1/5
TrustpilotNo care, no communication Do NOT buy Cala
Cala homes promote themselves as a five star builder and in customer service, they have no care or consideration for their customers. Head of Customer service, wouldn’t know what good customer service is if it punched him in the face. No or poor communication with their customers with an attitude of ‘we have your money and no longer give a damn’. No one at this company takes responsibility or ownership of any issue and nothing is followed up to an acceptable solution. DO NOT BUY ANYTHING FROM CALA HOMES.
Agent replied · 10 June 2024
Dear Mr Glazer, Thank you for taking the time to review CALA Homes. We pride ourselves on our customer service and I am sorry to hear that your experience did not live up to our reputation. I understand that the local team are working with you on the issues that you have raised. If you have any further points that you would like to raise, please email cala.group@cala.co.uk or get in touch with your customer service contact directly. Kind regards, CALA Homes
