5/5
GoogleVery helpful, great agency
Trusted Agent profile
Castles Estate Agency in London
★★★★★
1,277 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,277 reviews on three platforms, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB304 reviews · 301 on Google (4.6)9 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR301 reviews · 299 on Google (5.0)16 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN286 reviews · 284 on Google (4.9)14 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)4 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR156 reviews · 154 on Google (4.7)2 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP43 reviews · 41 on Google (4.7)0 in the last 90 days
Reviews on Google
Showing 1,273 reviews on Google only. Show every review
Google5/5
GoogleExcellent, friendly and professional service. Always ready to respond to the numerous enquiries we needed to make before a decision was made.
5/5
GoogleI recently sold my house with Castles and specifically with the sale being managed by Russell Totten, with Panos and Steve helping out too. …
5/5
GoogleVery friendly and efficient, we’re in our forth year renting and very happy.
5/5
GoogleExcellent, friendly and efficient service from the Castles team, massive thank you to Noura who went above and beyond to cater to all my needs. Would definitely recommend Castles.
5/5
GoogleSteve was brilliant at marketing our home. The photos were beautiful. We interviewed several estate agents and Castles were by far the most professional and friendly.
5/5
GoogleNoura and the team at Castles were warm and very helpful in helping us find a house in the Haringay area. The procedure was swift and efficient and made our move very easy. Thank you again to all the team.
5/5
GoogleA great experience with Castles who were very helpful throughout the process which enabled us to land our dream home!
5/5
GoogleIncredibly helpful staff who went above and beyond helping me purchase my flat. Highly recommend.
4/5
GoogleI've just bought my first flat through Castles in a long-drawn-out process (no fault of theirs!) and they were great - I totally trusted Russell all the way through, and appreciated getting honest answers when I asked for them. I would definitely recommend them.
5/5
GoogleGreat service from a friendly and helpful team! We recently completed a flat purchase with Castles and Russell and Panos provided a very professional service. They were always quick to reply to our enquiries and made the whole process an easy one. Would definitely recommend!
5/5
GoogleI bought my first flat through Castles and can highly recommend them. Russell and the team were very friendly and helpful, making the process a lot less stressful.
5/5
GoogleWe received great service during the sale of our flat. We spoke to a wide variety of agents and chose Castles for their better understanding of the local market and for the additional thought and care they put into photographing the …
5/5
GoogleGreat company. Purchased a property with Max from the Clapton Road office, really professional, helpful and would definitely recommend to anyone looking for a property in the area.
5/5
Googlefound me my dream home - who could ask for more!?
5/5
GoogleWe had a difficult sale and it could have fallen through without the team at Castles. I recommend them if you're planning on buying or selling in the area.
Agent replied
Thank you for your kind recommendation Greg. Everyone at the office really appreciates your encouraging words. Regards George
5/5
GoogleWarm and super friendly staff. It could've been a super stressful time but George was the calm I needed. He was knowledgable, readily available and made the whole process a smooth one.
5/5
GoogleThe guys at Castles worked consistently hard to achieve a sale from start to finish. Always personable and available to answer any questions giving feedback throughout the process without any chasing - making the whole process very simple for me! Would use these guys again in the future!
Agent replied
Andy , Great working with you and thanks for giving us the opportunity to help you move as I know you had tried to sell with an online agent previously that didn’t go to plan . I hope you guys are enjoying the new flat and please feel free to contact us anytime . Regards David Sipple Manager
5/5
GoogleVery helpful, smooth and attentive service. Josh was the agent selling the property that I was previously renting. As soon as the property was sold, he kindly proposed me an even better property round the corner to rent. So painlessly found an upgrade at the same price within days. Also great management service from the rest of the team both at Hackney and head office.
Agent replied
Graham , We sell a lot of properties that have tenants currently living and I know it can be a stressful time as it is your home . Where ever possible we will try to find you alternative accommodation and im glad you were happy with the way Josh delt with you your experience with our management team . Regards David Sipple Manager
5/5
GoogleHaving previously bought a property through Castles, we returned for the recent sale of our home - choosing them out of four agencies that gave valuations - and they also ended up managing the purchase of our new home at the same time. Sandro was unfailingly warm, approachable and down to earth, whilst demonstrating professionalism, dedication and tenacity through thick and thin. He was a great communicator between all parties and managed to make us feel that he always had our backs, achieving good deals in a difficult market. A very positive experience and we would highly recommend them.
5/5
GoogleThis is the second time I have used Castles and the reason I went back is because of the excellent service they provide to their clients. David and the team are very professional and provide a great service. Would definitely use again and would highly recommend. Thanks again for all your help David.
5/5
GoogleBruno was hugely helpful through the whole purchase - organised, professional and went above and beyond!
5/5
GoogleBruno and George went above and beyond their call of duty in relation to the recent sale of my flat. It was a difficult process due to no fault of their own and they always were at the end of a phone or email quickly solving any problems that arose. George kept me updated on a weekly basis which I really appreciated. I don't live local so if anything needed to be done in my absence George dealt with this for me and often at short notice. George kept me informed and in my opinion was worth every penny and were more helpful than my local solicitor. They understood the process and talked me through the various stages. Both effective communicators and professional at all times. Thanks again for all their help. Jean
5/5
GoogleI highly recommend Castles services. They are so reliable and professional. Always keep you informed about entire process.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.
