Cala Homes North Counties estate agents in Waterbeach, Chelmsford, Great Bentley and 2 more

★★★★★ 5/5

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Team at princes quay have been…

Team at princes quay have been outstanding. Made me feel at ease, welcome on a different level. Always making me tea and feeding us lovely cakes. Would like to thank vickie,jess and astrid in equal measures. I cant wait to move and really enjoy every encounter with the sales team. Never experienced service like i have from these 3 in my 75 years. Absolute credit to cala. Thank you girls, i cant explain how happy i am

Brian · 25 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Great experience at Inchcolm Green

Sunnie & Dawn from the sales team at Inchcolm Green in Aberdour have been brilliant. They have made the process of buying our house really easy and straightforward - and have been on hand to answer every question we have had! Highly recommend.

Nicola · 25 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Best customer-focused sales experience

The sales team at Wintringham (Martin & Ryan) made the process of buying our first home easy and stress free. Martin showed so much care and understanding which went beyond my expectations of a sales person. We didn’t get that typical salesy experience, it felt more like we were interacting with a friend that had our best interest and not just a sales target. Even after completion, Martin’s support and attention to details has been outstanding. I’ll highly recommend the team ( Martin & Ryan) at Wintringham to anyone.

Chioma · 25 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Eric and Alexandra at Customer Care

I am reviewing my experience with Eric and Alexandra at CALA Customer Care. Eric is trustworthy and good at communicating/explaining what he’s doing when working on snags. Alexandra (working in the office) is well organised and a good communicator.

Fiona · 24 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Excellent Service

Efficient customer service by Alexandra with Excellent and professional work by Marius Lehadus. He’s polite and respectful. Very knowledgeable and expert in his field and will always go an extra mile to fix any issues that arise in our home- thank you Marius.

Mohamed · 24 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Excellent work by Neal

I couldn’t recommend Neal Young more. He addressed all the issues regarding painting. He was punctual, worked tidily and quickly. The results are flawless and he was polite and friendly the whole time he was in our home.

Amit · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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New home at Murtle Den development, Milltimber

We have recently moved into our home at Cala’s Murtle Den development at Milltimber, and so far the journey has been overwhelmingly positive. From our initial interest, to viewing the property, and through the purchase process, Jo and Toni in the sales team kept us informed every step of the way. Both are very knowledgeable and professional, and accommodated all our requests. Rob provided lots of useful information on the house as part of the preparation process.Since moving in, we have had only a handful of snagging items to address, all of which have been addressed promptly. Fin from the site team has been a real pleasure to deal with on practical aspects, technical queries and general guidance. In fact, all the team we have dealt with so far at Milltimber are a real asset to Cala. The quality and attention to detail in the house itself is reflective of Cala’s reputation as a premium house builder, and is way above what we have experienced in new-build homes from other developers. This of course should be expected, given the premium price.While recognising that it’s still early in the ownership journey, the experience so far has been great and we’d have no hesitation in recommending Cala to others looking for a quality new-build home.

Gordon · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Anne was incredibly helpful and attentive

We visited the Earls Rise development in Stepps to view the show homes and discuss some options around houses that would be released. Anne was absolutely fantastic and incredibly thorough in explaining things to us, as well as really taking the time to listen to exactly what we were looking for from our next home.

Lewis · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Five-star service

Reported some excessive shrinkage to Cala due to house settling. Tanya from Customer Care is excellent, and got everything booked in very quickly. We had Robbie working with us on the day. Couldn’t be happier with him or his work! Very professional, thorough and friendly. He did an amazing job filling in all the shrinkage cracks. Very very pleased! Thank you!

Tanya · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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We have had a few issues which have…

We have had a few issues which have been dealt with, Tanya in customer services is very efficient. Kyle who comes round to inspect and correct issues is a real asset to Cala. He is polite, respectful, always taking shoes off at the door. He knows his stuff and will advise on any issue no matter how small and goes above and beyond to help. Things can happen, it’s how it’s dealt with that matters, thank you Kyle.

Nicky · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Great Service from Customer Care Team

I was delighted by the excellent work carried out by Eric and Alexandra from the Customer Care Team.Alexandra always deals with the snagging requests in a quick and professional manner and appointment was arranged promptly.Greatly appreciated Eric from the operation who deals with some snags and resolved them quickly. He is friendly, courteous and knowledgable.Nice to have such professional nice people to support us. Thank you!

May · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 1/5

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Shopwyke Lakes, Chichester Mortar Issue

Cala have told our Residents Committee that the mortar on the flats at Shopwyke Lakes in Chichester has been "repaired where required". This is beyond lies and a joke. They started repointing the flats on one elevation but did not do that right. No grinding out of failed mortar, and just patching up some of the awful erosion.Work has now stopped as the NHBC has allegedly stated the issue is not structural. This is disgraceful as the erosion has become worse year after year and the flats will look like they are in a war zone before long.NHBC - you are a disgrace. Obviously that is a well known fact with the creation of the New Homes Ombudsman. Let's hope your days are numbered.Fear not Cala, you will be exposed by the press very soon. So many of us on this development know what you are like and will gladly let the country know.Again, one star as there is no option to give zero.

Paul · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Very professional

Eric , was polite and very helpful. He ensured my job was done at a high standard.

Sebina · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Inspection jobs fixed - Kyle

Kyle was very efficient and friendly. He was helpful and informative about the jobs he was doing and even offered to fix a leak which wasn’t on his job list. Thank you Kyle!

Lauren · 23 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Got the job done well and with a smile

Friendly, courteous and effective work. Andy S completed the job to a very high standard. Ritu in customer services understood our need and took quick action.

Thomas · 22 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Shrinkage repairs to lounge ceiling…

Shrinkage repairs to lounge ceiling thoughtfully arranged by Rebecca taking into account our particular circumstances. Work carried out by Andy with care, in a thoroughly friendly and professional manner, to a very high standard.

John · 22 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Robbie is very customer friendly and…

Robbie Sutherland is very customer friendly and did a thorough job on my bay windows

Anonymous · 20 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Arlesey Grange mould on bedroom ceiling.

Reported concern to customer services, In January Eric the operative came in to look at the concern. He identified the concern in the loft, very quickly. He returned to the property soon afterwards and made good the concern. Eric went over and above checking all areas of the loft looking for leaks from the extractor vent pipes. He then made good the ceiling, working very tidy and efficiently making no mess in the process. Eric explained what he had done, and came back a few days afterwards to check his repair. Brilliant job well done Eric.

John · 20 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

I reported a issue within my property…

I reported a issue within my property and Karl from Cala homes attended To sort the problem, he was respectful ( took his shoe off outside ) polite and friendly and done a great job. I also asked if he was able to help me with my intercom phone ( which wasn't his job ) but with two min he solved the problem he went above and beyond which was very much appreciated. Thank you Karl.

Jenna · 19 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Great customer experience.

From the start of viewing a house to nearly completing, the sales team have been great.Annie, who has been showing us around, was exceptional in explaining the area, the building phases and the house itself.We have decided to part exchange our current home with Cala of which has been fair and simple thus far.Great experience, 5 stars, thumbs up.

Lee · 17 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

We purchased a house at Peterborough…

We purchased a house at Peterborough with Cala. The after sales service was great with Rob and Marius helping out with leak from bathroom and gaps in sealing. They also help changed damage carpets. Sales services stops after 2 years thou. Great service with cala

Olamide · 16 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

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Fantastic Cala Painters/Decorators

Alan Park and Neil were the two painters who came out to address snagging issues that I had in my apartment. They were both very professional and were very pleased to assist with all of my queries. I am very pleased with the work they carried out and they left the place immaculate - just as they found it. Thanks again so much! I would highly recommend.

Grant · 16 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 5/5

Trustpilot

Happy new flat customer

The girls at princess pacific quay, Astrid, Vicky & Jess are a credit to the Cala house builder. The girls made us feel so welcome and were so knowledgeable regarding the area and development. We felt at ease and no pressure was given. Nothing was was a bother and the girls assisted in everything we asked or needed.The biscuits and coffee were so nice 😊 Looking forward to getting the keys to my new top floor flat end April 2024 Brian Greef & Steven CampbellXxxx

Steven · 16 February 2024 · Cala Homes North Counties Waterbeach

★★★★★ 4/5

Trustpilot

Excellent Customer Service

After customer service is great! All solutions are just a call/email away.Claire is outstanding in handling customer queries. So far all my queries were resolved quickly. There were few bits pending from site team from sometime due to unavailability of the site manager. But when took follow up with Claire, she went a mile ahead and took all the steps to get this fixed.Cala sales and after sales service team both are excellent. I would have given 5 star in my reviews but I am not happy with the sound proofing in the flats. So one star less for that. But insulation to keep flat warmer is amazing.

Sacchin · 16 February 2024 · Cala Homes North Counties Waterbeach