Trusted Agent profile

Castles Estate Agency in London

4.8

★★★★★ Excellent

1,282 reviews across 6 offices and 2 platforms

www.castles-estateagents.co.uk

Castles Estate Agency has six offices, all in London. Together they have 1,282 reviews on two platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,279

Reviews on Google

All 6 offices

Facebook logo

5.0 / 5

2

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

4.0 / 5 Having had a good experience of buying my property through Castles a couple of years ago, I decided to sell through them too and it was reassuring to be dealing ...Frances, 1 December 2016Read the review from sellers

Our offices

Castles Estate Agency's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,278 reviews on Google only. Show every review

5/5

Google

Josh was extremely helpful during our property purchase, he acted as great bridge between myself and buyer and really helped when my solicitors had me pulling my hair out. I'd recommend Castles to anyone buying or selling in the area.

Barry · 4 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Barry, Congratulations on the move and well done for your perseverance in chasing your solicitor as i know it was extremely stressful. Josh is excellent at communicating and keeping all informed and often gets complemented on this. Good luck in the new home and if you need anything please let us know. Regards David Sipple Manager

5/5

Google

David was successful in selling our home quickly and at a great price. Everyone was responsive to our queries. Thank you!

Fergus · 4 March 2021 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Fergus, it was a pleasure working with you both and good luck in Bristol. regards David Sipple Manager

5/5

Google

Abraham and his team were absolutely fantastic throughout the sale of our property. They offered positive and supportive judgement all along the way. We have absolutely no hesitation in recommending Castles Crouch End to others.

Bobby · 26 January 2021 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

I bought my new home at the end of last year and I am very pleased that it was Castles who sold it to me. Right from walking in through their front door for the first time, the service was excellent. Josh showed me the house and his positive, friendly, can do attitude was evident immediately. They manage to walk the fine between making their customers feel like the process is relaxed and easy going, but at the same time being really on top of any issues that arise and getting them resolved quickly and efficiently. David in the office provided fantastic assistance when those inevitable house buying problems arose. He went above and beyond to make sure the sale was completed as quickly as possible. Thank you David and Josh.

Andrew · 30 December 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

My sale just completed. Second time I've used this branch. David, Max and Josh are an amazing team. They don't set your expectations running wild like other agents will try. They're honest about pricing, give you proper feedback, and are always on hand at short notice. Don't bother wasting your time with agents who bamboozle you to get your business at inflated asking prices which will delay your sale. If you want to sell, listen to David. Highly recommended estate agency. Thanks chaps :)

Konkalot · 30 December 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Martin, it was pleasure. When selling property, all clients will ideally love to hear the highest price but we have to ensure we give you an honest appraisal which will then allow you to plan your move more effectively. I hope you are settling well into the new home and if you ever need any advice don't hesitate to drop me a line.

5/5

Google

Castles Agents are people which do the job properly. They are amazing , Sertac is the person which helped me get my new rental home. I'm very grateful that I could work with such a great team. I will recommend Castles and Mr Sertac for everyone.

Agnieszka · 28 December 2020 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

We recently used Castles' Hackney branch as our agents to sell a terraced house in Hackney. David carried out the initial valuation and it was immediately clear that he has a great deal of experience in the housing market as well as an …

Derek · 17 December 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Derek, we are collectively really happy for you and the family, especially with the ups and downs caused by Covid. Thank your kind words and this will give other potential clients a good insight into how we function as a team which is a big part when helping clients move. regards David Sipple Manager

5/5

Google

We recently sold our flat in Clapton (amidst the pandemic) and had a really positive experience with Castles. David came round to value our flat and stayed close throughout. We had one buyer fall through (no fault of theirs) but David and josh were super proactive and got us another buyer for asking price within a couple of weeks. David in particular was so proactive throughout, reassuring us when the buyers solicitor was taking longer than expected, and with so many unforseen issues such as the EWS1 reports and Hackney Council experiencing a cyber attack and not being able to complete the searches. Thanks to David and the team for their dilligence, honesty and transparency throughout.

Ileana · 17 December 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Illy, We are really happy for both of you to finally get the dream move you wanted. Good luck in the new home and if you need any advice feel free to drop me a line anytime. regards David Sipple Manager

5/5

Google

Castles Hackney are an excellent set of estate agents. They are honest, straightforward and wonderful to deal with. They are always willing to listen, answer questions and help. Max, David and Josh are all fantastic. Unlike so many estate agents, you feel like you can trust them and what they say. Throughout my dealings with Castles, I thought I was in very capable and professional hands. Thank you Castles Hackney for being a pleasure to deal with.

Mohamed · 16 November 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

Agent replied

Mohammed, it was a pleasure to work with you and thank you for the recommendation recently. regards David Sipple Manager

5/5

Google

Fantastic service, selling/buying property is a very stressful time, but not only did Castles find us the ideal property they were responsive and extremely helpful during the entire process. Particularly when we hit some complex issues with our sale they were supportive and invaluable at aiding the communication channels between all parties. I hghly recommend them.

K · 5 November 2020 · Castles Estate Agency London (78 Green Lanes Palmers Green)

Agent replied

Thank you very much for your lovely review. This definitely was not a straightforward sale, but we appreciate your help and input along the way. We hope you are enjoying your new home (and the hot tub!) If there is anything property related that you need help with, please do not hesitate to get in contact.

5/5

Google

We had tried to sell our property a year or so ago with another local agent, but without much luck. When we decided to give it another go, we approached Castles for their help. Max was brilliant. We achieved the full asking price and he …

Rebecca · 29 October 2020 · Castles Estate Agency London (44 Lower Clapton Road Hackney)

5/5

Google

It has been 4 years now that I rented a property through Castles Estate Agents. From the first appointment with Sandro they were efficient and professional throughout the entire renting process. A month ago I had to leave my flat and Alex from the Edmonton office took over and made the entire process smooth. I have always felt that the agency represented me in the best possible way. Without any second thought if I had to rent again, Castles Estate Agents would be my first option.

Marina · 23 October 2020 · Castles Estate Agency London (438 Hertford Road)

Agent replied

We appreciate your kind words Marina and it was a pleasure having you as a tenant for 4 years. Good luck with your new home too.

5/5

Google

Absolutely professional and helpful,very friendly and polite staff,working with enthusiasm and give allot of effort for the customers,good approaching and quick service,Thank you very much for all the staff especially,Fay and Si! Thank you very much I really appreciate your professional skills! Many Thanks👏

Irina · 23 October 2020 · Castles Estate Agency London (438 Hertford Road)

5/5

Google

We have just sold our home through Abraham and he was, at all stages, first class in the way that he handled the transaction. He knows the Crouch End market inside out and is very responsive and commercial in the way that he handles both …

Fiona · 6 October 2020 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

We sold our property recently with Abraham and the team at Castles and would highly recommend them, very professional, efficient and friendly. Abraham always gives honest advice and I wouldn't hesitate to sell my property with him again.

Katie · 16 September 2020 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

5/5

Google

We were originally recommended by our friends to use Abraham at Castles based on their own positive experience a few years previously. Having now recently sold our own house through Abraham, we can't recommend him and the firm highly enough. He is a highly proactive, hardworking agent who has an extensive knowledge of the local market. The whole process was managed efficiently and professionally throughout. Thoroughly deserving of a five star rating.

Russell · 14 September 2020 · Castles Estate Agency London (12 Topsfield Parade Crouch End)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Castles Estate Agency and its branches won ESTAS awards in one year, most recently 2018.

ESTAS winners in one year, the group and its branches: 2018.

ESTAS awards by year, 2018

  • 2018 1 Bronze ESTAS 2018 winners

    • BronzeESTAS 2018: Sales, East of England (Norfolk & Suffolk) London East

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Castles Estate Agency and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.

EA Masters by year, 2018 to 2020

Source: EA Masters winners lists, as published, linked by year.

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Questions about Castles Estate Agency

Which Castles Estate Agency office has the most reviews?

London (438 Hertford Road) has the most, with 308 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.

Where are the Castles Estate Agency offices?

The six Castles Estate Agency offices, by town:

Has Castles Estate Agency won any awards?

Yes. In The Trusted Agent 2026 awards, London won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, North London. The group and its branches have also won 3 other industry awards since 2018.

Reviews may appear on more than one platform.

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