Trusted Agent profile
★★★★★
1,737 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,737 reviews on two platforms, rated 4.4 out of 5 overall.
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Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGeorge and Paul are two of the nicest…
George and Paul are two of the nicest men we’ve had in our home . Repainting some snagging work, great standard of work,very professional and friendly- a real credit to Cala.
Dear Fiona,Thank you for leaving your review. It is great to hear about your experience with George and Paul.Best wishes in your home!Cala
5/5
TrustpilotGreat customer service
It’s been more than an year living in cala homes, for all the issues Darren and Lynne did excellent job from the Customer Service East Team. They were quick in responding for all snagging problems, visited the site to check the issues that needs to be noted and resolved them within seem-less time. Appointments were always scheduled at my convenience.
Dear Deepthi,Thank you for leaving your review. It is great to hear about your experience with our Customer Services team throughout the first year in your home.Best wishes,Cala
5/5
TrustpilotGarden slabs repairs and new installation
We had some issues with the patio and path slabs. We were delighted with WUG Paving who were sent to fix the issue and they were fantastic. They laid the slabs perfectly flat and nothing was a problem to the helpful tradesmen. If you have a slab issue or need new slabs/monoblock, call WUG. First class service and a first class finish.
Dear John,Thank you for leaving your review. It is great to hear about your experience with the team.Best wishes in your home!Cala
5/5
TrustpilotVery satisfied customer!
We've been living in our Cala home for nearly two years now and love it. There's been a few build issues in that time but they have been resolved by Scott Downie who has carried out fantastic work. Great personality and a joy to have around anytime he's been doing work in our home.
Dear Steven,Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes in your home!Cala
5/5
Trustpilot1st class workmanship
We had settlement issues in hall wall, and called Cala Customer services. They were very quick to respond and had someone call and repaired it within a few days. Great service and a big thanks to Paul Cawley who carried out the work and left a 1st class job.Have another 4 issues (2 since August) in which we still await contact from the contractors.
Hi Duncan,Thank you for leaving your review. It is lovely to hear about your experience with our sales team and site manager. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotAmazing painter worked quickly and…
Amazing painter worked quickly and efficiently and very helpful and friendly.
Dear Gurdeep, Thank you for leaving your review. It is great to hear about your experience with our painter.Best wishes in your home!Cala
5/5
TrustpilotGreat job Scott
Great job Scott. Thoroughly professional and accommodating throughout
Dear Gordon, Thank you for leaving your review. It is great to hear about your experience with Scott.Best wishes in your home!Cala
5/5
TrustpilotGreat Experience
We purchased a house in Gilchrist Gardens and Matthew and Fraz were a pleasure to deal with and made the process really easy for us. Could not fault the experience at all.
Hello Matt,Thank you for getting in touch. Cala recognises the importance of inclusive design and strives to create environments for everyone. All developments are subject to gaining the necessary approvals from the relevant regulatory bodies. The Local Authority issues the permissions that primarily deal with street design. Each application is determined on its own merits in line with current legislation and national and local policies/guidance. All roads and pathways within our Eden Park development are being delivered in line with council-approved plans, details of which have been shared with all customers during the purchase process.Kind regards,Cala
5/5
TrustpilotWILL has excellent service!
The Cala Operative who attended our appointment was Will. He was very patient and helpful during the repairs.He helped repair the defects on wall and the kitchen door hinge. He carefully examined the door hinge noise and swapped the hinges to stop the annoying noise. The best Operative I’ve seen so far!
Dear Hugo, Thank you for leaving your review. It is great to hear about your experience with Will.Best wishes in your home!Cala
5/5
TrustpilotThe Sales Team have been very helpful…
The Sales Team have been very helpful to us in making what is a big decision to move to a New Cala Home. They promptly answered any queries we had providing any necessary information.
Dear Martin, Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotGreat Customer Service
I had a leaking window, and customer support (Emma) did a great job getting people on the job quickly.The roofing contractors did a good job on fixing the issue.Paul (the decorator) did a fantastic job covering up the marks left, and went the extra mile by also covering up some scuffs we'd made.Everyone was so professional and communicated well.I'm glad I bought my home from Cala, any issues have been dealt with very well.
Dear Dillon, Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotSuperb experience
Could not have asked for a better experience with Cala. The whole process was made so much easier with the help of their experienced helpful and friendly staff. The level of customer service from Laurence May Sarah and site manager Greig has been nothing less than outstanding. Moving home was made so much easier with regular updates and check in calls from Laurence. I can’t thank them enough. Would I recommend Cala - yes I certainly would. Love my new home.
Dear Clare, Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Cala
5/5
TrustpilotWe purchased our home in 2022
We purchased our home in 2022. Although Cala rushed to complete, the house was not ready. We were fortunate enough not to have to move in straight away so we gave them 6 weeks to do all their snagging. Once moved in we created our own snagging list which was finally completed 2 months later. You may of course say well this should not be a 5 star review, but I have chosen to give them this review because of the after care team. We have a 2 year Cala warranty and believe me you do need this for any new build as many little issues crop up along the way, some of which we would not have picked up in our initial snag. I would in particular like to give credit to Jenny at their Chiltern office who has helped us efficiently in getting everything resolved. I have only experienced buying new homes and so far Cala has been the best for us.I would also like to give Luke our thanks who facilitated our purchase in Sales office. He was always available to answer questions and guide us through the process.
Dear Nita, Thank you for leaving your review and providing this detailed feedback, which will be shared internally. It is great to hear about your experience with our Customer Service team and Luke during your sales process.Best wishes in your home!Cala
5/5
TrustpilotGreat house
We were apprehensive about purchasing a new build and throughout the whole process of buying and selling, the sales consultants Tom & Georgina were always polite, patient and professional. Our experience with CALA has been really positive and they've been very helpful both before and after the purchase. The house has lived up to our expectations and were very happy here.
Hi Jay,Thank you for leaving your review. It is great to hear about your experience with Tom and Georgina.Best wishes in your new home!Cala
5/5
TrustpilotWater Meter issue resolved.
We have had a long outstanding issue with our Water Meter. It was not an issue that would normally be dealt with by Customer Service, In the end Tracy from Southern Customer Service went the extra mile and drove the issue to resolution. It is now resolved and I am finally set up with Southern Water. Many thanks to Tracy for her Customer Service skills
Hi Colin,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFantastic experience
Fantastic experience, Whole team are great, Fraz especially couldn't do enough for you, always happy to answer any questions and an impressive knowledge of the site, the homes and generally anything we had to ask. It has been a thoroughly pleasant experience.
Hi William,Thank you for leaving your review. It is great to hear about your experience with Fraz and the team.Best wishes in your new home!Cala
5/5
TrustpilotGreat experience (again)
Vicky was great at organising people to come the house to sort out the last bits of snagging. Neal Young did a great job when he came. Both were very polite, professional and helpful.
Hi Jacob,Thank you for leaving your review. It is great to hear about your experience with George.Best wishes,Cala
5/5
TrustpilotJordanhill Park
Had a terrible experience with previous builder so went in with Cala somewhat jaded.The service has been top notch from pre-sale to up to today where we just had a small leak repaired by the CS team. Very smooth staff that operate at high standards both off and on site. The finish on the property was absolutely excellent, I think I found about 5 snags and they were all sorted within a few weeks.I don't have a bad word to say about them. The business is after all a business. Do not go into it with the expectation that you deserve a response absolutely instantly or that everything should be absolutely perfect. You wouldn't get that in any area of life. Be reasonable with them and they will go out of their way to help you out.One small gripe is that they should get the bins sorted with the council in advance. I know Glasgow City council are a disaster but I think it would be a nice touch given Cala have far more influence with the local authority than the average plebian. We waited 8 weeks for ours despite ordering them in advance.
Hello,Thank you for leaving your review. It is great to hear about your experience with our team at Jordanhill Park. We will pass your feedback on.Best wishes in your new home!Cala
1/5
TrustpilotPlease take the time to read before…
Please take the time to read before going ahead with Cala Homes!When purchasing our home and going through the sales process we were very happy with the service received by the sales team! We were promised amazing service and aftercare from the second we moved in.Upon moving in we discovered there was a chip in our bath that was not there when we viewed the property. The chip remains unfixed 8months later.Skipping forward to around 6 weeks later when the items on our snagging list were booked in to be fixed. Around half of these items were corrected in a timely manner with no issues. However, our painter arrived and was unable to complete everything in the one day allocated. The problem then followed as the painter was rebooked in on three occasions where he did not attend! We had rearranged plans and taken leave from work in order to facilitate these arrangements. There was no communication from the site team at all that he wouldn’t be attending. When speaking to the painter on the fourth occasion he informed me that that the assistant site manager had told him other things were more important so he was told not to come.Upon bird season starting we had some nesting in the beams of our carport as the panelling had not been completed as the plans stated. As a result, our cars and bins were constantly being covered in bird feces and without an outside tap we were unable to clean any of this. We raised this to the site team and was told this would be completed within the week. This was not done. After multiple car washes and plastic gloves used when using the bins this was again raised with the site team. We were told it’s not possible to do anything as we were in bird season (upon researching this we were also in bird season when the issue was initially raised, it was therefore disappointing that we had previously been told they would complete the works when they apparently couldn’t). Bird season then came to an end and we asked when the works would be done, we was told a date and didn’t park there for this to happen and yet again it wasn’t done. Due to the length of time our carport was left incomplete our vehicles have suffered paint damage due to the amount of feces.Throughout this process there has been no communication from the site team. Every time something was not done when it was supposed to be we would have to chase them for answers. We have also sent emails and had to wait weeks for replies (even after chasers being sent). We raised this with the site team who apologised and said this would change, it didn’t. None of this has been what we were promised by the sales team. The complete decline in service once they receive your money is shocking.Due to this, we then sent an email to the sales team outlining our issues and asked how to make an official complaint. We received a response and were told to expect a call in the next two days from the customer care team. Over a week passed and we received nothing. My partner then sent a further email which was rather lengthy and expressed our disappointment/dissatisfaction. This was passed to the contracts manager (CM). The CM called us promptly to discuss the issues and arrange a visit to complete the outstanding issues on our snagging list (6months after we moved in). The outstanding fixes in our snagging list and car port were completed within a couple of weeks of the phone call. However, nearly THREE months after our complaint being made our fece covered bins were still not cleaned after being told they had been twice. (This had also been raised by two other homes that use these bins).Due to the loss of earnings (painter not showing up), multiple car washes and plastic gloves we requested compensation as a part of our complaint. We were advised monetary compensation is not something CALA offer however they could offer us patio slabs or an outside tap (we live in a flat with no outdoor space). Not to mention that this is a blatant lie. A couple of months prior the sales team contacted us asking if we would be willing to share our searches (in exchange for compensation) with another potential buyer as theirs would not return in time. We agreed. Therefore, it is clear we were lied to as CALA were happy to offer this when it meant they would be getting another sale. However, we told the CM we would be happy with kitchen tiles which they do not want to do as we have sockets? The same as any other kitchen but that’s a problem supposedly!Our kitchen countertops/units have also been fitted incorrectly and now we have water seeping through causing damage to the units, this has been raised and ignored. YET AGAIN.Had we have known the issues we would face we would not have bought with CALA. They have caused an unnecessary amount of stress and our home is not what it should be. We are disgusted.
Dear Louie,We are very sorry to read your review. Please be assured we have raised your feedback internally for the team to look into right away.We sincerely apologise again for any inconvenience caused.Kind regards,Cala
5/5
TrustpilotFixing the Settling Marks
George and Alan fixed and repainted most of our house over two days. They were professional, knowledgeable, worked hard and were proactive in finding issues that needed fixing. I’d definitely recommend them.
Hi Jamie,Thank you for leaving your review. It is great to hear about your experience with George and Alan.Best wishes in your home!Cala
5/5
TrustpilotSnagging & Post Sale
We've loved our experience with Cala so far. With all new homes there will be snags and Cala have been a pleasure to deal with in this regard.Big shout out to Garry Carlyle (painter) who came out and sorted a bunch of screw pops amongst other cracks & issues. He was polite, good craic & has done a fantastic job. A credit to the Cala team.
Hi Euan,Thank you for leaving your review. It is great to hear about your experience with Garry.Best wishes in your new home!Cala
5/5
TrustpilotGood communication and customer…
Good communication and customer service.Nothing is too much trouble. Lovely team !
Hi Cheryl,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your home!Cala
5/5
TrustpilotWe have already left a review of the…
We have already left a review of the Cala Team at a Jordanhill Park - July 2024 - and would repeat our thanks to all for their helpfulness, friendliness and for answering our questions and taking care of any problems immediately.Thank you 🙏 all.Many regards. 😇
Hi Christine,Thank you for leaving your review. It is great to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotDo not buy at Cala Fernleigh Park
I am extremely disappointed with my experience with Cala Homes at Fernleigh Park. We moved into our new home over 5 months ago, and since then, we’ve been dealing with over 300 issues. Despite multiple promises from the company that these would be addressed, we are still waiting for outstanding snags to be resolved. We’ve been repeatedly told that someone would come out to take care of the problems, only for them to either cancel last minute or simply ignore us entirely. We had to project mange the whole snag process, arrange times and for people to then not turn up. Trades would turn up at the house, cause more issues than they fix (causing the snag list to have risen to over 500) and then leave the house in a mess, with little or no apology for the Cala team. We both work from home and therefore they can arrange to come anytime, so they have no excuse, we chase issues weekly and at this point; are just being ignored. The lack of communication is appalling, and it’s clear that customer satisfaction is not a priority for Cala. At this point, it feels like they’ve taken our money and that’s all they care about. I would strongly advise anyone considering purchasing from Cala Homes to think twice before committing. The experience has been nothing short of frustrating, and it’s disappointing that such a reputable company would leave their customers in this situation.
Dear Alistair,We are very sorry to read your review. Please be assured we have raised your feedback internally and the team will be in touch.We sincerely apologise again for any inconvenience caused. Kind regards,Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Waterbeach has the most, with 1,682 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
