1/5
TrustpilotWhot can i say never wanted second set…
Whot can i say never wanted second set of keys back did not want to pay for them vert poor service tracy said all mony to come back on card lies she lives in woodgate rd seaside
Trusted Agent profile
Cavendish Estate Agents in Mold, Chester and Ruthin
★★★★★
620 reviews across 3 offices and 3 platforms
Cavendish Estate Agents has three offices, in Mold, Chester and Ruthin. Together they have 620 reviews on three platforms, rated 4.7 out of 5 overall.
550
Reviews on Google
All 3 offices
18
Reviews on Facebook
All 3 offices
52
Reviews on Trustpilot
All 3 offices
Our offices
Cavendish Estate Agents's three offices, most reviewed first. Each has its own page.
- Cavendish Rentals Ltd MoldThe Cross High Street, CH7 1AZ232 reviews · 232 on Google (4.8)11 in the last 90 days
- Cavendish Rentals Ltd Chester14 Grosvenor Street, CH1 2DD205 reviews · 186 on Google (4.8)1 in the last 90 days
- Cavendish Estate Agents RuthinSt Peters Square Well Street, LL15 1AE183 reviews · 132 on Google (4.8)14 in the last 90 days
Latest reviews from every Cavendish Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
GoogleVery informative evening
Agent replied · 14 April 2026
Thank you! I’m really glad you found the evening informative, appreciate you taking the time to share that 😊 …
5/5
GoogleThe recent Landlord briefing in Chester was very informative and recommend landlords to attend the next one to keep up to date with changes to legislation.
Agent replied · 14 April 2026
Thank you for your kind feedback! We're really pleased you found the landlord briefing in Chester informative. It's great to hear you'd recommend attending, staying up to date with legislation is so important. We look forward to seeing you at the next one!
4/5
GoogleInformative session Showcased the public speaking skills of the 2 hosts and the journey they had been on to arrive at the event. Some questions couldn’t be answered I would have liked a practical list with resources of what to do by when with the new legislation…this was touched upon though through the health check appt.
Agent replied · 14 April 2026
Thank you for your feedback, we’re glad you found the session informative and enjoyed the speakers’ insights. We appreciate your comments regarding unanswered questions and the practical guidance; we’ll take this on board and look to provide clearer, more structured resources in future sessions.
5/5
GoogleI attended the recent landlord event hosted by Dave and Nicola and it was excellent from start to finish. Both Dave and Nicola spoke brilliantly clear, engaging, and full of genuinely useful insight rather than the usual recycled content. You could tell the room was full of serious, like-minded landlords, which made the whole evening feel worthwhile. I came away with real value and a much clearer perspective on the direction of the travel. It was also great to meet Julian and connect with others in the room. If you’re a landlord and get the chance to attend one of their events, I’d strongly recommend it. I’ll definitely be at the next one.
Agent replied · 14 April 2026
Thank you so much for such thoughtful feedback! We really appreciate it. It’s great to hear you found the session valuable and engaging, and that the room had the right mix of like-minded landlords. We’re glad you made some great connections too, including with Julian. Looking forward to seeing you at the next one!
5/5
GoogleChester Landlord Briefing. Wow really informative, open session discussing the new laws. Really approachable team
Agent replied · 14 April 2026
Thank you so much for the kind feedback! We’re really glad you found the session informative and approachable, great to have you there.
5/5
GoogleThe evening was very informative. It was nice to talk to a few other landlords after in the bar. Thanks for the free drink.
Agent replied · 14 April 2026
Thank you for your lovely feedback! We’re so pleased you found the evening informative and enjoyed connecting with other landlords afterwards, glad you made the most of the drink too 😊 …
5/5
GoogleGreat service and very friendly.
Agent replied · 14 April 2026
thanks for your review :)
5/5
GoogleLiberty was awesome as always. She's always so happy to see us and Chester. She communicates really well and seems to take time to understand our issues
Agent replied · 14 April 2026
Thank you so much! We’re really glad to hear that, Liberty will be delighted!
5/5
GoogleEverything was without a hitch. We're happy. Thank you Liberty!
Agent replied · 14 April 2026
Thank you so much! We’re really glad to hear that
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thank you for your rating :)
5/5
GoogleJust had our inspection done by Libby. As always, she was great, asking about all the details that matter, making sure she didn’t miss anything. I’ve been with Cavendish agency for almost two years now, and all I have experience since is comfort, peace of mind, and care.
Agent replied · 14 April 2026
Thank you so much for your kind words! We’re delighted to hear Libby provided such a thorough inspection and that you’ve felt supported and at ease with us over the past two years. We really appreciate your continued trust in Cavendish.
5/5
GoogleLiberty Clegg came and did a house inspection. She was very friendly and chatty and most importantly very thorough in checking everything worked properly. Well done Liberty Good Job!
Agent replied · 14 April 2026
Thank you so much for your kind feedback! 😊 Liberty will be delighted to hear your lovely comments. We’re really glad you had such a positive experience and that everything was checked thoroughly. Thanks again for taking the time to share this! …
5/5
GoogleSophie of Cavendish Rentals (Mold) has been absolutely brilliant guiding me through this whole rental quagmire ! I have not rented since being a student some 40 years ago (rental was £17 for my 3rd share of a terraced house then !!!) so I was way out of touch. The advice, guidance and general support she offered my during a difficult time was brilliant....Thank you so much Sophie. (PS what a lovely surprise the welcome pack was !)
Agent replied · 15 April 2026
Thank you so much for your kind words! We’re delighted Sophie could support you through the process - she will really appreciate this 😊 …
5/5
GoogleAmazing service - we had a very lengthy moving process (through no fault of Cavendish) and they were always just a call away. 10/10 service every step of the way 👏 …
Agent replied · 14 April 2026
Thank you so much for your wonderful feedback, James! We're thrilled to hear that you had an amazing experience with Cavendish Estate Agents throughout your moving process. Our team is always here to support you, and it's great to know that we met your expectations every step of the way. If you need any assistance in the future, please don't hesitate to reach out. We appreciate your kind words and look forward to serving you again! 👏
5/5
GoogleLiberty was really lovely and helpful during our inspection. Has also helped massively with ongoing issues and remained professional
Agent replied · 14 April 2026
Thank you for your kind feedback! We’re glad to hear Liberty was helpful and professional throughout 😊 …
5/5
GoogleThank you for taking great care in the inspection very pleased
Agent replied · 14 April 2026
Thank you for your kind feedback! We’re glad to hear Liberty was helpful and professional throughout 😊 …
5/5
GoogleNo issues. Was very short and sweet.
Agent replied · 14 April 2026
Thank you for your positive review :)
5/5
GoogleWe have recently sold a property and rented a new one through Cavendish. Sophie Lewis dealt with the rental aspect of it and she was totally professional throughout and a credit to the company. She made the whole process as easy and straightforward as possible. We would definitely recommend Cavendish and Sophie in particular.
Agent replied · 17 October 2026
We’re absolutely delighted to hear about your positive experience with Cavendish, and especially with Sophie. She takes great pride in supporting her clients through what can often be a busy and sometimes stressful time, so it’s fantastic to know she made the rental process feel easy and straightforward for you. Your recommendation truly means a lot to us.
1/5
GoogleI moved into a property managed through Cavendish Rentals only 4 months ago and I’ve never experienced anything as shocking as dealing with them. The lack of communication and professionalism is concerning. Upon first moving in, they hadn’t cleaned the property or carried out the works that had agreed upon. They had excuses for this and blamed the ex-tenants. This was the first red flag, and Neil was very rude and patronising to me as my property manager, when I phoned to explain that all the work hadn’t been carried out and that caused delays for me moving in (having to wait for the carpets to be cleaned, the bathroom etc). Then, everytime it rained, it rained in the hallway and plaster fell off, showing that they had previously painted over this issue. I chased for this to be resolved for 3 months until it was sorted, and it was always me having to contact them for updates and had several emails ignored. In December, the main bedroom window wouldn’t close. 31 days they left this for… 31! In the height of winter. I chased Neil several times and in the end someone else stepped in to resolve it for me within 36 hours when I called the office. Neil is clearly incompetent at helping issues that are detrimental to tenants health and are actually illegal in ignoring. Final nail in the coffin, I emailed this week to ask for a time slot for an inspection they had requested.. only to be told they no longer manager my property and haven’t for a few weeks! No one had told me this, so had something happened, I had no one to contact. Absolutely shocking communication, glad to be rid.
Agent replied · 17 October 2026
Thank you for taking the time to share your feedback. We’re sorry to hear that you were dissatisfied with your experience and that you felt communication fell short of expectations. Moving into a new property should be a smooth process, and we understand how frustrating delays or maintenance concerns can be. Regarding the matters you’ve raised, we log them and work to arrange appropriate attendance as quickly as possible. On occasions where third parties are involved, timeframes can be influenced by factors outside of our immediate control, but we appreciate how important clear updates are during that process. In relation to the change in management, we acknowledge that transitions can sometimes cause confusion if not communicated as clearly as they should be, and we are reviewing our procedures to ensure tenants are kept fully informed. We take all feedback seriously as it helps us review and improve our service standards. We wish you all the best with the new managing agent.
5/5
GoogleRating only, no written review.
5/5
GoogleWe had our routine Annual Inspection as long-term Tenants. The whole process dealt efficiently by Liberty Clegg went very smoothly. A minor fault was picked up as part of the process. We are very satisfied with the service provided.
Agent replied · 17 October 2026
Thank you for your kind review. We’re so pleased to hear that your annual inspection went smoothly and that Liberty handled everything efficiently. It’s great that the minor issue was picked up promptly as well; that’s exactly what these visits are for. We really appreciate your positive feedback.
5/5
GoogleShopie is very friendly, helpful, and easy to talk to. She always replies quickly and explains everything clearly. She made the whole process simple and stress-free. I’m very happy with her service and would highly recommend her to others. Thank you sophie..
Agent replied · 14 April 2026
Thank you so much for your lovely review. We’re delighted to hear that Sophie made the process simple and stress-free for you; that’s exactly the experience we aim to provide. She’ll be so pleased to know you found her friendly, helpful and easy to talk to. Your recommendation really does mean a lot to us.
5/5
GoogleCavendish have just secured a new tenancy for one of my rental properties with a lovely family. I’ve used Cavendish property rental services for over 15 years now and they always find good quality tenants and make the whole process as painless as possible by being very supportive and always quick to respond to any queries or concerns.
Agent replied · 14 April 2026
Thank you for your continued trust over the years! We’re so pleased we could secure another great tenancy for you and make the process smooth and stress-free. Your kind words mean a lot to the whole team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
Industry awards
Cavendish Estate Agents and its branches won ESTAS awards in one year, most recently 2025.
ESTAS winners in one year, the group and its branches: 2025.
ESTAS awards by year, 2025
2025 1 Gold, 1 Silver, 1 Bronze, 2 Best in County and 3 Best in Postcode across three branches ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
The British Property Awards
Cavendish Estate Agents and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 4 Gold and 1 Bronze across three branches The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Letting Agent, WalesMold
- BronzeThe British Property Awards 2025: Regional Letting Agent, WalesRuthin
- Local Gold (3)The British Property Awards 2025
2024 3 Gold and 1 Bronze across three branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, North West (Cheshire)Chester
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
- Local Gold (1)The British Property Awards 2023
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Cavendish Estate Agents
Which Cavendish Estate Agents office has the most reviews?
Mold has the most, with 232 reviews rated 4.8 out of 5, followed by Chester with 205.
Where are the Cavendish Estate Agents offices?
Has Cavendish Estate Agents won any awards?
Yes. At the ESTAS 2025 awards its branches won 1 Gold, 1 Silver, 1 Bronze, 2 Best in County and 3 Best in Postcode awards. The group and its branches have also won 10 other industry awards since 2023.
