5/5
GoogleThey are excellent estate agents that I have dealt with for over 5 years. They always provide a professional service and I would recommend them to anyone!
Trusted Agent profile
Castles Estate Agency in London
★★★★★
1,282 reviews across 6 offices and 3 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,282 reviews on three platforms, rated 4.8 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
- Castles Estate Agency London (438 Hertford Road)438 Hertford Road, N9 8AB308 reviews · 305 on Google (4.6)6 in the last 90 days
- Castles Estate Agency London (12 Topsfield Parade Crouch End)12 Topsfield Parade Crouch End, N8 8PR301 reviews · 299 on Google (5.0)9 in the last 90 days
- Castles Estate Agency London (44 Lower Clapton Road Hackney)44 Lower Clapton Road Hackney, E5 0RN287 reviews · 285 on Google (4.9)12 in the last 90 days
- Castles Estate Agency London (78 Green Lanes Palmers Green)78 Green Lanes Palmers Green, N13 6BE198 reviews · 196 on Google (4.7)3 in the last 90 days
- Castles Estate Agency London (44/46 West Green Road)44/46 West Green Road, N15 5NR156 reviews · 154 on Google (4.7)1 in the last 90 days
- Castles Estate Agency London (5 Turnpike Lane)5 Turnpike Lane, N8 0EP43 reviews · 41 on Google (4.7)0 in the last 90 days
Reviews on Google
Showing 1,278 reviews on Google only. Show every review
Google5/5
GoogleAbsolutely first rate! George and team were fantastic every step of the way! A happy new home owner.
5/5
GoogleI have sold a number of properties through Castles over the last two years and each time it has been a positive experience. The team are knowledgeable, professional and helpful and always a pleasure to deal with.
Agent replied
Demos, It was a pleasure working with you over the last couple of years also if you or any of your developer friends need any assistance selling within the area please feel free to let me know and we would welcome the opportunity to assist . Regards George Manager
5/5
GoogleWell these guys are great after having a few agents around I went with Castles to sell our home in South Tottenham. George Bruno and Gary were surpurb made it a smooth sale from start to finish I would recommend them to anyone 5 star thanks guys .
5/5
GoogleCastles have been marvellous - great publicity, tenacious negotiators and reassuring when you're freaking about how things are going!!
5/5
GoogleOne of the first estate agents I have come across who I can honestly recommend and use again. George kept in contact as much as possible, keeping me updated with the progression of the sale which made the process so much easier. Keep up the good work!
Agent replied
Adam, Thank you so much for your kind words as it gives potential vendors a real insight into the quality of service we provide at Castles Thanks again George Donohoe Manager www.castles.london
5/5
GoogleCastles really knew the local property market and gave an accurate valuation of the house. Good marketing resulted in an open house and a number of offers on the day. Thanks George and Team.
5/5
GoogleJust bought a flat as an investment through the Tottenham branch of Castles. I found George and the team to be extremely helpful and knowledgeable throughout the process, they even assisted me with finding the best mortgage deal via their broker who ended up saving me £100 per month. Great team, highly recommended.
5/5
GoogleBruno at Castles has been wonderful, he found us exactly what we were looking for and within a tight timeframe. It was a pleasure working with him on the purchase of our property. We definitely recommend him!
5/5
GoogleWe bought with castles - Bruno and the team did a great job keeping in contact with us during a difficult purchase. We are very pleased with the house. Thank you.
5/5
GoogleAs a female seller I felt very comfortable with George and Bruno right from the start.I was also impressed by the look of the office, very high end look. They were very knowledgeable about the housing market and gave good advice. From valuation to completion they maintained a high level of professionalism, communication and support in order for the process to run smoothly for me. I would highly recommend this agency.
5/5
GoogleBruno and George went above and beyond their call of duty in relation to the recent sale of my flat. It was a difficult process due to no fault of their own and they always were at the end of a phone or email quickly solving any problems that arose. George kept me updated on a weekly basis which I really appreciated. I don't live local so if anything needed to be done in my absence George dealt with this for me and often at short notice. George kept me informed and in my opinion was worth every penny and were more helpful than my local solicitor. They understood the process and talked me through the various stages. Both effective communicators and professional at all times. Thanks again for all their help. Jean
5/5
GoogleHonesty, Integrity and Expertise: the benchmark for the Estate Agent Profession. I've just recently brought a property in London and heard many frightening stories about estate agents but Castles Tottenham have abolished all my skepticism. The team was all so friendly in particular Bruno was helpful, kind and honest with me. the service that Bruno provided me was so refreshing and sincere.
5/5
GoogleAfter a long while trying to buy the right flat with no joy, I came across Castles Estate Agents and consequently came across George. He made the whole experience very quick and easy. He was very helpful and assisted me in each step of the buying process. Before I knew it he had helped me find my ideal flat. Excellent service from him and the company, I would thoroughly recommend him to anyone looking to buy or rent.
Agent replied
Bradlee Its fantastic to hear you have had such a great experience as our business is built on referrals and recommendations please feel free pass on your experiences to any friends or family that may wish to move and we would welcome the opportunity in helping them.. Regards George Branch Manager
5/5
GoogleWe sold our property with Castles before and this time it was an easy decision which agency to choose as Bruno and George are so good at what they do and make this process as easy as possible so we would always recommend them strongly to anyone considering selling or buying in Tottenham. Many thanks!
5/5
GoogleGreat team at Castles! Bruno and co are super friendly and really helpful in getting through the process of selling. They tirelessly chase as needed and are great at keeping in touch with things as they progress. The photos taken and write up of my property were also really high quality. I would defo use Castles again to sell my next home.
5/5
GoogleBruno was very helpful, professional and reliable. He has made the whole process of selling my flat easy and stress free. He was informing me by phone and email to make sure I was fully aware of the latest progression and updates on the sale of my flat and he has not hesitated to put in extra effort to help me further on searching about other related matters on sale and purchase. All other staff at Castles are very helpful. George was also very professional and informative. I would definetly recommend them for a very professional, good and friendly service.
Agent replied
Elvan, Myself and Bruno are so thankful for your kind words and it really does mean a lot to us when we hear what a positive experience you received Regards George Manager
5/5
GoogleSelling my flat was not an easy task particularly as i demanded a high price. Castles pulled it out of the bag with some great marketing and efficient service. They found a strong buyer and pushed the sale through quick time all the while keeping me updated. Thank you Bruno for your excellent dedication and hard work.
5/5
GoogleI found and bought a house through Bruno at Castles, who was great throughout. Would (and have) recommended.
Agent replied
James Thank you for the recommendation. We pride ourselves on the way we manage the moving process. Our business is built on referrals and recommendations. I would really appreciate you advising friends and family who might be interested in moving about your experience. Regards Gary Swain Director
1/5
GoogleAs an employee of an investment and development company, I can understand professionalism. The people here requested certain information that we were unable to provide, but rather than allowing us to explain why, they were instead dismissive and rude.
Agent replied
You spoke to myself Gary I explained that all offers made must be substantiated. Proff of funds and ID for yourselfs. You told me your directors did not want to supply this information. We take vetting all offers very serious for our client's due to money laundering. If you would like to speak More about this matter i would be more then happy to take your call.
5/5
GoogleI have known George and the team at Castles for over eleven years, during which time they successfully negotiated purchases for friends of mine, so they were the go-to choice when it came to putting my own flat for sale. To my amazement Bruno managed to secure an offer from the first viewer in what is widely considered a stagnant market, thanks to his perfect understanding of the area and his skill at matching potential buyer to property. Despite the chain having run into difficulty over legal technicalities, the sale was completed with no drop in price in just over four months - I would have no hesitation in recommending Castles if you are thinking of selling in Tottenham.
Agent replied
Philippa Thank you for the review and for spotting the way we work with our clients. We are a big believers in being honest and knowledgeable. And knowing in what our clients want. We wish you all the very best in your new home. Regards Gary Swain Director.
5/5
GoogleCastles found us our ideal flat in Tottenham. Throughout the whole process, George and his team were extremely helpful, polite and easy to work with. At every turn in the process, we were also provided with the insight and guidance we needed to help us through the process (which was new to us). In a crowded industry, Castles Tottenham have left a really positive and lasting impression. I'd recommend anyone buying and selling their property to in the area speak to Castles, particularly if you value honesty and integrity!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Castles Estate Agency and its branches won ESTAS awards in one year, most recently 2018.
ESTAS winners in one year, the group and its branches: 2018.
ESTAS awards by year, 2018
2018 1 Bronze ESTAS 2018 winners
- BronzeESTAS 2018: Sales, East of England (Norfolk & Suffolk) London East
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Castles Estate Agency and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- North London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- North London
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Sales, Medium (6 to 20 branches)
Source: EA Masters winners lists, as published, linked by year.
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Questions about Castles Estate Agency
Which Castles Estate Agency office has the most reviews?
London (438 Hertford Road) has the most, with 308 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
Where are the Castles Estate Agency offices?
The six Castles Estate Agency offices, by town:
- London (12 Topsfield Parade Crouch End): 12 Topsfield Parade Crouch End, London, N8 8PR
- London (438 Hertford Road): 438 Hertford Road, London, N9 8AB
- London (44 Lower Clapton Road Hackney): 44 Lower Clapton Road Hackney, London, E5 0RN
- London (44/46 West Green Road): 44/46 West Green Road, London, N15 5NR
- London (5 Turnpike Lane): 5 Turnpike Lane, London, N8 0EP
- London (78 Green Lanes Palmers Green): 78 Green Lanes Palmers Green, London, N13 6BE
Has Castles Estate Agency won any awards?
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, North London. The group and its branches have also won 3 other industry awards since 2018.
