Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

Trustpilot

Excellent sales team at Cala Inchcolm Green

The sales team at Cala Inchcolm Green (Sunnie and Dawn) have been exceptional to work with through the home buying process. They have been flexible, professional and helpful, and have provided prompt communication and updates throughout the process.

Aline · 11 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Google

Overpriced and badly built crammed in housing estate,...avoid like the plague, be like any overspill housing estate within 10yrs....full of feral kids n the feckless...

D · 11 October 2023 · Cala Homes North Counties Chelmsford

★★★★★ 5/5

Google

Rating only, no written review.

Kushagra · 11 October 2023 · Cala Homes North Counties Chelmsford

★★★★★ 1/5

Google

Rating only, no written review.

Stefan · 11 October 2023 · Cala Homes North Counties Chelmsford

★★★★★ 5/5

Trustpilot

Andrew Galloway

Andrew arrived on time to complete some repairs in my house & was very friendly. He resolved the issues promptly & left the place tidier than he found it! Excellent service, thanks again Andrew

Rachel · 11 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Appalling customer service

Once you have brought the property and handed over from site to the customer service team it goes rapidly down hill. The customer service manager is the most arrogant and rudest person I have ever encountered. He has no customer service skills and tells you you are lying about problems with the house, even when you show him. It got to the point where I had to contact the MD in order to get issues rectified. I put a formal complaint in and have not once received an apology from the customer service manager. There have been a few issues with the house, most easily rectified but the heating is not. The house doesn’t stay warm and they don’t seem to see it as an issue. Considering it’s a new build with A rated efficiency it certainly does not meet that standard. After lots of emails and phone calls they finally (after almost 2 years!) decided to look into the issue with the heating, after being fobbed off for so long.

Tracey · 10 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Fantastic customer service

Fantastic customer service from Sue, Belinda & Annie going above and beyond to make purchasing from Cala easy even from overseas! Always taking time to talk through any questions and sharing mood board photos to help us “see” when not able to visit.

Tamsin · 10 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Cala, Sequoia Meadows

We absolutely love our new Cala home. Great quality and design with high ceilings. The team at Sequoia Meadows is friendly, professional and knowledgeable which made our journey stress free during our move and we received great aftercare to make sure we were settling in okay. Special thanks to the following people. Lisa for her time and patience in assisting us when making choices for our home. Laurence for updating us throughout, nothing is ever too much trouble and you’ve always got time no matter how busy you are. Johnny for promptly attending to any issues reported and keeping us updated. Vicky at Customer Services for updates, follow ups and promptly getting back to us via email and phone. We would happily recommend Cala to anyone looking for a new build home.

P · 9 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

My new home Cala Homes - Farendon Fields

I am in the process of buying a brand new home from Cala Homes. I couldn't be more happier with the service I have received so far. Suzie from the Sales Team/Customer Services has been nothing but amazing - totally professional, patient, knowledgeable and has answered every question I've asked, ironed out every crease and made the process pain free. I couldn't be happier or recommend the team at Farrendon Fields enough! Yesterday I went to a meeting and met with the development manager Liam who walked me through the drawings explaining every detail, was patient with my endless questions and has promised to keep us up to date with the building going forward and send photos of the progress! As the house is a work in progress I will come back with further updates and photos.

Mrs · 6 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

I would highly recommend Tomasz from…

I would highly recommend Tomasz from Cala,he is very professional, clean tidy and excellent at his work. 10/10.

Chelsea · 6 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Painting and Decorating Service

My flat was painted by two superb painters - Paul Cawley and George.Their service and attention to detail were first class.They arrived on time and were very respectful of my property.They moved all my furniture in order to paint and wouldn’t allow me to help!!They tidied up after the work was completed and I couldn’t fault the job they did. They were a pleasure to have in my flat.Thank you so much.

Rhona · 5 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Great experience at Jordanhill Park

I’ve had a great experience purchasing a new home at Cala Jordanhill Park. From my initial first viewing I was given plenty of time to view a number of properties before making a decision. The team were always committed and very patient. They have a wealth of knowledge about the properties and the site, and were always able to answer any questions I had. Throughout the whole buying process I was kept updated at every stage. Nothing was ever too much trouble and staff explained everything in detail. The team have been welcoming and very approachable since I moved in and continue to check in to ensure everything is going well. I’d like to say a big thanks to Victoria on the sales team who oversaw the whole process and worked really hard to ensure it all went smoothly and was so helpful. I wouldn’t hesitate to recommend a Cala home to anyone thinking of buying.

Antony · 5 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

***********IMPORTANT…….This review is…

***********IMPORTANT…….This review is nothing to do with Cala as a whole…..they would get 2 star max…..shockingly poor service with false promises, blatant lies and sub standard work which is still ongoing after 27 months. NEVER a 5 star builder*******The state they have left the common grounds on too is shocking to the point kids and getting seriously hurt by them not repairing broken drains etc which they have know about for moths…….”we have your money so we don’t care” attitude. However, I was asked by Cala to give a review on the joiner Andy Galloway. First class, nothing is an issue for him, goes over and above and is one reasons I have any positive mindset when it comes to Cala!! He is a real asset to them.

Craig · 5 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Purchased at Beatrice meadows west of…

Purchased at Beatrice meadows west of Scotland. Sales staff excellent , very flexible and helpful with our extras. House quality outstanding. Very minimal snags and all sorted within 1st year. Solid internal doors, high ceilings, big rooms. After care very impressive. Cala have a reputation for being the best and deservedly so.

Kieran · 4 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 4/5

Trustpilot

Green mould

Hi, we are considering buying a new cala home; the property we like has some green mould on the sitting room skirting (intermittent mould build up along a 3-4m stretch )and on the skirting in the understairs cupboard.Is this something new builds will experience or should we be worried?

Des · 1 October 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

This is our second Cala home

This is our second Cala new build, totally different construction to the first one but once again it’s a beautiful house and Cala have been brilliant throughout the sales and settling in process. Any snags have been resolved promptly since we moved in late June, we honestly wouldn’t buy a new build from anyone else.

Kathryn · 29 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Meeting with Dawn sales at Aberdour Cala site

Met Dawn in sales today at Aberdour… popped in by chance to find a very helpful lady would could not have done any more in helping me see and understand the project and properties for sale . Refreshing to meet a talented individual with a comprehensive knowledge of the product and a warm willingness to understand my position and potential needs . Thanks also to Lindsay assistant site manager who was very helpful You are both a credit to Cala and I will return soon to seek your further advice and guidance Colin

Colin · 28 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Andrew Galloway

Could not fault the work ethic and standard of service from Andrew the joiner today. He was thorough and very helpful making sure the workmen following on from him all know what they're doing. Great job!

Alison · 27 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Cala, Stepps

The sales staff (Meg, Ann & Pauline) where very helpful and kept In constant contact throughout the purchase process. Even after we have moved in they have went out their way to ask how things are and if we are happy with the product.Site team have also been very helpful.

John · 27 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

We have just brought a Cala homes…

We have just brought a Cala homes house. We were so impressed with the advice and help we received. Big mention and thankyou to Georgina and Tracy in the Lancing office but also Irene who we first spoke too who gave us lots of great advice and was really friendly.

Tanya · 24 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Snagging issues weren’t actioned

Snagging issues weren’t actioned. Bad/lack of communication. Poor workmanship and jobs not completed to acceptable standard.

Jenny · 22 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Dreadful after sales experience

We bought a Cala home in Edinburgh in March 2021. Sales team were excellent, but unfortunately our experience thereafter has been far from satisfactory. We have been complaining about windows that are not fit for purpose in our property since we first took possession . Cala agree the windows are substandard but after eighteen months of poor communication from their Customer Services and broken promises we are still waiting for any action to remedy the issue. We are so disappointed and we’ve lost all trust in this builder. We will certainly never buy from Cala again.

Ron · 19 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

A Job Well Done

Conner came to attend to some of the internal and external doors that had adjusted due to settlement. He was friendly and extremely professional. His work was of a high standard and he left everything. clean and tidy. He asked me to check all the doors to ensure I was happy with them. A job well done! Thank you.

Annette · 19 September 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Tanis at Rivermead is a genuinely…

Tanis at Rivermead is a genuinely lovely person. Super efficient, friendly and very helpful -nothing is too much trouble....highly recommend AAA+++

Susan · 18 September 2023 · Cala Homes North Counties Waterbeach