! Absolutely unprofessional, do not reply to e-mails unless you send complaint letter. In breach of our tenancy agreement so have to open a resolution case with Deposit Protection agency. Would not recommend
Anastasia · 16 November 2024 · CBRE Residential
★★★★★ 1/5
GoogleThis is by far the worst property management company I have ever dealt with. If you’re considering renting a property they manage, be warned. They’ve taken triple rent payments by ‘mistake’ ignored my emails, and their property managers are consistently unhelpful and passive-aggressive. Save yourself the trouble and run.
Ffion · 19 October 2024 · CBRE Residential
Agent replied · 24 October 2024
Hi Ffion, I understand the team has been in contact with you directly regarding this matter which has since been resolved. Please do reach out directly if we can help further.
★★★★★ 1/5
GoogleAs a tenant:
* CBRE breaches terms of their agreement, accepting rent for our tenancy, whilst permitting another to move in violating our right to peaceful enjoyment
* Extremely unresponsive to bathroom issues. Our toilet was unusable for 6 months of the 18 months we were there
* Frivolous charges that hold no water, expecting tenants to cover inexistent charges.
* Chases when rent is paid one day late but happy to hold onto overpaid rent for almost a month, without getting in touch.
They may be great if you are the landlord. Absolutely the worst if you are a tenant. They will try their very best to extract every penny from you.
Kheng · 17 October 2024 · CBRE Residential
★★★★★ 5/5
GoogleWe recently sold our house with them, Darren was responsive, supportive and professional. Any queries I had were immediately met with a response. Me and my family are very thankful for his services, he is the best agent I've ever worked with. The sale was made possible with him and I highly recommend! Thank you very much Darren!!
Q · 21 August 2024 · CBRE Residential
Agent replied · 26 August 2024
Thank you for taking the time to share your 5-star experience with us. We are so pleased to hear that Darren exceeded expectations with both his service and the results you were able to achieve with the sale of your property. Do let us know if we can be of help with any future property needs; we'd be delighted to assist you.
★★★★★ 5/5
GoogleDarren from CBRE recently sold my property in London. He was great to work with, always available to contact and helping and following up whenever and wherever was needed.
Paris · 29 July 2024 · CBRE Residential
Agent replied · 26 August 2024
Thank you for trusting us with the sale of your home and for taking the time to share your 5-star experience. We look forward to assisting with your future property needs.
★★★★★ 5/5
GoogleDarren did a great job
Victoria · 27 July 2024 · CBRE Residential
★★★★★ 1/5
GoogleMoved into our apartment in London Dock in early March and we are on our 3rd CBRE property manager in 2.5 months and the service has been terrible.
CBRE assumed it was fine to rent an apartment with soiled mattresses, bedroom curtains hanging off, a fly infestation, broken windows, missing light bulbs and countless other issues. Mattresses apart we are still waiting for a resolution to many of these issues today.
Seems like CBRE are happy to collect letting agent fees without taking any responsibility in managing contractors or visiting the property.
Jack · 30 May 2024 · CBRE Residential
Agent replied · 20 June 2024
We understand that our Canary Wharf letting team has been in contact with you directly and that all requested works are either scheduled or complete.
Please do reach out directly if we can help further.
★★★★★ 5/5
GoogleMary-Felicia was brilliant throughout the entire process end to end. She was super responsive via email and call when we were enquiring about the property, 100% at hand for answering queries and providing updates during referencing and ensured the process was completed as smoothly and quickly as possible. Thanks to Mary-Felicia this has been the easiest moving process I’ve experienced so far. Thanks for your professionalism and going above and beyond to make this experience so easy :)!
Karum · 24 May 2024 · CBRE Residential
Agent replied · 21 June 2024
Thank you for letting us know just how pleased you are with Mary-Felicia and your 5-star experience with CBRE Residential. Congratulations on your new home and do let us know whenever we can help with your property needs.
★★★★★ 5/5
GoogleRating only, no written review.
Mickey · 22 May 2024 · CBRE Residential
★★★★★ 5/5
GoogleI've been in my place for almost 18 months and Monika at CBRE has been amazing ever since I moved in. She's helpful, friendly, quick to respond and very good at what she does! Very lucky to have her as my CBRE manager!!
M · 22 May 2024 · CBRE Residential
★★★★★ 5/5
GoogleI highly recommend Darren. Very professional and knowledgeable.
5 stars from me.
Gary · 21 May 2024 · CBRE Residential
Agent replied · 20 June 2024
Thanks Gary! We're pleased that you're pleased. Do let us know whenever we can be of assistance.
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