Trusted Agent profile

Castles Estate Agency in London

4.8

★★★★★ Excellent

1,279 reviews across 6 offices and 3 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,279 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,274

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

4

Reviews on Facebook

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.0 / 5 Having had a good experience of buying my property through Castles a couple of years ago, I decided to sell through them too and it was reassuring to be dealing ...Frances, 1 December 2016Read the review from sellers

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 1,273 reviews on Google only. Show every review

5/5

Google

We recently sold our family home and bought a flat, both through Castles Crouch End. Abraham, Elena and Colin were extremely professional, efficient, and hugely supportive throughout the process. They were excellent communicators between ourselves and our buyers and sellers. Having lived in Crouch End for almost 40 years, this was by far our best experience of buying and selling our homes and we would not hesitate in recommending them. Many thanks to all the Castles Crouch End team.

Geoff · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Geoff, Thank you very much for taking the time to share your positive experience. Abraham and his team take great pride in delivering the highest level of service possible, and they are delighted to hear they were able to meet your expectations. We wish you both every happiness in your new home, and we would be delighted to assist you with any future property needs. Warm regards Team Crouch End

5/5

Google

We have worked with Abraham, Colin and Elena at Castles Crouch End for the second time and we couldn't recommend them more. We had a brilliant experience and are very thankful for the team's amazing support, advice, guidance and understanding throughout the sale of our property. They know Crouch End and the market better than anyone, they are pragmatic and efficient, always upbeat and with a can-do attitude. Our sale and purchase would not have occured without Abraham's invaluable insights, kindness and patience. When dealing with a chain and the many people involved, trust us, you'd want Abraham and his team by your side!

Alexandre · 13 January 2026 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear about your experience working with Abraham, Colin and Elena, and it really means a lot to the whole team to know that our support, advice and guidance made a positive difference throughout your sale and purchase. Crouch End is a special area and we take great pride in knowing the local market inside out, so it’s wonderful to hear that our pragmatic approach, efficiency and positive attitude stood out. Abraham will be especially pleased to hear your kind words about his insights, patience and support, navigating chains can be challenging, and we’re glad we could help keep everything moving in the right direction. Thank you again for your kind instructions and trust. We wish you every happiness in your new home and would be delighted to help again in the future. Warm regards Team Crouch End

5/5

Google

Talha was superb in proactively managing a complex and lengthy sale through to completion

Kathy · 29 December 2025 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied · 28 January 2026

Hi Kathy, Thank you so much for your kind words. It was a real pleasure working with you and Sophie throughout the sale. I am delighted we were able to see the transaction through to a successful completion. Thank you again for your trust and I wish you both all the very best for the future. Warm regards, Talha Shaikh Senior Property Consultant - Hackney

5/5

Google

Gary and Bruno are both brilliant, previously rented from them and now have bought with them. Can’t recommend them enough. Cheers guys.

Charlie · 20 December 2025 · Castles Estate Agency London (44/46 West Green Road)

Agent replied · 20 March 2026

Thank you, Charlie, were pleased you were happy and we wish you all the very best in your new home,

5/5

Google

I couldn’t recommend Castles too highly with all aspects of my rental property . Nothing was too much trouble and Colin was always available to provide a first class service.

John · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear John Thank you for sharing your recent positive experience, Colin is appreciative and has enjoyed working with you. … More

5/5

Google

Elena and Colin at castles Crouch End were really helpful and communicative during our recent sale and purchase. They were always available to help and assisted in moving things along as much as they could.

Kim · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Kim Thank you for posting your recent positive experience, Elena and Colin are grateful. They have thoroughly enjoyed working with you. … More

5/5

Google

We cannot rate Castles, and specifically Abraham, highly enough. Abraham has been professional, responsive and provided us with excellent advice from start to finish. The whole team at Castles have also been excellent to deal with. We would give them six stars if we could.

Catherine · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Catherine Thank you so much for taking the time to post your review, it is much appreciated. … More

5/5

Google

We used Castles to find a tenant for a Crouch End flat coming back onto the market. Colin and Elena were professional and lovely people to deal with. Altogether an unstressed experience.

Roger · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Thank you Roger for sharing your recent positive experience with Colin and Elena, they are grateful and have enjoyed working with you. Please do not hesitate in contacting us with any of your future property … More

5/5

Google

Renting a house was super efficient. Elena always gave immediate replies to all queries, was happy to show us around several times and supportive with negotiations and lease clarifications.

Peter · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Peter Thank you for sharing your recent positive experience, Elena is grateful. We appreciate your continued loyalty. The Crouch End team thoroughly enjoy working … More

5/5

Google

We had a lovely experience with Colin, buying a property via Castles. Colin has always been super prompt and professional in assisting us in completing the transaction. Would highly recommend !!

Gabriela · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Gabriela Thank you for sharing your recent positive experience, Colin is appreciative. He has thoroughly enjoyed working with you and pleased all concluded as planned. … More

5/5

Google

I was delighted with how Castles in Crouch End dealt with my house Sale. It went super smoothly as Abraham gave great advice and was so professional. I would recommend them without hesitation.

Anne · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Anne Thank you for your positive review, Abraham and his team are grateful. Abraham has enjoyed working with you and pleased all concluded as planned. … More

5/5

Google

Thank you team Castle. Elena, Abraham and the team were excellent though-out. Their professionalism, local knowledge and support was brilliant at every stage of the process. I would have absolute no hesitation recommending Castles.

Helen · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Helen Thank you for your wonderful review, the team are grateful. They have enjoyed working with you both and wish you much happiness in your new home. … More

5/5

Google

Castles did a grand job in selling my flat. Abraham was very knowledgeable and on the ball. No problems throughout, what more can I say

David · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear David Thank you for posting your comments, Abraham is grateful. He has enjoyed working with you and is grateful for your positive feedback. … More

5/5

Google

Class act. In an age where estate agents can be inexperienced folk, Castles have Colin and Abraham, who have been working in the local area for 20+ years. Experienced, honest and straightforward. They know how to move things along. We had …

B · 13 December 2025 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

Agent replied · 13 April 2026

Dear Bobby, Thank you so much for your kind and positive comments. Colin and Abraham are … More

5/5

Google

We have been working with Anthony at Castles and he has been incredibly supportive, professional and efficient during our buying process. At each stage Anthony has provided clear and quick communication that has put us totally at ease, his professionalism has been consistent throughout. Thanks Anthony and Castles team!

Joy · 29 November 2025 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied · 28 January 2026

Hi Joy, Thank you so much for your kind words that really means a lot. It has been a real pleasure working with you throughout the process, and I am so glad to hear you have felt supported along the way. I will be sure to pass your thanks on to the rest of the Castles team as well. Warm regards, Anthony Oladele Property Consultant-Hackney

5/5

Google

Our family has always had good service from Castles and would recommend them. On this occasion Sergio gave us good support with selling our house and his communication with us was excellent - always keeping us up to date.

Anne · 20 November 2025 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

We bought our first home recently. From our offer being accepted through to completion took only a month. Gentian was amazing at chasing both sides for us, and was so lovely and helpful throughout the process. We're incredibly grateful to him. Thank you. Chloe & Andrew.

Chloe · 13 November 2025 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

I had an exceptional experience with Sergio at Castle. He helped me throughout the process, he was very accommodating with my requests and also very prompt and professional with his communication. I highly recommend him and his team.

David · 20 October 2025 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

My husband previously dealt with Nof and his wonderful team previously when selling a family home. When it came time for us to move, we knew straight away where to go. From the moment we got in touch with Nof to when we completed, we were treated like old friends. Nof is a consummate professional, nothing was ever too much trouble. I would have no trouble or hesitation in recommending Nof or Castles to anyone.

Nichola · 20 October 2025 · Castles Estate Agency London (78 Green Lanes Palmers Green)

Agent replied · 20 March 2026

Thank you so much for your wonderful review and for coming back to us when it was time to make your next move. It was truly a pleasure to assist you once again. Having helped both vendors and purchasers for over 34 years, my passion for this industry remains just as strong as the day I started. Training my team members, past and present, to remain professional, helpful, and dedicated to our clients has also been a key part of our continued success. Knowing that you felt supported and valued throughout the process means a great deal to me and the entire Castles team. Wishing you all the very best in your new home, and thank you again for your trust and kind words. Warm regards, Nof

5/5

Google

We bought our first place with Sergio, who was amazing! He was always super quick to respond and made sure the sale moved along at pace, thank you so much !! Would recommend using Castles Palmers Green 😊 …

Athina · 20 October 2025 · Castles Estate Agency London (78 Green Lanes Palmers Green)

5/5

Google

I’ve been letting my property through Castles for the past year now and haven’t encountered any major issues. Things happen on time and I don’t need to get involved with the day to day managing of the tenants. My contact at this branch is Louisa, who’s quick on the comms and gets things done rapidly.

Pak · 13 October 2025 · Castles Estate Agency London (438 Hertford Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 304 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent.

Reviews may appear on more than one platform.

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