Trusted Agent profile
★★★★★
1,738 reviews across 5 offices and 2 platforms
Cala Homes North Counties has five offices, in Waterbeach, Chelmsford, Great Bentley, Kelvedon and Hertford. Together they have 1,738 reviews on two platforms, rated 4.4 out of 5 overall.
Cala Homes North Counties's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAlan Park - Painter & Decorator
Just finished having our snagging painting completed. Alan was a pleasure to have in the house, brilliant job, tided up and such a lovely guy. No job too small, couldn’t have asked for anything else, Thanks Alan
Hi Vicky,Thank you for leaving your review. It is lovely to hear about your experience with Alan.Kind regards,Cala
1/5
TrustpilotWorst Customer Service Ever - AVOID
Honestly too much to put down into words on here but the customer service is non existent so if you have an issue of any sort you will be left banging your head against a brick wall (actually that would hurt less than dealing with the shambles that they call customer services) because you’re on your own. Moved into a new build, pretty much all radiators were / are wonky, ceilings out of level, floors out of level, electrical faults, door bell stopped working, rust / heat marks over external white UPVC window cills, a drive way that doesn’t actually work because it’s too steep so you scrape the bottom of your car on it every time you go to park, faulty plumbing, now a leak from a faulty toilet causing water damage to the downstairs toilet which has spread up the wall and caused damage to the floor, wall, skirting boards and door linings and they are not interested in helping at all so I have been told that I need to sort this out myself with the house being only 18 months old and even their plumber agreeing it was their issue and a fault with the toilet!!! I would avoid these guys at all costs and I certainly would never buy a house of theirs again.UPDATE - The issue has been confirmed by your plumber and an independent plumber to be nothing to do with a loft conversion. How can a faulty and leaking toilet on the ground floor be anything to do with a loft conversion which, as the name suggests, is in the loft?! I have given you opportunity to fix the issue but it has been refused at every stage, I can prove very easily that it has nothing to do with a loft conversion which I will do. I will be doing the work myself, keeping all receipts and I will take Cala homes to small claims court to get my money back. All snags mentioned above were pointed out to you far in advance of any work being undertaken on our home so it is a complete joke to state that they are due to the work we have done and again this is all easily proved with email correspondence and dates. It all goes towards your lazy attitude and non existent customer service which is the worst I have ever had the pleasure of dealing with but trust me that I will not let this lay. Feel free to get one of your so called directors to come over and see me in person.
Dear Tom, We are very sorry to read your review. Please be assured we have shared your feedback with directors. We are aware that all snagging items have been completed and as the new issues reported are due to your extension and loft conversion, we are unfortunately unable to assist with these matters.We do apologise for any inconvenience. Kind regards, Cala
5/5
TrustpilotExcellent maintenance service from CALA
Ricky visited our home today to complete a short snagging list and worked with efficiency and good humour.
Hello,Thank you for leaving your review. It is lovely to hear about your experience with Ricky.Kind regards,Cala
5/5
TrustpilotAndrew Galloway did an amazing job
Andrew Galloway did an amazing job! Credit to Cala
Hi Mark,Thank you for leaving your review. It is lovely to hear about your experience with Andrew.Kind regards,Cala
5/5
TrustpilotFirst time buying a new house and CALA…
First time buying a new house and CALA have been amazing with us, especially Maria and Edwina at Bucklers Park who were fabulous, alongside the support of Lucy and Tony. Everyone was super helpful and very supportive especially as this was second time lucky for us! They have and still are available whenever we need help and are always willing to offer advice and support. We cannot thank the team enough for their support and help during this process.
Hi Holly,Thank you for leaving your review. It is lovely to hear about your experience with our team at Buckler's Park.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotBucklers Park Berkshire, what a team!
First time buying a new house and CALA massively exceeded all of my expectations. Maria and Edwina at Bucklers Park were absolutely brilliant together with the support of Lucy and Tony. They could not have been more helpful and were so supportive of my mother who was buying a home for the first time. Always available whenever we needed help and always willing to offer advice and support. I cannot praise the team in Crowthorne high enough, they were and are amazing!
Hi Paul,Thank you for leaving your review. It is lovely to hear about your experience with our team at Buckler's Park.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotSeem to be a lot of fake reviews on…
*Update - Cala I appreciate you responding to my very fair and accurate review as this has not been the first time I have received very poor customer service and not alone in this, but to respond further to your reply, as I advised to your customer service dept, despite my property being out of warranty, I was willing to pay for a replacement heating control panel just to get it fixed, forget the warranty as having heating is essential when temperatures are below 10 degrees and have 3 young children in the house, and would think there is a very high chance that your team on site that fit these heating systems would have a panel available, but as usual with Cala, not interested. This Daikin heating system is problematic to say the least and many heating companies will not touch it or look to fix it due to its "specialist" nature, so if it fails, its a long arduous task through the manufacturer to sort it out as even my home emergency insurance cover wont go near it! And all it needs is a simple control panel that you likely have on site.As for the playpark, 6-7 years too late! My kids will be into their teenage years by the time it is installed and the house owners in Phase 1 will be into their 9th or 10th year in the area without this facility or shops. How many times has that plans being changed, as playparks don't make money! As I stated, put the profits before the wellbeing of families in the area! Cala in a nutshellSeems to be a lot of fake reviews on here as I can categorically say that Cala Homes customer service team will lie through their nose not to help you as soon as your house is out of warranty. As part of the 2 year warranty i had with them when i bought my house in 2019, a year of that warranty was taken by Covid, where any issues i had during that period would not be dealt with due to unable to visit houses, but do they take that into consideration - absolutely not.To try and get through to the Aberdeen office customer service is in itself a major hassle, the receptionist will answer, “try” to put you through to that dept and you get an out of office voicemail during office hours, upon 5 times of calling back, same situation. There is an option to hold for the “out of hours” (emergency) contact, even though this is after 9am on a Monday, and even that does not go through and this is not the first time experience of this.So, i have an issue with my heating control panel, which to get a replacement from the manufacturer will take over 1 week, i call Cala to ask if their team on site (as building phase 3 of the development) has one of these control panels (which is highly likely they do) to be told they don’t! And i am pretty damn sure they haven't even checked, and make it clear I am out of warranty, deposit my offer to pay for this emergency part and the fact i have a very cold house due to this issue and 3 young children under 10 years old, they are just not interested.I asked have you stopped installing Daikin heating systems to be told i am not sure, and i know for a fact they haven’t but happy to allow a family to freeze in low temperate when they would likely have a part required on site that i would be willing to pay for, any other source through another company (as i have checked with 3 separate contractors) would mean several days to a week wait for the part replacement.Why this company claims to have gold standard customer service is a joke, absolute shambles and i am not alone in my neighbourhood that thinks this. Once they sell you that house, it is way your hands of that customer (Milltimber development, Aberdeen.)Maybe other areas within Cala throughout Scotland have decent customer services, but this Aberdeen office is an absolute shambles and the lies goes beyond to not help you.Finally, 4 years here in Phase 2 and not a single children’s park. Phase 1 - people being here 6 years and same. Put profits before well being of the people and their families who have spent a fortune on your house! Hang your head in shame
Dear Les, We are very sorry to read your review. Please be assured your feedback has been passed onto directors. Unfortunately as you are out of warranty, our emergency provider was not able to assist. However our team has provided you with contact details who can look into this for you. The play park is part of Phase 3 and this is still on program for next year.Kind regards, Cala
5/5
TrustpilotAndrew Galloway!
Andrew Galloway!! He has been out a couple of times and he has been fantastic! Really personable, professional and does a brilliantly quick job.Top guy!
Hi Lee,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotMany thanks to Courtney at Cala's…
Many thanks to Courtney at Cala's customer service team west for organising Central Cosmetic Repairs to attend to some repairs yesterday. James the Technician was extremely helpful too.
Hi Dr Kerr,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent support from the construction…
Excellent support from the construction team, Billy, Ian & Lisa. They made settling in so much easier by dealing with any problems really swiftly. Thank you also to Angela for a smooth handover. We love our new home.
Hi Mrs Dorby,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotAVOID AT ALL COSTS
Yet again I feel I have no choice but to write this company a bad review. We’ve been in our property around 18 months and we’re still awaiting resolution from original issues. Being told our loft was boarded when it wasn’t, our front door having so many faults that it became unusable and a health and safety issue oh and the best one yet is our recent stay in hospital after my boyfriend was bitten by a rat who found his way into our home through the worst waste water pipe job you’ve ever seen. Day to day rubbish being shoved in the hole along with the smallest amount of expanding foam.The company is a joke! They hand you the keys and then the rid themselves of you. The quality of the build of the company is diabolicle. Every aspect, half of which we haven’t raised. Our kitchen surfaces are peeling, we had to have our splashback replaced because it was rusting, the sinks aren’t even attached to the wall. Honestly, avoid at all costs. The properties look to be high spec but that’s just what they want you to believe. The worst company to try and communicate. It’s been going on so long I’ve now sent two emails to Kevin Whitaker the CEO but again he’s properly too busy sunning himself on an exotic holiday at the expense of us as victims of the company he ‘runs’. The worst!
Hi Roisin,We are sincerely sorry to hear you have experienced these issues.Our team has been in contact with your Housing Association and arranging a groundworker to attend your property. Kind regards,Cala
5/5
TrustpilotSophie and Bee Saltcoats Grange Gullane
What a wonderful experience with Sophie and Bee at Saltcoats Grange Gullane always helpful, polite, professional and friendly no matter the daft question we ask. A credit to Cala and always a pleasure to deal with.All the best and an easy 5 star from Eddie and Oonagh
Hi Eddie,Thank you for leaving your review. It is lovely to hear about your experience with Sophie and Bee.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotMost Helpful and Informative Team
Most helpful and informative staff who make everything a pleasure from choosing the kitchen and bathroom units to being informed about the development and construction of our new home.
Hi Ruth,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotThanks to Sales team for actively…
Thanks to Sales team for actively responding to our home issues. Painter and Carpenter visited within 2 hours to do the fix. Thank you so much
Hi Shaveta,Thank you for leaving your review. It is lovely to hear about your experience with our team.Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotGreat customer service
Great customer service Our sales consultant Jackie Farr, was very approachable and extremely knowledgeable. Good experience
Hi Hayley,Thank you for leaving your review. It is lovely to hear about your experience with Jackie. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotExcellent Sales Team were all extremely…
The Sales Team were all extremely helpful and professional. Maria especially kept in constant touch and very patient with some of the Legal issues on my end. It didn't matter who I spoke to, they were all well appraised of your individual purchase and nothing was too much trouble.
Hi Deborah,Thank you for leaving your review. It is lovely to hear about your experience with Maria. Best wishes in your new home!Kind regards,Cala
5/5
TrustpilotFriendly, informative staff
Janet at the Cala homes in Great Bentley was brilliant. She gave us lovely clear information and explained the new house buying process really well and what to expect. The homes are beautiful and are finished really well. Am awaiting now for the new phase including bungalows to be released so hopefully we may reserve one.
Hi Julie,Thank you for leaving your review. It is lovely to hear about your experience with Janet. Best wishes in your new home at Great Bentley!Kind regards,Cala
5/5
TrustpilotExcellent customer service and advice…
Excellent customer service and advice from the Cala team throughout the whole process of buying the property. We could not thank Edwina and Maria more, from start to finish they made the whole experience of buying a new house quite easy and enjoyable. We have been in our new home for over a month now and both Edwina and Maria make sure we are comfortable and settling in well. We wish all new buyers same experience!
Hi Alex,Thank you for leaving your review. It is lovely to hear about your experience with Edwina and Maria. Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotIgnored and fobbed off
Yet again trying to get Cala to sort any form of problem or issue is a full time job. Emails ignored, phone calls ignored. Promises of phone calls back and still nothing after weeks and months. Reoccurring issue since we moved in 3 years ago, it has never been sorted properly and Cala just refuse to listen - they have their head firmly in the sand. DO NOT buy cala unless you want a battle on your hands. Brand new house with leaks and cracks, oh wonderful(!).
Dear Mrs Dawson, We are very sorry to read your review. Unfortunately we cannot see from your details which development you are from. To ensure your complaint is dealt with correctly, you can view our policy page here: https://bit.ly/47mBBuvWe sincerely apologise for any inconvenience caused. Kind regards, Cala
5/5
TrustpilotChilton CALA review
Roger Newport was very helpful and friendly, got the job done really quick and good work quality.
Hi Angela,Thank you for leaving your review. It is lovely to hear about your experience with Roger. Kind regards,Cala
5/5
TrustpilotGeorge Fisher
George is fantastic and a credit to the company. Arrived on time, did a great job and left zero mess. He's also a super cheerful, friendly and positive guy. Thanks also to Vicky and the Cala admin team who are lovely and friendly - in fact, so far I've not met a single person from Cala who wasn't! :-)
Hello,Thank you for leaving your review. It is lovely to hear about your experience with George and Vicky. Kind regards,Cala
5/5
TrustpilotExceptional Customer Support and Dedication
I recently embarked on the journey of finding my dream property, and it led me to Cala Homes. The experience I had with this company, particularly with the assistance of Abigail, was truly exceptional.I encountered a few challenges on the way, primarily related to my mortgage and the need to sell my existing property to make my dream home a reality. Given the state of the market, selling my property in a short amount of time was proving to be a significant challenge. In my desperation, I reached out to Cala Homes, hoping that they might consider my property for part exchange.To my disappointment, Abigail from Cala Homes informed me that my property couldn't be considered for part exchange, as the property I desired to purchase was itself a part-exchanged property. However, her response went far beyond just a mere rejection. She assured me that Cala Homes was committed to making people happy, not just selling homes, and she vowed to do everything in her power to assist me.True to her word, Abigail demonstrated unwavering dedication to my cause. She assured me that as long as I was making progress on my end, they would prioritize my offer over any others that might come their way. Remarkably, Cala Homes remained true to this promise throughout the entire process. Even when other estate agents presented more favorable offers, Cala Homes stood by my side and patiently waited for me to secure my mortgage.Throughout the journey, Abigail's support and attentiveness were truly remarkable. Her commitment to my selling progress and her determination to make me a happy homeowner were evident in every interaction we had. She went above and beyond, ensuring that my dream home would become a reality, despite the challenges we encountered.In conclusion, my experience with Cala Homes and, in particular, Abigail, was a testament to their unwavering dedication to customer satisfaction. They live by the principle of making people happy, not just selling houses, and they backed this commitment with actions. If you are in search of a property and value exceptional customer support and dedication, I wholeheartedly recommend Cala Homes. They turned my dream into a reality, and for that, I am immensely grateful.
Hi Mehmet,Thank you for leaving your review. It is lovely to hear about your experience with Abigail and the process of securing your dream home. Best wishes in your new home!Kind regards,Cala
1/5
TrustpilotStill waiting... still terrible customer service. AVOID CALA
After 3 years of being in our property adn after numerous visits from Cala and 3rd party operatives, we still have a long list of issues found by a professional snagging company that are yet to be fixed or for Cala to admit they are a fault. No number of chasing emails seem to get their attention. Our house has some major defects (our gable wall is over 10mm out of plumb, breaking building standards), and yet Cala don't seem one bit bothered. They have effectively palmed us off to Capital Services who do the remediation work and expect them to take the heat for their mistakes and appalling customer service. Yvonne - I know you read these as things tend to happen after their written and published. It shouldn't take for badly treated customers to write reviews to get your attention. We will be looking at a legal route if nothing substantial is done to address the build quality issues that remain, as 3 years is frankly 3 too many. AVOID CALA AT ALL COSTS. There is a Facebook group for aggrieved Cala customers - Cala plant employees and relatives to write nice things about them - it's patently obvious - who writes something nice on a group designed for people to share their bad experiences!
Dear Mr Dunse, We are extremely sorry to read your review. Please be assured our Managing Director has been looking into this and will be in touch to remediate the issues you are experiencing. Kind regards, Cala
5/5
TrustpilotAbsolutely 5 star service from start to…
CALA PRESTON GLADE. Absolutely 5 star service from start to finish. This was the first time I’d bought ‘off plan’ and all team members couldn’t have been more helpful in guiding me through each stage of the process, answering all the questions I had, and ultimately helping my family and I settle into our new home. The quality of the product and finish is second to none, and special thanks go to Caroline, Susan and Roddy who have been with me every step of the way.
Hi Andy,Thank you for leaving your review. It is lovely to hear about your experience with our Preston Glade team.Kind regards,Cala
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
Waterbeach has the most, with 1,683 reviews rated 4.5 out of 5, followed by Chelmsford with 23.
The five Cala Homes North Counties offices, by town:
