Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

Trustpilot

This is my second review here

This is my second review here, but I truly feel the need to share an update.We’ve been in our home for three weeks now, and I can’t thank the team at Mansfield Lea enough. Jenny, Sophie, Martin, Barry, and all the workmen have been absolutely amazing. The house has been fantastic, with just a few minor issues that the team addressed immediately or have organised for it to be done in the new year given the Christmas break. Their attention to detail, professionalism, and overall approach have been nothing short of 5-star.This is our second new build purchase, with our first being from another builder, and the difference is like night and day. The experience with Cala has been exceptional, and I couldn’t have asked for better service from the on-site team.A special shout-out to Martin, who has been the face of the site team, coordinating everything seamlessly. We’re so grateful for his efforts, genuinely an outstanding team all around. If this weren’t our forever home, I wouldn’t hesitate to purchase another Cala home, especially with these guys running the show!

Paige · 19 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 2/5

Trustpilot

They are meant to be one of the better…

They are meant to be one of the better developers out there, if that is true then I'll never buy a new home again.I'm sure their building standards are good but the quality of finish is really poor and cheaply done. Scratches on every window as well as the induction hub I should have insisted were replaced rather than accepting polishing work which leaves noticeable circular marks. The site manager eventually admitted they sacked the cleaning company as they'd had similar complaints.Flooding in the bathroom which took 10 visits to resolve, flooring lifted and tiles removed.A kitchen worktop which is now becoming warped.Doors which look like they don't meet NHBC regulations due to huge gaps.Uneven floors resolved with some silicon sealing. Window drafts they've denied by using the "paper test".Porch doors leaking which they're still trying to fix but refusing to replace. Water pooling on the floors during bad weather.Cheap plastic fixtures and fittings, the shower rail recently snapped with no excessive use or force. The shower door came unseated due to faulty brackets when still under warranty but they denied it was a common problem (the residents association says otherwise). Their site managers will do the minimum at handover as otherwise it effects their bonus and targets.I should have used a professional snagging company but to be honest I didn't want the hassle which I think companies like these love. When they did send someone round they were general workmen, less specialised so the fixes weren't as professional and cheaper for them. You'd end up with a poorer finish than when you'd moved in.There's also a problem with overheating due to poor design which I will report to the NHBCAs said above, it's put me off buying a new home againEdit: You'll have seen my reply to you questioning my identity with trustpilot, any response now after sharing with the relevant team? I wrote a more detailed document of the interactions with CALA I can share

Lee · 17 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Marius came round to 12 Donald’s Grove…

Marius came round to 12 Donald’s Grove to carry out some snag works. Great service and professional 👍

Matthew · 17 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Excellent standard of work carried out…

Excellent standard of work carried out by the painter Alan whilst carrying out the 2 yearly snagging. Alan was very professional and ensured all work was completed to a high standard.

Scott · 17 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Viewing a new home 🏡

Have just visited the development in Merley, near Canford School, Dorset & was extremely impressed with how helpful & professional Liz Allsop, the sales consultant was. A credit to your company.

GuyTankard · 17 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Balgray Gardens

Having purchased new builds from other developers in the past, I can truly see a clear difference in both the experience and service with Cala Homes. The team at Balgray Gardens were fantastic, always on hand to answer any questions I had and making the process smooth and stress free. Their professionalism and attention to detail really set them apart. Thank you to the team for making this such a positive experience!

Daniel · 17 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Exceptional service

We visited Nobel Park in Didcot with a view to purchasing a new home. We were dealt with by a gentleman by the name of Sebastian. Cala had properties that fitted our criteria but unfortunately not our timeframe which was a shame as the product was to a high standard. Sebastian did everything in his power to help and guide accordingly including some very lucrative incentives which unfortunately just couldn’t work for us. We would have loved to have been able to go ahead as he was such a delight to deal with and is a credit to the brand. Thanks Seb from Chris & Sue

Chris · 16 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Five star service from a 5 star…

Five star service from a 5 star builder. Garry Carlyle - the friendly decorator working for Cala has done a fantastic job in fixing many issues at our home. Cala has been very supportive of listening to our snags and getting them fixed on priority. Very pleased with the builder and Garry, you're great 👍

NAVEEN · 16 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Paul Cawley - CALA painter

This review is for Paul Cawley, painter at CALA. Very nice guy who did a great patch job for various cracks around the house.

Ben · 16 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Nick Sullivan

Please note, this review is about Nick Sullivan, not CALA. There have been multiple issues that have required fixing and any time Nick has been to sort these, the results have been brilliant. The issues have been the result of poor workmanship or planning by CALA but the aftercare by specific individuals has been very good. Nick is always polite and helpful, and considerate of the customer’s specific needs. We have had other people from the company to sort problems, but Nick has been one of the best. If he is assigned to a job, you’re in good hands.

Iryna · 15 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

5 Star Ricky

One of Cala's good points is the quality of their Customer Service Operatives. Ricky has been very efficient, polite, does what he says he'll do and when he'll do it, kept me informed along the way and achieved an excellent result.A mention also for Thomas and Andy who are similarly great at what they do

Simon · 13 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Marius was really friendly and very…

Marius was really friendly and very officiant when coming to my property to do a repair. He was respectful of the property and took his shoes off by the door before entering. Great job/service from Marius and the customer care team member Julie

Kelly · 12 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Both Rebecca and Martyn were really…

Both Rebecca and Martyn were really helpful in dealing with a suspected leak that caused some considerable damage. From the point of reporting Rebecca reassured us the issue would be looked at and once Martyn visited the property a remedial plan was in place. The tradesperson who rectified the issue (Andy), was execptional his workmanship was a briiliant 11 out of 10 marks. Never seen such clean and tidy workmanship he is an asset to Cala. Once again big thank you to Rebecca, Martyn and Andy.Merry Xmas and thank you

Rihal · 12 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Levi and Lucy at Langmead Place were so…

Levi and Lucy at Langmead Place were so helpful and went above and beyond for us when coming across difficulties non of which were cala's doing. Me and my wife couldn't be more grateful for there help and understanding. Thank you Levi and Lucy for helping use buy our 2nd Cala Home.

JJ · 11 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

The team were really responsive with queries and questions.

The team were really responsive with questions and emails, and were really flexible in allowing me to view the property. The team works really effectively to make sure answers are provided quickly, even at the weekend.

Stephen · 11 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Cala Gullane ✨ Chloe & Laura

We’ve had a fabulous experience with Cala. We would specifically like to mention Chloe & Laura in the Gullane sales office who went above and beyond throughout the process. They are friendly, efficiently and extremely knowledgeable and we can’t recommend them highly enough. Thank you so much for all your help in securing our new home! You are the best ✨🥂

Amy · 9 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Meg and the team are so fantastic

Meg and the team are so fantastic . They made everything smooth and easy for us. We are so delighted to work with her and the team . Kudus to Cala team. I will recommend them over and over .Thanks .

Gabriel · 9 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Southbank by Cala

I am thoroughly impressed with the outstanding quality of the property and the exceptional service provided by the team. Thank you Jacqui, Liza, Ash and Stuart!

Omee · 8 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

As easy as ABC

once a decision had been made to look in a particular location for a type of property which would suit me, it was easy to then look at Cala Homes new build site given the excellent web site description of the scheme. once my interest was gained, the sales team then helped by showing flats available, answering all questions and generally helping in making the decision to reserve.

M · 8 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Cala maidenhill - balgray gardens

We moved into our new home yesterday. From start to finish the team at the sales office and on site have been absolutely brilliant and have made the home buying process so easy! A massive thankyou to Emma carol and Jenny! Andy, Laura and family

Andrew · 7 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

A huge thank you to Angela and the team…

A huge thank you to Angela and the team at the beautiful David Stow building Jordanhill.The attention that we received from first viewing the development to purchasing a stunning flat in this magnificent building has been second to none.Angela couldn’t do enough for us and was a delight to work with. Graham the site manager and his team were extremely helpful, any snagging issues were dealt with quickly and efficiently.All in all a great experience and I would recommend buying a Cala home.We are more than delighted with the overall service from the team at Jordanhill.

Kay · 6 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

George and Paul are two of the nicest…

George and Paul are two of the nicest men we’ve had in our home . Repainting some snagging work, great standard of work,very professional and friendly- a real credit to Cala.

Fiona · 6 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Great customer service

It’s been more than an year living in cala homes, for all the issues Darren and Lynne did excellent job from the Customer Service East Team. They were quick in responding for all snagging problems, visited the site to check the issues that needs to be noted and resolved them within seem-less time. Appointments were always scheduled at my convenience.

Deepthi · 6 December 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Garden slabs repairs and new installation

We had some issues with the patio and path slabs. We were delighted with WUG Paving who were sent to fix the issue and they were fantastic. They laid the slabs perfectly flat and nothing was a problem to the helpful tradesmen. If you have a slab issue or need new slabs/monoblock, call WUG. First class service and a first class finish.

John · 5 December 2024 · Cala Homes North Counties Waterbeach