Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

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Excellent customer service, amazing new homes

We have just moved in our new home on Limsi Grove, and couldn’t be happier about the whole experience. We did a part exchange, which worked really well for us, as we could stay in our home until the end. Karen, Paul and Andy in the sales team have been absolutely lovely throughout, making us feel well looked after and promptly answering any queries we had. the house is beautiful and extremely comfortable, we are super pleased! A special thank to Karen for being so genuinely caring!

Danila_Paraskevas · 15 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Cala house viewing in Aberdour

Sunnie is super friendly and really helpful to explain the development, the house we looked at and the options available👌

David · 14 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Tremendous service from Cala

Since purchasing our lovely new home at Farendon Fields in Weston Turville, the after care service has been nothing short of exceptional. Any snagging issues we have experienced have been dealt with promptly, efficiently and with the utmost courtesy. The entire Chiltern Region team are a pleasure to liaise with. Special thanks must go to our first point of contact, Jenny, in the office - she is always a pleasure to speak with and goes over and above to assist. Jenny is an absolute asset to Cala Homes. Similarly on site, Mario, Assistant Site Manager, is a true star! Thank you Cala for providing such excellent service and ensuring our move to Farendon Fields has been a positive experience.

Jeff · 12 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Tomasz was round for 3 days and did an…

Tomasz was round for 3 days and did an excellent job

Rich · 11 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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GEORGE FISHER, CALA

GEORGE FISHER, After Sales Painter.George is an asset to Cala Homes. George attended to all painting and decoration "snagging" issues that we had raised with the after sales team. George is very professional, polite and courteous. He is meticulous and the quality of workmanship was first class. George carried out the work with an exceptional clean and tidy manner and explained clearly how he would approach each of the areas we had highlighted. Thank you, George. To Cala Homes, please extend our thanks to George.

The · 10 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Excellent services

Rating only, no written review.

Ajitkumar · 10 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Had a great experience contacting the…

Had a great experience contacting the Beckenham Langley Park site. Spoke with Stuart who was knowledgeable, polite and professional - thanks Stuart for taking the time to answer all of my questions and follow ups! really gave me confidence that Cala take customer service seriously compared to others

Paul · 9 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Good Experience.

I found the team very friendly and caring.

Gul · 9 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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We recently purchased our dream home…

We recently purchased our dream home from CALA Homes at the Milltimber development Murtle Den Park at Oldfold Village, and our entire experience has been nothing short of exceptional. From the initial stages of the sales process to the ongoing support from the site team and aftermarket services, CALA Homes has truly exceeded our expectations. I know how important feedback is to help in our decision process and I am giving one here and hopefully this will be helpful to anyone who is looking for a home. I have broken it down to a few key areas:Sales Team: ⭐️⭐️⭐️⭐️⭐️The sales team at CALA Homes were outstanding throughout the entire home-buying journey. From the moment we walked into the sales office, we were greeted with warmth and professionalism. The team demonstrated an in-depth knowledge of the development, guiding us through the various home options available and helping us find the perfect fit for our needs. They were patient, attentive, and transparent, addressing all our queries and ensuring a smooth and stress-free purchasing process. Their expertise, responsiveness, and personalized approach made us feel confident and well-supported in our decision-making.Site Team: ⭐️⭐️⭐️⭐️⭐️The site team deserves high praise for their meticulous attention to detail and support they have given us during our move and settle in. They maintained clear communication, providing regular updates and we were impressed by the professionalism and efficiency of the site team. Even after the keys were handed over, CALA Homes continued to impress us with their outstanding aftermarket services provided by the site team and before our home was handed to the service team. Any minor issues that arose post-move were swiftly and effectively addressed by the dedicated support team. The commitment to customer satisfaction is evident in their responsiveness and willingness to go above and beyond to ensure that our home is everything we envisioned. Their commitment to excellence truly sets CALA Homes apart.Aftermarket Services: ⭐️⭐️⭐️⭐️⭐️We have been given a full introduction to long term maintenance service provided by CALA Homes aftermarket maintenance team. We would like to extend our gratitude for their prompt and efficient handling of our post-move inquiries. Their dedication to customer satisfaction reflects the values of CALA Homes. Home quality: ⭐️⭐️⭐️⭐️⭐The attention to detail and commitment to quality are evident in every corner of our house. The materials used are of the highest standard, ensuring durability and longevity. The structural integrity of our home reflects the expertise of the builder. We've experienced a level of comfort and security that goes hand in hand with the superior house quality. The insulation and soundproofing exceed expectations, creating a peaceful and serene living environment. The solid build of our CALA home provides not only a sense of luxury but also the assurance that we've made a wise investment.Home appliances: ⭐️⭐️⭐️⭐️⭐The house comes with a fully equipped kitchen, Home appliances from a well-known manufacturer (Siemens, Indesit) contribute to the comfort of our daily lives.In conclusion, our experience with CALA Homes has been nothing short of five stars. The exceptional sales team, meticulous site team, and dedicated aftermarket services have collectively created a seamless and enjoyable home-buying journey. We couldn't be happier with our decision to choose CALA Homes, and we wholeheartedly recommend them to anyone seeking a premium home-buying experience. I will be more than happy to provide you with further details. All the best, Huseyn

Huseyn · 8 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Awesome Experience with Cala Home Sales Team

Awesome Experience with Cala Home Sales Team. Special shout out to Lance Davis, sales consultant for guiding us through the entire sales process with complete transparency, providing value-added suggestions, sharing relevant documents and information promptly. Lance made himself available at all times, accompanying us to the site and extending the appointment times to help patiently respond to all our questions. Many thanks Lance for your support.

R · 8 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Helpful Service

Had a few snags but Courtney from customer care has been very helpful, understanding and proficient in getting these resolved for us. A credit to your team. We love our new home and look forward to creating many memories here

Consumer · 8 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Proactive and very helpful.

Vicky has been incredibly helpful and has done everything in her power to try and provide us with the help we required. She has actioned contractors and sought to do everything she can to support us as we seek to resolve post move snagging issues.

Customer · 4 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Farendon Fields - amazing experience

I moved into my Cala home recently at Farendon Fields and am amazed by the house and my experience with Cala. When I give a review or state an opinion I have to give details so be warned this is a long detailed review. Other detailed reviews helped me with my decision so I hope it well help others!Firstly - the presales experience was so effortless, the sales team - Susie, Caroline & Belinda kept ontop of every stage and moved things along for me with my solicitor so we were able to complete super fast without my needing to do much. Cala offered incentives and a part exchange and the whole process was honest, transparent and super quick. The sales team literally glided us through it all - so easy ! Another thing I love about this team - they promise and over-deliver every time (I've since learnt its the cala way). I've worked with developers who promise everything and then dissappear or require lots of chasing.Since we have been here they check in regularly and nothing is ever too much for them when you ask for help - super thoughtful! (Even offered to hold the baby whilst we unloaded boxes). The site teams after sales care is incredible. Marius the deputy site manager is so quick to respond to any questions (and I've asked so many silly things). Nothing is ever a silly question according to him and he is there literally in 10 min of sending a message to help. Annoyingly most of my queries have been user errors rather than anything being wrong and not once has he pointed it out : always a smile and making your question feel super important. This site team is one of the best I've ever experienced - Mariusz and Marius know their trade so well and are very hands on. (I've been on 2 previous new build sites too).I had to make this move with my husband in another city and with 2 kids I was so nervous. The site team and sales team have settled us in so well - I can't believe I was able to pull it off alone with the kids. They settled us in like family - couldn't be more grateful to them.I had a minor issue and the head of Customer Care assembled a small team including the site manager Mariusz who all showed up to our home on their day off to help us. It wasn't urgent to me but super urgent to them to resolve. They went above and beyond to make sure we were "cala comfortable". So impressed- it doesn't get better than this! Now for the house - I have experience with other developers and really noticed some big things. Given I was torn between cala and another developer I had to scrutinise everything for a comparison:1. Cala's basic spec home is every other developers upgraded premium home (with bells on). In other words - every house produced is kitted out and included within the price (quality appliances / boiler / water tank etc) By the time you've paid for upgrades with another developer you've wasted money. So Cala was definitely worth the money !! There's true value in their offers.2. Cala's known for very good quality homes BUT their luxury feel is not just the materials used to build the homes, its also the details (stunning skirting boards, door frames, really strong quality doors, extra high ceilings, invisible fixtures and fittings). The "instragammable" luxury is in all these details and what I love is the style is backed up by quality workmanship and materials. 3. They are an honest developer in the PX process- they aren't looking to make money on your trade in property like other developers. The sales team are just focused on getting you into your new home and keeping it all simple and transparent!In summary - you aren't a plot number or a sales figure - you're people to them and here at Farendon Fields they aren't just building homes - they're building communities and helping families with their next chapter. I am definitely a cala customer for life now...hubby and I are looking at our next onward purchase in the next few years and only lookung at homes built by Cala and now considering looking at different locations that only this particular cala team will be overseeing as there is so much trust in this team's ability and service!

YASMIN · 4 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

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Shocking Aftercare

Once Cala have your money, the service drops and you'll just get continually fobbed off. We are still left with issues to communal areas (dead trees, rotting fences around childrens play areas amongst other things) some 4 years after we purchased our property. Cala refuse to acknowledge or do anything about it. The Estate and the people that live here will end up footing the bill for these things to be put right through the general Estate Management Fees - it's the same story on other Cala Estates wherever you go. SHAME ON YOU CALA!! 03-02-24 Response following Cala Reply - thank you for confirming the issues with external communal areas are being dealt with by Cala and the Management Company. Could you please confirm whether these are being dealt with at Cala’s cost? Or whether it is intended to add these costs to the Service Charge for residents to pick up?

Disappointed · 3 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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First and best experience

Very nice staff. Understanding and attentive towards us. Love the way they dealt with us.

Sachin · 2 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

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Poor workmanship

My home was build 5 years ago. I recently found out that Cala forgot to put lead under windows on the top floor. During heavy rain water has been getting inside. The slow leak has now caused major problems in the room below. Of course, we are now out of warranty and it is our problem.

Jo · 2 January 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Sequoia Meadows, Jackton

We moved into our new Cala house just over two weeks ago now. The finish of the house inside and out is next level compared to that of other builders (previously experiencing new builds twice in my life). The attention to detail to make the house feel more finished is excellent. I also want to give a mention to Laurence and the team at Jackton for all their help and making this possible. They have been great!The part exchange team too as this service made everything a lot easier, halved the stress and made the move happen a lot quicker than it would have.

P · 29 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Great customer service

Really helpful staff. We had a great sales experience that felt very personal. We had a single person contact throughout the whole process which has made the experience a lot less confusing and easier. They are honest and helpful and answered any questions or concerns we had along the way. Would highly recommend.

Customer · 29 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

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Trading on an old reputation

Cala Homes West in Scotland is trading on an old reputation and is now no better than some other new build developers where quality and assurance checks appear absent or ineffective. In our experience there was poor quality on finishing (skirting boards had chips and knicks, interior painting looked thin and faded instead of fresh and dazzling, external doors not closing and sales agents making up stories to get us hooked. The fact that the sales contract states the buyer has to pledge they are not relying on anything the sales team has told them says it all. Get everything in writing before you hand over any money. "I've never heard of anything like that!" exclaims the agent when our faulty central heating had to be re-installed after moving in which involved ceilings coming down. When we got to know the other Cala residents we discovered there were many others in front of us complaining about poor quality and heating system issues. Cala told me they had their own building team of permanent tradesmen ("we are different to other builders in that we have our own building staff") but this amounted to 2 groundsmen and all the rest were unsupervised contractors. Note the Un-Supervised. We've had great new build houses before (10 and 20 years ago) and only a few snags which were very quickly sorted but this house has been built, in our opinion, without due care and attention. 39 snagging visits later we regret purchasing a home on a Cala development. Reply to Cala's comment below: we are in contact with Cala through the complaints process and hope redress will be made. Will update when this happens. We have sent you the details requested.

RD · 27 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

Trustpilot

Trading on an old reputation

Cala Homes West in Scotland is trading on an old reputation and is now no better than some other new build developers where quality and assurance checks appear absent or ineffective. In our experience there was poor quality on finishing (skirting boards had chips and knicks, interior painting looked thin and faded instead of fresh and dazzling, external doors not closing and sales agents making up stories to get us hooked. The fact that the sales contract states the buyer has to pledge they are not relying on anything the sales team has told them says it all. Get everything in writing before you hand over any money. "I've never heard of anything like that!" exclaims the agent when our faulty central heating had to be re-installed after moving in which involved ceilings coming down. When we got to know the other Cala residents we discovered there were many others in front of us complaining about poor quality and heating system issues. Cala told me they had their own building team of permanent tradesmen ("we are different to other builders in that we have our own building staff") but this amounted to 2 groundsmen and all the rest were unsupervised contractors. Note the Un-Supervised. We've had great new build houses before (10 and 20 years ago) and only a few snags which were very quickly sorted but this house has been built, in our opinion, without due care and attention. 39 snagging visits later we regret purchasing a home on a Cala development. Reply to Cala's comment below: we are in contact with Cala through the complaints process and hope redress will be made. Will update when this happens. We have sent you the details requested.

RD · 27 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

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Avoid Cala in Bellwood Oaks Penicuik

We bought a Cala house in Penicuik and moved in last June only to be hugely disappointed by the quality of our home. We understood that a new build house may have some snags but we never thought we’d have a leak in the downstairs toilet so the entire floor would need replaced, or that our boiler would be installed incorrectly, or that our shower drainage in 2 out three showers would be installed incorrectly or that our hot water tank would be installed incorrectly and leak through to our kitchen or that our kitchen hot water boiling tap would be installed incorrectly…the list goes on! Mainly incompetent plumbing causing the issues. We went through months of talking to useless site managers who palmed us off many times, it took an independent plumber to come out and eventually fix some of the issues. And still, over a year and an half after we have moved in, we have an outstanding plumbing issue where water comes back into our property in the bathroom upstairs every time there is heavy rain outside! This is unacceptable and poor service for a company that claim to be a 5 star builder. We have a baby in the house and have had numerous Cala trades people in and out to ‘fix’ the issues, which is so disruptive, especially when the problems aren’t actually fixed and they have to come back time and time again. Our main issue is the many hours of our time we’ve lost constantly phoning, emailing and chasing Cala to fix our issues. This time could have been spent enjoying the first year of our baby’s life but instead it’s been used to chase a company who really don’t seem to care about its customers. Not to mention the stress of waking up each morning wondering what new leak/problem we are going to find. We also have a massive drainage issue at our property where our front and back garden floods every time there is heavy rain (which in Scotland is not uncommon!) and Cala debated back and forth what to do about it for the best part of a year. Then decided to fit a drain along our wall but only half way up, only fixing half the problem!Our boiler system is the next issue, Cala have fitted a custom combi-boiler with a heat source air pump from Daikin. However what they don’t tell you upon moving in is that only Daikin will service this system, no other company will service the system as a whole. We are now opting to rip out the boiler and air pump and put in a new one as it actually works out cheaper than paying the Daikin service plan. Our last issue is that we weren’t told about the sewage pumping station that was to be built within metres of our property. We are extremely unhappy about this, especially as the plans on the council website show Cala building this pumping station on the other side of the huge sudds area in front of our house. Not to mention the pumping station blocked a month ago and pumped out fresh sewage right outside our property. Despite Cala telling us time and time again it was working. I would never recommend anyone I know to buy a Cala home, I feel like we have been robbed of buying our dream home and have wasted our hard earned money on a broken house that will never fully be repaired. I know for a fact that there are plenty unhappy Cala customers in our estate in similar situations and what’s worse is Cala literally couldn’t care less. We have been ignored countless times via many emails. We did make progress for a while with a customer service manger who seemed to care but has since started ignoring us again. Merry Christmas Cala, you have continued to make another joyful time of year stressful for our family. If I could give zero stars I would. Avoid this house builder at all costs - especially the Bellwood oaks site in Penicuik!

HH · 22 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Andy (Geoff) Steven’s did a great job…

Andy (Geoff) Steven’s did a great job on the work he rectified on our house - was very neat and tidy, and great with our son who asked 500+ questions and followed him around!

Claire · 21 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Andrew Galloway visited us to do some…

Andrew Galloway visited us to do some final joinery snagging on our home and we are delighted with his work. Nothing was any bother and he left everything tidy. I’m so happy to have these final things fixed before having our family stay for Christmas. Thank you Andrew!

Happy · 19 December 2023 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Great Sales Team in Godalming

The sales team (Lisa and Wendy) is great to work with. They are friendly, helpful and accommodating. Super responsive to all my queries.

Ida · 18 December 2023 · Cala Homes North Counties Waterbeach