5/5
GoogleGeorge and Bruno have help me find a rental property they made the process so simple. Thank you
Agent replied · 20 March 2026
Thank you, Darvel for your 5 Star review.
Trusted Agent profile
Castles Estate Agency in London
★★★★★
1,277 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,277 reviews on three platforms, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB304 reviews · 301 on Google (4.6)6 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR301 reviews · 299 on Google (5.0)9 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN286 reviews · 284 on Google (4.9)12 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)3 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR156 reviews · 154 on Google (4.7)1 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP43 reviews · 41 on Google (4.7)0 in the last 90 days
Reviews on Google
Showing 1,273 reviews on Google only. Show every review
Google5/5
GoogleI've known the guys in Castles Tottenham for a number of years they have always been knowledgeable and helpful, highly recommend
Agent replied · 20 March 2026
Thank you, Neil, for your 5 star review.
5/5
GoogleAnna Kole has been amazing to work with. So kind and reassuring, couldn’t have asked for a better Estate Agent to handle my purchase, as well as my nerves and anxieties! 5 stars and thank you Anna for your relentless efforts in getting this over the line.
Agent replied · 21 June 2024
2. I truly appreciate your kind words. I'm thrilled to hear that I was able to provide such a positive experience and help ease your nerves and anxieties throughout the process. Thank you for entrusting us with your purchase ! Warms regards, Anna Kole
5/5
GoogleCastles helped me sell my property in north London and were able to find us buyers within 48hours of taking the keys. Thanks to Sergio and Nof for their expertise and experience in progressing the sale.
5/5
GoogleWorking with Anna from Castles has been an absolute pleasure! Her professionalism, dedication, and extensive knowledge of the market truly set her apart. Anna went above and beyond to help me find the perfect property, guiding me through every step of the process with patience and expertise. Her attention to detail and proactive communication made the entire experience seamless.
Agent replied · 21 June 2024
1. Hi Elton I'm delighted to hear that you had such a positive experience working with me .It was a pleasure dealing with you and thank you ever so much for your kind words and choosing Castles! Warm Regards, Anna Kole
5/5
GoogleGreat personal service and affirm that really know the area well. Sergio and Anna were particularly helpful and yay my property has sold...
1/5
GoogleIn our experience, Castles Palmers Green should be avoided if you are a seller or buyer. We were unfortunate enough to be shown around twice by someone who is somehow, breathtakingly a ‘senior’ something at this estate agent. On the first viewing he showed us something tatty, in a passable location, and even so, there started the tedious and typical estate agent spew of factual inaccuracies, including that the value of that ramshackle space was going to double in 5 years. He soon stopped his clownish assertions when countered by someone else’s far more substantial experience in a related sector. His follow-up was a patronising call in which he didn’t seem to know the price of the property he was selling, and then condescendingly advised not to see too many properties in case of confusion. Safe to say we explored other options and if I were the vendor I would be very disappointed by this person’s conduct. Latterly, we saw another property, which we were reticent about seeing considering who we might have to interact with, but took a chance and sadly met the same over-aftershaved sales person. After seeing the second place we had to call him the next week to give feedback, then when I promptly placed an offer, he didn’t have the courtesy to let me know what the outcome of it was and that it was under offer - I had to call weeks later to hear this. He didn’t even ask me to increase my offer! After requesting a call from the manager he instead called back apologising, saying he went to another local branch and therefore had limited access to emails. Baffling that in this day and age a person loses access to emails whilst working in the same company, but at another branch. He can’t possibly think people are as intellectually dense as he appears to be! If you choose to sell with them, please be aware that they lose access to email quite easily, and your sale may not progress due to an agent going to the bathroom or sandwich shop, and not having the capacity to pass things over to colleagues or pick up their own work with paying customers. If the so-called estate agent put more stock in communicating facts, behaving genuinely, following up leads and getting back to buyers who offer their money for properties Castle’s are apparently trying to sell, rather than trying to show off his gaudy trinkets of pretend (rented) wealth, he might be a more personable and successful agent
5/5
GoogleI was liaising with Sergio from Castles when buying my flat. Very happy with the service. He was quick with his replies and communication whether it was via email or phone; he was very polite and friendly to talk to as well.
3/5
GoogleRating only, no written review.
5/5
GoogleWe would like to express our gratitude to Sergio and Mahe for a smooth and efficient process on the sale of our house, we were always kept up to date with emails and calls liaising with both sets of solicitors. We can’t recommend Mahe and Sergio enough.
5/5
GoogleMyself and my partner couldn't be happier with the service we received buying a property via Castles Palmers Green. Sergio was incredible from start to finish, we were always kept up to date, communication was elite and the whole process went so smoothly and was totally stress free thanks to Sergio. We would 100% recommend anyone buying to use Castles Palmers Green. Thank you all again for making the whole process so easy for us. We're looking forward to many happy years in our new home in Pasteurs Gardens. THANK YOU!
5/5
GoogleI cant’t thank Mahe and the team enough for their professionalism and support in getting our sale across the line. Nothing was too much trouble and she was a great help liaising with both sets of solicitors and keeping me updated at all times.
Agent replied · 23 October 2024
Hi Nick, thank you so much for your kind words. It was absolute pleasure working for you. I'm pleased that you were happy with our service, we're always here to help. Best wishes for the future, Mahe Georgio Branch Manager.
5/5
GoogleRating only, no written review.
5/5
GoogleThe staff were so lovely and knowledgeable. They understood what I was looking for and found it for me within the first few viewings.
5/5
GoogleI cant’t thank the team at Castles enough for their professionalism and support in getting our sale processed. Nothing was too much trouble for them and they were a great help liaising with both sets of solicitors and keeping me updated at all times. Would highly recommend to anyone looking for an Estate agent.
5/5
GoogleI had an excellent experience purchasing a property through Castles Estate Agents in Palmers Green. The team was incredibly professional, knowledgeable, and supportive throughout the entire process. They listened carefully to my needs, provided great advice, and kept me informed every step of the way. Their expertise in the local market was evident, and they made what could have been a stressful process feel seamless and straightforward. A big thank you to the entire team for their dedication, patience, and guidance, it made all the difference.
5/5
GoogleCastles are the best agency by far, they have helped me more than once. Nof and the team are professional, efficient and very helpful. I considered a few agencies to help sell my flat, however, Castles were heads above the rest. I have faith in them to secure buyers for my property. Thank you Castles for all your help.
Agent replied · 20 March 2026
"Thank you so much for your kind words and for trusting Castles once again. It truly means a lot to me and the team to know that you had such a positive experience. We always strive to provide a professional, efficient, and supportive … More
5/5
GoogleThe guys at castles Tottenham were professional from start to finish a special thanks to Bruno who went above and beyond kept us up dated day to day helped with the solicitors can’t ask for more , would always use there services , highly recommend .
Agent replied · 20 March 2026
Thank you, Chris, for your 5 star review. It's good to know we have experienced good staff. Thank you.
5/5
GoogleSergio, Mahe & Dino were an absolute pleasure to deal with. I cannot thank you enough for your professionalism and friendly manner. I would not hesitate to recommend Castles :)
Agent replied · 30 May 2025
Thank you for your 5 star review. We pride ourselves on offering the best possible customer service and are always proud to receive … More
5/5
GoogleWe had an amazing experience dealing with Sergio from Castles Estate Agents! Sergio went above and beyond to help us with the purchase of the house and we couldn’t be happier! Sergio is an excellent estate agent with great communication and a lovely manner. I highly highly recommend! Thanks again Sergio!
Agent replied · 12 September 2025
Thank you for taking the time to leave me an excellent review! I am thrilled that were happy with my service. We always do our upmost to ensure that all of our clients experience a professional, efficient and friendly … More
5/5
GoogleGreat experience working with Abraham - responsive, easy to work with and highly knowledgeable of the local area. He made the process easy from start to finish and we were very pleased with the outcome. 5/5
Agent replied · 23 January 2025
Thank you Tom for sharing your positive feedback. Abraham has thoroughly enjoyed working with you both and is so pleased he was able to successfully conclude matters for you both. Wishing you the very best. Team Crouch End
5/5
GoogleIf buying a property is like a fighting a war, then Abraham would be awarded The George Cross. He goes beyond the call of duty - he not only sold our house but found us a lovely flat to rent while we found the right house to buy. No wonder all our friends recomended him, as he's a great communicator and a true gent. Huw Burgess
Agent replied · 23 January 2025
Dear Huw Thank you for posting your positive feedback, Abraham is greatly appreciative. He has thoroughly enjoyed working with you both and so pleased that all worked out to your satisfaction. We are here for any of your property needs and thank you for your continued recommendations. Wishing you and the family all the best for the future. Team Crouch End
5/5
GoogleA great experience dealing with Nof as usual. Always goes the extra mile to make sure everything runs smoothly.
5/5
GoogleAbraham at Castles was our agent selling our house in Crouch End. We found him patient, hard working, diligent but not forceful or intrusive. We have lived between Highgate and Crouch End for over 25 years and found his knowledge of the area amazing. He managed to make a potentially complex and emotionally fraught move feel manageable, certainly much easier than we feared. We are very grateful for both his high level of professionalism and for his personal touch- it felt that he was taking pride in both securing a good sale for us and making the process as smooth as it could be.
Agent replied · 23 January 2025
Dear David Thank you for sharing your recent positive experience, Abraham is grateful. He has thoroughly enjoyed working with you both. We wish you and the family all the very best for the future and please do not hesitate in contacting us with any of your property needs. Team Crouch End
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
