1/5
GoogleI drove an hour to see the house. Only 5 minutes left for the appointment when a guy called me and said they wanted to cancel.
Trusted Agent profile
Castles Estate Agency in London
★★★★★
1,277 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,277 reviews on three platforms, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB304 reviews · 301 on Google (4.6)9 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR301 reviews · 299 on Google (5.0)16 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN286 reviews · 284 on Google (4.9)14 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)4 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR156 reviews · 154 on Google (4.7)2 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP43 reviews · 41 on Google (4.7)0 in the last 90 days
Reviews on Google
Showing 1,273 reviews on Google only. Show every review
Google5/5
GoogleHaving had a ‘not so great’ experience with another Hackney Estate Agent it was a fantastic to meet Sandro and Talha. From the moment they took on the property they were open, honest and gave consistently brilliant advice. The flat was only on the market for a week before I got an offer and from that moment forward they were in touch multiple times a week and ensured they were pushing myself, the buyer and the solicitors to ensure the sale went through smoothly. I had one friend who had raved about how great they were and I have since put two friends on to Sandro and Talha who have had the same brilliant experience. Do not go anywhere else! They have been absolutely perfect all the way through what could have been a stressful process. Sandro and Talha, thank you - absolute legends!!
Agent replied · 13 April 2026
Dear Paul, Thank you so much for your kind and thoughtful message! It truly means the world to both Talha and me to know that we were able to make this process smooth and stress-free for you, especially given your prior experience. From the moment we took on your property, our goal was always to ensure everything progressed as seamlessly as possible. Hearing that we lived up to your expectations is both rewarding and humbling. It’s incredibly heartwarming to know that a friend recommended us to you, and now you’ve passed our names on to others. That level of trust and support is something we deeply value, and we never take it for granted. It’s genuinely the highest compliment we could receive. Thank you once again for your kind words and for allowing us to be a part of this journey with you. It has been an absolute pleasure working with you, and if you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the very best! Warm regards Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleExceptional Customer Service We want to thank Sandro, David and the other members of the team at Castles Estate Agent for the exceptional professional help and advice, throughout the process of selling the family home. We were kept informed every step of the way. We could not ask for a better service. The help/ advice we received throughout helped to alleviate some of stress associated with selling a property. We would definitely recommend Castles Estate Agents, Lower Clapton, Hackney E5. Well Done Sandro and team, we appreciate your outstanding Service. Keep up the good work!! Phyllis & Joyce😊😊
Agent replied · 13 April 2026
Dear Phyllis & Joyce, Thank you so much for your wonderful review! It truly means a lot to David, the team, and me to know that we could make the process of selling your family home a little easier for you. Keeping you informed and ensuring a smooth experience was our priority, and we’re so pleased to hear that you felt well supported throughout. Your kind words and recommendation are greatly appreciated. It was an absolute pleasure working with you both, and if you ever need anything in the future, please don’t hesitate to reach out. Wishing you all the best! Warm regards Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleIncredible experience working with David Ola from Castles. He was responsive, fast, detail oriented and gave me the confidence I needed to make an offer. Would highly recommend working with the team at Castles.
Agent replied · 13 April 2026
Hi Josh, I sincerely appreciate your kind words and the time you took to share your experience. It was an absolute pleasure assisting you throughout your property search, and I am delighted to hear that you found my approach responsive, fast, and detail-oriented. My goal is always to ensure that my applicants feel supported and confident in making such an important decision, so it is incredibly rewarding to know that I was able to provide that for you. Warm regards, David Ola Property Consultant-Hackney
5/5
GoogleThe team at Castles are fantastic. Communication is always efficient, clear and you are made to feel like you are their only client and there is always time for you. I couldn't recommend them more! Sandro and David are exceptional and I'm so grateful for their support in selling my home!
Agent replied · 13 April 2026
Thank you so much Hannah for your incredible review. It truly means the world to us to hear that you felt so well taken care of. At Castles, we pride ourselves on making every client feel valued and knowing that our communication and support made a difference in your journey is so rewarding. Myself and David are absolutely delighted to hear your kind words! Wishing you all the best in your new chapter and remember we are always here if you ever need anything in the future. Warm regards Sandro Pappalardo Branch Manager Castles Estate Agents - Hackney
5/5
GoogleDavid showed me the flat that I am now living in and played no small part in securing the sale. He was professional, responsive and communicative throughout the process, and his good humour made the process quite the pleasure. Thanks for your work.
Agent replied · 13 April 2026
Hi Joe, Thank you so much for your kind words! It was an absolute pleasure assisting you in finding your new home. I'm delighted to hear that you had a positive experience and that I could help make the process smooth and enjoyable. Wishing you all the best in your new home, and if you ever need anything in the future, don’t hesitate to reach out! Warm regards, David Ola Property Consultant-Hackney
5/5
GoogleI had a great experience with David and Sandro at Castles. They were helpful, professional, and I feel they acted equally on behalf of myself and the vendor to ensure a smooth process overall. They both made what could have been a particularly stressful experience into an easy one. Thanks again!
Agent replied · 11 January 2025
Hi Alex, Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a great experience with … More
5/5
GoogleWe had the best experience as first time buyers with Jackson and Sandro at Castles in Clapton. They were both so helpful and kind during the whole journey, especially as we were new to the process of purchasing. They have followed up …
Agent replied · 11 January 2025
Hello Frankie, Thank you so much for your wonderful message. … More
5/5
GoogleSandro, David and Jackson offered great service in selling a property. Good communication, lent in to resolve queries and very approachable. Thank you to the Castles Clapton team!
Agent replied · 25 December 2024
Thank you so much for your kind words! We are delighted to hear that we provided excellent service and made the process smooth for you. We strive to offer approachable and proactive support, and your feedback means … More
5/5
GoogleI had a great experience with David @ Castles! Although I didn’t end up buying through them, their professionalism, responsiveness, and market knowledge were outstanding. …
Agent replied · 8 December 2024
Hi Julia, Thank you so much for your kind words and for taking the time to leave this … More
5/5
GoogleRating only, no written review.
5/5
GoogleKept in touch regularly, went the extra mile, (Assisted with clearing the flat) ensured a smooth process all the way along.
Agent replied · 9 November 2024
Dear Stephen Thank you so much for your kind words and for taking the time to share your experience. I am thrilled to hear that you had such great experience and I truly … More
5/5
GoogleDavid was so helpful and made the entire process of buying my first home easy and was always so quick to come back to me with any queries I had. I couldn't recommend Castles more.
Agent replied · 25 October 2024
Dear Alice, Thank you for your kind words and thoughtful feedback. I am delighted to hear that your experience working with me was positive. It was truly a pleasure … More
5/5
GoogleHad the pleasure of chatting with a few of the team at castles in the process of my sale and found them all to be friendly, attentive and reassuring. David did a great job with the property and was able to offer solid support in the sale, as well as advising as I searched for my next home. Good person and easily contactable throughout. Precisely the opposite of what people would have you believe about agents. Would recommend.
Agent replied · 13 April 2026
Hi Jeremy, Thank you so much for taking the time to leave such a thoughtful review it truly means a lot to us. From once being a vendor to now someone I can genuinely call a friend, it has been an absolute pleasure working with you. I am so pleased to hear you felt supported and reassured throughout the process, and that the team and I were able to make the experience as smooth and positive as possible. Wishing you all the very best for the future. Once again, thank you for your kind words and recommendation. Warm regards, David Ola Property Consultant-Hackney
5/5
GoogleExtremely happy with the new house purchased through Castles and Elena in partiular was extremely helpful throughout the process
5/5
GoogleI recently purchased a property through Castles Hackney with the agents Talha and Sandro. I was a first time buyer with a complicated vendor and sale. Sandro and Talha where incredibly helpful throughout the process, giving me advice and support at every stage. I would highly recommend working with Castles Hackney. When I decide to move again, they will be who I will use to work with.
Agent replied · 13 April 2026
Hi Billie, It was truly a pleasure assisting you in finding your new home! I'm so glad to hear that you had a great experience and that I could help make the process seamless and enjoyable. Wishing you all the best in your new home, if you ever need anything in the future, don’t hesitate to reach out. I’m always happy to help! Warm regards, Talha Shaikh Senior Sales Consultant-Hackney
5/5
GoogleRating only, no written review.
5/5
GoogleAbraham is great! He is knowledgable, friendly and patient.
5/5
GoogleThe lettings team are fantastic, massive thanks to Brodie and David for their help in finding our new family home!! So refreshing to meet agents that truly care
5/5
GoogleI found Castles to be a really great estate agents in Seven Sisters in London. Bruno was really helpful throughout and showed a good understanding of the market and was unflappable as well. As a buyer I found him to be helpful and professional throughout and helpful with contacts in the area afterwards. Castles is also really good at providing potential buyers with updates of new properties on the market and seem to have good coverage in the area.
Agent replied · 20 March 2026
Thank you, Rebecca, for your 5 star review, I'm really pleased to here you was happy with our service and Bruno, we wish all the best for the future, Gary, Castles
5/5
GoogleWe can't recommend Castles Tottenham, particularly Bruno, enough! He went above and beyond to help us find our perfect house. He was incredibly responsive, really personable and super reassuring, which made the whole process really smooth!
Agent replied · 20 March 2026
Ella, thank you for your lovely 5 star review, it was lovely working with you.
5/5
GoogleIt was always going to be an emotional time selling my childhood home as it had been in the family for 100 years with 100 years of memories, furniture and everything else that goes with 4 generations of possessions. Bruno and George were our support team and guided us through quite a lengthy process and without hesitation to help any way they could. It was an absolute pleasure working with both of them almost to the point of them feeling like family. In this day and age, to be able to rely on people completely is very rare. I would say if you are looking to buy or sell in the Tottenham area, then I would highly recommend that you speak to Bruno and George and they will guide you from start to finish plus put your mind at rest with excellent communication and understanding to what can be a very stressful time. Thank you both for everything. Gill & John
Agent replied · 20 March 2026
Thank you, Gill and John for your 5 star 🌟 review, I know George and Bruno were over the moon with the lovely Hamper you had sent to them, thank you, we wish you all the very best for the future. …
5/5
GoogleGeorge and Bruno at Castles Tottenham are a fantastic team. They were wholly professional at all times in helping to sell my flat. They kept me up to date and remained positive and supportive throughout. I owe them a huge thanks, for hanging in there until completion. I recommend them highly! 100%
Agent replied · 25 October 2024
Thank you for you're honest feedback, we wish all thd best for the future.
5/5
GoogleEfficient and very reliable agent Bruno to facilitate in achieving our goal to acquired our new house.Thanks a lot.
Agent replied · 20 March 2026
Thank you Edlyn, for your 5 star review, we wish you all the very best.
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Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
