Trusted Agent profile

Cavendish Estate Agents in Mold, Chester and Ruthin

4.7

★★★★★ Excellent

620 reviews across 3 offices and 3 platforms

Cavendish Estate Agents has three offices, in Mold, Chester and Ruthin. Together they have 620 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.8 / 5

550

Reviews on Google

All 3 offices

Facebook logo

4.6 / 5

18

Reviews on Facebook

All 3 offices

Trustpilot logo

52

Reviews on Trustpilot

All 3 offices

Our offices

Cavendish Estate Agents's three offices, most reviewed first. Each has its own page.

Latest reviews from every Cavendish Estate Agents office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Inspection took place today and everything was easy and straightforward. First time I have worked with Cavendish and so far the feedback on them is excellent. Received a timely email to inform me when the inspection would take place, received a call this morning from Liberty to briefly discuss the inspection process, and had a follow up email again from Liberty to say that the inspection was complete - overall an excellent experience.

Sion · 14 January 2026 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you for your wonderful review, Sion! We're delighted to hear that your inspection experience. Our team strives for excellent communication and service, and we're glad it showed.

5/5

Trustpilot

Inspection

Liberty was very polite and efficient during the house inspection, asking good questions and making the process very easy.

Maria · 13 January 2026 · Cavendish Estate Agents Ruthin

5/5

Trustpilot

Review from home buyer

We bought a house through Cavendish. They were very helpful and proactive throughout the moving process. Quick response times from Emily and her team. Whilst also great at communicating with us and the rest of the chain so that the move could run as smoothly as possible.

Tom · 19 December 2025 · Cavendish Estate Agents Ruthin

5/5

Google

Great to meet Liberty Clegg from Cavendish Rentals Mold branch at our property inspection today. Great professional, knowledgable and very thorough.

Peter · 15 December 2025 · Cavendish Rentals Ltd Mold

Agent replied · 15 April 2026

Thanks for your kind review

4/5

Google

My wife who was present during the inspection said everything went well. Pictures of items with concerned taken with the hope to get them fixed

Ganiyu · 14 December 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you for your feedback, Ganiyu! We're glad to hear that the inspection went well and that your wife had a positive experience. We appreciate your attention to detail regarding th

5/5

Google

Liberty at Cavendish always very helpful. Very pleased with the property management from Cavendish rentals

John · 14 December 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you, John, for your kind words! We're thrilled to hear that you had a positive experience with our property management at Cavendish Rentals. Our team strives to provide excellent service, and your feedback motivates us to keep up the good work. We look forward to assisting you again in the future!

5/5

Google

I was somewhat apprehensive about the mid term inspection of the property I rent through Cavendish Rentals not knowing what to expect. My review, carried out by Liberty Clegg was not only a very thorough inspection of the property but carried out by Liberty in a most pleasant and engaging manner. I wish to thank Liberty, and Cavendish, for conducting this inspection and asking me if I have had any concerns as to the condition and maintenance of the property of which I have none. Many thanks to Liberty Clegg. Stuart Pearson. May 2025 Liberty came to do the second inspection of the property today. It is a delight to have her carrying out the inspection in such a professional and friendly way. While carrying out the inspection she did so in a very supportive ,manner, checking that all is well with me, being eighty that is most appreciated. I look forward to her next inspection visit. Stuart Pearson November 2025

Stuart · 14 December 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you for your review

1/5

Google

If you’re thinking of renting through Cavendish Rentals, don’t. Unless you enjoy being lied to, ignored, and ripped off. We lived in one of their managed flats for 15 months. Throughout that time, they constantly praised us as “model tenants” who kept the flat in excellent condition. During inspections, they even admitted the hallway outside our flat was in awful shape, cracked walls, mold, and flaking paint, and promised to send someone to fix it. No one ever came. When we moved in, the flat was okay but far from spotless: marked carpets, a broken toilet, cobwebs, and plenty of dust. We cleaned, repaired, and looked after that place better than its previous tenants ever did. When we moved out, we professionally cleaned the carpets (with receipts) and scrubbed every inch of the flat until it looked better than when we arrived. The landlord confirmed there was no damage and said he was happy with the condition. Then came the sting: Cavendish Rentals hit us with a £215 “cleaning” charge, for a spotless flat they’d just praised. No justification, no evidence, nothing. Just another shameless attempt to squeeze tenants for money they don’t owe. To make things worse, the landlord, Ian Hart, ignored our emails for two weeks when it came to returning our deposit, dragging his feet the entire way. Only after constant chasing did anything move forward and after battles, the charge was reduced to £155, which we reluctantly accepted as we needed the deposit for our new house. Cavendish Rentals and Ian Hart are the perfect pairing of incompetence and greed. They’ll smile, make promises, and then quietly find new ways to take your money. If you value honesty, communication, or even the slightest bit of professionalism, avoid Cavendish Rentals like black mold, which, fittingly, is something they also ignore.

Kaya-Mai · 17 November 2025 · Cavendish Rentals Ltd Chester

5/5

Google

A fantastic service! I was impressed with the professionalism of Sophie and Annie and also in how quickly a new tenant was found for our family bungalow. Sophie was approachable, helpful and really friendly and she made the whole process stress free from start to finish. Thank you so much 😊 …

Carys · 15 November 2025 · Cavendish Rentals Ltd Mold

Agent replied · 15 April 2026

Thank you so much for this lovely review, it’s great to hear you had such a great experience!

5/5

Google

Rating only, no written review.

Robert · 15 November 2025 · Cavendish Rentals Ltd Mold

Agent replied · 15 April 2026

thank you for the 5* rating :)

1/5

Google

If you’re thinking of renting through Cavendish Rentals, don’t. Unless you enjoy being lied to, ignored, and ripped off. We lived in one of their managed flats for 15 months. Throughout that time, they constantly praised us as “model tenants” who kept the flat in excellent condition. During inspections, they even admitted the hallway outside our flat was in awful shape, cracked walls, mold, and flaking paint, and promised to send someone to fix it. No one ever came. When we moved in, the flat was okay but far from spotless: marked carpets, a broken toilet, cobwebs, and plenty of dust. We cleaned, repaired, and looked after that place better than its previous tenants ever did. When we moved out, we professionally cleaned the carpets (with receipts) and scrubbed every inch of the flat until it looked better than when we arrived. The landlord confirmed there was no damage and said he was happy with the condition. Then came the sting: Cavendish Rentals hit us with a £215 “cleaning” charge, for a spotless flat they’d just praised. No justification, no evidence, nothing. Just another shameless attempt to squeeze tenants for money they don’t owe. To make things worse, the landlord, Ian Hart, ignored our emails for two weeks when it came to returning our deposit, dragging his feet the entire way. Only after constant chasing did anything move forward and after battles, the charge was reduced to £155, which we reluctantly accepted as we needed the deposit for our new house. Cavendish Rentals and Ian Hart are the perfect pairing of incompetence and greed. They’ll smile, make promises, and then quietly find new ways to take your money. If you value honesty, communication, or even the slightest bit of professionalism, avoid Cavendish Rentals like black mold, which, fittingly, is something they also ignore.

Kaya-Mai · 15 November 2025 · Cavendish Rentals Ltd Mold

5/5

Google

Annie was brilliant throughout the process, made things very easy & understandable which was helpful with my relocation and my partner moving locally. Would definitely use Cavendish & Annie again.

Tom · 15 November 2025 · Cavendish Rentals Ltd Mold

Agent replied · 15 April 2026

Thank you so much for the lovely feedback! We’re delighted to hear Annie made everything easy to understand during your relocation. Wishing you all the best in your new home.

5/5

Google

Staff are nice and friendly with a profesional touch

Paul · 15 November 2025 · Cavendish Rentals Ltd Mold

Agent replied · 15 April 2026

Thank you for your lovely feedback! We’re so pleased to hear that you found our team friendly and professional. Providing a welcoming and high-quality service is very important to us, and your kind words mean a lot.

5/5

Google

Really good/ friendly service from Annie - she’s been so helpful all the way through the process

Chloe · 15 November 2025 · Cavendish Rentals Ltd Mold

4/5

Trustpilot

Liberty Clegg did my inspection today…

Liberty Clegg did my inspection today and was very polite and Professional.

Nicholas · 14 November 2025 · Cavendish Estate Agents Ruthin

5/5

Google

Had Liberty Clegg come round today for our house inspection very professional and polite can highly recommend

Carl · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you, Carl, for your fantastic review! We're thrilled to hear that Liberty provided you with a professional and polite service during your house inspection. Your recommendation means a lot to us.

5/5

Google

Our inspection with Abigail was a lovely experience and very positive. We look forward to the next one. George

George · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you, George!

5/5

Google

How did a great job presenting our house for sale so good it sold yo the first viewer. Well done Cavendish Ruthin would recommend.

Denise · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you so much for your kind words, Denise! We're thrilled to hear that our presentation helped sell your house to the first viewer. Your recommendation means the world to us. If you need any assistance in the future, don't hesitate to reach out!

5/5

Google

Had a great, friendly and very efficient service from the girls at Cavendish, Ruthin whilst purchasing our house. Special thanks to Caroline and Luned. Very Best Wishes, Hannah and William

Shirl · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with Caroline and Luned. Your kind words mean a lot to us

5/5

Google

We initially struggled to sell our house, but after talking to Cavendish and agreeing to switch to them they managed to find the perfect buyer. Thanks to all the team.

Stuart · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you, Stuart, for your wonderful review! We're thrilled to hear that our team at Cavendish Estate Agents was able to help you find the perfect buyer for your home. If you ever need assistance in the future, don't hesitate to reach out!

5/5

Google

Liberty who came to inspect the house was very friendly and very patient with me as it was my first inspection, she asked before going into each room if it was okay and that made me feel good, she was fantastic and it was great to be told my home was immaculate which is what I was aiming for same as my house mate

Jamie · 14 November 2025 · Cavendish Estate Agents Ruthin

Agent replied · 14 April 2026

Thank you, Jamie, for your wonderful review! We're thrilled to hear that Liberty made your first inspection a positive experience. It's great to know that you felt comfortable and appreciated her patience. We pride ourselves on providing excellent service and it's fantastic to hear your home met your expectations! If you need any further assistance, feel free to reach out. Best wishes from all of us at Cavendish Estate Agents Ltd - Ruthin!

1/5

Trustpilot

If you’re thinking of renting through Cavendish, don’t!

If you’re thinking of renting through Cavendish Rentals, don’t. Unless you enjoy being lied to, ignored, and ripped off. We lived in one of their managed flats for 15 months. Throughout that time, they constantly praised us as “model tenants” who kept the flat in excellent condition. During inspections, they even admitted the hallway outside our flat was in awful shape, cracked walls, mold, and flaking paint, and promised to send someone to fix it. No one ever came. When we moved in, the flat was okay but far from spotless: marked carpets, a broken toilet, cobwebs, and plenty of dust. We cleaned, repaired, and looked after that place better than its previous tenants ever did. When we moved out, we professionally cleaned the carpets (with receipts) and scrubbed every inch of the flat until it looked better than when we arrived. The landlord confirmed there was no damage and said he was happy with the condition. Then came the sting: Cavendish Rentals hit us with a £215 “cleaning” charge, for a spotless flat they’d just praised. No justification, no evidence, nothing. Just another shameless attempt to squeeze tenants for money they don’t owe. To make things worse, the landlord, Ian Hart, ignored our emails for two weeks when it came to returning our deposit, dragging his feet the entire way. Only after constant chasing did anything move forward and after battles, the charge was reduced to £155, which we reluctantly accepted as we needed the deposit for our new house. Cavendish Rentals and Ian Hart are the perfect pairing of incompetence and greed. They’ll smile, make promises, and then quietly find new ways to take your money. If you value honesty, communication, or even the slightest bit of professionalism, avoid Cavendish Rentals like black mold, which, fittingly, is something they also ignore.

Kaya · 24 October 2025 · Cavendish Estate Agents Ruthin

5/5

Google

I really appreciate working with Sophie, she has patience, good communication skills and respectful. I recommend her to other clients.

Constance · 20 October 2025 · Cavendish Rentals Ltd Mold

Agent replied · 20 October 2026

Thank you for your review!

5/5

Google

Lovely peoples, friendly staff, they help me quick and smoothly for moving! Thanks so much Sophie and all of you, 100% recommend ❤️

NHẬT · 20 October 2025 · Cavendish Rentals Ltd Mold

Agent replied · 20 October 2026

Thank you for your review!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

Industry awards

Cavendish Estate Agents and its branches won ESTAS awards in one year, most recently 2025.

ESTAS winners in one year, the group and its branches: 2025.

ESTAS awards by year, 2025

Source: ESTAS winners lists, as published, linked by year.

The British Property Awards

Cavendish Estate Agents and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.

British Property Awards by year, 2023 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Cavendish Estate Agents

Which Cavendish Estate Agents office has the most reviews?

Mold has the most, with 232 reviews rated 4.8 out of 5, followed by Chester with 205.

Where are the Cavendish Estate Agents offices?

The three Cavendish Estate Agents offices, by town:

  • Chester: 14 Grosvenor Street, Chester, CH1 2DD
  • Mold: The Cross High Street, Mold, CH7 1AZ
  • Ruthin: St Peters Square Well Street, Ruthin, LL15 1AE
Has Cavendish Estate Agents won any awards?

Yes. At the ESTAS 2025 awards its branches won 1 Gold, 1 Silver, 1 Bronze, 2 Best in County and 3 Best in Postcode awards. The group and its branches have also won 10 other industry awards since 2023.

Reviews may appear on more than one platform.

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