Trusted Agent profile
★★★★★
1,282 reviews across 6 offices and 2 platforms
Castles Estate Agency has six offices, all in London. Together they have 1,282 reviews on two platforms, rated 4.8 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Castles Estate Agency's six offices, most reviewed first. Each has its own page.
Showing 1,278 reviews on Google only. Show every review
5/5
GoogleProfessional, very communicative, thorough and precise - many thanks for such a positive selling experience.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your review. We look forward to working with you again in the future.
5/5
GoogleCastles have recently sold my parents house and I have found their services to be very professional and strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your review. We really appreciate our buyers and sellers doing this. It was a pleasure to deal with you both. We didn't find a buyer as quickly as we hoped, but got the right people in the end! Good luck with everything and if you every need help with property in North London in the future we would love to work with you again.
5/5
GoogleBy far the best Estate Agent in the area. I have done 5 transactions with this branch and the overall service is truly high class. James and his team always do an outstanding job. They are responsive and have shown integrity.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were very happy with Castles. They did a fantastic job selling the house but more importantly were incredibly helpful when problems arose in the chain and managed to get everything arranged so that the transactions could go ahead. If we'd had to do it ourselves it would have been a nightmare so they definitely earned their commisson and I have recommend them to our friends.PositiveResponsiveness, Quality, Professionalism, Value
Hi James, thank you very much for your kind review. We're glad we were able to help and add value in what is a very stressful process. Good luck with everything.
5/5
GoogleI would just like to say a big thank you to the Lettings Team at Castles, Edmonton; with special thanks to Oliver Webster, who helped me secure a property for my parents. Oliver guided us through the process from start to finish and was available to answer and deal with any queries that we had. Nothing is too much for Oliver! I would have no hesitation in recommending him and the team at Castles, Edmonton.
5/5
GoogleExcellent, responsive service, and Abraham was brilliant and managing the sale process with a difficult chain.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAbraham was brilliant and made the whole purchasing process easy. Would recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleSeamless service and excellent communication throughout - I wouldn't use any other firm of Estate Agents in Crouch End. Thanks for making our sale so straightforward!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbraham and the team at Castles, Crouch End were a pleasure to deal with. The process from the valuation to the completion was seamless. They went above and beyond and what was expected. Would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
2/5
GoogleBuying our first flat a few years ago wasn't the best experience with Castles in Crouch end. Granted, they sold it on behalf of their real clients, the seller, but it really felt like it throughout the process, that they were working only for the seller's interest. I bitterly remember that Sandro misled us, saying the garden summerhouse had electricity when that was not the case as we found out after moving in. We didn't check it further since there was computers and lights in there, assuming it was properly wired. As it turned out, it was only powered by an extension lead, no sockets whatsoever. If that wasn't intentional, that was poor advice and knowledge of the place he was selling to us. When I brought it up afterwards, I wasn't met with the best of honesty nor apology. I made sure I didn't sell with them when I eventually did, a few years later.NegativeProfessionalism
5/5
GoogleSandro Pappalardo and his colleagues in the Crouch End office have done an amazing job for us, working really hard to ensure the flat was in excellent condition before it went on the market, vet all potential purchasers, escort them to the flat, respond to all their queries, help us identify the proceedable buyers, and then diigently chase both sets of solicitors so that the sale was completed as quickly as possible. I have no hesitation in offering them the highest recommendation, and would certainly want to work with this great team again should I buy or sell another property. It is so reassuring to be able to completely trust a team of ethical professionals who have my best interests at heart, and whose advice is based on many years of experience. If you need a fantastic team behind you when you sell your own property, you need look no further than Castles.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbraham is very professional, responsive, helpful and extremely knowledgeable about local area. Having completed so many transactions he is able to gently guide both vendor and purchaser through the process. He’s very easy to deal with and I would happily recommend him to anyone looking to buy or sell in Crouch End.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe would never have been able to buy our flat if we hadn't crossed roads with Sandro. The day we got in touch with him, the journey to find the flat of our dreams finally came to an end. His passion, experience, dedication and kindness were priceless through out the process. He has been a real trusted advisor, available at any time of the day or night. And for this we are extremely grateful to him. One thing is certain, for our futur projects there is only one team we'll call : The Castles and more precisely Sandro. Thank you so much for everything Sandro. Marc & JessicaPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbraham and his team in Crouch End have an unparalleled knowledge of the local area, I would guess there isn't a house that they haven't seen. He works hard to close the deal, and as a buyer, I felt like he did a great job of making both us and the vendor feel like the client. Would not hesitate to recommend.PositiveResponsiveness, Quality, Professionalism
Thanks Alan for your review, it's much appreciated. It's been a pleasure helping you with your move. We look forward to assisting you as and when required in the future. Team Crouch End It's a pleasure
5/5
GoogleWe worked with Abraham on the purchase of an off-market property in Crouch End. I can wholeheartedly and unconditionally recommend him for his dedication, his unparalleled knowledge of the local area, and his outstanding tenacity. Without him, I doubt we would have been able to get the purchase over the line. If we ever sell the property he will be top of our list of people to call! Thank You.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe rented a beautiful apartment at Altitude Point, Hornsey, from Castles Crouch End for 6 months this year, only moving out because we had purchased a property, otherwise we would have happily stayed! Castles are one of the best estate agents we've ever dealt with, super professional, friendly and made the whole process really easy. Sandro showed us around the property initially and made the whole process of commencing the tenancy super easy. At the end of our tenancy we dealt with Alex from head office who was really flexible and ensured the check out process was as smooth as possible. Definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey say divorce and moving home are two of the most stressful situations one can experience in life (after death of a loved one). When going through both simultaneously, I found no better comfort than the sensitivity and professionalism of Abraham for support and attentiveness to the whole situation. The sale of my family home (a sale that followed three others in the past with Abraham) was done with ease and beyond expectations. The purchase of my new home now, again after purchasing several homes with Abraham in the past, was again done smoothly and with support of/in line with my divorce. I have no hesitation in recommending Abraham to others (who have gone with my advice and been more than satisfied) and I will continue using him in all my property matters. Thank you Abe.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe have just sold our home through Abraham and he was, at all stages, first class in the way that he handled the transaction. He knows the Crouch End market inside out and is very responsive and commercial in the way that he handles both people and transactions. He will do what it takes to get the deal done and ensure all parties are happy. I would not hesitate to recommend Abraham if you are thinking of selling your property.PositiveResponsiveness, Professionalism
5/5
GoogleCannot recommend the team enough! Sandro, Colin and Abraham are absolute professionals and gentlemen. Competent, kind and extremely knowledgeable having provided services in Crouch End for many years. 100% trustworthy and responsive, they really are invested in doing the best for their clients. Wouldn't hesitate to use them again. Wishing you all the best team Castles.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe've had a very positive experience selling our property with Abraham and the team this summer. Abraham's knowledge of the market and subsequent advice steered us towards a quick sale at an excellent price. In all dealings I have found Abraham to be honest and straightforward without the Estate Agent 'patter' that can be common place with other agents. He also drove all parties supportively to a quick exchange and was incredibly easy to work with throughout. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe sales team at Castles have an encyclopaedic knowledge of the local Crouch End area. And no-one knows the landscape of the local property market quite like Abraham. Over the years we have known him, he has always been the go-to agent. He develops long and loyal relationships with buyers and sellers alike, and always provides straight, honest and clear advice. We're thrilled with our new home and the service him and his team have provided. Jason & JuliePositiveResponsiveness, Quality, Professionalism
5/5
GoogleJosh from Castles was super helpful and professional, responded quickly to our questions and helped us manage a nerve wracking process!PositiveResponsiveness, Quality, Professionalism
Polly, Congratulations on the move. It wasnt easy at times but well done for your patience and we are really happy for you both. Good luck in the new home and welcome to the neighborhood. Regards David Sipple Manager
5/5
GoogleTransparent, friendly and always helpful team happy to answer any questions or help however they can, highly recommended.PositiveResponsiveness, Professionalism
Sam, it was lovely working with you both and hope you love the new home. See you around no doubt and feel free to drop me a line if you ever need any advice moving forward. regards David Sipple Manager
5/5
GoogleThey give estate agents a good name. I would recommend them to anyone and everyone! Max and Josh were especially great.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Castles Estate Agency, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Castles Estate Agency and its branches won ESTAS awards in one year, most recently 2018.
ESTAS winners in one year, the group and its branches: 2018.
ESTAS awards by year, 20182018 1 Bronze ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Castles Estate Agency and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2018, 2019, 2020.
EA Masters by year, 2018 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
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London (438 Hertford Road) has the most, with 308 reviews rated 4.6 out of 5, followed by London (12 Topsfield Parade Crouch End) with 301.
The six Castles Estate Agency offices, by town:
Yes. In The Trusted Agent 2026 awards, London won Trusted Agent. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, North London. The group and its branches have also won 3 other industry awards since 2018.
